Warranty Manual
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 1 Copyright © 2004 Stoneridge Electronics
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 2 Copyright © 2004 Stoneridge Electronics
CONTENTS
Page
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Warranty Statement Warranty Periods Procedure for warranty claims Chart terminology 8400 Tachograph terminology 8400 Visual Inspection of tachographs 8400 Testing 8400 Fault diagnosis 8400 Fault finding chart 2400 Tachograph terminology 2400 Visual Inspection of tachographs 2400 Testing 2400 Fault diagnosis 2400 Fault finding chart 2400 Diagnostic Trouble Codes (DTCs) SE5000 Procedure for warranty claims SE5000 Tachograph Terminology Smart Card Terminology SE5000 visual inspection SE5000 Testing SE5000 Fault finding SE5000 Diagnostic Trouble Codes (DTCs) SE5000 Glossary of terms EU Tachograph tolerances
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
4 5 6 8 9 12 20 26 30 32 34 41 44 48 51 52 53 54 55 63 66 68 70 71
Page 3 Copyright © 2004 Stoneridge Electronics
1. Warranty Statement Subject to the conditions stated herein, Stoneridge Electronics warrants to purchasers thereof that Tachographs, Programmers, and accessories sold by Stoneridge Electronics as original equipment or service parts, (individually and collectively referred to hereafter as the "Product") will, when properly assembled and installed on vehicles approved for such purpose, be free from defects in material and workmanship under normal use and proper maintenance for the applicable warranty period as stated below. Stoneridge Electronics assumes no responsibility, in the absence of Stoneridge written approval, for the selection of Product for specific applications and makes no general representation whatever in respect of any such selection. Product supplied by Stoneridge but manufactured by others (i.e. Hubodometers, Road Speed Limiters) shall be warranted only to the extent of the manufacturer's warranty. If any product supplied fails to comply with this warranty, Stoneridge Electronics agrees to supply a replacement product for the defective product, or in the case of Hand Held Programmers, Speed Simulators, or TCAS Scanners, repair the product at Stoneridges discretion Stoneridge’s obligation to satisfy a warranty claim as contemplated herein is subject to the following conditions: 1. 2.
3.
All such claims must be submitted to Stoneridge no later than ninety (90) days from the date of the failure occurrence, unless otherwise agreed in writing with Stoneridge Electronics, and shall be supported by satisfactory evidence in respect of the conditions stated; The product involved must be returned to Stoneridge Electronics for examination. Stoneridge must be satisfied on examination of the product that that none of the Warranty Exclusions described herein are applicable, and that said product was defective when originally delivered to Purchaser or became defective due to a manufacturing or design fault. In all cases, Stoneridge shall make the final determination and interpretation as to the warrantability of the Product. The repaired or replaced Product shall be warranted hereunder for the unexpired portion of the original warranty period. Warranty Exclusions. Stoneridge Electronics warranty shall not extend to any Product that has been subjected to the following: (a) Accident, damage, negligence, abuse or misuse; (b) Improper installation or maintenance; (c) Abnormal operating conditions; (d) Alteration or modification including removal of factory seals (e) A purpose or application in any way different from that for which it was designed (f) Normal wear is not warrantable.
4.
Limitations on Reimbursement. Stoneridges liability is limited to replacing faulty product. 5. Warranty Period. Product Warranty Periods are stated below and commence from the date of installation for vehicle products or the date of purchase for products not installed within vehicles. 6. Claims Procedure. 7. Data protection Data from Tachograph memory might be stored in Stoneridge Electronics premises before destruction. 8. Warranty claims must be submitted through an Authorised Stoneridge Electronics Distributor with an appropriately completed Warranty Claim Form and a bench test chart or drivers chart in the case of tachograph returns. 9. Warranty Disclaimer. Stoneridges Warranty is limited to replacement or repair of the defective product and excludes liability for incidental, special, consequential or any other damages, or loss of use or damage to any other property arising from the use of Stoneridge products. Nothing contained within this warranty statement affects your statutory rights as a consumer.
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 4 Copyright © 2004 Stoneridge Electronics
2. Warranty Periods The following warranty periods apply to products sold by Stoneridge Electronics, Tachographs manufactured by Stoneridge Electronics: All tachographs manufactured by Stoneridge Electronics have a 2 year unlimited mileage warranty Tachograph warranty periods commence from the date of installation, or date in service for new vehicles. Programmers & Simulators: 1 Year from the date of purchase Accessories: 1 Year from the date of Purchase Products not manufactured by Stoneridge Electronics: Manufacturers Warranty periods apply Warranty claims must be made within 90 Days following the date of failure unless otherwise agreed with Stoneridge Electronics Stoneridge Electronics endeavour to examine all warranty returns within 14 days of receipt at the factory. Written reports detailing the examination of any product returned under warranty can be obtained by indicating that a report is required on the Warranty Claim Form
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 5 Copyright © 2004 Stoneridge Electronics
3. Procedure for warranty claims Tachographs; a) Note the drivers complaint regarding the tachograph and examine any drivers charts provided for faults. b) Check the tachograph is within its warranty period c) Check the installation of the tachograph in the vehicle. d) Remove the tachograph from the vehicle e) Visually inspect the tachograph for damage or misuse f) Test the tachograph, following the procedure as detailed in Section 8 and 11 Below g) Examine bench test charts for faults h) If the tachograph is found to be faulty, complete the Warranty Claim Form (R2) and return the pink and blue copies with the unit to Stoneridge Electronics. Do not use photocopies. An individual R2 claim form must be used for each warranty claim. Pads of R2 warranty claim forms are available from Stoneridge Electronics. All fields on the R2 Warranty Claim Form must be completed see example below.
Accessories, Programmers and Simulators, Complete the Warranty Claim Form (R2) with details of the complaint and return with the unit to Stoneridge Electronics.
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 6 Copyright © 2004 Stoneridge Electronics
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 7 Copyright © 2004 Stoneridge Electronics
Distributor Name
General Trucking
8406GA 79968521 21/01/2003
Mercedes ACTROS
137,500
5201 TVI
18/01/2004
123-456-ABDC-1234
375,000
Clock does not work Clock tested found to be faulty,
Inspector C
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
21/01/04
Page 8 Copyright © 2004 Stoneridge Electronics
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 9 Copyright © 2004 Stoneridge Electronics
4. Chart Terminology
Speed Trace Speed Lines
Drive Trace
Mode Trace
Active Work Passive Work
Distance trace lines
Rest Trace
Distance Trace Distance trace lines
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 10 Copyright © 2004 Stoneridge Electronics
5. Tachograph Terminology 8400
Lock
Upper Bezel
Clock indicator Scale Disc
Speedo Pointer
Clock
Overspeed Warning Lamp
Stop Pin Drive Mode
Lens
Other Work Mode
Driver 2 mode Selection switch
Rest Mode Lower Bezel
Driver 1 mode Selection switch Odometer
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 11 Copyright © 2004 Stoneridge Electronics
5. Tachograph Terminology 8400
Rear Case
Jack Socket
2nd Man link arm
Stoneridge Seal
Data Plate Label
DIL switch
Rear case seal
Speedometer drive pinion
Chart separation plate
Chart table 2nd man link
Bezel Seal Crew Duty Slider
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Lock Plate
Clock adjusting thumbwheel
Page 12 Copyright © 2004 Stoneridge Electronics
5. Tachograph Terminology 8400
Speed Stylus
Duty Stylus
Distance Stylus
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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6. Visual Inspection Of Tachographs
Broken speed stylus point
8400 Tachographs The majority of claims that will not be accepted by Stoneridge can be identified by visual inspection of the tachograph. For tachographs identified as rejected claims, further testing is not required. Stoneridge tachographs contain no user serviceable parts, removal of the factory seals will invalidate the warranty.
Fig. 2 Broken Stylus
1. Inspect the outside of the case for damage, alteration or removal of the factory seals. 2. Closely inspect the red seals for damage indicating that they have been interfered with 3. Inspect the odometer drive shaft to ensure that it is not bent and the odometer has been installed correctly – claims where the odometer has not been installed incorrectly and has subsequently failed will not be accepted. (Fig. 1)
Bent odometer drive shaft
Fig. 1 Bent odometer shaft
4. Inspect the stylus points to check that they have not been broken off (Fig. 2)
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 14 Copyright © 2004 Stoneridge Electronics
5. Check the movement of the duty carriage by gently applying finger pressure to the duty stylus, sliding the stylus upwards towards the top of the tachograph. If the stylus moves freely in an upward motion, or has excessive movement in a downwards direction the duty drive lever may by broken. The duty drive lever can be broken by forcing the duty carriage upwards. This will result in the claim being rejected (Fig. 3) A rest duty trace will be recorded irrespective of the duty mode selected
Broken duty drive lever
Check movement by applying light upward and downward finger pressure to duty stylus Point at which the duty carriage has been forced breaking the duty drive lever
Fig. 3 Broken duty drive lever (Picture of tachograph mechanism)
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 15 Copyright © 2004 Stoneridge Electronics
6. Check the movement of the speed carriage to ensure that the speed carriage has not been broken, by applying light finger pressure to the speed stylus. If the stylus can be moved excessively either horizontally or vertically, the speed carriage has been broken and the claim may be rejected by Stoneridge if evidence of customer damage is found. (See Fig. 4 and Fig. 5)
Broken Speed Carriage indicated by excessive stylus movement in either horizontal or vertical plane Fig. 5 Broken speed carriage (picture of tachograph mechanism)
Fig. 4 Broken Speed Carriage
Broken speed carriage
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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7. Inspect the screws around the upper and lower bezel to ensure that they have not been tampered with. Check the bezel seals are in place and are not damaged. 8. Check the speedometer drive pinion (Fig. 6) and the speedometer drive pins for damage. (Fig. 7). If either of these features are damaged, and this has caused the fault with the tachograph, the claim will be rejected.
Fig. 7. Bent Speedometer drive pin.
Fig. 6 Damage to speedometer drive pinion
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 17 Copyright © 2004 Stoneridge Electronics
9. Check the 2nd driver link arm in the front case for damage (Fig. 8 & 9) If a fault with the 2nd man trace is reported and the link arm is damaged or is not at the factory settings, the claim will not be accepted.
Damage to lin
Damage to 2nd driver link arm
Broken case
Fig. 9. Damaged 2nd man actuating lever, mechanism removed from tachogaph
Fig. 8. Damaged 2nd Man Actuating Lever
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 18 Copyright © 2004 Stoneridge Electronics
10. Check for damage to the front case of the tachograph indicating that the unit has been closed with considerable force with the key in the locked position. The 2nd man slider may also be damaged. (Fig.10 & Fig.11) Broken 2nd Man Slid
Damage case by closing Fig. 11 Broken caused 2nd Mantoslider with key in the locked position
Fig. 10 Damage to top of case
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 19 Copyright © 2004 Stoneridge Electronics
11. Check the flexi-strip between the front and rear case for damage or cuts (Fig.12) Claims with customer damaged flexi-strips will be rejected by Stoneridge.
Broken speed carriage
Damage to flexi connector strip
Bent duty stylus
Fig. 13. Bent duty stylus
Fig. 12 Damage to flexi-strip
The flexi-strip can be damaged by careless use of tools during odometer seal removal 12. Visually check the styli to ensure that they have not been bent, if is is suspected that a stylus has been bent, this can be confirmed by rotating the stylus (Fig. 13), The stylus point should not move when the stylus is being rotated
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
13. Overvoltage. The tachograph can be damaged by applying excessive voltage to the tachograph power supply connection. This can be detected by a burnt odour at the back of the tachograph. If overvoltage is suspected, contact Stoneridge Technical Support for permission to remove the seals and the rear cover to inspect the circuit board for damaged components. (Fig. 14) Stoneridge Electronics will not replace units under warranty that have been subjected to overvoltage.
Page 20 Copyright © 2004 Stoneridge Electronics
Fig. 14. 8400 Circuit board that has been subjected to excessive voltage with exploded view of damaged components
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 21 Copyright © 2004 Stoneridge Electronics
7. Testing 8400 Tachographs 1. Connect the tachograph to a suitable electrical supply, ie 12/24v. The current limit switch should be set to 3 amps. 2. Ensure a switch is fitted in the ignition line (Pin A3) 3. Adjust the calibration switches to correspond to the appropriate K factor used for testing ie using an 8 pulse/rev sender K=8000 pulses / km and DIL switches 2,3, and 9 should be in the on position, all other switches should be in the off position. (Fig.15)
zero when the charts are fitted and the front case closed. 5. Note the odometer reading prior to running the test
DIL switches 2,3 and 9 in the on position
Fig. 15 DIL Switch positions for K-Factor = 8000
4. Set the power supply to the correct voltage for the unit being tested 12v or 24v and switch on. The speed pointer will sweep to the maximum speed for the unit (full scale deflection) and will only return to WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 22 Copyright © 2004 Stoneridge Electronics
6. Check that the clock indicator is running and the bulbs are illuminated.
Clock indicator rotates when clock is running
Fig. 17 Pressing the duty stylus
Fig. 16
7. Check the clock for accuracy using a clock tester 8. Check the chart detect function :For single driver units, gently press the duty stylus. (See Fig. 17 below) The Warning lamp should go out on the front of the tachograph. For dual driver units, gently press the duty stylus. (See Fig. 17 below) the warning lamp should remain illuminated, then release the stylus and lift the chart separation plate (See Fig. 18 below), the warning lamp should remain illuminated. Lift the chart separation plate, whilst gently pressing on the duty stylus and the warning lamp should go out.
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Fig. 18 Lifting the chart separation plate
9. Fit charts to the tachograph, one chart for single driver units and 2 charts for dual driver units. Fit the charts carefully feeding the small end of the chart pear shaped hole first over the pear and then gently pressing around the base of the chart. Fig 19 & Fig 20). Ensure that in the case of 2 driver units, charts are aligned to each other. (Fig. 21)
Page 23 Copyright © 2004 Stoneridge Electronics
inside the clock which may be as much as 15 minutes.
Arrow indicating clock must be a
Fig. 19 and Fig. 20 fitting the charts.
Clock advan
Fig. 22 Move the clock only in the direction of the arrow shown
Fig. 21. Check alignment between driver 1 and driver 2 charts
10. Set the clock on the front of the tachograph, by advancing the clock mechanism to 2400 hours and check that the chart to clock time is within +/- 5 minutes. Advance the clock mechanism by turning the thumbwheel only in the direction of the arrow moulded onto the front case. If the clock has been advanced too far, it must be turned back at least one hour before resetting by turning in the direction of the arrow. This must be done to eliminate backlash in the gear train WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
24 hr position must lie exact corners
Fig. 23 Check the chart position as shown
Page 24 Copyright © 2004 Stoneridge Electronics
Fig. 24 Clock time at 2400 hrs
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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11. Set both duty knobs to drive position
17. Switch both duty knobs to other work and continue to record duty for a further 3 minutes 18. Switch both duty knobs to rest and record duty for a further 3 minutes. 19. Switch off the power supply and disconnect the unit. 20. Note the final odometer reading to check distance travelled 21. Send the bench test chart with the unit to Stoneridge Dundee
Fig. 25 Duty knobs in drive position
12. Connect and switch on the head tester, carry out a sweep test to 120 km/h as shown on the head tester and rapidly decrease the drive speed to zero 13. Open the tachograph and check that the recorded time on the chart corresponds with the time on the tachograph clock and the speed trace went to 120km/h on the chart. 14. close the tachograph and using the head tester progressively set the speed pointer at 40km/h, 80km/h, and 100km/h or local bench test speed settings Hold each of these speeds for 5 minutes and check the head tester is within the tolerance of +/- 3km/h 15. Switch off the head tester and check the speed pointer returns to its rest position 16. With the head tester switched off and the duty knobs still at drive, continue to record duty for 3 minutes. WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 26 Copyright © 2004 Stoneridge Electronics
8 Fault tachograph
diagnosis
8400
Examine the bench test chart and check that:a) All traces are clearly legible b) The speeds are correctly recorded within +/- 3km of the true speed c) The non-driving modes are correctly recorded d) The difference in the odometer reading is within the tolerance of +/-1% of the distance recorded on the head tester. e) The distance travelled as recorded on the chart is consistent with the distance recorded on the head tester. Typical Bench Test Charts 1. Correct bench test chart
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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2. Speed out of Tolerance The speed trace position is controlled by the angle of the speed bracket, this is set in the factory and recorded on the production 16hr test charts. If the bracket is bent out of position the speed trace will be out of position. Claims where the speed bracket is not at the factory setting will be rejected
Fig. 26 Speed Stylus Bent out of position (speed trace low)
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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3. Distance out of tolerance The distance trace position is controlled by the angle of the distance bracket, this is set in the factory and recorded on the production 16hr test charts. If the bracket is bent out of position, the distance trace will be out of the tolerance lines on the chart. Claims where the distance bracket is not at the factory setting will be rejected (fig 28 & fig 29)
Fig. 27 Distance trace low out of tolerance
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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Fault Description Tachograph does not power up
If the tachograph has no Stoneridge Electronics for per for further investigation. Claims for over voltage will components or tracking
No speed trace
Check customer charts Visual inspection for customer Verify fault by bench testing Check bench test charts for tra Check odometer fitted correctl Submit customer charts to intermittent faults
No duty trace / incorrect duty trace No distance trace
Fig. 28 Distance bracket in correct position as manufactured
Thick trace at zero speed with ignition on.
Ensure “IGNITION JOGGL programmer
Speed trace not within tolerance
Check customer charts Visual inspection for customer Verify by bench testing Check bench test charts for tra measuring microscope. Repeat test using alternative c inaccuracy. Repeat test with a 12 hour tim chart printing accuracy Check charts using chart gaug See page 52 for EU tachograp
Distance trace out of position Duty trace out of position
Fig. 29 Distance Bracket Bent out of position causing distance trace to be low
2nd driver duty trace out of position / faulty
Check for damage to the 2nd m charts. Send copies of the cus
Tearing charts
Chart tearing may be caused data plate labels, remove any up. Replacement data plate la May be due to use of poor qua
Odometer Split Odometer Jammed
Visual inspection to check the Check odometer drive shaft is Verify by bench testing
Fault Description
Remarks
Clock stopped
Check clock by observing cloc Check the flexi strip for damag
9. Fault Finding Chart 8400 WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 30 Copyright © 2004 Stoneridge Electronics
Clock inaccurate Clock time to chart time different Speed pointer inaccurate Speed pointer not operating Lamps not operating Speedometer needle oscillates between 0-30 km/h and a thick trace is recorded Speedometer needle travels to maximum speed and returns to zero. Line drawn on chart between zero speed and maximum speed
Check clock accuracy with Stoneridge programmer For intermittent faults supply as copy of the customer charts indicating fault See page 23 on method of checking clock time to chart time Check charts are fitted correctly Stoneridge recommend the use of Stoneridge Charts only Check DIL switch settings, ensure DIL switches are correctly engaged, read DIL switch settings with Stoneridge Programmer See page 52 for EU tachograph accuracy tolerances Check engagement between speed pointer boss and speedometer drive pins see section Replace bulbs, check the flexi strip for damage Sender disconnect indicated. Check sender connections Power to tachograph is interrupted for more than 100 milliseconds, this is a legal requirement for the tachograph, check battery voltage and vehicle wiring
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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10. Tachograph Terminology 2400 Driver 1 mode selection button
Driver 1 mode indicator LEDs
LCD Display
Front Fascia
Advance button
Eject button
Driver 2 mode selection button
Driver 2 mode indicator LEDs
Mode change button Top Cover
Side Clip
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Rear Panel
Bottom Cover
Stoneridge Seal
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10. Tachograph Terminology 2400
Rear Fascia
Crew slider link Chart fingers
K Line connector
Drawer Actuator Rear chart platen Chart table Front chart platen
Data plate label Chart carriage
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 33 Copyright © 2004 Stoneridge Electronics
11. Visual Inspection Of Tachographs 2400 Tachographs The majority of claims that will not be accepted by Stoneridge can be identified by visual inspection of the tachograph, for tachographs identified as rejected claims, further testing is not required. Stoneridge tachographs contain no user serviceable parts, removal of the factory seals will invalidate the warranty.
Fig. 31. Front fascia broken completely from tachograph
1. Inspect the tachograph for damage. In particular units can be damaged by; a) Forcing open the front fascia of the tachograph breaking the locking mechanism. (Fig.30 & Fig. 31)
b) Applying excessive force to the drawer with the drawer in the open position, breaking drawer pinions and drawer runners. (Fig. 32) Damage to rear fascia
Front of tachograph
Fig. 30. Damage to front and rear fascia caused by forcing the drawer open
Fig. 32. Broken drawer
c) Shutting the drawer with excessive force causing parts to break off the mechanism moulding. 2416 Tachographs have been extensively modified to eliminate breakage of the mechanism moulding and therefore claims for broken WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 34 Copyright © 2004 Stoneridge Electronics
mouldings on 2416 units will not be accepted d) Pulling tachograph driver or mode selection buttons out from their sockets (Fig. 33)
Fig. 33. Driver 1 Button pulled out from fascia
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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e) Removal of the top cover and refitting, causing the K-Line connector pins to be bent in the front K-line socket – check that the connector pins are present. (Fig. 34)
Damage to flexi strip
Check K-line connector pins are present in housing Fig. 35. Damaged flexi strip under drawer of tachograph
Fig. 34. K-Line connector pins
f) Removal of the rear panel and refitting, causing the rear connector inside the unit to be misaligned, and subsequent failure of communication between the tachograph and the rear panel connectors. Check the integrity of the rear panel seals and ensure that they have not been tampered with. g) Damage to the flexi strip under the drawer of the tachograph (Fig. 35)
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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h) The tachograph can also be damaged by inserting implements through the drawer opening and damaging the printed circuit boards, these are not detectable without opening the tachograph, and upon investigation by Stoneridge will be rejected if this type of damage is found. (Fig. 36 & 37)
Fig. 37. Damage to motor wiring caused by inserting a screwdriver through the drawer of the tachograph (Tachograph PCB)
Fig. 36. Damage to electronic component caused by inserting a screwdriver through the drawer of the tachograph (Tachograph PCB)
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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i) Check the drawer actuator is in place and the crew slider link is not Broken (Fig. 38)
Crew slider link
Drawer actuator
Fig.. 38, 2400 Tachograph drawer open
Any damage to the tachograph will result in rejection of the warranty claim by Stoneridge.
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 38 Copyright © 2004 Stoneridge Electronics
2. Ensure that manufacturers seals bear the V/R logo or the S/E logo and all seals are of the same type. All seals must be S/E seals or V/R seals, blank seals are not fitted by Stoneridge
Fig. 41 Old style V/R seal Fig. 42 Mixed blank and V/R seals, not used by Stoneridge
Fig. 39 V/R Seal Fig. 40 S/E Seal used from March 04
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 39 Copyright © 2004 Stoneridge Electronics
3. Check the bottom and top covers are in place and they have not been removed. Check for damage to screw heads and seals. (Fig. 43)
Damage to locating boss
Fig. 43 Damage to boss where top cover has been removed refitted Enlarged area shows damage to the edge of the boss and wear to the screw head
4. Visually inspect inside the unit by looking through the drawer opening for foreign objects including loose charts. 5. Check the movement of the chart carriage to ensure that there are no loose or broken parts under the carriage 6. Check the chart table rotates freely when spun with light finger pressure and there are no foreign objects preventing rotation of the chart table
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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12. Testing 2400 tachographs
Chart correctly located und fingers
1. Connect the tachograph to a suitable electrical supply, ie 12/24v. The current limit switch should be set to 3 amps if fitted. 2. Ensure a switch is fitted in the ignition line (Pin A3) 3. Set the power supply to the correct voltage for the unit being tested 12v or 24v and switch on
Fig 45 2400 Chart Fitting
4. Using a hand held programmer set the k-factor to 8000 (or appropriate k-factor) and the sender type to 4 wire (See hand Held Programmer Handbook)
Chart incorrectly fitted
5. Note the odometer reading prior to running the test 6. Fit charts to the tachograph, one chart for single driver units and 2 charts for dual driver units. Fit the charts carefully feeding the small end of the chart pear shaped hole first over the pear and then gently pressing around the base of the chart. Ensure that in the case of 2 driver units, charts are aligned to each other.
Fig. 46 Incorrectly fitted 2400 Chart
Chart pressed down over 3 ‘pips’
Fig. 47 Checking chart alignment Fig. 44 2400 Chart Fitting
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
7. Press both duty buttons to select drive position Page 41 Copyright © 2004 Stoneridge Electronics
8. Connect and switch on the head tester or programmer, carry out a sweep test to 120 km/h as shown on the head tester and rapidly decrease the drive speed to zero
18. Inspect charts for faults and compare with customer chart if available 19. Send the bench test chart with the unit to Stoneridge Dundee
9. Open the tachograph by pressing the eject key and check that the recorded time on the chart corresponds with the tachograph clock time and the speed trace went to 120km/h on the chart. 10. close the tachograph and using the head tester progressively set the speed pointer at 40km/h, 80km/h, and 100km/h, or local bench test speed settings. Hold each of these speeds for 5 minutes and check the head tester is within the tolerance of +/- 3km/h 11. Switch off the head tester and check the speed pointer returns to its rest position 12. Alternatively the Hand Held Programmer may be used with the bench test mode selected (See hand held programmer instruction manual) 13. With the head tester switched off and the duty position still at drive, continue to record duty for 3 minutes. 14. Press both duty buttons to select other work and continue to record duty for a further 3 minutes 15. Press both duty buttons to select rest and record duty for a further 3 minutes. 16. Switch off the power supply and disconnect the unit. 17. Note the final odometer reading WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 42 Copyright © 2004 Stoneridge Electronics
Fig 48. Correct bench test chart
13. Fault Diagnosis 2400 Examine the bench test chart and check that:f) All traces are clearly legible g) The speeds are correctly recorded within +/- 3km of the true speed h) The non-driving modes are correctly recorded i) The difference in the odometer reading is within the tolerance of +/-1% of the distance recorded on the head tester. j) The distance travelled as recorded on the chart is consistent with the distance recorded on the head tester. Typical Bench Test Charts 1. Correct bench test chart
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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2. Speed out of Tolerance The speed trace position is controlled electronically by software parameters it is not possible for the user to adjust the speed trace position without tampering with the tachograph. Check the tachograph for tampering and retest using an alternative chart to ensure correct chart fitting. Stoneridge recommend the use of Stoneridge Electronics tachograph charts.
Fig 49. Speed trace low
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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3. Distance out of tolerance The distance trace position is controlled electronically by software parameters it is not possible for the user to adjust the distance trace position without tampering with the tachograph. Check the tachograph for tampering and retest using an alternative chart to ensure correct chart fitting. Stoneridge recommend the use of Stoneridge Electronics tachograph charts.
Fig 50. Distance trace low
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Page 45 Copyright © 2004 Stoneridge Electronics
4. “Quiet
Running” mode – 2400 Tachograph only With the rest mode selected and the ignition turned off, the unit does not draw a distance trace, only baseline speed and duty traces are drawn. This is to reduce the noise from the tachograph.
Rest mode selected, Ignition off
Distance trace not recorded Fig 51 Quiet running mode chart note
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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14. Fault finding chart 2400 Fault description Unit does not power up
Drawer does not close
Drawer does not open
Power up tachograph and attac to the tachograph. Using a hand 4 wire, and k factor appropriatel Ensure the unit has not been tampered with, ie seals and screws are intact and show no evidence of damage. Perform bench test Remarks
Unit does not record speed correctly
Check unit is connected to correct Unit voltage does not record duty Power up tachograph and attac correctly to the tachograph. Using a hand Claim will be rejected if unit has been tampered with or subject 4 wire and to k factor appropriately overvoltage Test driver mode (5 min each po Power up tachograph and check drawer function. Ensure that there are no loose parts or foreign partsUnit inside thenot tachograph. does record speed Power up tachograph and attac to the tachograph. Using a hand duty or distance Check charts are inserted correctly and there are no loose 4orwire damaged and k factor appropriately charts inside the tachograph Perform bench test If the unit is a 2416 series unit ie new mechanism, and broken parts are found inside, claim will be rejected. The supplied modifications mechanism Customer chart to theExamine customer chart for faul require considerable force to break unit showsthe intermittent tachograph fault Bench test If the unit is a 2400 series unit and the mechanism is broken claim will be assessed on damage found inside the tachograph and evidence of damage to the drawer Chart jammed inside Look inside the tachograph for j tachograph Check the fascia for damage, and the lock mechanism has not been If the chart can be remove damaged by force, by pulling on fascia or levering behind fascia tachograph, remove chart and refit to vehicle Connect power supply and check drawer eject function. If drawer ejects, insert chart(s) and close the drawer. Perform bench test, count d Distance trace incorrect, reading higher than odometer reading Perform bench test. odometer If the distance trace differs from Check drawer opening function the unit to Stoneridge Clicking noise heard during eject cycle of tachograph Clock time different to chart Insert charts correctly time The engagement of the speed rack into the speed rack pinion may be Ensure charts are fitted over th poor, preventing the unit from ejecting table Unit ejects function ok on bench test, however when reinstalled in Ensure no deformation around vehicle does not eject charts Ensure speed signal is not present when ejecting tachograph, ensure Check time from display to char ignition is on.
Drawer Broken
Visually inspect drawer / tachograph.
Ensure Quality Stoneridge chart
If the tachograph has been damaged by the application of external force the claim will be rejected Fault description
Remarks
Clock accuracy
Check clock accuracy sing clock
Fault description
Remarks
Display Faulty
Speed or distance traces Power up tachograph and check display illumination are not in the correct
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Perform bench test, examine c position of the traces
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position
Check the chart carriage lugs from the tachograph mechanism are not broken off and are inside tachograph
Charts tearing
Correctly fit a chart over the pear shape ensuring that it is fitted over the “Pips” on the outside of the chart table and it is under the fingers at the rear of the chart carriage, rotate the chart table by hand, ensuring that the chart rotates freely Perform bench test Check for burrs under the fingers on the rear chart platen that may prevent the chart from rotating freely Ensure Quality Stoneridge charts are used
Display rolling from 0-30 km/h at zero vehicle speed
Sender disconnect error shown when either the sender is disconnected or not paired to the tachograph Bench test unit Ensure sender is connected correctly to tachograph. Ensure tachograph is set to 3, 4 wire or encrypted sender as appropriate. Pair sender using hand held programmer if encrypted sender is used.
Display rolling from 0-30 km/h at zero vehicle speed when the vehicle is stationary only
Check battery voltage of vehicle
No distance trace when driver 1 rest mode selected and ignition switched off
“Quiet running” feature
Vehicle speedometer at zero or incorrect speed, but tachograph shows correct speed
On some models the speedometer is driven by pin D6 on the tachograph, check that D6 is enabled using the hand held programmer and the speedometer output factor is correct
Loss of vehicle speed
Check that the output shaft factor is at the correct setting as per the vehicle manufacturers setting
If the vehicle has been standing and the battery voltage is low there may be insufficient power to the sender. Charge vehicle battery
Unit does not draw a distance trace, only base line on speed and duty are drawn (See page 47)
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15. Diagnostic Trouble Codes (DTCs) 2400 Tachograph Code A00C
Description Internal Error
9010
LCD Error
A400
Power supply interruption
9060
Drawer catch failure
9061
Speed rack error
9062
Duty rack error
9063
Cam error
9064
Chart table error
A822
Sender key mismatch
Action Reset tachograph by switching power off and on. Reset tachograph by switching power off and on. A400 is recorded every time the power for the tachograph is disconnected, note that this code may be stored in memory during installation. This will be recorded if the drawer is closed, but does not latch, this can be recorded by gently pushing the drawer closed whilst the tachograph is ejecting or not latching the drawer correctly, warranty will not be accepted Check inside tachograph for obstructions such as loose charts, bench test tachograph Check inside tachograph for obstructions such as loose charts, bench test tachograph Check inside tachograph for obstructions such as loose charts, bench test tachograph Check inside tachograph for obstructions such as loose charts, bench test tachograph Senders have been changed without pairing the replacement sender, pair sender using hand held programmer
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
A423
Sender communications error
A411
Canbus communications error
900B
CANBus off
900A
CANBus error
9340
V-Pulse output error
900F
Keyboard error
A00E
Calibration error
A050
Driving without chart
9051
No driver chart present No crew chart present
9052
This will be recorded if the unit is disconnected from the sender. Check sender wiring and sender function, replace sender if necessary. Check “HEATBEAT” is at the correct setting using hand held programmer Check tachograph settings, CANBus enabled and Customer Type Reset tachograph by switching power off and on. Check tachograph settings, CANBus enabled and Customer Type Reset tachograph by switching power off and on. Disconnect all Vpulse supported equipment, retest tachograph, if DTC does not reappear, suspect v-pulse driven equipment This is recorded if the buttons are held down for an excessive period, if present this may indicate a stuck button on the keypad. Unit requires configuration, check installation date and service delay. Retest tachograph. The service delay applies to tachographs with a Real-time clock only Vehicle moving with no driver chart inserted No driver chart fitted No crew chart fitted, ensure paper charts are used
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FORM MUST BE COMPLETED.
16. Procedure warranty claims
for
SE5000
a)
Note the driver’s complaint regarding the tachograph and examine any driver’s charts, printouts or downloaded data provided for faults. b) Check validity of driver card and make sure the card is fully functional c) Check the tachograph is within its warranty period. d) Check the installation of the tachograph in the vehicle. e) Remove the tachograph from the vehicle. f) Visually inspect the tachograph for damage or misuse. g) Test the tachograph, following the procedure as detailed h) Examine bench test download for faults. i) If the tachograph is found to be faulty, complete the Warranty Claim Form (R2), and return the pink and blue copies with the unit to Stoneridge Electronics. Do not use photocopies. j) In cases where downloading is not possible to perform, undownloadability certificate shall be attached to the R2 warranty claim form. NOTE; Data must be downloaded from Tachograph and handed over to the owner of the data before the Tachograph is returned back to Stoneridge Electronics. Stoneridge Electronics are not liable for the data not downloaded by the Workshop/Claiming party. AN INDIVIDUAL R2 CLAIM FORM MUST BE USED FOR EACH WARRANTY CLAIM. PADS OF R2 WARRANTY CLAIM FORMS ARE AVAILABLE FROM STONERIDGE ELECTRONICS. ALL FIELDS ON THE R2 WARRANTY CLAIM WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
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17. SE5000 Tachograph terminology Item VU or Tachograph Motion Sensor
Printer Printer sensor
Printer Cassette
Smartcard Drawer
Calibration connector
Buttons Display
Casing Front fascia Tamper label
Cancel Button
Description This is the Digital Tachograph radio sized vehicle unit. This is used to provide a VU with encrypted speed signal pulses from the vehicle gearbox. Thus a motion sensor is also referred to as an encrypted sender. Thermal printer that is placed inside the Digital Tachograph The sensor that indicates if paper is placed in the printer drawer. The box that hold the paper in place when printing. This part is removable from the VU. The drawer that holds the smart card in place when inserting the smart card into the VU. 6-pin contact hidden behind the printer hatch. Used when calibrating and downloading data from the VU. 6 buttons to enter data and to change activities of driver and crew. Showing the relevant information to the driver. Several different display pictures are shown, depending on the choice of the operator. Some menus are not possible to access while driving. The plastic part that encapsulates the back of the VU. Front of the VU that is seen when VU is mounted in dashboard. The VU is equipped with a tamper label that will indicate if the VU has been opened or attempted to be opened. Display
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Enter Button
Paper Cassette
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CARD TERMINOLOGY Item Smart card Chip
Description Workshop/Driver/Company/Control card used in the Digital Tachograph system The small chip placed on the smart card
Workshop Smartcard
Chip
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18. Visual Inspection of SE5000 Digital Tachograph The majority of claims that will not be accepted by Stoneridge Electronics can be identified by visual inspection of the tachograph, for tachographs identified as rejected claims, further testing is not required. Stoneridge Electronics Tachographs contain no user serviceable parts.
NOTE; removal of the Tamper label seal will invalidate the warranty. Check for broken Tamper label seal The Tamper label seal is placed inside the printer compartment. 1. Remove the printer cassette to inspect label
Formatted: Bullets and Numbering
Figure 1 Approved Tamper label Figure 2 Not Approved Tamper label
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Approval Criteria’s for the inspection; 1. There must only be one label 2. The label must be in one piece 3. The label must contain the Stoneridge Electronics Hologram. Hologram is only visible in strong light. NOTE; Label must be completely broken in order to be considered non valid. The print and the print quality vary on the label due to wear and tear.
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Inspection of Type approval number on product label
Approval Criteria’s for the inspection; 1. There must only be one label 2. The label must be in one piece 3. The E5 symbol must be seen in the upper right corner of the label
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Check the casing for drill holes and evidence on tampering.
The plastic shall not be broken
There shall not be any evidence of drill holes etc.
Figure 3 Casing inspection
Approval Criteria’s for the inspection; 1. The casing shall be free of drill holes and cutouts in the plastic. 2. Seals are of a new type that molds the front fascia and casing together, these shall be checked for any evidence of tampering. NOTE; No logo is applied to these seals.
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Inspection of SMC reader The Smart card readers are of two types; 1. Non flexible type that allows only small flexibility when pressing the drawer down, this is primarily used by MAN and Scania. 2. Flexible type that is allowing more flexibility when pressing the drawer down, this is primarily used by DaimlerChrysler.
Approval Criteria’s for the inspection; 1. The drawer shall not be loose from the VU NOTE; If the drawer is loose the unit has been damaged intentionally by a user. 2. The drawer shall not be stuck in the VU. NOTE; Unit shall be powered up to make this test. Battery supply (A-contact) shall be turned off and on again after 15 seconds. 3. The drawer shall not be bent down or up. In these cases, look for scratch marks in the fascia or cover.
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Printer inspection Perform test printout from VU and check quality of the print. NOTE; VU must be powered.
Figure 4 Test printout from VU
Printer paper sensor The Printer paper sensor is sensitive to any alteration. Check for scratch marks and injuries. Printer cable The Printer cable should not be cut or damaged. Paper sensor
Printer Cable
Figure 5 Printer paper sensor and Printer Cable
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Printer paper Approved printer paper must be used in the SE5000 to avoid damages in the printer mechanism. Check for the E5 symbol on the paper. Claims using non approved paper will not be accepted. NOTE; Other brands of paper may exists, when using any of this type check that the approval mark is valid for use with SE5000.
Figure 6 Approval mark
Approval Criteria’s for the inspection; 1. The test printout should be readable 2. The sensor shall not be altered with 3. The printer cable must not be cut 4. Type approved paper must be used
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Calibration connector inspection Remove Printer cassette to access the Calibration connector. Ensure that all the pins in the Calibration connector is not bent or damaged.
Figure 7 Calibration connector
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Display and Button check The Display and Buttons can be checked with the self test. Power up the unit and enter the self test menu to perform the tests. (Refer to the SE5000 workshop manual for detailed self test procedure)
Approval Criteria’s for the inspection; 1. Display test shall pass 2. Buttons test shall pass
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20. Testing SE5000 Tachographs TESTING WITH A WORKSHOP CARD 1. Connect the Tachograph to a suitable electrical supply, i.e. 12v /24v. The current limit switch should be set to 3 amps if fitted. 2. Ensure a switch is fitted in the ignition line (Pin A3) 3. Set the power supply to the correct voltage for the unit being tested 12v or 24v and switch on 4. Insert workshop card in the Tachograph 5. Make a technical printout or download 6. Make events and faults printout or download and analyse the fault codes 7. Using a hand held programmer set the k-factor to 8000 (or appropriate k factor). Sender type is automatically chosen to sender type to KITAS II (See hand Held Programmer Handbook) 8. Note the odometer reading prior to running the test 9. Perform distance test to check the distance tolerances, read the data on the display 10. Connect and switch on the head tester or programmer, carry out a Speed test (40, 80 and 180 km/h) with the test tool. (Speed limit shall be less than 180 km/h) 11. Perform Overspeed printout to check the tolerances of the speed. The printout should look similar to this example 12. Perform download or printout of technical data and analyze the content
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Set Speed limit
Worst Registred Overspeed last
10 days
13. Eject card from VU and disconnect programmer from VU. Testing complete.
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TESTING WITH DRIVER CARD NOTE; With a drivers card it is only possible to perform limited number of tests compared to the tests with the workshop card. 1. Connect the Tachograph to a suitable electrical supply, i.e. 12v / 24v The current limit switch should be set to 3 amps if fitted. 2. Ensure a switch is fitted in the ignition line (Pin A3) 3. Set the power supply to the correct voltage for the unit being tested 12v or 24v and switch on. 4. Insert Driver card in the Tachograph 5. Perform Daily activities printout from card to test the printer and the VU 6. Eject card from VU. Testing complete.
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21. FAULT FINDING AND DIAGNOSIS Fault description
Remarks
Unit does not power up
Ensure the unit has not been tampered with, i.e. seals (tamper label) and screws are intact and show no evidence of damage. Check unit is connected to correct voltage. Claim will be rejected if unit has been tampered with or subjected to over voltage.
Tamper label broken
The unit has been tampered with. Claim will be rejected.
Seals are broken
Broken seals indicates that the unit has been opened. Claim will be rejected. Analyse will be made in conjunction to the tamper label. Power up tachograph and check illumination. Check built-in display test (see workshop manual) for faulty pixels.
Display faulty Button faulty
Power up tachograph and check button response. Check built-in button test (see workshop manual) for faulty buttons.
Clock accuracy
Check clock accuracy using clock test function of hand held programmer.
Unit does not record speed or distance correctly
Power up tachograph and attach a pulse simulator (hand held programmer) to the tachograph. Read k factor and test with pulse simulator. Check for motion sensor faults in Event/faults printout or download. The motion sensor may not be connected or paired with the unit. Make sure that the sensor is of the correct type used for Digital Tachograph (KITAS II).
Impossible to eject card
Disconnect power of the Digital Tachograph and power it up again after 15 seconds and re-try to eject the card. Remove the Digital Tachograph from the sleeve and check that there are no cables or other parts underneath the unit that bends the plastic box.
Impossible to print
Check for paper jamming or out of paper, by removing the printer bucket. For ADR unit, set ignition on and re-try to print. Check that the paper sensor is not broken. Insert a new paper roll and try again.
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Pairing of sensor failed
Check sensor, cable to sensor and connectors Make sure that the sensor is of the correct type used for Digital Tachograph (KITAS II).
Download failed
If the KITAS II have been paired with an analogue Tachograph it will not operate with a Digital Tachograph. Exchange the sensor with a new one and try again. Check ignition is on and vehicle is not moving. Check cable and connector to unit and download equipment. Check that the workshop card(or company card or control card) is inserted in the unit. Disconnect power from unit, connector A and leave it for 15 seconds, reconnect power again.
Communication on CAN failed or not possible to write calibration parameters
Unit does not transmit CAN messages No illumination
Check download equipment Disconnect power from unit, connector A and leave it for 15 seconds, reconnect power again. Check that one of these two conditions are fulfilled: • The unit is not activated OR • The workshop card is inserted. Check the configuration (CAN enable) with the hand held tester. Check that the ignition is on. The illumination source can be chosen by the hand held programmer. Check the CAN communication cables if the illumination source is set to CAN.
Language not correct
The warning overspeeding is stuck Unit shows activated symbol before unit is activated with Workshop card. The <-> symbol is shown in display while driving The <-> symbol is shown in display when the unit is installed in the vehicle and the vehicle is not moving.
Check that the pin A2 is connected in the connector A if the illumination source is set to pin A2. At the very first power up of the unit the illumination may be off but as soon as the unit has received an illumination signal from any of the two sources it will be illuminated. Normal function and not a claim. When the power is disconnected from the unit the language will return to configured default language. As soon as a card is inserted the language will be adapted to the language of the card. Normal function and not a claim. Disconnect power from unit, connector A and leave it for 15 seconds, reconnect power again. Disconnect power from unit, connector A and leave it for 15 seconds, reconnect power again. The driver is not authorized to enter menus while driving. Normal function and not a claim. Disconnect power from unit, connector A and leave it for 15 seconds, reconnect power again.
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22. DIAGNOSTIC TROUBLE CODES (DTC) FOR SE5000 DTC 0x1260
Events Driving without an appropriate card
Description Driving without an appropriate card, or with an inappropriate card combination.
0x2004
Power supply interruption
Sensor power supply no signal
0x2180
Motion data error
No Speed signal from Sensor
0x2280 0x2452
Motion data error Motion Sensor – VU signature mismatch.
Invalid speed signal or data link error. Motion Sensor – VU signature mismatch.
0x2452 0x2508 0x2003 (4 sec)
Unauthorised change of Sensor or VU have been changed motion sensor Internal sensor error Internal sensor error. Sensor fault (MS Power Sensor power supply below minimum value. to Low)
0x2380
Motion Sensor fault
Data link error between Motion sensor and vehicle unit.
0x0139
VU internal fault
Internal Fault in the VU.
0x0C31 0x2007 (4 sec)
VU internal fault VU internal fault (MS Power to High)
Internal Fault in the VU. Sensor power supply above maximum value.
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Suggested Action * Stop and remove inappropriate card (control-, or company card). and/or * Insert an appropriate card. * Handling error by Driver/operator, No error in the Tachograph. The Tachograph is fully functional. * Check vehicle and motion sensor power supply levels. * Check motion sensor operation and all wiring – replace sensor if faulty. * Check for evidence of tampering. * Disconnect and Re-connect power supply of Tachograph * Check vehicle and motion sensor power supply levels. * Check motion sensor operation and all wiring * Replace sensor if faulty. * Check for evidence of tampering both on Tachograph and the connection between sensor and Tachograph in vehicle As 0x2180 * The sensor ID is not the same as during calibration. * Check motion sensor operation and all wiring * Check for evidence of tampering both on Tachograph and the connection between sensor and Tachograph in vehicle. * Try to pair the motion sensor with the Tachograph again * If not OK, replace sensor. * Pair the motion sensor and Tachograph again. * Re-calibrate the Tachograph system. Perform new calibration of Tachograph and motionsensor at workshop. Replace the motion sensor. * Check vehicle and motion sensor power supply levels. * Check motion sensor operation and all wiring – replace sensor if faulty. * Check motion sensor operation and all wiring * Check for evidence of tampering both on Tachograph and the connection between sensor and Tachograph in vehicle. * Try to pair the motion sensor with the Tachograph again * If not OK, replace sensor. * Pair the motion sensor and Tachograph again. * Re-calibrate the Tachograph system. * Disconnect and re-connect the power supply. * If DTC remains active for no apparent reason decommission Tachograph. As 0x0139 * Check vehicle and motion sensor power supply levels. * Check motion sensor operation and all wiring – replace sensor if faulty. * If DTC remains active for no apparent reason decommission Tachograph.
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DTC 0x0200
Events Card fault
Description Error on Driver Card in slot 1.
0x0300
Card fault
Error on Driver Card in slot 2.
0x0660
Printing stopped, paper is out
Printer Paper is out.
0x0007
Vu Power Supply High
VU power supply voltage higher than maximum value.
0x0003
Vu Power Supply Low
VU power supply voltage lower than minimum value and not cranking.
0x0900
No Ignition but speed pulses present
Ignition off, but speed pulses are present.
0x01C0
Overspeeding pre warning Calibration error CAN Bus off
Overspeeding pre warning
* Check vehicle power supply levels. * Check power supply input to Tachograph. * Check all connections and Tachograph operation. * Check vehicle power supply levels. * Check power supply input to Tachograph. * Check all connections and Tachograph operation. * Check motion sensor operation and all wiring * Check for evidence of tampering both on Tachograph and the connection between sensor and Tachograph in vehicle. * Check speed pulses are not being injected through front connector. * Stop the vehicle from moving. * Handling error by Driver/operator, No error in the Tachograph. The Tachograph is fully functional. * Acknowledge the warning.
Calibration error, time for periodic inspection CANbus off.
* Re-calibrate the system As DTC 0x0A70.
0x0D40 0x0B78
WARRANTY MANUAL Rev 2 September 2006 Manufacturers of VEEDER-ROOT Tachographs
Suggested Action * Remove card and check. Replace card if necessary. * Check Tachograph with known good Driver or Workshop card. * Insert an appropriate card. * Handling error by Driver/operator, No error in the Tachograph. The Tachograph is fully functional * Remove card and check. Replace card if necessary. * Check Tachograph with known good Driver or Workshop card. * Insert an appropriate card. * Handling error by Driver/operator, No error in the Tachograph. The Tachograph is fully functional. * Replace paper if necessary. * If DTC still active replace paper cassette.
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23. GLOSSARY OF TERMS SE5000 Listed below are explanations of common terms that are used throughout the manual. Tachograph Workshop –this is defined as any premises that have been approved to fit, replace, calibrate and inspect Stoneridge Electronics Tachographs. UTC – this is Universal time coordinated and is an incremental count of the number of elapsed seconds since 1st January 1970. Local Time – this is the time shown on the Tachograph standard driving display and is the current time of the country in which driving is being done. Short Press – this is pressing and releasing a Tachograph button in less than 1 second. Long Press – this is pressing and holding a Tachograph button for two seconds or more. IDE – Intelligent dedicated equipment. This is equipment that enables interaction with a Tachograph via the front calibration/download connector. Crew – this is the currently off-duty driver or co-driver in a dual-driver vehicle. Available – this is in-active time spent as Crew in a moving vehicle or time spent whilst a Driver is waiting to start driving (e.g. waiting for passengers to arrive or for paperwork to be completed etc). Work – this is non-driving active work (e.g. loading a vehicle). Daily Work Period – this is the time from the start to the end of a drivers’ working day. Out of Scope – this is any driving carried out on a road that is not covered by EU Drivers’ hours laws.
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24. EU Tachograph Tolerances EU Tolerances are documented in Council Regulation (EEC) No.3821/85 visual and recording instruments
Bench test prior to On installation installation
In use
Speed
+/- 3km/h
+/- 4 km/h
+/- 6 km/h
Distance
+/- 1% of distance
+/- 2% of distance
+/- 4% of distance
Clock Time
+/- 2 minutes / day, +/- 2 minutes / day, +/- 2 minutes / day, +/- 10 minutes / 7 +/- 10 minutes / 7 +/- 10 minutes / 7 days days days
The maximum tolerances above are valid for temperatures between 0ºC and 40ºC, with temperatures being recorded in close proximity to the tachograph
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