USTOA Business Resource - Stacey Zable

A SUPPLEMENT TO

2016 Business Resource

CELEBRATING 100 YEARS OF NATIONAL PARKS

PUBLISHER’SLETTER

USTOA:

Partners in Selling Dear Travel Professional, For more than 40 years, USTOA has been an organization that travel professionals and consumers can trust. It acts as a collective voice for the world’s most reputable tour operators. It is also a strong advocate for the traveling public and travel agents, taking great strides in making the travel and tourism industry better and ensuring that your clients’ vacation dollars are secure.

USTOA HEADQUARTERS United States Tour Operators Association 345 Seventh Ave, Suite 1801 New York, NY 10001 P: 212.599.6599 [email protected] www.ustoa.com www.facebook.com/ USTourOperatorsAssoc Twitter: @ustoa ustoa.com/blog #traveltogether

USTOA’s annual directory, the 2016 USTOA Business Resource, is part of the association’s ongoing efforts to help travel agents increase and improve their business by educating you about the industry’s most prestigious tour operators. A year-round tool, the Business Resource should be kept on your desk for whenever you need more details about USTOA members and their products. You can book these tour operators with confidence, knowing that your clients will enjoy high-quality vacation experiences backed by USTOA’s financial protection. Also know that USTOA members are committed to their travel agent partners, so feel free to contact any of them to get the help you need to sell and succeed.

PRODUCED BY

PUBLISHER Bruce Shulman

My best wishes,

DIRECTOR, CUSTOM CONTENT Irene Korn PROJECT MANAGER Stacey Zable

Bruce Shulman Publisher Travel Weekly / TravelAge West

DESIGN Mariza Moreira, Group Design Manager Angelica Mundrick, Assistant Graphic Designer ELECTRONIC PREPRESS Patrick Fox Sal Lamourt PRODUCTION Michele Garth Lisa Gonzales Gayle Graizzaro

IN THIS ISSUE… 4 USTOA Around the Globe:

Thomas L. Kemp Chairman & CEO Bob Sullivan President, Travel Group Material in this publication may not be reproduced in any form without permission. Copyright © 2015-2016 by NORTHSTAR Travel Media, LLC, 100 Lighting Way, Secaucus, NJ 07094-3681 USA. All Rights Reserved. Trademark TRAVEL WEEKLY used under license from NORTHSTAR Travel Media, LLC. printed in USA



A Conversation with USTOA Chairman Paula Twidale 6 Advocacy Initiatives 8 USTOA Membership 8 Logo Guidelines

10 Active Member Index w/ Brands 10

USTOA Mission

12 Active Member Profiles 42 Associate Member Index 44 Associate Member Listings

ACTIVE MEMBER CORPORATE SPOTLIGHTS 26 CIE Tours International 28 Collette 30 Globus family of brands 32 Goway 34 Holland America Line 36 Ritz Tours 38 The Travel Corporation USA 40

Travel Impressions

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ENGAGEMENTINITIATIVES

USTOA Around the Globe

USTOA traveled throughout the world in 2015 spreading good will with Tourism Cares in Leesburg, VA, and promoting and supporting the travel industry through Travel Together, as well as hosting the USTOA Annual Conference & Marketplace in Boca Raton, FL, an Out of Country Meeting in Abu Dhabi and Dubai, and a board meeting in Sonoma, CA.

This page clockwise from top: USTOA team volunteers for Tourism Cares in Leesburg, VA; USTOA Chairman, Jerre Fuqua, CTC, Vice Chairman, Paula Twidale and President & CEO, Terry Dale; USTOA Active Members at a board meeting in Sonoma, CA; US Congresswoman, Kathleen Rice (D-NY) at USTOA Congressional Caucus; Members meet during the USTOA Annual Conference & Marketplace in Boca Raton, FL; USTOA Chairman, Jerre Fuqua, CTC welcomes Members to the USTOA Conference.

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ENGAGEMENTINITIATIVES

USTOA TRAVEL AGENT TOOLS Paula Twidale, USTOA chairman and executive vice president of Collette, discusses all that USTOA offers its agent partners. © photo courtesy of Justin Weiler

© photo courtesy of Brandon Widener

The first two photos from the top of this page are of the Travel Together campaign with Kelley Ferro when she visited Manitoba and Peru. The other two photos are from the USTOA Out of Country Meeting in Abu Dhabi and Dubai in March 2015: lunch at the Sheikh Mohammed Centre for Cultural Understanding; camel trekking with a falconry and saluki show at Qasr Al Sarab Desert Resort by Anantara.

How does USTOA help agents better understand tour operators? USTOA applies the same spirit of innovation, dialogue and education to travel agents as it does to its members. Recently launched tools provide insights, training, content and more to help our travel agent partners sell tours and vacation packages more effectively. The USTOA Travel Agent Specialist program has a number of benefits to help travel agents understand what we offer so they can better meet their clients’ needs. And, once completed, the travel agent is included on USTOA. com on the page, “Find a USTOA Travel Agent Specialist.” What are some of USTOA’s other resources for travel agents? USTOA.com’s enhanced itinerary search has the ability to find specific member tour attributes in any destination around the world…in effect, a one-stop source that directly links to members’ sites for details. We’ve also launched a dedicated enewsletter that provides helpful news and updates, and agents have an extraordinary library of video and blog content from destinations around the world to share with clients. But, perhaps most importantly, the USTOA $1 Million Travelers Assistance Program provides travel agents with peace of mind knowing their clients’ vacation investments are protected.

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ADVOCACYINITIATIVES

TERRY DALE USTOA PRESIDENT

TERRY DALE USTOA PRESIDENT & CEO

USTOA: Online And On The Hill 345 Seventh Ave, Suite 1801 New York, NY 10001 P: 212.599.6599 [email protected] www.ustoa.com www.facebook.com/ USTourOperatorsAssoc Twitter: @ustoa ustoa.com/blog #traveltogether

REACHING A DIGITAL WORLD USTOA launched a robust search tool on USTOA.com that enables users, like travel agents, to research multi-day itineraries and tour packages from its Active Member brands. The new search function is a simple solution to finding a variety of tours to a chosen destination. The Travel Together campaign continued to reach millions of consumers in 2015, growing awareness of the breadth and depth of the experiences offered by member tour operators through its curated collection of videos, blogs and social media. Coming soon: USTOA will launch a dedicated consumer tour operator review site. “Online reviews – especially from impartial forums – are a vital link in the decision-making chain for many consumers and tour operators are underrepresented in these forums,” said USTOA President and CEO, Terry Dale. “From increased visibility in online search to the benefit of direct, unsolicited and shareable testimonials, our members see the value in a neutral thirdparty review forum. That’s why we’ve taken the necessary steps in developing a tour-specific review platform for our Active Members.” The new tour review site will launch in early 2016, live on USTOA.com, and feature star ratings, general comments and the opportunity for Active Members to respond to their brand reviews.

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When it comes to effective advocacy for the industry and growing awareness among travel agents and consumers, USTOA continues to move the needle, according to USTOA President and CEO, Terry Dale. “It’s crucial that USTOA have a voice in the areas that directly impact our members’ businesses,” added Dale. “It’s why the association continues to introduce new digital platforms and focus major marketing efforts online, and bring a contingency of members to D.C. every spring to educate congress on the issues critical to the travel industry.”

A VOICE ON CAPITOL HILL USTOA led members to Washington, D.C., for its annual Congressional Caucus for strategic meetings with members of Congress, including Senator John Boozman (RAR), who shares a similar position regarding opening Cuba for general travel. Cuba continues to be a top priority for USTOA during the meetings with members of Congress. USTOA fully supports the Freedom to Travel to Cuba Act (H.R. 664) and the Freedom to Export to Cuba Act (S.491). National Parks was another hot topic on USTOA’s agenda with the association in support of all legislation that helps restore and reinvest in these sacred lands. With 100th anniversary celebrations taking place in 2016, it was a crucial time to be a part of the conversation. Also addressed were key issues and updates from the Department of Transportation (DOT), and briefings and discussions on the “Open Skies” policy and the JOLT (Jobs Originated through Launching Travel) Act, which would implement a system of reforms to streamline and enhance current travel regulations into the U.S. from foreign countries.

ABOUTUSTOA

LOGO GUIDELINES

USTOA Membership

Our two member categories and their meanings for agents

ACTIVE MEMBERSHIP USTOA Active Members carry the Active Member logo on their printed materials and/or websites, indicating their participation in the $1 Million Travelers Assistance Program. Look for the USTOA Active Member logo to ensure that your clients’ vacation dollars are protected.

Associate Members are permitted to use the Associate Member logo on certain materials provided they strictly observe the logo guidelines. In order to clarify possible confusion about membership type, any use of the Associate Member logo in commercial materials must also include the following information in the general conditions section “(COMPANY NAME) is an Associate Member of the United States Tour Operators Association. However, (COMPANY NAME) is NOT a participant in the USTOA $1 Million Travelers Assistance Program and is not held by USTOA to certain other standards required of Active Members.” Associate Members do not participate in Active Member programs such as the USTOA $1 Million Travelers Assistance Program.

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USTOA Active Members are distinguished tour operators who conduct tours both domestically and globally. It is important that consumers have confidence in the quality and financial stability of tour operators with whom they book their vacations. USTOA provides that peace of mind through its rigid membership requirements for its Active Members. To become a USTOA Active Member, a tour operator is required to have a total of 18 references from a variety of industry sources and financial institutions, including two current USTOA Active Members. The company must also be in business in the United States for at least three years under the same ownership or management and must carry a minimum of $1 million professional liability insurance. Another important membership requirement is adherence to USTOA’s strict code of ethics, which is framed by a pledge to encourage and maintain the highest standards of professionalism, integrity and service. In addition to these requirements, all USTOA Active Members must participate in USTOA $1 Million Travelers Assistance Program, which requires USTOA Active Members to post $1 million in security in the form of a bond, letter of credit or U.S. Treasury bill. The security is solely for use in reimbursing consumers for tour payments or deposits lost in the event of a USTOA Active Member's bankruptcy, insolvency or cessation of business. USTOA Active Members carry the $1 Million Travelers Assistance Program logo on their printed materials and/or websites.

ASSOCIATE MEMBERSHIP USTOA welcomes travel suppliers as Associate Members to promote their services or destinations to the USTOA Active Members. This invitation is extended to responsible industry and governmental entities and organizations whose interests and purposes are compatible with those of USTOA, which is to encourage and support professional and financial integrity in tourism and in the future of the travel industry. USTOA Associate Members do not participate in the $1 Million Travelers Assistance Program and are not required to post any security. Current Associate Member categories are: • Advertising - Public Relations • Airlines/Airport Authority • Attractions/Museums/Restaurants • Car Rental • Cruise Line/Cruise Operator • Financial Services • Ground Operator - Services • Hotels and Resorts • Insurance - Medical Assistance

• Legal Services • Marketing - Travel Related Services • Media • Technology - Specialty Service Providers • Tourist Board • Trade Association • Trade Show • Visa and Passport Services

ABOUTUSTOA

Index of USTOA Active Members & Brands Book tour operators with confidence The USTOA Active Members and their brands listed here and on the following pages have passed some of the most rigorous and thorough membership requirements of any travel association in the world. Active Members are U.S.-based tour operators whose primary purpose is to plan, arrange and market tour packages to a variety of domestic and/or worldwide destinations. USTOA Active Members operate 160-plus brand name tours. When a travel advisor partners with a USTOA Active Member, they can recommend tours and services with confidence and assure the client that the travel experience — and the travel investment — is secure. To search for Active Members or their brands by destination, please visit www.ustoa.com.

Our Mission

“USTOA sets the standards for integrity in tourism and furthers the interest of its members through government advocacy, education, benefits and networking.” USTOA was started to foster trust in tour operators. Its motto, “Integrity in Tourism,” requires members to adhere to the highest standards in the industry. Among these is the principle of ethical conduct, which requires members to conduct business according to a set of professional standards. Additionally, members must represent all facts, conditions and requirements relating to tours and vacation packages truthfully and accurately. Truth in Advertising requires that members advertise and quote prices which are totally deliverable; accurately identify facilities, accommodations and services; and communicate any substitutions promptly to the travel agent and/or their client. Members must also demonstrate ethical and financial responsibility in their business conduct, and instill confidence in their financial stability, reliability and integrity.

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Among USTOA’s goals: •E  ducate the travel industry, government agencies and the public about tours, vacation packages and tour operators •P  rotect consumers and travel agents from financial loss in the event of an Active Member’s bankruptcy, insolvency or cessation of business •F  oster a high level of professionalism within the tour operator industry •F  acilitate and develop travel on a worldwide basis Book Members with Confidence: To identify a USTOA Active Member company, look for the USTOA Active Member logo on the company’s tour literature and in their ads. For literature to distribute to your clients, visit USTOA’s website: www.ustoa.com.

A-G 12 Abercrombie & Kent USA, LLC 12 Aberdeen Tours 12 Adventures by Disney 12 AHI Travel 13 Alexander+Roberts 13 All About Tours 13 American Council for International Studies (ACIS) • Encore Tours 13 Austin Adventures 14 Australian Pacific Touring 14 Avanti Destinations 14 Celtic Tours World Vacations 14 China Travel Service (USA), Inc. 15 CIE Tours International 15 Classic Vacations 15 Collette 15 Cox & Kings 16 Delta Vacations 16 DH Enterprise & Associates, Inc. 16 Down Under Answers • Africa Answers • Air New Zealand Vacations 16 EF Educational Tours • EF College Break • EF Explore America • Go Ahead Tours 17 Explorica 17 Gate 1 Travel • Discovery Tours by Gate 1 17 Globus family of brands

ABOUTUSTOA



• Avalon Waterways



• Cosmos



• Globus



• Monograms

17 18 18

GOGO Vacations Goway Travel • AFRICAExperts • Asia by Goway • Destinations Downunder • GowayAir • Great Safaris • GROUPSOnly • IslandsEscapes • Latin America Experts • UK & Europe Grand Circle Corp. • Grand Circle Cruise Line • Grand Circle Travel • Overseas Adventure Travel

H-M 18 18 19 19

Holiday Vacations



• Asian Vistas



• Belder-Gray



• Elite Travel Collection



• EuropeToo



• Isram



• Latour



• PrideWorld



• A Woman’s View

Holland America Line Homeric Tours The ISRAMWORLD Portfolio of Brands

19 Lindblad Expeditions 19 Majestic Vacations • United Vacations Asia 20 The Mark Travel Corporation • Blue Sky Tours • Funjet Vacations • MGM Resorts Vacations • Southwest Vacations • Spirit Vacations • United Vacations 20 Mayflower Tours

P-S 20 20

Pacific Delight Tours Perillo Tours • ItalyVacations.com • Perillo’s Learning Journeys

21 Pleasant Holidays, LLC • Air By Pleasant • Journese • Pleasant Activities 21 Princess Cruises & Tours 21 Rail Europe, Inc. 21 Ritz Tours • Affordable Asia • Affordable USA • Peony Tours 22 SITA World Tours 22 smarTours 22 Stella Travel Services USA • Insider Journeys • Islands in the Sun • Qantas Vacations



• Travel2



• Travelscene 22 Swain Destinations

T-Z 23 Tauck • Tauck Bridges • Tauck Culturious • Tauck Events • Tauck River Cruising • Tauck Small Ship Cruising • Tauck World Discovery 23 Travel Bound 23 The Travel Corporation USA • AAT Kings • African Travel • Brendan Vacations • Contiki • Destination America • Grand European Travel • Insight Vacations • Lion World Travel • Trafalgar • Uniworld Boutique River Cruise Collection 23 Travel Impressions LTD. 24 TUI Travel • Brian Moore International Tours • Brightspark Travel USA • Europe Express • Footloose Sailing Charters • go-today.com



• GradCity.com



• International Expeditions



• Jumpstreet Tours



• Le Boat



• The Moorings



• Quark Expeditions



• StudentCity.com



• Sunsail



• TCS Expeditions



• TRAVCOA



• World Class Vacations



• YMT Vacations



• Zegrahm Expeditions

24 VBT Bicycling and Walking Vacations • Country Walkers • CW Safaris 24 Viking Cruises 24 Wendy Wu Tours 25 WorldStrides • WorldStrides Capstone programs • WorldStrides DiscoverNow! programs • WorldStrides Heritage Performance programs • WorldStrides International Discovery programs

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ACTIVE MEMBERCORPORATE PROFILES

ABERCROMBIE & KENT USA, LLC

ABERDEEN TOURS

1411 Opus Place Executive Towers West II, Suite 300 Downers Grove, IL 60515 Tel: 630.725.3400 Reservations: 800.323.7308

Puente Hills Business Center 17800 Castleton Street, Suite #308 City of Industry, CA 91748 Tel: 626.280.8206 Reservations: 800.282.8321 [email protected]

DESTINATIONS More than 100 countries on all seven continents, including Argentina, Australia, Botswana, Cambodia, Chile, China, Ecuador, Egypt, England, France, Hong Kong, India, Italy, Jordan, Kenya, Morocco, Myanmar, Peru, Russia, South Africa, Sri Lanka, Tanzania, Thailand, Uganda, United States, Vietnam, Zambia

Established/Joined: 1992/2002

DESTINATIONS China, Hong Kong, Taiwan, Macau, Thailand, Vietnam, Cambodia, Singapore, Malaysia, Indonesia, Laos, Myanmar, Japan, Korea, India, Israel, Jordan, South America PROGRAMS & SERVICES • Scheduled brochure departures • Customized group & FIT • Join-in Seat-in-Coach programs

-AB

ER

PROGRAMS & SERVICES • Luxury Small Group Journeys • Private Jet Journeys

Abercrombie & Kent pioneered luxury adventure travel with our first African safaris in 1962, and today our award-winning travel services extend around the globe to more than 100 countries on all seven continents. Custom itineraries and small-group journeys offer one-of-a-kind inspiring experiences, while A&K’s 52 on-site offices ensure invitation-only access to the people and places that make every travel destination unique.

Cindy Fang | General Manager

ADVENTURES BY DISNEY 500 S. Buena Vista Street Burbank, CA 91521 Tel: 800.543.0865 www.adventuresbydisney.com www.facebook.com/AdventuresbyDisney Ken Potrock | Senior Vice President, Adventures by Disney Craig Hodges | Director, Operations Heather Killingbeck | Director, Program Development and Operations Established/Joined: 2005/2008 DESTINATIONS Australia, Cambodia/Vietnam/Laos, China, Egypt, South Africa Safari, Austria/Germany/Czech Republic, England/France, France (Paris, Versailles & Normandy), Germany, Greece, Ireland, Italy (Florence, Venice, Rome and Amalfi Coast & Tuscany), Italy/Switzerland, Norway, Scotland, Spain, Costa Rica, Ecuador/Amazon/Galapagos Islands, Peru/Machu Picchu, Alaska, Arizona/Utah, Montana/ Canada, Southern California (Hol-

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lywood & Disneyland ®, Yellowstone/ Wyoming, Nashville, New York City, San Francisco & Napa, Germany/ Austria/Slovakia/Hungary (Danube River Cruise) PROGRAMS & SERVICES Adventures by Disney was created especially for families, with breathtaking guided group vacations spanning six continents from Alaska to Australia, and from Costa Rica to the Czech Republic. With Adventures by Disney, you’ll meet enthralling local experts, enjoy backstage access, VIP treatment and other exclusive experiences difficult to arrange on your own. Discover incredible adventures that are fun for everyone in the family, with special thrills just for the kids. You and your fellow travelers are hosted by Disney-trained Adventure Guides, and best of all, Adventures by Disney will handle the details, so you can spend your vacation having the time of your life.

Concentrating on its three pillars of service to succeed, Aberdeen Tours enables you to discover the world’s travel destinations by offering “extraordinary products with exceptional value.” In addition to escorted tours to most Asian destinations with fixed departures, we’re pleased to now offer a large range of Join-In SIC (Seat-In-Coach) programs. Our special interest, off-the-beaten track custom journeys for groups and individuals include adventure tours, arts & culture, culinary experiences and train travel on the world’s highest railway and more. We have expanded Air & Hotel packages to include all-inclusive beach getaways, and fly and drive vacations. Designed for travel connoisseurs, our itineraries and packages are thoughtfully planned and executed.

-

Established/Joined: 1962/1980

www.AberdeenTours.com www.facebook.com/AberdeenTours Twitter: #AberdeenTours

EN

Phil Otterson | President Amy Weyman | Executive VP, Marketing

• Connections® by Abercrombie & Kent • Luxury Expedition Cruises • European River Cruise Journeys • European Canal Barge Cruises • Luxury Tailor Made Travel • Family Travel • Luxury Train Travel • Solo Travel • Philanthropic Travel

DE

www.abercrombiekent.com [email protected] www.facebook.com/Abercrombiekent twitter: @AKTravel_USA, @AKPhilanthropy

• Air + Hotel Packages • Special Interest & Incentive groups • Seasonal special promotions

BERDEEN TOURS

AHI TRAVEL International Tower, Suite 600 8550 W. Bryn Mawr Ave. Chicago, IL 60631 Tel: 847.384.4500 Reservations: 800.323.7373 [email protected] www.ahitravel.com www.facebook.com/ahitravel twitter: @ahitravel Established/Joined: 1962/1999

DESTINATIONS Europe, Asia, South America, Africa, North America PROGRAMS & SERVICES AHI Travel is the premier operator of deluxe tours designed to bring the world to the educated traveler along with the very best in service and value. A leader in affinity travel, AHI was founded by the Small family in 1962 and is still owned

and managed by them today. We are a creative travel company recognized for our design and operation of deluxe travel programs that feature lectures designed to educate and engage travelers in local culture and history. For over 50 years AHI Travel has been dedicated to providing unique travel experiences that enhance lifelong learning.

ACTIVE MEMBERCORPORATE PROFILES

ALEXANDER+ROBERTS

ALL ABOUT TOURS

53 Summer Street Keene, NH 03431 Tel: 603.357.5033 Reservations: 800.221.2216 [email protected]

12168 SW Garden Place Tigard, OR 97223-2331 Tel: 503.598.0100 Reservations: 800.274.8687 [email protected]

www.AlexanderRoberts.com www.facebook.com/AlexAndRoberts twitter: @AlexAndRoberts

www.allabouthawaii.com www.facebook.com/pages/ All-About-Hawaii/57556472381 twitter: @allabouthawaii

Robert Drumm | President Chip Cooper | Vice President, Sales Beth Karlicek | Senior VP, Operations & Planning Scott Avera | VP, Product Development Established/Joined: 1947/1975 DESTINATIONS Asia, Europe, Africa, Latin America, Antarctica, Middle East, North America PROGRAMS & SERVICES With new journeys and new destinations for its 69th year, Alexander+Roberts, a founding

member of USTOA, remains at the forefront of international travel. Continuing to innovate with its fine personal service and original itineraries, the company offers Small Group Journeys with never more than 16 guests as well as Private and Custom travel. Paying careful attention to the desires of its culturally inquisitive travelers, the company’s expert native-born guides bring guests deeper inside the life and culture of the places they visit. The company’s flexibility, evocative hotels, comprehensive sightseeing, and intimate cultural engagement are among the unique elements lauded by its many repeat guests.

AMERICAN COUNCIL FOR INTERNATIONAL STUDIES

DESTINATIONS Hawaii, Australia, Cook Islands, Fiji, New Zealand, Tahiti, Los Angeles/ Anaheim, San Diego PROGRAMS & SERVICES All About Tours specializes in independent and group travel to Hawaii and the South Pacific. Our strong product line and airline partners allow us the opportunity

to provide superior customer service with competitive pricing and a focus on flexibility. Our state-of-the art website is designed for the travel agent. Our electronic travel documents and advertising can be branded with a travel agency logo. Travel insurance features 100 percent commission protection for the travel agent.

AUSTIN ADVENTURES

www.austinadventures.com www.facebook.com/austinlehmanadventures twitter: @AustnAdventures

www.acis.com www.facebook.com/acistours twitter: @acistours Peter Jones | President

Dan Austin | Founder & President

Established/Joined: 1978/2000

ACIS PROGRAMS & SERVICES Since 1978, ACIS has represented the gold standard for quality in every dimension of educational travel — from learning, service, and support to transportation, accommodations and financial stability.

Established/Joined: 1980/1994

4336 Christensen Rd Billings, MT 59108 Tel: 800.575.1540 [email protected]

343 Congress Street, Suite 3100 Boston, MA 02210 Tel: 617.236.2051 Reservations: 800.888.ACIS [email protected]

DESTINATIONS Europe, Asia, Central America & Mexico, South America, North America & the Caribbean, Australia & New Zealand, Africa

Brent Mayes | President Buddy C. Mayes | CEO Richard Mayes | Vice President

Established/Joined: 2000/2014

> Encore Tours Tel: 877.460.3801 Fax: 617.450.5614 www.encoretours.com www.facebook.com/encoretours twitter: @encoretours PROGRAMS & SERVICES Encore Tours custom creates performance tours that reflect each ensemble’s unique repertoire, experience and interests.

DESTINATIONS United States, Canada, Europe, Central America, South America, Africa, Asia, and Antarctica PROGRAMS & SERVICES Austin Adventures is a family-run business that specializes in creating incredible experiences for travelers of all ages. With insider access, expert guides, a passion for the outdoors and above-and-beyond

customer service, it’s no wonder their travelers keep going back. Whether one of their masterfully planned scheduled itineraries or a customized dream-trip, Austin’s adventures are unforgettable. In addition to boasting outstanding adventures, Austin is known for offering tremendous value.

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ACTIVE MEMBERCORPORATE PROFILES

AUSTRALIAN PACIFIC TOURING

AVANTI DESTINATIONS

8605 Santa Monica Boulevard, #27607 Los Angeles, CA 90069 Tel: 604.683.0150 Reservations: 800.290.8687 [email protected]

111 SW Columbia Street, Suite 1200 Portland, OR 97201 Reservations and groups: 800.422.5053 Email quote: [email protected] www.avantidestinations.com Harry Dalgaard | President

www.aptouring.com www.facebook.com/aptouringna

Established/Joined: 1981/1994

Nicole De Wilde | VP Sales & Marketing, North America, UK & Europe Established/Joined: 1927/1991

DESTINATIONS Australia and New Zealand, South America, North America, Europe, Asia & Africa

fers Escorted Vacations (First Class and Value) and a wide range of adventures in the Kimberley region of Australia.

PROGRAMS & SERVICES Born and bred Downunder, APT has over 85 years of experience as the leading tour operator in Australia and New Zealand showing visitors both the iconic sights and hidden treasures of our homeland. APT of-

In addition, APT has extended its range of touring programs to include many worldwide destinations and offers an extensive range of escorted tours, and private plane and train vacations to many exotic locations.

Avanti Destinations makes it easy for you to travel with family and friends. We’ve been inspiring independent travelers with innovative and authentic vacations for 35 years. We provide seamless, multi-destination vacations that will have you returning thrilled and ready for the next. With us, you go where you want, when you want with the flexibility to savor special moments along the way. Your vacation is uniquely yours. Our record of success at Avanti Destinations reflects the way we have fine-tuned the art of independent travel. We create vacations of a lifetime for people who want to experience travel upclose and personal and at their own pace. DESTINATIONS Europe, Central America & South America, Asia

PROGRAMS & SERVICES Avanti Destinations specializes in independent travel to Europe, Latin America and Asia, providing hard-to find options, including handpicked accommodations, air, car, transfers, rail, cultural and epicurean vaca­ tions, private guides & drivers, pre- & post-cruise, and small groups. WHAT’S NEW 2016 Asia - China, Japan, Thailand, Cambodia and Vietnam currently. Croatia in Europe. Expanded small group fixed departures throughout Europe and Argentina. Avanti is also adding shorter or hard-to-find river cruising options throughout Europe. In Central America, we’ve added Honduras, Roatan and Copan, and El Salvador.

CELTIC TOURS WORLD VACATIONS

CHINA TRAVEL SERVICE (U.S.A), INC.

1860 Western Avenue Albany, NY 12203 Tel: 800.833.4373 [email protected]

150 Post Street, Suite #678 San Francisco, CA 94108 Tel: 415.352.0388 Reservations: 800.899.8618 [email protected]

www.celtictours.com www.facebook.com/#!/pages/Celtic-ToursWorld- Vacations/122393133134?sk=wall twitter: @CelticTours

www.chinatravelservice.com www.facebook.com/pages/China-TravelService-USA/138556092965581

Noel Murphy | President Kathy Writer | Senior Vice President of Operations Kathy Gordon | Group Sales Vice President

Jimmy Xie | Managing Director Established/Joined: 1928/1997

Established/Joined: 1972/1996

DESTINATIONS Ireland, the United Kingdom, Italy, France, Spain, Germany, Portugal and mainland Europe along with Australia and New Zealand PROGRAMS & SERVICES Celtic Tours is a trusted supplier of fully escorted motorcoach tours,

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FITs, fly drive packages, independent packages and chauffeur drives. Ireland, Italy, Britain, France, Spain, Germany, Greece, Portugal and Australia are just a few of the fabulous destinations we offer. Let Celtic Tours help you plan your client’s unforgettable vacation today!

DESTINATIONS China, Hong Kong, Macau, India, Thailand, Vietnam, Laos, Cambodia PROGRAMS & SERVICES • Scheduled brochure departures • Custom-Tailored Journeys - FIT & Groups • Seasonal promotions • Educational student groups • Special interest groups

• Meeting and incentive groups (MICE) • China Visa assistance CTS Tours – One of the world’s industry leaders specializing in travel to and from China and founded in 1928. Our company enjoys a global presence consisting of hundreds of offices located in 16 countries. Our parent company China Travel Service (Holdings) Hong Kong Ltd. is one of the largest companies of its kind in the world and enjoys an unrivaled track record for excellence. China Travel Service (U.S.A.), Inc. is an affiliate of China Travel Service (Holdings) Hong Kong Ltd., a full-service tour operator for the American market since 1982. With its tremendous expertise on the destinations and high quality of its trips, CTS Tours enables you to discover the spirit of China and beyond, to experience moments that create memories to last forever.

ACTIVE MEMBERCORPORATE PROFILES

CIE TOURS INTERNATIONAL 10 Park Place, Suite 510, PO Box 1965 Morristown, NJ 07962-1965 Tel: 973.292.3899 | Fax: 973.292.0463 Reservations: 800.243.8687 [email protected] www.cietours.com www.facebook.com/cietours Twitter: @cietours Brian W. Stack | President & CEO Dennis Savage | Senior Vice President Willie Montano | Vice President, Marketing Carol Doherty | Vice President, Sales Established/Joined: 1932/1994

DESTINATIONS Ireland, Scotland, England and Wales PROGRAMS & SERVICES • Specialists in Ireland, Scotland, England and Wales with largest selection of itineraries from 5 to 24 days in length

• Operates fully escorted motorcoach tours in 3-star, 4-star and deluxe hotels • All coach tours include daily sightseeing with admission costs, transportation, hotels, most meals including special dinner/shows or castle banquets • Selected coach tours of Italy, Central and Eastern Europe • Self-drive programs in Ireland with B&Bs and wide range of hotels • Chauffeur-drive programs tailormade to clients’ requirements • Dedicated group department for arrangements on scheduled tours or customized itinerarires All CIE Tours’ programs are protected by the company’s $550+ Advantage, a no-fee benefit guaranteeing that travelers are never charged for special features considered optional extras with other tour companies. Clients are free to enjoy a vacation without sales pitches or additional costs, which could cost couples over $550 per week.

CLASSIC VACATIONS 5893 Rue Ferrari San Jose, CA 95138 Tel: 408.287.4550 Reservations: 800.221.3949 [email protected] www.classicvacations.com www.facebook.com/pages/ClassicVacations/42867065854 twitter: @classicvacation David Hu | President Established/Joined: 1977/1998

DESTINATIONS Hawaii, Caribbean, Europe, Mexico, Costa Rica, Tahiti, Fiji, Australia & New Zealand, Canada, Indian Ocean & United Arab Emirates PROGRAMS & SERVICES Classic Vacations is an FIT wholesaler serving travel advisors in the luxury market. For over 30 years, Classic has served groups, family, honeymoon, romance, golf, spa,

See Corporate Spotlight Spread on Pages 26-27

COLLETTE

COX & KINGS

162 Middle Street Pawtucket, RI 02860

8060 Melrose Avenue Los Angeles, CA 90046 Tel: 323.655.1758 Reservations: 800.999.1758 [email protected]

www.gocollette.com www.facebook.com/gocollette twitter: @collettetravel www.YouTube.com/user/collettevacations12 Daniel Sullivan, Jr. | President and CEO Bob Colucci | Executive Vice President & Chief Financial Officer Paula Twidale | Executive Vice President Established/Joined: 1918/1989

DESTINATIONS 60+ countries/7 continents PROGRAMS & SERVICES True adventures go beyond incredible destinations or inclusive packages. Collette delivers a sense of possibility across all seven con-

adventure, cosmopolitan and luxury travel markets. We offer unmatched customer service, incredible exclusives and competitive pricing at thousands of upscale hotels and resorts around the world. With a full array of tools for travel advisors, superior customer service and incomparable experiences, Classic helps them deliver superior products and customer satisfaction so they can create and retain loyal customers for life. Classic provides travel advisors’ customers with experiences reserved for the most discerning travelers. We do so by personally negotiating preferential treatment, often giving travelers special privileges, such as the best rooms in the finest hotels, personal attention and priority check-in. Our global travel concierge services and relationships in all of our destinations allow us to provide unique vacation experiences — from being whisked away by a personal driver at the airport and getting access to some of the most sought after resorts and villas to landing hard-to-get appointments, theater tickets, golf tee times and reservations at lavish spas and the finest restaurants.

www.coxandkingsusa.com www.facebook.com/CoxAndKingsTheAmericas?ref=hl twitter: @coxandkingsusa tinents. Since 1918, we have been sharing our love of travel. Today our worldwide travel collection features comprehensive land tours, river cruises, rail journeys, small group tours, family trips, garden holidays and more. With Collette, wake each morning on tour with a new experience in front of you, and when your head hits the pillow, you will know it has been an amazing day. Best of all — we seamlessly handle the details. All you have to do is enjoy the adventure.

See Corporate Spotlight Spread on Pages 28-29

Scott Wiseman | President, Cox & Kings, The Americas Pamela Young | SVP of Product Development Rofia Larsson | VP of Marketing Established/Joined: 1989 in U.S., 1758 in U.K./2011

DESTINATIONS Africa & Indian Ocean, India & Subcontinent, Asia & Pacific, Latin America & Antarctica, Arabia & North Africa, Europe and North America PROGRAMS & SERVICES As the world’s longest-running travel company, Cox & Kings has been designing, organizing and leading exceptional journeys for more than two and a half centuries. When you travel with us, you reap the benefits of several lifetimes of relationships:

local experts, boutique hotels, exclusive restaurants and unique cultural interactions that you simply cannot get elsewhere. We offer insider access to the world’s most exotic places. Hands-on, experiential travel. Wildlife encounters — up close and personal. The perfect honeymoon. Group journeys with likeminded travelers. Small ship cruises in distant waters. Custom-designed, off-the-beaten path adventures. Start planning your next adventure today. The world is waiting.

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ACTIVE MEMBERCORPORATE PROFILES

DELTA VACATIONS

DH ENTERPRISE & ASSOCIATES, INC.

700 South Central Avenue Atlanta, GA 30354 Tel: 404.559.2270 Reservations: 800.800.1504 [email protected]

486 Sunrise Highway, Suite 200 Rockville Centre, NY 11570 Tel: 516.881.3300 Fax: 516.881.0101 [email protected]

www.deltavacations.com www.facebook.com/deltavacations twitter: @DeltaVacations

www.DHTravelServices.com Nico Zenner l CEO Greg Dejak l CFO

John Caldwell | President Tina Iglio | Senior Vice President

Established/Joined: 1981/2015

Established/Joined: 2000/2013

DESTINATIONS Mexico, the Caribbean, Central and South America, Europe, the Middle East, Africa, Asia, Australia, the United States and Canada PROGRAMS & SERVICES As the official vacations provider for Delta Air Lines, Delta Vacations offers convenient one-stop shopping for world-class, tailored vacations that bundle air and hotel stays at more than 4,000 hotel and

resorts worldwide with rental cars, tours, excursions and activities. Delta Vacations offers its customers family getaways, group tours, destination weddings, honeymoons and other specialty vacations, as well as flexible deposit and payment options, a best price guarantee, bonus miles through the SkyMiles® program, qualifying Medallion® benefits and industry-leading customer service and support.

DOWN UNDER ANSWERS

DESTINATIONS Worldwide Destinations PROGRAMS & SERVICES Complete Travel Management for FIT, Groups, Escorted Operators, Cruise Lines and Airlines. Technology Solutions, Product Development (Air & Land), Promotions, Travel Distribution, Customer Contact Center, Operations, Financial Management, and Brand Management. DH Enterprise & Associates is the holding company of GCS, Sceptre and Great Value Vacations. The company is based in Rockville Centre, NY and also manages product development, sales, operations and financial services for several non-owned brands.

EF EDUCATIONAL TOURS One Education Street Cambridge, MA 02141 Tel: 617.619.1000

400 108th Ave NE, Suite 200 Bellevue, WA, 98004 Kirk Demeter | President and CEO

Established/Joined: 1962/1999

Established/Joined: 1992/2014

> Down Under Answers Reservations: 800.788.6685 [email protected] www.duatravel.com www.facebook.com/downunderanswers twitter: @DownUnderAnswer DESTINATIONS Australia, New Zealand, Tahiti, Fiji, Cook Islands, Papua New Guinea, Samoa, Vanuatu > Africa Answers Reservations: 866.427.2540 [email protected] www.africaanswers.com www.facebook.com/AfricaAnswers twitter: @AfricaAnswers DESTINATIONS South Africa, Namibia, Botswana, Zambia, Zimbabwe, Kenya, Tanzania, Seychelles, Mauritius, Rwanda, Uganda, Egypt, UAE, Oman, Maldives

16 « USTOA 2016

> Air New Zealand Vacations Reservations: 855.550.8802 [email protected] www.airnzvacations.com DESTINATIONS New Zealand, Australia, Cook Islands, Fiji, Tahiti, Samoa, American Samoa, Vanuatu, Tonga, Niue, New Caledonia PROGRAMS & SERVICES Our staff have been handcrafting journeys to perfectly match your clients’ dreams and budget for more than 22 years. We offer a full spectrum of traveling options ranging from standard to luxury, with an emphasis on those that incorporate an experiential element. We are the experts for Australia, New Zealand, the South Pacific and Africa.

DESTINATIONS Africa, Antarctica, Asia, Australia, New Zealand & South Pacific, Canada, Europe, Latin America, Middle East & North Africa, United States PROGRAMS & SERVICES For almost 50 years EF has been taking travelers to all corners of the globe. We offer escorted tours for students, individuals and groups. With more than 200 itineraries, we’ll help you discover the world’s most beautiful and intriguing places. We offer a wide variety of flexible options and pricing within our tours so you can design your ideal traveling experience. > EF Educational Tours www.eftours.com www.facebook.com/educational.tours twitter: @eftours Affordable tours around the world for teachers and their students.

> Go Ahead Tours www.goaheadtours.com www.facebook.com/goaheadtours twitter: @goaheadtours Escorted tours for individuals and groups. > EF Explore America ww.efexploreamerica.com www.facebook.com/efexploreamerica twitter: @efexplore Educational tours across America for teachers & students. > EF College Break www.efcollgebreak.com www.facebook.com/collegetravel twitter @efcollegebreak International travel for 18-26 year olds.

ACTIVE MEMBERCORPORATE PROFILES

GATE 1 TRAVEL

EXPLORICA 145 Tremont Street, 6th floor Boston, MA 02111 Tel: 617.210.6100 Reservations: 888.310.7120 [email protected] www.explorica.com www.explorica.ca www.facebook.com/Explorica www.facebook.com/exploricacanada Twitter: @explorica or @exploricacanada Olle A. Olsson | Executive Chairman Matt P. Wertz | CEO Established/Joined: 2000/2008 DESTINATIONS Europe, North America, Central/ South America, Africa, Asia, South Pacific and the Middle East PROGRAMS & SERVICES Explorica is a dedicated leader in educational travel, providing teacher-led tours full of authentic, interactive learning experiences.

Since 2000, we’ve helped more than 1 million teachers and their students experience new cultures, languages and people in over 75 countries. Explorica’s industry-leading customer service and exclusive online tools enable teachers to build personalized tours with the most options and the greatest flexibility in educational travel, all at the guaranteed best prices. Every Explorica tour includes roundtrip transportation, accommodations, on-tour transportation, meals and an expert, full-time tour director dedicated to your group—everything you need for an incredible educational adventure. And our experienced staff is by your side every step of the way, 24 hours a day, making sure your planning and travels are easy, hassle-free and fun. We invite you to experience the Explorica difference.

455 Maryland Drive Fort Washington, PA 19034 Tel: 215.572.7676 Reservations: 800.682.3333 [email protected] www.gate1travel.com www.facebook.com/gate1travel Twitter: @gate1travel Dani Pipano | President Established/Joined: 1981/1993 DESTINATIONS Africa, Asia, Australia, New Zealand & South Pacific, Europe, Latin America, North & South America, Mediterranean PROGRAMS & SERVICES For more than 33 years, Gate 1 Travel has offered travelers “More of the World for Less” by providing a quality and affordable selection of custom-designed tours, independent vacations and cruises to international destinations throughout Eu-

rope, Asia & the South Pacific, the Americas, Mediterranean and Africa. Tour packages feature roundtrip air fare on scheduled carriers, hotel accommodations, some meals, expert guided sightseeing and more. Our discounted travel packages, tour packages, small group tours and custom group departures reflect Gate 1 Travel’s quality-for-value philosophy, providing exemplary service to our customers, earning their loyalty.

> Discovery Tours by Gate 1 – Small Groups for Less Reservations: 877.900.9777 [email protected] www.discovery-tours.com www.facebook.com/DiscoveryToursbyGate1 PROGRAMS & SERVICES Active itineraries, Group size maximum 22 passengers, Unique Activities.

GLOBUS FAMILY OF BRANDS

GOGO VACATIONS

5301 S. Federal Circle Littleton, CO 80123 Tel: 303.703.7000 Reservations: 800.221.0090 [email protected] www.GlobusJourneys.com www.Cosmos.com www.Monograms.com www.AvalonWaterways.com Agents: www.GlobusFamilyPartner.com www.facebook.com/Globus www.facebook.com/Cosmos www.facebook.com/Monograms www.facebook.com/AvalonWaterways twitter: @GlobusFamily; @AvalonWaterways Scott Nisbet | President and CEO Established/Joined: 1928/1972

69 Spring Street, Ramsey, NJ 07446 Tel: 201.934.3500 | Fax: 201.934.3764 Reservations: 888.567.0600 24/7 Sales & Support: 877.901.GOGO (4646) Agents: www.gogowwv.com Consumers: www.gogoworldwidevacations.com www.facebook.com/GOGOVacations twitter: @gogowwv Instagram: gogovacations Randy Alleyne | President Brennan Quesnale | VP of Marketing & Product Established/Joined: 1951/1995

DESTINATIONS Europe, North America, South & Central America, Africa, Asia, Australia and New Zealand

PROGRAMS & SERVICES For more than 85 years, the Globus family of brands has been providing a variety of vacation options that address the needs of today’s traveler with unparalleled experiences full of discovery and insight. Whether it’s a fully escorted, independent package or river cruise vacation, with Globus, Cosmos, Monograms and Avalon Waterways, travelers receive an unmatched value, insider knowledge and world-class customer service with every journey. > GLOBUS First-class escorted tours. > COSMOS Value escorted tours. > MONOGRAMS Independent travel packages. > AVALON WATERWAYS River & small-ship cruises.

See Corporate Spotlight Spread on Pages 30-31

DESTINATIONS USA destinations featuring Florida, Disney & Aulani, Las Vegas & Hawaii. Also, Canada, Caribbean, Europe, Mexico, Tahiti, Costa Rica, Belize & Panama. For exotic destinations such as Australia, New Zealand, South Pacific, China, Dubai, Indian Ocean, Europe, South America & Africa, contact Worldwide Traveler at 866.565.7348.

PROGRAMS & SERVICES For over 60 years GOGO Vacations has been a leading US travel wholesaler. With more than 40 offices in 26 states nationwide, GOGO Vacations works exclusively with travel agents. GOGO Vacations also offers a suite of products and exclusive amenities in their global My Time product range, all available at no additional cost to the agent or the traveler. Most recently, GOGO Vacations announced the launch of “Travel Agents First,” a new way of doing business, putting Travel Agents at the forefront of what they do, always and exclusively and most notably demonstrating this with a new commission structure – paying its Travel Agent Customers more. > GROUPS Tel: 866.484.1272 > GOGO ESPAÑOL Tel: 855.577.5736

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ACTIVE MEMBERCORPORATE PROFILES

GOWAY TRAVEL 400 North Brand Boulevard Suite 920, Glendale, CA 91203 Tel: 800.387.8850 Reservations: 800.387.8850 [email protected] | www.goway.com www.facebook.com/gowaytravel twitter: @gowaytravel Bruce Hodge | President Established/Joined: 1970/2001 DESTINATIONS Arctic, Antartica, Australia, New Zealand & South Pacific Islands, Europe, Asia, Middle East & North Africa, East Africa, Southern Africa, Central and South America PROGRAMS & SERVICES Goway caters to long-haul globetrotters offering customized independent arrangements, escorted touring experiences, complex air fares, and special interest, customized luxury tours and ad hoc group tours. Expertise is maintained in exclusive specialty divisions:

GRAND CIRCLE CORP. > GowayAir Tel: 866.515.2874 (Web Fares) 866.866.5494 (Complex Air Desk) > AFRICAExperts Tel: 800.245.0920 > ASIA by Goway Tel: 888.469.2988 > Destinations Downunder Tel: 888.469.2944 > UK & Europe Tel: 877.489.2934 > Latin America Experts Tel: 888.469.2955 > GROUPSOnly Tel: 800.838.0618 > IslandsEscapes Tel: 800.667.6601 > Great Safaris Tel: 800.409.7755

See Corporate Spotlight Spread on Pages 32-33

347 Congress St. Boston, MA 02210 Tel: 617.350.7500 Reservations: 800.221.2610 GCCL/GCT 800.955.1925 OAT att: [email protected] www.gct.com www.oattravel.com www.facebook.com/grandcircletravel www.facebook.com/overseasadventuretravel twitter: @GCCruises; @overseasadvtravel Alan E. Lewis | Chairman Harriet R. Lewis | Vice Chair, Grand Circle Foundation Michael Dowd | President, GCCL Joe Cali | President, OAT Denise Sablone | President, Worldwide Business Operations Chris Zigmont | CFO Established/Joined: 1958/2012 DESTINATIONS Asia, Pacific Rim, Central America, South America, Canada, Europe, Middle East, Africa PROGRAMS & SERVICES A fast-moving, global enterprise committed to changing people’s lives, Grand Circle Corporation spe-

cializes in vacations of international discovery for Americans age 50 and older. The company has served more than two million travelers since 1958. Grand Circle is headquartered in Boston, Mass., and has more than 40 regional offices worldwide with more than 2,000 associates, nautical crew and staff, and guides. Its brands are Overseas Adventure Travel (est. 1978), Grand Circle Cruise Line (est. 1998) and Grand Circle Travel (est. 1958) that together offer more than 95 river cruises and small ship cruises, escorted land vacations and small group adventures by land and sea. Since 1992, its charitable Grand Circle Foundation (501C3) has donated or pledged more than $97 million to more than 300 humanitarian, cultural and educational organizations, including 100 schools in 60 communities. SUBSIDIARY BRANDS Grand Circle Cruise Line (est. 1998), Overseas Adventure Travel (est. 1978) and Grand Circle Travel (est. 1958)

HOLIDAY VACATIONS

HOLLAND AMERICA LINE

2727 Henry Avenue Eau Claire, WI 54701 Tel: 715.834.5555 Reservations: 800.826.2266 [email protected]

300 Elliott Avenue West Seattle, WA 98119 Tel: 206.281.3535 Reservations: 800.426.0327 5 a.m. to 7 p.m. Mon – Fri (PST) 7 a.m. to 3 p.m. Sat & Sun (PST) Polar Online – 24 hours

www.holidayvacations.net Becky Zimmerman | Executive Director Greg Barnes | Director of Worldwide Operations Jace Vogler | Director of Hotels, Cruise & Rail Courtney Nelson | Tour Reservations Manager Established/Joined: 1973/2013

DESTINATIONS North America, South America, Europe, Africa, Australia & New Zealand PROGRAMS & SERVICES Celebrating 42 years of tour excellence, our dedication to personalized guest service and valued professional relationships with quality hotels, res-

18 « USTOA 2016

www.hollandamerica.com taurants and attractions assure travelers of a carefree and memorable vacation. As “A Company You Can Count On,” our fully guided tours are agent commissionable and provide incomparable value by including airfare from more than 100 U.S. cities, the services of a Holiday Vacations Tour Director, expert international guides, quality accommodations, premier attractions and superb dining experiences. Guaranteed prices upon receipt of a low, fully refundable deposit as well as personal assistance from our knowledgeable and tenured staff provides the true Holiday Advantage.

Orlando Ashford | President USTOA Contact: Linda Springmann | VP Deployment Planning & Tour Marketing Established/Joined: 1873/1979 DESTINATIONS Alaska & the Yukon, Asia & Pacific, Australia & New Zealand, Bermuda, Canada & New England, Caribbean, Europe, Hawaii & Tahiti, Mexico, Panama Canal, South America & Antarctica, and World Voyage

PROGRAMS & SERVICES Holland America Line’s fleet of 14 ships offers nearly 500 cruises to 340 ports in more than 100 countries, territories or dependencies, on all seven continents. Holland America Line is host to the industry-leading Signature of Excellence initiative with features and amenities evident in every aspect of the Holland America Line cruise experience, offering guests more luxurious accommodations, more enticing destinations, enhanced dining experiences, more creative activities and even higher levels of service.

See Corporate Spotlight Spread on Pages 34-35

ACTIVE MEMBERCORPORATE PROFILES

HOMERIC TOURS

THE ISRAMWORLD PORTFOLIO OF BRANDS

55 East 59th Street, 17th Floor New York, NY 10022 Tel: 212.753.1100 Reservations: 800.223.5570 [email protected]

90 John Street, #602 New York, NY 10038 Tel: 212.661.1193 Reservations: 800.223.7460 [email protected] www.isramworld.com www.facebook.com/pages/ISRAM WORLD/157369372184

www.homerictours.com www.facebook.com/HomericTours twitter: @homerictours Nikos Tsakanikas | President Alexandra Tsakanikas | Vice President Established/Joined: 1969/1996

DESTINATIONS Europe, Africa, Middle East PROGRAMS & SERVICES Homeric Tours has been serving the discerning needs of U.S. travelers for over 46 years. Homeric offers some of the finest hosted and escorted tour pack­ ages to Greece, Italy, Cyprus, Turkey, Egypt, Jordan, Israel, Morocco, Switzerland and Central & Eastern Europe, utilizing select and quality properties and offering first-class services throughout. In 2015, Homeric ventured further into Africa with comprehensive, competitively priced Safari-

A. Ady Gelber | CEO & Chairman of the Board Richard Krieger | President focused packages to Kenya, Tanzania, Rwanda, Zambia, Zimbabwe, Botswana, Namibia and South Africa. In addition to the guaranteeddeparture tour packages offered, the company also specializes in customized FIT trips, including honeymoons, family vacations, anniversary celebrations, and independent and adventurous vacations. Homeric’s group department can handle groups of any size and also specializes in religious travel, specifically Christian Faith Tours, to places of religious importance throughout the world. Homeric’s Tour, Group and Air departments ensure un­matched efficiency and service.

Established/Joined: 1967/1991

PROGRAMS & SERVICES Escorted/Hosted tours, Deluxe Tours by Private Car, Private Car FIT Planning, Flexible City Packages, Super Value Packages, Hotels-only, River Cruises, Shore Excursions, Car Rentals and Customized Groups INDUSTRY AWARDS TravelAge West “Wave” Award 2009, 2010, 2011, 2012, 2014 and 2015 Best Tour Operator to the Middle East; Recommend magazine “Reader’s Choice Award” 2008, 2009, 2010, 2011, 2012, 2013 and 2014 — Best Tour Operator to the Middle East.

LINDBLAD EXPEDITIONS

MAJESTIC VACATIONS

96 Morton Street, New York, NY 10014 Tel: 212.261.9000 Reservations: 800.397.3348 [email protected]

1609 W. Valley Blvd. Suite 168 Alhambra CA, 91803 Tel: 626.570.9110 Reservations: 888.288.7528 [email protected]

www.expeditions.com www.facebook/com/LindbladExpeditions twitter: @LindbladExp

DESTINATIONS Alaska, Antarctica, Arctic Svalbard, Argentina, Baja California, British Isles, Canada, Cambodia, Chile, Columbia and Snake Rivers, Costa Rica, Dalmatian Coast, Denmark, Europe, Falkland Islands, France, Galapagos Islands, Greece, Greenland, Iceland, Ireland, Mexico, Norway, Panama, Patagonia, Papua New Guinea, Peru, Portugal, Russia, Scotland, South Georgia, South Pacific, Spain, Sweden, Vietnam PROGRAMS & SERVICES Lindblad Expeditions works with

> Isram: Israel, Egypt, Jordan, Turkey > Latour: Central & South America, Cuba, Mexico > Asian Vistas: Asia & Beyond > EuropeToo: Europe & Beyond > PrideWorld: Authentic, luxury travel experience for the LGBT community > Elite Travel Collection: Designed to provide upscale travelers the finest in accommodations and bespoke experiences > A Woman’s View: Worldwide travel experiences designed exclusively for women > Belder-Gray: Philanthropic tours and voluntourism journeys worldwide

www.majestic-vacations.com Gloria Men | President Robert Knox | Vice President Sales and Marketing Keng Hsueh | Vice President Business Development

Sven-Olof Lindblad | President & Founder Ian Rogers | Chief Operating Officer Trey Byus | Chief Expedition Officer Richard Fontaine | Chief Marketing Officer Established/Joined: 1979/1992

THE ISRAMWORLD PORTFOLIO OF BRANDS

the National Geographic Society to inspire people to explore and care about the planet, offering the chance to discover far-flung corners of the world with experts who make the experience enormously enriching. With small expedition ships, landing craft, kayaks, naturalists, historians, archaeologists and other staff, Lindblad strives to open the eyes of our guests to connect with incredible places, in the belief that they will become a force for preserving and protecting them. Our unprecedented Expedition Photography program provides a Lindblad-National Geographic certified photo instructor on every voyage.

Established/Joined: 1984/2001

DESTINATIONS ASIA: China, Japan, South Korea, Hong Kong, Taiwan, Vietnam, Cambodia, Laos, Thailand, Myanmar, Malaysia, Singapore and the Philippines. PLUS: Israel, Europe, Latin America, South Pacific, Hawaii and the USA

> United Vacations - Asia Reservations: 888.288.7170 www.unitedvacationsasia.com PROGRAMS & SERVICES Escorted and independent tours, FITs, air+hotel specials and special interest/custom group travel

PROGRAMS & SERVICES Escorted and independent tours, FITs, air+hotel specials, locally escorted tours, special interest groups, educational groups and custom group travel including fully escorted in multiple languages.

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ACTIVE MEMBERCORPORATE PROFILES

THE MARK TRAVEL CORPORATION

MAYFLOWER TOURS

8907 North Port Washington Road Milwaukee, WI 53217 Tel: 414.228.7472

1225 Warren Avenue Downers Grove, IL 60515 Tel: 630.435.8500 Reservations: 800.323.7604 x 1 [email protected]

William E. La Macchia | Chairman

www.mayflowertours.com www.facebook.com/mayflowertours twitter: @mayflowertours John Stachnik | President & Co-owner Mary Stachnik | Senior VP & Co-owner Nish Patel | Chief Operating Officer Established/Joined: 1979/1987

> Southwest Vacations www.southwestvacations.com 800.243.8372

> Spirit Vacations www.spiritvacations.com 407.583.5216

> Funjet Vacations www.funjet.com 888.558.6654

> Blue Sky Tours www.blueskytours.com 800.678.2787

> MGM Resorts Vacations www.mgmresortsvacations.com 800.360.7111

> United Vacations www.vacations.united.com 888.854.3899

DESTINATIONS Australia, Canada, Caribbean, Cuba, Europe, Central America, Egypt, Galapagos Islands, Iceland, India, New Zealand, Scandinavia, South America, Southeast Asia, United States PROGRAMS & SERVICES Mayflower Tours, a worldwide operator of guided holidays, is committed to each traveler or group and provides a convenient and

PACIFIC DELIGHT TOURS

PERILLO TOURS

New York, NY Tel/Reservations: 800.221.7179 [email protected]

577 Chestnut Ridge Road Woodcliff Lake, NJ 07677 Tel: 800.431.1515 [email protected] www.perillotours.com www.facebook.com/Perillotours

www.pacificdelighttours.com www.facebook.com/pages/Pacific-DelightTours/153090163911 twitter: @pacific_delight Eric Oborski | President Established/Joined: 1971/1992

DESTINATIONS China, Vietnam, Cambodia, Thailand, Myanmar, Indonesia, Japan, India, Australia, New Zealand, Argentina, Brazil, Chile, Ecuador & Peru PROGRAMS & SERVICES For 45 years, Pacific Delight Tours has been the travel industry leader in bringing the discovery and excitement of China and

20 « USTOA 2016

Asia to travelers. We offer guided vacations and a wide range of modular packages for seasoned travelers, upscale travelers, those seeking off-the-beaten path adventures and affordable luxury. Our programs are ideal for groups and special interests. We take care of the details so your clients can relax and bask in the exotic beauty of the East. We invite them to discover with us all the culture, ancient treasures and scenic beauty of China, Asia and more! Guided, inclusive vacations are: • Gold Experience Prestigious Level • Silver Experience Affordable Luxury • Escapade Experience Off-the-Beaten Path

efficient means of travel planning at a value-driven price. It is recognized for excellent service, dedicated staff, professional tour managers, local guides and historians, deluxe transportation, unique dining experiences, select accommodations, sightseeing and “site-doing” and unique experiences in nine travel styles including scenic rail experiences, national parks, river cruises, small ship adventures, cruise/ tours and more. Mayflower Tours views itself as good stewards and encourages staff and travelers to act responsibly toward the environment and diverse cultures. Guided holidays offered: North America Air Holidays Holidays by Motorcoach (departing from the Chicagoland area) River Cruise and Small Ship Adventures World Holidays Other educational travel: People to People Travel to Cuba

Established/Joined: 1945/2014

and Greece. Crafting itineraries that are the ideal balance of sightseeing, free time and activities, Perillo offers a glimpse into each destination’s rich traditions. Perillo Groups facilitates global custom ad-hoc groups for weddings, families, faith-based travelers, incentive and affinity organizations. With the addition of Learning Journeys, Perillo has expanded to provide travelers with hands-on interactive learning opportunities as part of travel experience.

DESTINATIONS Italy, Hawaii, Greece, Costa Rica

> ItalyVacations.com www.ItalyVacations.com 800.482.5925

Steve Perillo | CEO - Perillo Tours Carol Dimopoulos | President Perillo’s Learning Journeys Diana Ferro Rodrigues | VP - Perillo Tours

PROGRAMS & SERVICES Escorted Inclusive Tour Series Since 1945, for three generations, the Perillo family has perfected the art of traveling to Italy, making Perillo Tours America’s leading operator to the region. As a growing company, Perillo has expanded to new destinations, offering fully escorted tours to Hawaii, Costa Rica

> Perillo’s Learning Journeys www.learningjourneys.com 888.884.8259 DESTINATIONS Global PROGRAMS & SERVICES Tranformative Educational Travel Experiences

ACTIVE MEMBERCORPORATE PROFILES

PLEASANT HOLIDAYS, LLC 2404 Townsgate Road Westlake Village, CA 91361 Tel: 818.991.3390 Reservations: 800.448.3333 [email protected] www.PleasantAgent.com www.PleasantHolidays.com www.Vaxvacationaccess.com/ PleasantHolidays www.facebook.com/PleasantHolidays www.facebook.com/Journese twitter: @PleasantHoliday; @Journese www.Pinterest.com/PleasantHoliday www.Pinterest.com/Journese Jack E. Richards | President & CEO Established/Joined: 1959/1987 DESTINATIONS Canada, Caribbean, Central America, Europe, Hawaii, Mexico, South Pacific, U.S. Cities, Cruises and Guided Vacations PROGRAMS & SERVICES Air-inclusive vacation and cruise packages from five-star luxury to family-friendly value. Wedding travel specialists assist with destination weddings and honeymoons. Group travel experts for groups of 10 to

10,000 and official fan travel provider for college sports events. > JourneseSM www.Journese.com PROGRAMS & SERVICES Handcrafted luxury vacations featuring resorts, Private RetreatsSM and private resort residences in Australia, Canada, the Caribbean, Central America, Cook Islands, Europe, Hawaii, Mexico, New Zealand, Tahiti and the United States. Journese also offers luxury trains and water voyages worldwide. > Air By Pleasant® www.AirbyPleasant.com PROGRAMS & SERVICES Exclusive net fares on first, business and economy class airfares on 80 international airlines to 180 countries including Europe, Asia, South Pacific, Latin America and the Middle East. > Pleasant ActivitiesSM www.PleasantActivities.com PROGRAMS & SERVICES More than 1,000 commissionable activities and tours in Hawaii, Mexico, Costa Rica, Australia and the Caribbean. Book online.

PRINCESS CRUISES & TOURS 800 Fifth Avenue, Suite 2600 Seattle, WA 98104 Tel: 206.336.6000 Reservations: 800.426.0442 www.princess.com www.facebook.com/PrincessCruises twitter: @PrincessCruises Other locations: Santa Clarita, CA Charlie Ball | President, Holland America / Princess — Alaska Land Operations Lisa Syme | VP Product Management / Princess Cruises Kindra Brownlee | Manager Worldwide Product Development / Princess Cruises [email protected] Established/Joined: 1965/1999 DESTINATIONS Alaska, Asia & Africa, Australia & New Zealand, Canada & New England, Caribbean, Europe, Hawaii, Tahiti & South Pacific, Mexico & Pacific Coast, Panama Canal, South America, World Cruises PROGRAMS & SERVICES Whatever part of the world you’d like to visit, from European castles

RAIL EUROPE, INC.

RITZ TOURS

HQ: 44 South Broadway, 11th Floor White Plains, NY 10601

208 South First Street Alhambra, CA 91801 Tel: 626.289.7777 Reservations: 888.345.7489 [email protected]

Contact Center: Columbia Center II 9450 West Bryn Mawr, 4th Floor Rosemont, IL 60018 Bookings: 800.438.7245 Group Travel: 800.462.2577 agent.raileurope.com Twitter: @raileurope Instagram: @raileurope facebook.com/raileurope youtube.com/raileurope pinterest.com/raileurope/ raileurope.com/blog plus.google.com/+raileurope Zine Belhonchet | President & CEO Established/Joined: 1939 in U.S./1994 DESTINATIONS Europe

PROGRAMS & SERVICES Largest range of European train tickets (including e-ticketing options), European rail passes, city & museum passes, sightseeing activities, discounts on rail passes and tickets for qualified agents. Dedicated travel agent website, online training, customizable online brochures, The Rail Agent Course: TRAC™ (The Travel Institute and ACTA accredited online courses), and a Rail Protection Plan™. GROUP TRAVEL SERVICES Groups of 10 or more traveling together receive discounted pricing and personalized service. Our Group Consultants can secure space months in advance and also help organize: • Train charters or exclusive carriages • Meal service and luggage handling • City transportation cards and museum passes • Transfers and private excursions

www.RitzTours.com www.facebook.com/ritztraveltours twitter: @ritztours Martin Chan | President Established/Joined: 1980/2001 DESTINATIONS China, Hong Kong, Japan, Korea, Taiwan, Cambodia, Malaysia, Singapore, Thailand, Vietnam, India, UAE, Kenya, South Africa, Albania, Austria, Bosnia & Herzegovina, Croatia, Czech Republic, France, Germany, Greece, Hungary, Italy, Montenegro, Portugal, Slovenia, Spain, Switzerland, Turkey, United Kingdom PROGRAMS & SERVICES Ritz Tours enters its 36th year of providing the best quality and value in travel to all our guests. With offices in Los Angeles, San Francisco, New York, London,

to Alaska glaciers to Asian temples, Princess Cruises can take you there. Princess Cruises is a destination cruise line sailing to six continents, with cruises ranging in length from three to 104 days. For over 37 years, Princess Cruises has taken guests on cruisetours to Alaska, featuring exclusive Direct-to-theWilderness rail service and Princess owned-and-operated wilderness lodges. Princess Cruises also offers escorted cruisetour programs around the world including Europe, Asia, Australia, South America and the east coast of the U.S. and Canada, and pre- and post-cruise hotel packages in all embarkation and disembarkation ports. Princess makes a point of bringing our passengers to some of the world’s most revered places — including many sites designated UNESCO World Heritage Sites.

Hong Kong, Beijing and Shanghai, our tours’ quality, value and content are well-praised by clients. Whether travelling in opulence or with selective travel options within any budget, all guests will be assured of the most attentive service in ground handling, and the best comforts and a diversity in travel styles that are without compromise. Our specialization in packaged tours, small groups and customized itineraries will serve to satisfy even the most demanding vacation travelers. > Affordable Asia Tel: 888.737.2742 www.AffordableAsia.com > Peony Tours Tel: 800.345.1688 www.peonytours.com > Affordable USA Tel: 800.345.1688/888.900.3009 www.AffordableUSA.com

See Corporate Spotlight Spread on Pages 36-37

WWW.USTOA.COM « 21

ACTIVE MEMBERCORPORATE PROFILES

SITA WORLD TOURS

SMARTOURS

16250 Ventura Boulevard, Suite 300 Encino, CA 91436 Reservations: 800.421.5643 [email protected] www.sitatours.com www.facebook.com/SITAWorldTours twitter: @SITATours

501 5th Avenue, Suite 1402 New York, NY 10017 Tel: 800.337.7773 Reservations: 800.337.7773 [email protected]

Roger Mahil | Chairman & CEO Mok Singh | Group President Laudie Hanou | Vice President Max Ali | Director of Operations Established/Joined: 1933/2000 DESTINATIONS SITA World Tours offers itineraries to destinations around the world: Africa & the Middle East, Asia, India, Europe, South and Central America, Australia & the South Pacific, River Cruising and deluxe train journeys PROGRAMS & SERVICES • Daily and weekly departures • Escorted tours, independent programs • Land and air packages • Pre/post cruise tours • Small group touring • First class, deluxe and luxury accommodations

www.smarTours.com www.facebook.com/smartours Twitter: @smarTours_Co CUSTOM & GROUP TRAVEL Destinations are unlimited. SITA’s Group Department specializes in customized group travel, including: • Friends and Family programs • Experiential and Women’s Travel Chamber, alumni and other associations • Special interests, such as eclipse, zoological and archaeological groups With 83 years of exemplary service in travel, SITA remains as the go-to tour operator for exotic destinations worldwide. Headquartered in Los Angeles, SITA is renowned for its highly experienced team of international specialists. SITA also services the entire North America, with offices in New York, Chicago, Houston, Vancouver and Toronto.

STELLA TRAVEL SERVICES USA 300 Continental Boulevard Suite 350 El Segundo, CA 90245 Gary Goeldner | President Established/Joined: 1985/2005 DESTINATIONS Australia, New Zealand, Fiji, Tahiti, Cook Islands, Papua New Guinea, Samoa, Tonga, New Caledonia, Vanuatu, Thailand, Bali, Hong Kong, Macau, Vietnam, Cambodia, Laos, Singapore, Malaysia, China, India, Myanmar, China, Japan, Bhutan, Mongolia, Sri Lanka PROGRAMS & SERVICES Customized Vacations, Escorted Tours, Self-Drive Vacations, Pre & Post Cruise touring, Luxury Lodges, Honeymoons, Small Ship Cruises, Special Interest & Group Travel, Culinary Journeys, Family Vacations, Air Consolidation.

PORTFOLIO OF BRANDS > Qantas Vacations Reservations: 800.641.8772 www.qantasvacations.com Customized vacations and tours to Australia, New Zealand, Fiji and Tahiti > Travel2 Reservations: 888.410.5770 www.travel2-us.com Unique vacations to the South Pacific & Asia, with a wide choice of travel styles > Islands in the Sun Reservations: 800.828.6877 www.islandsinthesun.com Exotic Island vacations to Tahiti, Fiji, South Pacific Islands, Thailand and Bali > Insider Journeys Reservations: 800.342.1957 www.insider-journeys.com Asia specialist in experiential small group tours and private vacations > Travelscene Reservations: 800.345.3504 www.travelscene.com Expert travel service and the best value vacations

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David Rosner l Co-CEO Greg Geronemus l Co-CEO Established/Joined: 1996/ 2015 DESTINATIONS Asia, Africa, Europe, South America, Australia & New Zealand, and Cuba PROGRAMS & SERVICES Group Land Tours (including Airfare) River Cruises (including Airfare) Custom Groups Founded in 1996, smarTours was created with one goal in mind: to provide high quality, exciting group

tours to some of the most fascinating countries in the world at the lowest possible price. The team at smarTours believes deeply that high quality international travel should be affordable, and we work tirelessly to deliver affordability. All of our tours include the following features: (1) international airfare from the U.S. on major scheduled airlines, (2) deluxe and first class hotels in convenient locations, (3) interesting, in-depth excursions and sightseeing, and (4) professional, knowledgeable, and caring English-speaking local guides. smarTours has provided unbeatable travel experiences and great travel deals to over 150,000 happy travelers. Most of our travelers are repeat customers, including many who have traveled with smarTours 5, 10, 15, even 20 times.

SWAIN DESTINATIONS 6 W. Lancaster Avenue Ardmore, PA 19003 Tel: 800.227.9246 [email protected] www.swaindestinations.com facebook.com/SwainDest Twitter: @SwainDest Ian Swain | President & Owner Established/Joined: 1987/2006

DESTINATIONS Australia, New Zealand, South Pacific, Africa, Asia & India PROGRAMS & SERVICES Customizing the travel experience, Swain Destinations is the leading U.S. provider of completely personalized vacation experiences. Since 1987, Co-Founders Ian and Linda Swain, and their dedicated team of destination experts have offered American travelers the opportunity to design distinctive trips to intriguing international locales. From adventure-packed trips to leisurely getaways, Swain

Destinations curates itineraries based on each individual’s travel preferences. With over 28 years of travel planning experience, when booking with Swain Destinations, you can be assured you will receive personalized service, insider knowledge and access to off-thebeaten-path experiences that will create lasting memories.

ACTIVE MEMBERCORPORATE PROFILES

TRAVEL BOUND

TAUCK 10 Norden Place, Norwalk, CT 06855 Tel: 203.899.6500 Reservations: 800.468.2825 [email protected] www.tauck.com www.facebook.com/TauckTravel twitter: @TauckTours Dan Mahar | CEO Jennifer Tombaugh | President Established/Joined: 1925/1975 DESTINATIONS North America, Latin America, Europe, Asia, Africa, Middle East, Australia & Antarctica PROGRAMS & SERVICES Dedicated to the belief that “How You See The World Matters,” Tauck is a leader in guided travel with over 100 itineraries in some 70 countries. Tauck showcases the iconic attractions in each destination, and reveals local culture by providing insider access to authentic, “off-thebeaten-path” experiences. Each fully inclusive, expertly led Tauck journey

also delivers tremendous value: An independent traveler duplicating a Tauck itinerary would spend up to 40% more. PORTFOLIO OF BRANDS > Tauck World Discovery Authentic, engaging, in-depth land journeys. > Tauck Small Ship Cruising Enriching land explorations based aboard private yachts and expeditionary ships. > Tauck River Cruising Voted “World’s Best River Cruise Line” three times by the readers of Travel + Leisure. > Tauck Bridges Family travel adventures emphasizing “shared enrichment.” > Tauck Culturious Active, immersive, hands-on travel experiences for boomers. > Tauck Events In-depth experiences highlighting specific themes, iconic destinations and cultural events.

5 Penn Plaza, 5th Floor New York, NY 10001 FIT Reservations: 800.808.9541 FIT: [email protected] Groups: 800.808.9547 Groups: [email protected] www.BookTravelBound.com (U.S. agents) www.GoTravelBound.com (Canadian agents) Established/Joined: 1982/1994

DESTINATIONS USA, Canada, Mexico, Caribbean, Latin America, Europe, UK, Ireland, Scandinavia, Middle East, Africa, Asia, Australia, New Zealand, South Pacific PROGRAMS & SERVICES • Unparalleled inventory of 48,000 FIT hotels in 172 countries, from budget to luxury, plus resorts, apartments & villas • 11,000 options for sightseeing, attractions & activities, including unique experiences like biking & tasting tours

• Transfers – private or shared vehicle • Award-winning website • Call center • Book a complex FIT itinerary or as little as one night or service • Pre-/post-tour & pre-/post-cruise • Customized Groups: Free quotes and highly competitive rates on comprehensive land itineraries to most destinations worldwide As a brand of GTA®, Travel Bound is supported by more than 25 offices around the world.

THE TRAVEL CORPORATION USA

TRAVEL IMPRESSIONS LTD.

A portfolio of international travel companies including market leaders in guided vacations, premier independent travel, boutique-style river cruising, youth travel and adventure travel; catering to diverse travel styles and budgets. Fundamental to the success of the group have been strong, clearly differentiated brands:

465 Smith Street Farmingdale, NY 11735 Tel: 631.845.8000 Reservations: 800.284.0044 www.travelimpressions.com www.facebook.com/TravelImpressions Jeffrey Clarke | President and CEO

> Trafalgar Leading guided vacation provider delivering incredible experiences throughout Europe, the Americas, South Pacific and Asia. > Uniworld Boutique River Cruise Collection Award-winning luxury river cruise line with cruises in Europe, Russia, Egypt, China and Southeast Asia. > Brendan Vacations The Celtic Specialist offering Guided and Independent Vacations to Ireland and Scotland, all planned by local experts. > Contiki The global leader in youth travel, operating adventures for 18-35 year olds all over the world. > Insight Vacations Premium and Luxury Escorted Journeys to Europe, North America, North Africa and the Indian Subcontinent.

Established/Joined: 1974/1997 > Grand European Travel First class leisurely-guided vacations and river cruises throughout Europe and beyond serving active, mature Americans. > African Travel Premier luxury tour operator to Southern and East Africa, Egypt and the Indian Ocean. > Lion World Travel Affordable Luxury FIT and groups to Southern and East Africa. > AAT Kings Australia and New Zealand’s Number 1 tour operator. > Destination America Inbound/Receptive Operator of guided vacations and groups for USA, Canada, Mexico, Central and South America. See Corporate Spotlight Spread on Pages 38-39

DESTINATIONS 200+ across the Caribbean, Mexico, Central/South America, Asia, Europe, the Middle East, South Africa, Australia, New Zealand, Fiji, Islands of Tahiti, Canada, and the U.S. (including Alaska and Hawaii) PROGRAMS & SERVICES Group and independent packages, which may include scheduled air and Dedicated Vacation Flights; hotel/resort stays; luxury villas; car rental/transfers; meal plans; sightseeing/tours/attraction tickets; meet and greet; escorted tours; valueadded inclusions; special cruises.

DESCRIPTION For over 40 years, Travel Impressions has served travel agents only, earning respect for its exemplary service, reservations staff, marketing and long history of putting partnerships first. This philosophy has led to industry awards such as the Travel Weekly Readers Choice Award as “Best Tour Operator, Sales and Service” for an unprecedented 10 consecutive years (2005 – 2014), as well as “Best Tour Operator, Caribbean” (2011 – 2013). TI has also won the TravelAge West WAVE Award for “Best Tour Operator, FIT” (2010 – 2015), and was among their Editors’ Picks for “Best Tour Operator” (various categories) and “Best Travel Agent Support” 16X since 2007. Other recent accolades include Performance Media Group’s Readers’ Choice Award for “Best Tour Operator/Wholesaler Overall,” recognitions by travAlliance as “Best Tour Operator” (various categories), Magellan and HSMAI Adrian Awards.

See Corporate Spotlight Spread on Pages 40-41

WWW.USTOA.COM « 23

ACTIVE MEMBERCORPORATE PROFILES

TUI TRAVEL TUI Group is the world’s number one tourism business with strong tour operator brands, travel agencies, leading online portals, six airlines with more than 130 aircraft, over 300 hotels, 13 cruise liners, and a headcount of 77,000 servicing more than 30 million customers in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability, reflected in more than 20 years of commitment to sustainable tourism. TUI Group operates a number of well-known North American brands offering diverse leisure opportunities.

Inquiries should be made with each brand directly

VBT BICYCLING AND WALKING VACATIONS • International Expeditions • Quark Expeditions • TCS Expeditions • TRAVCOA • YMT Vacations • Zegrahm Expeditions > TUI Marine • Le Boat • Footloose Sailing Charters • The Moorings • Sunsail > North American Student Portfolio • Brightspark Travel USA • GradCity.com • Jumpstreet Tours • StudentCity.com • World Class Vacations

> North American Specialist & Adventure Portfolio • Brian Moore International Tours • Europe Express • go-today.com

614 Monkton Road Bristol, VT 05443 Tel: 802.453.4811 Reservations: 800.245.3868 [email protected] www.vbt.com www.facebook.com/vbtbicyclingandwalk ingvacations twitter: @VBTVacations pinterest.com/vbtvacations/ www.youtube.com/user/VBTVacations Gregg Marston | President Established/Joined: 1971/2013 DESTINATIONS Europe, Costa Rica, New Zealand, South Africa, Vietnam, Chile, Peru and the United States PROGRAMS & SERVICES • Land Packages • Air Packages • Groups Program • Referral Program • 45 Bicycling Vacations, 9 Walking Vacations • 6 vacations that visit U.S. National Parks and Historical Sites • Special Culinary and President’s Tours

VIKING CRUISES

WENDY WU TOURS

5700 Canoga Avenue, Suite 200 Woodland Hills, CA 91367 Tel: 818.227.1234 Reservations: 877.668.4546 [email protected]

134 West 26 Street, #1011 New York, NY 10001 Tel: 877.993.6399 Reservations: 877.993.6399 [email protected]

www.vikingcruises.com www.facebook.com/VikingCruises twitter: @vikingriver

www.wendywutours.com www.facebook.com/wendywutoursusa twitter: @wendywutoursusa

Torstein Hagen | Chairman

Wendy Wu | Founder

Established/Joined: 1997/2004

Established/Joined: 1998/2012

DESTINATIONS Rivers: Europe, Russia, Ukraine, China, Southeast Asia Oceans: The Baltic & Mediterranean PROGRAMS & SERVICES Viking Cruises offers destinationcentric river and ocean cruise journeys to the world’s most fascinating destinations. Enjoy the convenience of unpacking once and being immersed in rich cultural experiences aboard the most modern ships. River Cruising Viking® operates the best fleet along the rivers of Europe, Russia, China and Southeast Asia featur-

24 « USTOA 2016

ing spacious staterooms, friendly English-speaking staff and fine cuisine. And our award-winning Viking Longships® have raised the bar yet again with full-size Veranda Staterooms, the largest suites on Europe’s rivers, al fresco dining and more. Ocean Cruising This year we took our destinationfocused experience to the seas of Scandi­navia and the Baltic; the West­ern and Eastern Mediterranean; and the British Isles with the new 930-guest Viking Star®. And, Viking Star will be joined by two equally elegant sister ships, Viking Sea and Viking Sky.

DESTINATIONS China, Tibet, Southeast Asia, Japan, Mongolia, India, Bhutan, Nepal PROGRAMS & SERVICES Classic and Premier Group Tours, Private Tours and Tailor-Made Itineraries Wendy Wu Tours brings over 17 years of experience escorting passengers beyond the ordinary and into the extraordinary. Ranging in length from

Founded in 1971 in Bristol, Vermont, VBT offers deluxe, small group bicycling and walking tours worldwide, including destinations in Europe, Costa Rica, New Zealand, South Africa, Vietnam, Chile, Peru and the United States. Each trip includes all accommodations, many meals, two expert, local Trip Leaders, unique sightseeing and cultural activities, free use of custom VBT bicycles and helmets and walking poles, and full van support. Unlike other companies, VBT also includes roundtrip international airfare from up to 30 U.S. cities and select Canadian cities for all overseas vacations. > Country Walkers Res: 800.464.9255 www.countrywalkers.com > CW Safaris Res: 888.483.7696 www.cwsafaris.com

10 to 27 days, itineraries are designed to introduce both famous attractions and hidden treasures, providing an authentic experience. All group tours are led by an Englishspeaking national escort available 24/7 who is aided by a local guide in each city. Fully inclusive packages include accommodations, three meals per day, domestic transportation, airport transfers, cruises, attraction admission, local and national escort services, evening entertainment and visa services. We’ll add your international air for a complete package. With all features included in the upfront cost, Wendy Wu Tours provides passengers with a hasslefree vacation of discovery, inspiration and memories. Travel Agents enjoy the added benefit of earning commission on the total cost, bringing in more profit from meals, full days of sightseeing & evening entertainment and even visa services!

ACTIVE MEMBERCORPORATE PROFILES

WORLDSTRIDES

USTOA

PROUD OF OUR MEMBERS

2

USTOA MEMBERS FALL INTO CATEGORIES

218 West Water Street, Suite 400 Charlottesville, VA 22902 Jim Hall | President and CEO Established/Joined: 1967/1994 > WorldStrides DiscoverNow! programs Tel: 800.999.7676 www.worldstrides.org www.facebook.com/WorldStrides DESTINATIONS Washington, D.C., Historic East Coast, Florida, California, Costa Rica PROGRAMS & SERVICES Educational travel programs for elementary, middle and high school groups. Professional development/ school credit > WorldStrides Heritage Performance programs Tel: 800.223.4367 www.worldstridesheritage performance.org www.facebook.com/World StridesHeritagePerformance

PROGRAMS & SERVICES Music festivals and performance opportunities for middle and high school bands, choirs, orchestras, cheer and dance teams. Professional development/school credit > WorldStrides Capstone programs Tel: 800.422.2368 www.worldstridescapstone.org DESTINATIONS 6 continents, 65 countries PROGRAMS & SERVICES Travel study services to universities seeking a globalized curriculum. Experience in more than 60 countries. > WorldStrides International Discovery programs Tel: 800.522.2398 www.educationaltravel.com DESTINATIONS 6 continents, 70 countries PROGRAMS & SERVICES Classic or custom educational travel programs for middle, high school, undergraduate and adult groups.

DESTINATIONS Major U.S. cities and specialty performances at Carnegie Hall and major college bowl games

ACTIVE MEMBERS > Are distinguished US based tour operators

who provide tours and packaged vacations domestically and globally

> Participate in the USTOA $1 Million Travelers Assistance Program


> Have passed USTOA’s rigid membership

ASSOCIATE MEMBERS > Travel industry suppliers, governmental entities interested in promoting travel

> Do not participant in the USTOA $1 Million Traveler’s Assistance Program

> Must embody USTOA’s

“Integrity in Tourism” philosophy

requirements

Joining together to ensure the best vacation experience for travelers. Visit www.USTOA.com for Active and Associate Member information and other details regarding USTOA.

WWW.USTOA.COM « 25

ACTIVE MEMBERCORPORATE SPOTLIGHT

CIE Tours International DESTINATIONS • Ireland • Scotland • England • Wales • Italy • Eastern Europe

BRIAN STACK, PRESIDENT AND CEO 10 N. Park Place, Suite 510 PO Box 1965 Morristown, NJ 07962 Tel: 800.243.8687 Groups: 800.223.6508 Fax: 973.292.0463 www.cietours.com facebook.com/cietours Twitter: @cietours > ESTABLISHED/JOINED: 1932/1994 > CORPORATE OFFICERS Brian Stack, President & CEO Dennis Savage, Senior Vice President Willie Montano, Vice President – Marketing Carol Doherty, Vice President – Sales

CIE Tours International offers the largest collection of quality escorted coach tours to Ireland, Scotland, England and Wales. With 84 years of travel experience, CIE Tours offers over 45 itineraries to these destinations, ranging in length from 5 to 24 days. All coach tours to Ireland and Britain are protected by CIE Tours’ $550+ Advantage, a no-fee benefit guaranteeing that travelers are

> CONSORTIA PARTNERS Travel Savers/Nest, Ensemble, MAST, Nexion, Vacation.com > RESERVATIONS 800.243.8687 9 a.m. to 8 p.m. Mon-Fri (EST) 10 a.m. to 3 p.m. Sat (EST) > CREDIT CARD ACCEPTANCE Visa, Discover, MasterCard, American Express

never charged for special features considered optional extras with other tour operators. For you as a travel agent, this means full commission on all tour aspects, and peace of mind knowing your clients will be spared unexpected expenses. Our team of dedicated professionals offers years of experience in creating successful vacations for groups — financially rewarding for you and memorable for your clients. Agents have the option to block group space, a minimum of 16 seats, with guaranteed departure dates and prices on any of our scheduled coach tours. Travel

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agents can earn commission and up to 3 free places per coach tour. On our scheduled tours, we use 3-, 4- and 5-star hotels, inspected by our team year after year to ensure high standards are maintained. We use state-of-the-art coaches enabled with Wi-Fi and guided by some of the best tour directors in the industry. Experiences on tour vary from popular places such as Blarney Castle and the Tower of London to interactive walks around Derry and York. Incorporating lifestyle features has become increasingly important and we engage our clients in home visits, bread-making and sheepdog herding demonstrations. CIE Tours’ custom group department provides another great option for group travel with CIE Tours. For multigenerational families, church groups, or any group of 10 or more travelers, our travel specialists can put together a personalized tour with visits and sightseeing to suit the interests of your clients. We offer tour customization down to every detail, including the best selection of 3-, 4-, and 5-star accommodations and access to attractions, museums, demonstrations and private tours across Ireland, Scotland, England, Wales and mainland Europe.

ACTIVE MEMBERCORPORATE SPOTLIGHT

Collette DESTINATIONS • U.S. • Canada • Europe • Latin America • Africa • Antarctica • Asia • Australia • New Zealand

DANIEL SULLIVAN JR. PRESIDENT AND CEO 162 Middle Street Pawtucket, RI 02860 Reservations: 800.340.5158 www.gocollette.com www.facebook.com/gocollette Twitter: @collettetravel www.YouTube.com/user/collettevacations12 > ESTABLISHED/JOINED: 1918/1989 > MANAGEMENT TEAM Daniel Sullivan Jr., President and CEO Bob Colucci, Executive Vice President and CFO Paula Twidale, Executive Vice President > ASSOCIATIONS/AFFILIATIONS USTOA, NTA, ASTA > NEW TOURS FOR 2016 Alpine Lakes, Arabian Peninsula, Southern France, Iceland’s Magical Northern Lights, Tanzania, Turkey, Tuscany, Magical Rhine and Moselle

MISSION Collette is a leading worldwide tour operator with a passion for providing extraordinary travel experiences. Under the leadership of the Sullivan family, Collette offers more than 150 expertly planned tour packages that span all seven continents. From Italy to the Canadian Rockies and all the way to Australia and beyond, Collette seamlessly takes care of the details. All our travelers have to do is experience the world. TRAVELER ADVANTAGES Collette’s expertly designed travel packages include all of the “must-sees,” a professional Tour Manager, local guides, hotel-to-hotel baggage handling, cultural culinary experiences, on tour transportation and more. Collette takes transportation hassles out of the vacation equation with roundtrip home to airport sedan service with all air-inclusive tours for travelers who reside within 50 miles of more than 90 participating gateways. Our industry-leading cancellation waiver offers travelers a full cash refund for the price of the tour, right up to the day prior to departure, minus the small cost of the waiver. Earn credit every time you travel with Travel Loyalty by Collette (TLC) by receiving a $150 travel credit for each trip you take. It’s our way of saying “thank you!” AGENT ADVANTAGES Collette truly values the relationships we build with travel agents. Focused on maintaining a genuine partnership, we drive not only groups, but also retail customers to them time and time again. Collette has the largest sales team in the industry with 70 dedicated employees that are always willing to make joint sales calls, presen-

28 « USTOA 2016

tations and webinars to ensure that agents have the best opportunity to secure new business. We offer a strong commission structure on land, air and pre-sold options. We have a strict no discounting policy of not accepting bookings from online, discount-only agents. Collette also offers thousands of Guaranteed Departure Dates. We provide numerous incentives to help generate sales for agents, and we also help them experience Collette’s high-quality product and service.

TOUR TYPES Our diverse travel collection includes land tours, river cruises, rail journeys, small group tours and spotlight tours. • Classic touring, the company’s flagship collection of tours, signifies a refined take on the art of guided travel. • Explorations caters to smaller groups (1224 passengers), and offers off-the-beaten-path, personal adventures. • On our new Spotlights product line, enjoy a single relaxed hotel stay, immerse yourself in the fanfare of a grand city or unwind in the timeless countryside. Let Collette set the stage as we bring into focus the culture, history and cuisine that make these places special.

ACTIVE MEMBERCORPORATE SPOTLIGHT

Globus family of brands DESTINATIONS • Europe • North America • South & Central America • Africa • Asia • Australia & New Zealand • Cuba

SCOTT NISBET, PRESIDENT AND CEO 5301 S. Federal Circle Littleton, CO 80123 Tel: 303.703.7000 Reservations: 800.221.0090 www.GlobusFamilyPartner.com > ESTABLISHED/JOINED: 1928/1972 > ASSOCIATIONS/AFFILIATIONS USTOA, ASTA, CLIA, TTI, BBB, NACTA, BTOA > NEW FOR 2016 In the coming year, the Globus family of brands will continue our positive momentum with the addition of dozens of exciting new tours, river cruises and independent packages. Headlining the Globus offerings are new “hub and spoke” tours in Britain, France, and Italy. And, Globus is excited to help travelers rediscover an island nation shrouded in mystery for 50+ years – Cuba! Globus and Cosmos people-to-people programs to Cuba encourage visitors to exchange ideas, customs, and traditions with small group discussions, demonstrations and one-on-one conversations. In 2013, Globus introduced Local FavoritesSM, taking travelers behind the scenes to meet the people and the places that bring the local flavor out of every destination, and will no doubt be the stories you tell upon return. In 2016, this offering gets bigger and better — and it’s all included in the tour price. Plus, Globus travelers throughout Europe and North America will continue to enjoy free Wi-Fi on our motorcoaches.

Also new for 2016, Avalon Waterways is introducing two new “Suite ShipsSM”, the Avalon Imagery II® and Avalon PassionSM, setting the standard for size, views and comfort in European river cruising. The spacious, innovative Panorama SuitesSM are some of the biggest in river cruising, featuring giant wall-towall windows and Avalon’s unique Open-Air Balcony. And travelers can now experience these Suite Ships in a new destination: Southeast Asia. Carrying a maximum of just 36 travelers, the all-suite Avalon Siem ReapSM and Avalon MyanmarSM sail on the Mekong and Irrawaddy rivers, respectively. Plus, Monograms, our fastest-growing brand, will introduce even more independent packages to Europe, South America, Africa and Asia…all contributing to a new travel style that represents the next generation of touring. But new product isn’t the only thing to get excited about in 2016. Globus is proclaiming 2016 as the Year to Tour. Why? On a touring vacation, the world is delivered to travelers — they simply need to seize the moment. Capture the beauty and grab hold of the flavors. And touring with Globus provides travelers with all that, and more. Plus, with the dollar stronger than ever, and lower 2016 prices to Europe (up to 10% lower!) than 2015, there’s never been a better time to tour with Globus. The Globus family of brands offers travelers a dynamic blend of travel styles, transportation and price points. Our travelers enjoy award-winning land programs featuring worldclass accommodations, guided sightseeing, unequaled access into key destinations and incomparable storytelling. BRANDS The Globus family of brands offers a range

30 « USTOA 2016

of vacations addressing the needs of today’s diverse traveler. The foundation of over 85 years of travel experience has led to the spirit of leadership and innovation reflected in each of our brands. GLOBUS At Globus, we create vacations with just the right balance of included features and free time, place you in great hotels, and tell the stories within every journey that bring your destination to life. Plus, we exceed traveler expectations worldwide, time and again (98% of our travelers say we’ve met or exceeded their expectations). COSMOS Cosmos turns travel dreams into reality through our unbeatable prices. Travelers simply get more for their money with Cosmos, which offers the many benefits of group travel at an unbeatable value. MONOGRAMS Now a vacation can be exactly what you want it to be — fun! — without all the planning. Combining the hassle-free travel of an escorted trip with all the freedom of an independent vacation — plus the on-site support of a Local Host® — Monograms is a better way to travel. AVALON WATERWAYS Avalon Waterways continues to raise the bar when it comes to river and small-ship cruising, with inclusive cruises on the youngest fleet on European waterways, as well as exciting cruises to Southeast Asia, the Galápagos, China and South America.

ACTIVE MEMBERCORPORATE SPOTLIGHT

Goway The way to go Globetrotting since 1970 DESTINATIONS DOWNUNDER By Goway [email protected] www.goway.com DESTINATIONS Australia, New Zealand, Papua New Guinea, South Pacific Islands

BRUCE HODGE PRESIDENT 400 North Brand Blvd., Suite 920 Glendale, CA 91203 Tel: 800.387.8850 Fax: 800.665.4432 Reservations: 800.387.8850 Credit Cards Acceptance: Visa, MasterCard, American Express, Discover, Diners [email protected] www.goway.com www.facebook.com/gowaytravel twitter: @gowaytravel > ESTABLISHED/JOINED: 1970/2001

General Manager Shirley Rourke PRODUCTS & SERVICES Nobody does Downunder like Goway! We can fully customize any independent itinerary ranging from luxury to budget. We offer a wide variety of products, including escorted tours, boutique cruises, rail journeys, self drives,

small group and private touring, family travel packages, golf, walking tours, long stay programs and adventure travel. Goway is the one stop shop for Downunder, including special airfares with all the major airlines servicing the South Pacific. TRAVELER PROFILE All ages, all budgets, any and all interests. P.S. In conjunction with our own Sydney office we are able to provide on the spot 24/7 service.

800.245.0920 [email protected] www.africaexperts.com DESTINATIONS Middle East; North, East and Southern Africa, Turkey

> OFFICERS President Bruce Hodge Vice President, Finance Peter Lacy > ASSOCIATIONS/ AFFILIATIONS ASTA, ACTA, TOP, USTOA, NTA Helping Globetrotters explore, experience and enjoy our wonderful world.

INTRODUCING UK & EUROPE 40 Destinations Over 400 Products All travellers 877.469.2934 www.goway.com/europe

& THE MEDITERRANEAN

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AFRICAEXPERTS By Goway

General Manager, Moira Smith

SPECIAL EVENTS AND GROUPSONLY By Goway 800.838.0618 [email protected] www.groupsonly.com DESTINATIONS Europe; Middle East; North, East and Southern Africa; Australia; New Zealand; Orient-Asia; Central and South America General Manager Barbara Norton PRODUCTS & SERVICES Air/land groups, air only

groups, customized one-off group itineraries for all budgets and interests, competitive net pricing, innovative itinerary researching and planning, assistance with promotions and advertising, assistance with designing flyers, presentation folders and web pages, comprehensive documentation, special-events air and hotel block management, pre/ post touring. TRAVELER PROFILE All ages, all budgets, any and all interests. P.S. Your group is too important to not deal with an expert.

PRODUCTS & SERVICES We offer a full range of services including custom FITs, fly/ drive packages, escorted tours, rail tours, safaris, special interest groups, honeymoons, family focused vacations and adventure trips including overlanding. We offer luxurious ‘Stays of Distinction’ through to budget travel. TRAVELER PROFILE All ages and all budgets including adventurers, honeymooners, independent travelers and families. P.S. We offer the most comprehensive range of travel products to all the main destinations in Africa and the Middle East and Turkey as well.

ACTIVE MEMBERCORPORATE SPOTLIGHT

GOWAYAIR 866.515.2874 (webfares) 866.866.5494 (complex air desk) [email protected] www.gowayair.com DESTINATIONS Africa, Asia, Australia, New Zealand, South Pacific Islands, Europe, Middle East, Latin America, Around the World

ISLANDSESCAPES By Goway 800.667.6601 [email protected] www.islandsescapes.com DESTINATIONS Bali, Fiji, Samoa, Tahiti, Tonga, Cook Islands, Maldives, Seychelles, Mauritius General Manager Bronwyn Hodge

range of fabulous packages to the world’s most idyllic islands. Our specialists help with romantic escapes, weddings, honeymoons, diving, family vacations and cruising.

Vice President Jim Morrison WHY TRAVEL WITH US GowayAir has a team of “True” Airfare Experts who specialize in

long-haul international routings. We always provide the best fare options from contracted rates with more than 60 of the world’s airlines. Delivering the “best fit” competitive fares on complex itineraries to worldwide destinations is a key competency at GowayAir. Specially priced Business Class and First Class Cabin Fares are also available. P.S. We are the agent’s friend when it comes to complicated air routings to our long haul destinations.

TRAVELER PROFILE All profiles, mostly discerning travelers P.S. We only specialize in the world’s most idyllic islands.

PRODUCTS & SERVICES IslandsEscapes offers a full

GREAT SAFARIS 800.409.7755 [email protected] www.greatsafaris.com DESTINATIONS Southern & Eastern Africa

LATIN AMERICA By Goway 888.469.2955 [email protected] www.goway.com DESTINATIONS Galapagos, Ecuador, Peru, Bolivia, Argentina, Brazil, Chile, Antarctica, Costa Rica, Panama, Honduras, Belize, Guatemala, Colombia, Falkland Islands, El Salvador, Easter Island, Uruguay, Arctic, Iceland, Nicaragua General Manager Benjamin Stasiuk

PRODUCTS & SERVICES Offering set departures, fully customizable FIT and groups options as well as pre- and post-cruise modules, Falkland Islands itineraries, Estancia and home stays, cruising in the Galapagos, Amazon, Antarctica, Arctic and Iceland, as well as direct flights to Antarctica. We are your one stop shop for “All Things Latin America and the Polar Regions.”

ASIA By Goway 888.469.2988 [email protected] www.goway.com

DMC operations with seven offices in five African countries.

DESTINATIONS All countries in Asia except North Korea

Chief Experiential Officer, Dave Herbert, CTC President, Anne Bellamy

General Manager Diane Molzan

PRODUCTS & SERVICES Luxury custom-designed itineraries, locally hosted small group departures, special interest itineraries. TRAVELER PROFILE The luxury international traveler seeking personalized service and unique experiences for culture, history & wildlife. P.S. “Enriching life experiences” is what we guarantee every Great Safari traveler.

PRODUCTS & SERVICES We offer a wide choice of travel ideas, ranging from fully independent traveling to escorted tours, Stays of Distinction, river cruising and opulent train journeys. TRAVELER PROFILE All profiles P.S. Covering 23 countries, we offer the broadest range of travel ideas.

TRAVELER PROFILE: All

WWW.USTOA.COM « 33

ACTIVE MEMBERCORPORATE SPOTLIGHT

Holland America Line DESTINATIONS • Alaska & the Yukon • Asia & Pacific • Australia & New Zealand • Bermuda • Canada & New England • Caribbean • Europe

• Hawaii & Tahiti • Mexico • Panama Canal • South America & Antarctica •World Voyage

ORLANDO ASHFORD, PRESIDENT HOLLAND AMERICA LINE 300 Elliott Avenue West Seattle, WA 98119 Tel: 206.281.3535 www.hollandamerica.com www.facebook.com/HALCruises Twitter: @HALcruises

• Best Overall Cruise Value (22 consecutive years) – World Ocean & Cruise Liner Society • Highest-Rated Premium Cruise Line – Condé Nast Traveller UK Readers’ Travel Awards •B  est Private Island (14 years) – Half Moon Cay • Best Shore Excursions – Porthole Cruise Magazine Readers’ Choice Awards • 2014 Best Cruise Line Chef (Master Chef Rudi Sodamin) – Porthole Cruise Magazine Editor-inChief Award

> ESTABLISHED/JOINED: 1873/1979 > CORPORATE OFFICERS Orlando Ashford, President Joe Slattery, Senior Vice President, Global Marketing & Sales Linda Springmann, Vice President, Worldwide Deployment & Tour Marketing Eva Jenner, Vice President, North America Sales > RESERVATIONS 800.426.0327 5 a.m. to 7 p.m. Mon-Fri (PST) 6 a.m. to 5 p.m. Sat & Sun (PST) POLAR Online – 24 hours > GROUPS Email: [email protected] Phone: 888.425.9477

For more than 140 years, Holland America Line has been recognized as a leader in curating unique voyages to destinations encompassing all seven continents while immersing our guests in the culture and traditions of the regions we visit. Holland America Line guests feel the difference the moment they step aboard. Our mid-sized ships are ideal for sophisticated discovery, being large enough to offer diverse onboard dining, activities and entertainment, yet small enough to feel elegant and refined. Guests settle in to a feeling of spaciousness with uncrowded public spaces, wraparound teak decks and wellappointed staterooms and suites. Each exhilarating experience is accompanied by our signature style of gracious service. From the moment guests arrive, they are welcomed as an honored friend with service that is personal, impeccable and unfailingly warm. Our crew takes pride in making our guests’ cruises relaxing and remarkable in every way. Our balance of classic style and enriching journeys has garnered numerous awards and accolades over the years. Among them: • International Five Star Diamond Award – The American Academy of Hospitality Sciences

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In 2016, we are thrilled to introduce ms Koningsdam, the first ship in our new Pinnacle Class, arriving in April with a premiere season in Europe. When guests come aboard they will immediately recognize our rich heritage in combination with forward-thinking design inspired by the sensual lines and shapes of musical instruments. At Holland America Line, we’re pleased to provide a superior level of support to our Travel Professional partners. Our recently launched PartnerSHIPS™ program is successfully integrating all of our trade support programs and services on a single platform. But this isn’t something new: Our team has been and will continue to be here for you every day. Combining dedicated sales support for all accounts with ongoing training and resources like Holland America Line Academy, POLAR online booking, PromoToolkit for personalized marketing materials, the Group Advantage Program, and so much more, you can know that we are dedicated to going further with you every day to ensure your future success.

ACTIVE MEMBERCORPORATE SPOTLIGHT

Ritz Tours DESTINATIONS • EUROPE – Albania, Austria, Bosnia & Herzegovina, Croatia, Czech Republic, France, Germany, Greece, Hungary, Italy, Montenegro, Portugal, Slovenia, Spain, Switzerland, Turkey, United Kingdom • ASIA – Cambodia, China, Hong Kong, India, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam • AFRICA – Kenya, South Africa • MIDDLE EAST – United Arab Emirates

208 South First Street Alhambra, CA 91801 Tel: 888.345.7489 [email protected] www.RitzTours.com blog.ritztours.com www.facebook.com/ritztraveltours Twitter: @RitzTours www.YouTube.com/user/ritztourstravel > ESTABLISHED/JOINED: 1980/2001 > MANAGEMENT TEAM Martin Chan, President Lillian Li, General Manager Karen Lin, Vice President, Administration Max Chew, Vice President, Marketing & Sales Olga Reynoso, Sales Supervisor > ASSOCIATIONS/AFFILIATIONS USTOA, ASTA, IATAN, BBB, OSSN Fully owned subsidiaries and offices in U.S.A. – Los Angeles, New York, San Francisco; China – Beijing, Hong Kong, Shanghai; United Kingdom – London Credit Card Acceptance Visa and MasterCard Print brochure request and view online brochure www.RitzTours.com/OtherPages/FreeBrochure.aspx

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MISSION “Journey The World With Us” is our motto which we express fervently whereby we share our wondrous insights of every memorable and quality vacation experiences we can deliver. Over 35 years of tour operation familiarity has enabled us to pride ourselves with people that matter most to our guests — our excellent team of knowledgeable guides, caring tour managers, meticulous vacation consultants and planners, and enthusiastic industry partners that are determined to adhere to providing services of unwavering standards that others can only talk about. FAMILY OF BRANDS Ritz Tours brings five-star quality vacations to the most discerning travelers in terms of first class and luxurious accommodation, exceptional sightseeing, exciting entertainment, flavorful cuisine and popular attractions. Peony Tours conveys it solid reputation in establishing superior group vacations to some of the incredible as well as traditional locales across the globe for many discerning communities. AffordableAsia.com operates as a convenient and innovative platform to satisfy our guests’ needs for customized vacations at fantastic values. AffordableUSA.com offers exciting bus tours to explore the beautiful sights of the United States as well as Canada.

AGENT ADVANTAGES Joining our sales network as a retail agent for our quality vacation programs is both easy and satisfying. Convenient because we have developed time-tested quality and comprehensive vacations for easy and convincing sales. Moreover, our retail partners will be assured of timely commissions with the satisfaction of knowing that guests will be well pampered throughout their journeys. The strong qualities in product content and service will translate to sustainable and repeat commission revenues in a highly competitive retail market. In celebration of our progression into our 36th Year of Excellence, all travel agents who book our 2016 scheduled departure tours shall receive a $25 Amazon. com gift card per passenger booked in addition to the usual commissions. This celebratory offer is valid till end of December 2015.

TRAVELER ADVANTAGES We provide the best quality and value in tour and vacation experiences to popular and exotic locales. All our vacations come with exceptional service, quality accommodations with daily breakfasts, select culinary experiences and exceptional must-see tour contents that are great for both the novice and intrepid travelers. Our guests will also enjoy the utmost peace of mind with the full knowledge that all scheduled tour details will be professionally planned, including our complimentary group travel insurance protection in overseas destinations.

AGENT RESOURCES Our team of knowledgeable and detailed vacation planners can assist with various possibilities and opportunities through oneon-one consultations with our retail partners to enable all to be au fait with our range of vacation offers. Regular updates on trade and retail opportunities are also available by signing up for our trade e-newsletters. A complete reference to our vacation programs is also available both in print as well as online for potential clients.

ACTIVE MEMBERCORPORATE SPOTLIGHT

THE TRAVEL CORPORATION USA Driven By Service

AFRICAN TRAVEL, INC. AAT KINGS 801 East Katella Avenue Anaheim, CA 92805-6606 Tel: 714.456.0505 Reservations: 866.240.1659 www.aatkings.com DESTINATIONS Australia and New Zealand

330 North Brand Blvd., Suite 950 Glendale, CA 91203 Tel: 800.421.8907 Reservations: 800.421.8907 or 818.507.7893 [email protected] www.africantravelinc.com Established: 1976

President, Sherwin Banda PRODUCTS & SERVICES Africa specialists for FITs, custom safari experiences, guaranteed group deparures, and special interest groups to Southern Africa, East Africa, Egypt and Dubai.

Head of International Sales, Fleur Ulbrick PRODUCTS & SERVICES AAT Kings is the leading coach tour operator in Australia and New Zealand. We’ve been creating memorable touring experiences for more than 85 years and are passionate about bringing the wonders of Australia and New Zealand to life. Our local tour directors provide exceptional service and insightful commentary on each destination we visit from the city to the outback. With quality touring and dedicated service for our travelers and trade support for our agent partners – it’s no wonder AAT Kings is recognized as the leader in Australia and New Zealand touring.

DESTINATIONS Botswana, Egypt, Jordan, Kenya, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Rwanda, Seychelles, South Africa, Tanzania, Uganda, Zambia and Zimbabwe

CONTIKI 801 East Katella Avenue Anaheim, CA 92805-6606 Tel: 714.935.0808 Reservations: 877.CONTIKI (266.8454) [email protected] Established: 1962 DESTINATIONS Europe, Asia, Latin America, Australia, New Zealand, USA & Canada President, Melissa da Silva

BRENDAN VACATIONS 801 East Katella Avenue Anaheim, CA 92805-6606 Tel: 818.428.6000 Reservations: 800.421.8446 [email protected] www.brendanvacations.com Established/Joined: 1969/1972 DESTINATIONS Ireland & Scotland

Ireland and Scotland destination expert, backed by over 45 years of planning authentic Celtic travel experiences from its office in the heart of Dublin. Offering a comprehensive range of travel styles, from Guided Vacations to customizable Private Chauffeur, Locally Hosted rail and Self-Drive offerings, each hand-crafted itinerary introduces guests to Brendan’s tight-knit group of local friends passionate about sharing their stories and their homelands and embodying the company mantra of “taking you personally.”

PRODUCTS & SERVICES Contiki is the global leader in youth travel, operating adventures for 18-35 year olds all over the world, with more than 270 trips ranging from 3 days to 6 weeks. For more than 50 years, Contiki has existed to connect young travelers to the times of their lives. A journey with Contiki is a story of shared experiences, unexpected adventures, inspiring places, lifelong friendships and unforgettable memories. #NOREGRETS.

President, Paul Wiseman PRODUCTS & SERVICES Brendan Vacations is the premier

DESTINATION AMERICA 801 East Katella Avenue Anaheim, CA 92805-6606 Tel: 714.935.0040 www.dest-amer.com Established: 1990

CEO, Madhvi Buch

PRODUCTS & SERVICES We specialize in customizing to clients’ exact specifications, highquality, exceptional value, one-ofa-kind group travel arrangements. DESTINATIONS We offer Private Label Series and USA including Alaska, Hawaii, and Custom Groups at moderate, first National Parks; Canada; Mexico; class and superior accommodation Central and South America.

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price points, with transportation by motorcoaches, trains, cruises, and a choice of exclusive sightseeing and activities for travelers of all interests.

ACTIVE MEMBERCORPORATE SPOTLIGHT

INSIGHT VACATIONS 555 Theodore Fremd Avenue Suite C 204 Rye, NY 10580 Tel: 714.937.4990 Reservations: 800.582.8380 [email protected] www.insightvacations.com Established: 1978

DESTINATIONS Europe (including Great Britain), North & South America, Eastern Mediterranean, North Africa, and the Indian Sub-Continent. President, Phil Cappelli PRODUCTS & SERVICES Insight Vacations Premium and Luxury Gold touring collection is the finest most hassle-free way to travel. Insight offers a unique collection of authentic Signature Events, extra legroom in their

40-seat coaches, upscale hotels and unbeatable service from top Tour Directors. With hundreds of unique Signature Experiences offered, they will introduce you to the destination, its people and its culture. When travelling on Insight Luxury Gold journeys, stay in some of the finest hotels and enjoy dining experiences that will delight. It’s the Art of Touring in Style! ® ®

President, John A. Miller

GRAND EUROPEAN TRAVEL 6000 Meadows Road, Suite 520 Lake Oswego, OR 97035 Tel: 503.718.2262 Reservations: 800.552.5545 [email protected] www.getours.com Established/Joined: 1979/2003 DESTINATIONS Europe (including Great Britain and Scandinavia), Russia, Egypt, USA, Mexico, South America, Australia, New Zealand, South Africa, China and Vietnam

PRODUCTS & SERVICES Grand European Travel provides a curated collection of firstclass guided vacations and river cruises. For over 30 years we have delivered rewarding, memorable travel experiences at an affordable price to active, mature Americans. Every package includes a team of travel experts including an experienced travel director; sightseeing led by resident local guides; and enriching cultural experiences such as dining with local families in their homes. We have been a Preferred Travel Provider for AARP since 2009.

TRAFALGAR 801 East Katella Avenue Anaheim, CA 92805 Tel: 714.937.4900 Reservations: 800.854.0103 www.trafalgar.com Established/Joined: 1947/1988 DESTINATIONS Europe (including Great Britain), North, Central and South America, Australia, New Zealand, Asia, Middle East President, Paul Wiseman

LION WORLD TRAVEL 33 Kern Road Toronto, ON, Canada M3B 1S9 Tel: 416.920.5466 Reservations: 800.387.2706 [email protected] www.lionworldtravel.com Established: 1964 DESTINATIONS Botswana, Egypt, Kenya, Mauritius, Mozambique, Namibia, Rwanda, Seychelles, South Africa, Tanzania, Uganda, Zambia, Zanzibar and Zimbabwe President, Lucille Sive

PRODUCTS & SERVICES FIT, group, escorted and special interest tours to Southern, East and Central Africa, as well as Egypt, offering affordable luxury packages at an exceptional value.

PRODUCTS & SERVICES Trafalgar believes in the power of travel to enrich lives through vacations that both relax and expand the mind. Globally renowned Travel Directors serve as instant friends, guiding our guests with their passion for adventure and local cultural knowledge to unearth an authentic journey that truly reveals the destination. Backed by nearly 70 years of delivering life-changing vacations, Trafalgar handcrafts simply the best experiences for new and returning guests with conciergestyle service that includes the right sights, inclusions and hotels.

UNIWORLD BOUTIQUE RIVER CRUISE COLLECTION 17323 Ventura Boulevard Los Angeles, CA 91316 Tel: 818.382.7820 Reservations: 800.733.7820 [email protected] www.uniworld.com DESTINATIONS Europe, Russia, India, China, Vietnam, Cambodia, Egypt President, Guy Young PRODUCTS & SERVICES As the world’s most renowned river cruise line, Uniworld Boutique River Cruise Collection redefines All-Inclusive European river cruising by combining unsurpassed luxury with unmatched amenities, personalized experiences and incomparable service. In Asia and Egypt, Uniworld’s captivating cruises and tours deliver stylish accommodations and authentic experiences that immerse guests in unforgettable cultures.

WWW.USTOA.COM « 39

ACTIVE MEMBERCORPORATE SPOTLIGHT

Travel Impressions DESTINATIONS • Alaska • Australia • Islands of the Bahamas • Bermuda • Cambodia • Canada • The Caribbean • Central & South America • China • Europe • Fiji • Hawaii • Japan • Laos • Mexico • New Zealand • South Africa • The Islands of Tahiti • Thailand • Continental U.S. • Vietnam

JEFF CLARKE PRESIDENT AND CEO 465 Smith Street Farmingdale, NY 11735 Tel: 631.845.8000 Fax: 631.845.8095 www.travelimpressions.com www.facebook.com/TravelImpressions Twitter: @travelimp

> CORPORATE OFFICERS • Jeff Clarke, President and CEO • Erin McCarthy, Vice President, Marketing • Jacqueline Kuehnel, Vice President, Product Development, Contracting & Administration

Since its founding in 1974, Travel Impressions has taken more than six million travelers on vacations to Mexico, the Caribbean, Central and South America, Europe, Asia, the Eastern Mediterranean, Dubai, South Africa, Australia, New Zealand, Fiji, the Islands of Tahiti, Canada and the United States, including Alaska and Hawaii. Also available is The Villa Experience, offering over 1,500 luxury vacation villa rentals in Europe, the Caribbean, Mexico, Hawaii and the United States; as well as escorted tours throughout Asia and Alaska. Travel Impressions’ industry-leading eCommerce suite of products offers a full line of web and booking applications that are intuitive, content- rich and agent-focused.

> ASSOCIATION AFFILIATIONS ARTA, ASTA, CLIA, ATATAN, USTOA

The Travel Impressions brand serves travel agents and their clients with strong supplier

> ESTABLISHED/JOINED: 1974/1997

> NATIONAL ACCOUNTS • American Express Partner • AAA National Preferred Partner > CONSORTIA PARTNERS • Travel Savers/Nest, Ensemble, MAST, Nexion, Signature, Virtuoso > RESERVATIONS 800.284.0044 9 a.m. to 9 p.m. Mon-Fri (EST) 10 a.m. to 6 p.m. Sat (EST) > CRS: Galileo, Sabre, VAX > CREDIT CARD ACCEPTANCE American Express, Discover, MasterCard, Visa

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partnerships; outstanding service; broadbased product; award-winning customized documents, also available in electronic form; competitive commissions, including for Dedicated Vacation Flights; booking incentives; and exclusives. AWARDS & RECOGNITION Over the past several years, Travel Impressions has received more than 50 industry awards for outstanding customer service, best overall operations, best technology, most knowledgeable reservations staff and leading marketing materials — all of which are dedicated to delighting travel agents and their clients. For 10 consecutive years, from 2005 to 2014, Travel Impressions has been the recipient of Travel Weekly’s Readers Choice Award for “Best Tour Operator, Sales & Service,” as well as “Best Tour Operator, Packed Overall,” a new category for 2014, as selected by the travel agency community. Travel Impressions has also won the TravelAge West WAVE Award for “Best Tour Operator, FIT” for the past five years in a row, and has been among their Editors’ Picks for “Best Tour Operator” in various categories and “Best Travel Agent Support” 19 times since 2006, illustrating a steadfast commitment to service.

ASSOCIATEMEMBER INDEX

USTOA Associate Member Index

All USTOA Members actively work to ensure successful travel for consumers. USTOA Associate Members work closely with Active Members, supporting their efforts to make vacations all they should be. Associate Members assist with their innovations in transportation and hospitality, destination and marketing support, while their up-to-date tour components and enhancements are invaluable in enabling Active Members to offer consumers the best products. Associate Members do not participate in the USTOA $1 Million Travelers Assistance Program. Associate Members are listed alphabetically according to their service type. In addition, Attractions / Museums / Restaurants, Ground Operators / Services members and Tourist Boards are listed alphabetically under the country or region they promote.

44 Advertising - Public Relations 44 Airlines/Airport Authority Attractions/Museums/Restaurants 48 Australia 48 Austria 48 Belgium 48 England 50 Ireland 50 Netherlands 50 Scotland 52 Spain 52 Switzerland 52 United Arab Emirates 52 USA 54 Car Rental 54 Cruise Line / Operator 58 Financial Services Ground Operator - Services 60 Africa 60 Albania 60 Argentina 62 Asia 62 Australia 62 Austria 63 Bolivia 63 Brazil 63 Canada 63 Chile 63 China 64 Colombia 64 Costa Rica 66 Croatia 66 Cuba 66 Ecuador 67 Egypt 68 El Salvador 68 England 69 Ethiopia 69 Europe 69 Georgia 69 Germany

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70 Greece 70 Guatemala 70 Hong Kong 70 Iceland 70 India 72 Indonesia 72 Ireland 72 Israel 73 Italy 73 Japan 73 Jordan 74 Kenya 74 Malta 74 Mexico 75 Mongolia 75 Morocco 75 Myanmar 75 Nepal 76 Netherlands 76 New Zealand 76 Oman 76 Panama 76 Papua New Guinea 76 Peru 77 Poland 77 Qatar 77 Romania 77 Russia 78 South Africa 78 Spain 78 Switzerland 78 Tanzania 78 Thailand 78 Turkey 79 United Arab Emirates 80 USA 81 Vietnam 81 Worldwide 82 Zambia 82 Hotels and Resorts

87 Insurance - Medical Assistance 88 Legal Services 88 Marketing - Travel Related Services 90 Media 92 Technology - Specialty Service Providers Tourist Board 93 Abu Dhabi 93 Australia 93 Austria 93 Belgium 94 Botswana 94 Brazil 94 Canada 95 Chile 95 China 95 Colombia 95 Cook Islands 95 Costa Rica 96 Croatia 96 Czech Republic 96 Denmark 96 Ecuador 96 Egypt 96 England 97 Falkland Islands 97 Fiji 97 Finland 97 France 97 Germany 99 Greece 99 Guadeloupe Islands 99 Guatemala 99 Hong Kong 99 Hungary 99 Iceland 99 India 100 Ireland 100 Israel 100 Jamaica 100 Japan

100 Jordan 100 Kenya 100 Korea 100 Macau 100 Malaysia 100 Malta 100 Mexico 101 Morocco 101 Netherlands 101 New Zealand 101 Nicaragua 101 Norway 101 Papua New Guinea 101 Peru 101 Philippines 102 Poland 102 Portugal 102 Romania 102 Scotland 102 Singapore 102 South Africa 102 Spain 102 Sweden 102 Switzerland 104 Tahiti 104 Taiwan 104 Tanzania 104 Turkey 104 United Arab Emirates 104 USA 106 Wales 106 Trade Association 110 Trade Show 110 Visa and Passport Services

ASSOCIATEMEMBERS

ADVERTISING - PUBLIC RELATIONS

ADVERTISING PUBLIC RELATIONS AFAR MEDIA 25 West 43rd Street, Suite 222 New York, NY 10036 USA Tel: 646.873.6136 Fax: 212.382.3559 www.afar.com [email protected] Bryan Kinkade Associate Publisher

AIRLINES/AIRPORT AUTHORITY

CL & BLADES LIMITED Room 1111 JH Plaza, 2008 Huqingping Road, Shanghai, China Tel: 852.2810.1909 Fax: 852.2530.5886 [email protected] Winnie Lui CEO

INNES COMMUNICATIONS INC. 190 Boulevard Hasbrouck Heights, NJ 07604 USA Tel: 201.426.0050 Fax: 201.426.0054 www.innesadvertising.com [email protected] Peter Innes President

LATITUDE 134 West 29th Street, Suite 904 New York, NY 10001 USA Tel: 212.633.2047 Fax: 212.633.2086 www.latitude-intl.com [email protected] Nathalie Pilovetzky President

THE NATIONAL AUDUBON SOCIETY 225 Varick Street New York, NY 10014 USA Tel: 212.979.3176 www.audubon.org [email protected] Patrick O’Donnell Publishing & Partnership Director

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REDPOINT MARKETING PR INC. 161 Avenue of the Americas, Suite 1305 New York, NY 10013 USA Tel: 212.229.0119 Fax: 212.229.0364 www.redpointpr.com [email protected] Victoria Feldman de Falco Principal

SPRING O’BRIEN AND CO. INC. 30 West 26th Street, 4th Floor New York, NY 10010 USA Tel: 212.402.1600 Fax: 212.620.7166 www.spring-obrien.com [email protected] Christopher Spring President

TRAVEL + LEISURE 1120 Avenue of the Americas, 10th Floor New York, NY 10036 USA Tel: 212.522.0376 Fax: 212.840.5863 www.travelandleisure.com [email protected] Brian Israel Travel Advertising Director

AIRLINES / AIRPORT AUTHORITY AIR CANADA 2 Queen Street East, Suite 1001 Toronto, ON M5C 3G7 Canada Tel: 714.969.4987 Fax: 714.969.4987 www.aircanada.com [email protected] Anna Innis Manager Leisure Sales USA

AIR NEW ZEALAND

222 N. Sepulveda Blvd., Suite 920 El Segundo, CA 90245 USA Tel: 310.648.7000 Fax: 310.648.7017 www.facebook.com/AirNewZealand Twitter: @AIRNZUSA www.airnewzealand.com [email protected] Sarah Crosby Leisure & Specialty Channel Manager, North America We are New Zealand’s national carrier, connecting the world to New Zealand, Australia and the islands of the South Pacific. We also fly daily from Los Angeles to London. As a global award-winning airline, we continue to introduce new ways of making flying more fun and comfortable, and it all starts with a warm Kiwi welcome.

AIR PROMOTION GROUP USA INC. 420 Lexington Avenue, Suite 2523 New York, NY 10170 USA Tel: 281.451.4998 Fax: 201.526.7846 www.apg-usa.us [email protected] Shreyas Nanavati Chief Marketing Officer

AIR TAHITI NUI 1970 E. Grand Avenue, Suite 100 El Segundo, CA 90245 USA Tel: 310.662.1860 x237 Fax: 212.880.8820 www.airtahitinui-usa.com [email protected] Nicholas Panza Vice President - The Americas

AIRBERLIN GROUP 1040 Avenue of the Americas, 14th Floor New York, NY 10018 USA Tel: 212.754.1084 www.airberlin.com [email protected] Roberto Cuesta Vice President, Sales and Marketing the Americas

AIRLINK

CONDOR AIRLINES

ETIHAD AIRWAYS

Building 3, Greenstone Hill Office Park Emerald Boulevard, Modderfontein Gauteng 1609 South Africa Tel: 27.11.451.7300 Fax: 27.11.451.7367 www.flyairlink.com [email protected] Jason Werdmuller von Elgg Marketing PRO - Leisure Product

104 S. Walnut Street Itasca, IL 60143 USA Tel: 630.467.8103 Fax: 630.467.8101 www.condor.com [email protected] Janet Gorecki Mackanin Head of Sales & Marketing North America

600 Fifth Avenue, 20th Floor New York, NY 10020 USA Tel: 212.554.1347 Fax: 212.554.1327 www.etihad.com [email protected] Patrick Dunne Manager - National Accounts

AMERICAN AIRLINES 4255 Amon Carter Blvd, MD 4107 Fort Worth, TX 76155 USA Tel: 817.931.4223 www.AA.com [email protected] Theresa Allen Manager, Specialty Products

AVIANCA AIRLINES 8333 NW 53rd Street, Suite 100 Doral, FL 33166 USA Tel: 202.589.0162 www.avianca.com [email protected] Aristides Luna Director of Leisure Sales

BANGKOK AIRWAYS PUBLIC COMPANY LIMITED 99 Mu 14, Vibhavadirangsit Road, Chumphon Chatuchak, Bangkok 10900 Thailand Tel: 66.2.265.5678 Fax: 66.2.265.5522 www.bangkokair.com [email protected] Chulin Kocharoen Director - Offline Sales

CATHAY PACIFIC AIRWAYS 360 Post Street, Suite 300 San Francisco, CA 94108 USA Tel: 415.848.2001 Fax: 415.397.8731 www.cathaypacific.com [email protected] Eric Odone Vice President Sales & Marketing - Americas

DELTA - KLM - AIR FRANCE ALITALIA Department 753, PO Box 20706 Atlanta, GA 30320-6001 USA Tel: 404.474.2501 Fax: 610.410.5403 www.delta.com [email protected] Jim Magrath Manager, Leisure Sales

EGYPTAIR 19 W. 44th Street, Suite 1701 New York, NY 10036 USA Tel: 212.938.3500 Fax: 212.586.6599 www.egyptair.com [email protected] Jessica O’Keefe Director of Sales, USA

EMIRATES 55 E. 59th Street, 5th Floor New York, NY 10022 USA Tel: 212.471.2441 Fax: 212.317.9006 www.emirates.com [email protected] Steve Hargin Manager Consolidation & Special Markets, USA

ETHIOPIAN AIRLINES 277 S. Washington Street, Suite 120 Alexandria, VA 22314 USA Tel: 571.480.5230 Fax: 703.682.0573 www.ethiopianairlines.com [email protected] Kagnew Asfaw Regional Director – Americas

AIRLINES/AIRPORT AUTHORITY

ASSOCIATEMEMBERS

EVA AIRWAYS 200 N. Sepulveda Blvd, Suite 1600 El Segundo, CA 90245 USA Tel: 310.362.6641 Fax: 310.362.6660 www.evaair.com [email protected] Gary Huang JVP

FRANKFURT AIRPORT Fraport AG, Hugo Eckener Ring Frankfurt 60547 Germany Tel: 49.69.690.70577 www.frankfurt-airport.com [email protected] Stefan Kopp Senior Manager

HAWAIIAN AIRLINES, INC. 3375 Koapaka Street, G-350 Honolulu, HI 96819 USA Tel: 424.247.7076 www.HawaiianAirlines.com [email protected] Emma Goeldner Sr. Sales Executive North America - International

KENYA AIRWAYS 147 W. 35 Street, Suite 1505 New York, NY 10001 USA Tel: 212.279.5394 Fax: 212.279.6602 www.kenya-airways.com [email protected] Kirti Surendran Director - Sales and Marketing - North America

WWW.USTOA.COM « 45

AIRLINES/AIRPORT AUTHORITY

ASSOCIATEMEMBERS

LATAM AIRLINES GROUP

ROYAL JORDANIAN AIRLINE

6500 NW 22 Street Miami, FL 33122 USA Tel: 786.265.6317 Fax: 786.265.6417 www.lan.com [email protected] Manoel Suhet Sales Director North America

355 Lexington Avenue, 14th Floor New York, NY 10017 USA Tel: 212.949.2340 Fax: 212.949.0488 www.rj.com [email protected] Zyad Jaradat Regional Director USA & Canada

LUFTHANSA GERMAN AIRLINES

SOCIEDAD AEROPORTUARIA DE LA COSTA S.A.

1640 Hempstead Turnpike East Meadow, NY 11554 USA Tel: 610.504.5164 www.lufthansa.com [email protected] Darla Rice Senior Key Account Manager Leisure Sales and Groups

NEW CALEDONIA TOURISM / AIRCALIN 420 Lexington Avenue, Suite 2523 New York, NY 10170 USA Tel: 305.350.9809 Fax: 201.526.7614 www.aircalin.com [email protected] Jerry-Max Theophile Sales and Marketing Director

QATAR AIRWAYS 350 Fifth Avenue, Suite 7630 New York, NY 10118 USA Tel: 646.434.0434 ext. 21208 Fax: 212.588.1273 www.qatarairways.com [email protected] Carla Cabrera Manager, Niche Markets USA

ROYAL AIR MAROC 609 Fifth Avenue, 10th Floor New York, NY 10017 USA Tel: 212.750.6077 Fax: 212.754.4215 www.royalairmaroc.com [email protected] Abdelhamid Khalil VP the Americas

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Crespo, Aeropuerto Internacional Rafael Núñez Piso 3 - Ofi, Crespo, Calle 71 No. 03 - 89, Cartagena de Indias 13001 Colombia Tel: 57.5.656.9201 Fax: 57.5.656.9202 www.sacsa.com.co [email protected] Maria Gedeon Corporate Affairs Manager

SOUTH AFRICAN AIRWAYS

1200 S. Pine Island Road, Suite 650 Plantation, FL 33324 USA Tel: 954.769.5022 www.facebook.com/SouthAfricanAirways Twitter: @flySAA_US www.flysaa.com [email protected] Todd Neuman Vice President, Commercial North America South African Airways–Africa’s most awarded airline–features daily nonstop service from New York JFK and daily direct service from Washington Dulles that offer convenience, award-winning service and connections to over 60 destinations on the continent. See ad on page 59.

TURKISH AIRLINES 350 Fifth Ave, Suite 7510 New York, NY 10118 Tel: 212.261.0470 Fax: 212.564.5641 www.facebook.com/TurkishAirlines Twitter: @TurkishAirlines www.turkishairlines.com [email protected] Alp Ozaman Regional Marketing Manager Named “The Best Airline in Europe” for five years in a row, Turkish Airlines flies to more countries than any other airline in the world and has daily non-stop flights from New York, Washington D.C., Boston, Chicago, Houston, Los Angeles, San Francisco and Miami to Istanbul and beyond. See ad on page 47.

UKRAINE INTERNATIONAL AIRLINES 1030 E. Hwy 377, Suite 110/PMB 260 Granbury, TX 76048 USA Tel: 817.573.1359 Fax: 817.574.1369 www.flyuia.com [email protected] Susan Hamilton General Manager Sales & Marketing, North America

UNITED AIRLINES 233 S. Wacker Drive HDSLY - Attn: Ginger Smith Chicago, IL 60601 USA Tel: 713.324.2804 www.united.com [email protected] Ginger Smith Staff Rep - Leisure Sales

VIRGIN AUSTRALIA 5777 West Century Blvd Los Angeles, CA 90045 USA Tel: 310.993.5676 Fax: 310.392.9886 www.virginaustralia.com [email protected] Vito Anzelmi VP Sales - North America

ATTRACTIONS/MUSEUMS/RESTAURANTS

AIRLINES/AIRPORT AUTHORITY

ASSOCIATEMEMBERS

WOW AIR

IMPERIAL AUSTRIA

Katrinartun 12 Reykjavik 105 Iceland Tel: 35.45903 wowair.us [email protected] Hafrun Palsdottir Director Tour Operator Sales

Schonbrunner Schlossstrasse 47-49 Wien, 1130 Austria Tel: 43.1.877.9294327 Fax: 43.1.877.9641 www.imperial-austria.at [email protected] Patrick Quatember Marketing & Sales Director

ZURICH AIRPORT Flughafen Zuerich AG, Postfach, Zurich-Flughafen, CH-8058 Switzerland Tel: 41.43.816.47.32 Fax: 41.43.816.57.47 www.zurich-airport.com [email protected] Christian Baerlocher Manager

ATTRACTIONS / MUSEUMS / RESTAURANTS >> AUSTRALIA THE NATIONAL OPAL COLLECTION 119 Swanston Street, Suite 804 Melbourne, VIC 3000 Australia Tel: 61.3.9654.5533 Fax: 61.3.9654.8585 www.nationalopal.com [email protected] Damien Cody Managing Director

>> AUSTRIA D. SWAROVSKI TOURISM SERVICES GMBH Swarovskistrabe 30 Wattens, 6112 Austria Tel: 43.5224.500.3329 Fax: 43.5224.501.3329 www.swarovski.com/kristallwelten [email protected] Nicole Lindner Tourism & Sales Senior Professional Lead

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PH INTERNATIONAL MUSIC AND GREAT ENTERTAINMENT Opernring 7/19 Vienna 1010 Austria Tel: 43.1.890.36.23 Fax: 43.1.890.36.25 www.image-music.com [email protected] Werner Semper Sales & Marketing Director

SOUND OF VIENNA GMBH Johannesgasse 33 Vienna, 1010 Austria Tel: 43.1.51.25790 Fax: 43.1.51.25791 www.soundofvienna.at [email protected] Aleksandra Mandrapa Skobe Sales Manager

>> BELGIUM RESTURANT CHEZ LEON Rue des Bouchers no.18 Brussels, 1000 Belgium Tel: 32.2.511.1415 Fax: 32.2.514.0231 www.chezleon.be [email protected] Thierry Scheers Sales Manager

>> ENGLAND HISTORIC ROYAL PALACES Waterloo Block, HM Tower of London London, EC3N 4AB UK Tel: 44.20.31666312 Fax: 44.20.31666306 www.hrp.org.uk [email protected] Ann Wilson Head of Sales

MERLIN ENTERTAINMENTS GROUP Marylebone Road London, NW1 5LR UK Tel: 44.207.234.8680 Fax: 44.207.3781529 www.merlinentertainments.biz [email protected] Rae Taylor Trade Account Manager (London)

ST. PAUL’S CATHEDRAL St. Paul’s Churchyard London, EC4 M8AD UK Tel: 44.207.246.8314 Fax: 44.207.248.3104 www.stpauls.co.uk [email protected] Mark McVay Director of Marketing and PR

THE VIEW FROM THE SHARD 32 London Bridge St, London Bridge London, SE1 9SG UK Tel: 44.203.4373220 www.theviewfromtheshard.com [email protected] Anna Domingo Marketing Director

WIMBLEDON LAWN TENNIS MUSEUM AND TOUR The Museum Building The All England Lawn Tennis Club, Church Road Wimbledon, London SW19 5AE UK Tel: 44.20.8879.5607 Fax: 44.20.8947.8752 www.wimbledon.com/museum [email protected] Ashley Jones Commercial Manager

ASSOCIATEMEMBERS

ATTRACTIONS/MUSEUMS/RESTAURANTS

>> IRELAND HOUSE OF WATERFORD CRYSTAL 29 The Mall Waterford, Ireland Tel: 353.51.317000 www.waterfordvisitorcentre.com [email protected] David McCoy Sales & Marketing Director

>> NETHERLANDS AMSTERDAM CANAL CRUISES Stadhouderskade 30 Amsterdam, 1071 ZD Netherlands Tel: 31.20.6791370 Fax: 31.20.6754362 www.amsterdamcanalcruises.nl [email protected] Ramon Storm Managing Director

AMSTERDAM MUSEUM Postbus 3302, 1001 AC Amsterdam, Netherlands Tel: 31.0.20.5231.706 www.facebook.com/AmsterdamMuseum Twitter: @AmsterdamMuseum www.amsterdammuseum.nl [email protected] Marianne de Nooijer International Travel Trade

COSTER DIAMONDS Paulus Potterstraat 2-8 Amsterdam, 1071 CZ Netherlands Tel: 31.20.305.5505 Fax: 31.20.305.5506 www.costerdiamonds.com [email protected] Kees Noomen President & CEO

ESCHER IN THE PALACE Van Lansbergestraat 74 The Hague, 2514 EH Netherlands Tel: 31.70.3651314 Fax: 31.70.4277731 www.escherinthepalace.com [email protected] Marcel Westerdiep General Manager

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GASSAN DIAMONDS

RIJKSMUSEUM

Nieuwe Uilenburgerstraat 173-175 Amsterdam, 1011 LN Netherlands Tel: 31.20.622.5333 Fax: 31.20.624.6084 www.gassan.com [email protected] Joao Goncalves Marketing and Sales Manager

Museumstraat 1 Amsterdam, 1071 XX Netherlands Tel: 31.20.6747.305 www.rijksmuseum.nl [email protected] Jill Pisters Sales Manager

HENRI WILLIG CHEESE Hoogedijk 8 Katwoude, 1145 PM Netherlands Tel: 31.299.655151 Fax: 31.299.652231 www.henriwillig.com [email protected] Alex Dil Manager Tourism

HERMITAGE AMSTERDAM Amstel 51, PO Box 11675 Amsterdam, 1001 GR Netherlands Tel: 31.20.5308755 www.hermitage.nl [email protected] Joanne Droogleever Fortuyn Manager

KEUKENHOF GARDENS Stationsweg, 166 A Lisse, 2161AM Netherlands Tel: 31.252.465506 Fax: 31.252.465565 www.keukenhof.nl [email protected] Karin Hoogland Sales Manager

MAURITSHUIS Postbus 536, Plein 29 Den Haag, 2501 CM Netherlands Tel: 31.0.70.302.3435 www.mauritshuis.nl [email protected] Simone Hollen Sales Coordinator

ROYAL DELFT Rotterdamseweg 196 Delft, 2628 AR Netherlands Tel: 31.15.2512030 Fax: 31.15.2512031 www.royaldelft.com [email protected] Qing van Rossum Manager of Tourism

VAN GOGH MUSEUM Postbus 75366 Amsterdam, 1070 AJ Netherlands Tel: 31.20.570.5787 www.vangoghmuseum.com [email protected] Greet van Geem Trade, Marketing & Sales

>> SCOTLAND HISTORIC SCOTLAND Longmore House, Salisbury Place Edinburgh, EH9 1SH Scotland Tel: 44.131.668.8656 Fax: 44.131.668.8888 www.historic-scotland.gsi.gov.uk [email protected] Graeme Bowie Sales Manager

THE ROYAL EDINBURGH MILITARY TATTOO Tattoo Office, 32 Market Street Edinburgh, Midlothian EH1 1QB Scotland Tel: 44.131.225.4783 Fax: 44.131.225.8627 www.edintattoo.co.uk [email protected] Alan Smith Marketing Manager

ASSOCIATEMEMBERS

ATTRACTIONS/MUSEUMS/RESTAURANTS

>> SPAIN MUSEO THYSSEN-BORNEMISZA

Paseo del Prado, 8 28014. Madrid, Spain Tel: 34.91.369.16.97 Fax: 34.91.420.27.80 www.facebook.com/museothyssen Twitter: @museothyssen www.museothyssen.org [email protected] Evelio Acevedo Managing Director

CAR RENTAL

>> SWITZERLAND CABRIO LUCERNE MT. STANSERHORN Mount Stanserhorn Railway Stansstaderstrasse 19 Stans, Lucerne CH-6371 Switzerland Tel: 41.41.618.80.46 Fax: 41.41.6188048 www.CabriO.ch [email protected] Juerg Balsiger CEO

JUNGFRAU RAILWAYS Harderstrasse 14 Interlaken, CH-3800 Switzerland Tel: 41.33.828.72.40 Fax: 41.33.828.72.64 www.jungfrau.ch [email protected] Matthias Bütler Director of Marketing

MT. PILATUS-RAILWAYS Schlossweg 1 Kriens - Lucerne, 6010 Switzerland Tel: 41.41.329.11.11 Fax: 41.41.329.11.12 www.pilatus.ch [email protected] Colette Richter Head of Overseas Sales, Media & PR

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TITLIS GLACIER MOUNTAIN – CABLEWAYS, HOTELS AND RESTAURANTS PO Box 88, Poststrasse 3 Engelberg, CH-6391 Switzerland Tel: 41.41.639.5050 Fax: 41.41.639.5060 www.titlis.ch [email protected] Peter Niederberger Sales Manager Overseas

>> UNITED ARAB EMIRATES SEAWINGS LLC Office B-210, Building B Dubai South (DWC), Dubai, UAE Tel: 971.4.8070708 Fax: 971.4.8070701 www.seawings.ae [email protected] Alex Fenech Commercial Sales Manager

>> USA ALASKA RAILROAD 327 W. Ship Creek Anchorage, AK 99501 USA Tel: 907.265.2447 Fax: 907.265.2526 www.alaskarailroad.com [email protected] Jeff Johnson
 Sales Manager

BROADWAY INBOUND 520 8th Avenue, 11th Floor New York, NY 10018 USA Tel: 212.302.0995 Fax: 212.302.0997 www.broadwayinbound.com [email protected] Bob Hofmann Vice President

CHICAGO’S FIELD MUSEUM OF NATURAL HISTORY 1400 South Lake Shore Drive Chicago, IL 60605 USA Tel: 312.665.7146 Fax: 312.665.7301 www.fieldmuseum.org [email protected] Aimee Willetts Travel Trade Sales and Strategic Partnerships

MAID OF THE MIST CORPORATION 151 Buffalo Avenue, Suite 204 Niagara Falls, NY 14303 USA Tel: 716.284.8897 Fax: 716.284.5446 www.maidofthemist.com [email protected] Christopher Glynn President

PAPILLON GRAND CANYON HELICOPTERS 3900 Paradise Road, Suite 233 Las Vegas, NV 89169 USA Tel: 702.736.6322 Fax: 702.736.6342 www.papillon.com [email protected] Robert Graff VP Marketing

SEA WORLD PARKS AND ENTERTAINMENT 9205 South Park Center Loop, Suite 400 Orlando, FL 32819 USA Tel: 407.226.5225 Fax: 407.226.5244 www.seaworld.com [email protected] Lisha Duarte Sr. Director - Global Sales

THE OUTLETS AT ASSEMBLY ROW 5 Middlesex Avenue, 4th Floor Somerville, MA 02145 USA Tel: 732.249.6080 Fax: 732.545.3138 www.AssemblyRow.com [email protected] Carolyn Feimster Travel and Tourism Manager

CRUISE LINE/OPERATOR

CAR RENTAL

ATTRACTIONS/MUSEUMS/RESTAURANTS

ASSOCIATEMEMBERS

US SPACE AND ROCKET CENTER

SIXT RENT A CAR

1 Tranquility Base Huntsville, AL 35805 USA Tel: 256.721.7124 www.spacecamp.com [email protected] Thomas White International Sales Director

Zugspitzstr 1 Munich, 82049 Germany Tel: 49.89.7.44.44.4425 www.sixt.com [email protected] Regine Sixt Senior Executive Vice President

CAR RENTAL

CRUISE LINE / OPERATOR

ADVANTAGE RENT A CAR

ADVENTURE CANADA

101 NE Third Avenue, Tower 101 Fort Lauderdale, FL 33301 USA Tel: 754.701.3567 Fax: 954.794.8783 www.advantage.com [email protected] Errol Gayle Director, Travel Industry Marketing

14 Front Street South Mississauga, ON L5H 2C4 Canada Tel: 905.271.4000 Fax: 905.271.5595 www.AdventureCanada.com [email protected] Jean Bouffard Institutional Development & Product Innovation

AVIS BUDGET EMEA LTD.

CELESTYAL CRUISES

Avis House, Park Road Bracknell, Berkshire, RG12 2EW UK Tel: 973.496.2460 Fax: 973.496.3583 www.avis.com [email protected] Jessica Guridy International Marketing & Leisure Sales

8 Antoniou Ambatielou Street Piraeus, 18536 Greece Tel: 877.337.4665 Fax: 856.881.0669 www.celestyalcruises.com [email protected] Nicholas Filippidis Director Product Development - North America of Celestyal Cruises

ENTERPRISE HOLDINGS, INC. 600 Corporate Park Drive St. Louis, MO 63105 USA Tel: 918.401.6172 Fax: 918.401.8849 www.enterpriseholdings.com [email protected] Teresa Burgess Business Development Manager

THE HERTZ CORPORATION 5001 Coconut Road Estero, FL 34134 USA Tel: 239.948.4464 Fax: 201.307.2673 www.hertz.com [email protected] Pamela Wright Vice President, Sales Strategy and Operations

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CENTURY CRUISES

5FL Wanda Plaza Business Mansion 1 NO. 8 Jiangnan Avenue Nanan District, Chongqing, China Tel: 86.23.62948994; –62328976 Fax: 86.23.62949911 Twitter: @Century Cruises www.centuryrivercruises.com [email protected] [email protected] Richard Xie Director of Marketing & Sales Century Cruises owns a fleet of seven 5-star cruise ships, namely Century Paragon, Century Legend, Century Diamond, Century Emerald, Century Sun, Century Sky and Century Star. Adopting advanced European management operating systems and with well-trained crews, Century Cruises strives to provide the finest onboard experiences with true comfort and leisure on the Yangtze River. See ad on page 55.

CHANGJIANG CRUISE OVERSEAS TRAVEL CORPORATION No. 69 Yanjiang Avenue Wuhan, Hubei, 430021 China Tel: 86.27.82765627 Fax: 86.27.82761122 www.ccotc.com [email protected] Yasmin Ye Manager of European-American Division of Overseas Dept., Cruise Marketing Center

COMPAGNIE FLUVIALE DU MEKONG 313, Sisowath Quay, Hotel Cambodiana, Office 20 Phnom Penh, 12207, Cambodia Tel: 855.23.21.60.70 www.cfmekong.com [email protected] Naidah Yazdani Mekong Cruise

ASSOCIATEMEMBERS

CRUISE LINE/OPERATOR

CRUCEROS SKORPIOS Augusto Leguía Norte 118 Las Condes, Santiago, Chile Tel: 56.2.2477.1900; 954.802.1198 Fax: 56.2.2232.2269 www.facebook.com/cruceros.skorpios Twitter: @CRUISESKORPIOS www.skorpios.cl [email protected] Ximena Karadima Sales Manager

DELFIN AMAZON CRUISES SAC

Pacaya Samiria National Reserve Tel: 51.1.719.0999 / 1.844.4.DELFIN www.facebook.com/DelfinAmazonCruises Twitter: @DelfinAmazon www.delfinamazoncruises.com [email protected] Aldo Macchiavello Lavaggi CEO / Founder Discover Expedition Cruising in the Peruvian Amazon onboard the intimate and authentic Delfin I with only four over-sized suites and Delfin II with 14 refined suites. Wildlife spotting, cultural encounters and soft adventure activities will captivate guests while they also enjoy gourmet meals and world class personalized service. See ad on page 107.

EMPRESA PUBLICA Ferrocarriles Del Ecuador Pedro Vicente Maldonado S/N, Sincholagua Quito, EC170121 Ecuador Tel: 593.2.3992.100 www.trenecuador.com [email protected] Jorge Carrera General Manager

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EUROPEAN WATERWAYS LIMITED

HURTIGRUTEN INC

The Barn, Riding Court, Riding Court Road Datchet, Berkshire SL3 9JT UK Tel: 44.1753.598555 Fax: 44.1753.598550 www.gobarging.com [email protected] Chris Gant Marketing Manager

320 120th Avenue NE Bellevue, WA 98005 USA Tel: 425.450.7851 Fax: 888.524.2145 www.hurtigruten.com/us [email protected] Gordon Dirker Managing Director

FLEETPRO AG

ICELAND PROCRUISES

4770 Biscayne Blvd, Penthouse A Miami, FL 33137 USA Tel: 305.573.6355 www.fleetpro-psm.com [email protected] Hans Rood EVP

Armuli 15 Reykjavik, 108 Iceland Tel: 404.993.6116 www.icelandprocruises.com [email protected] Jane Behrend Sales Manager

GALAPAGOS EXPERIENCE

JACOBITE CRUISES LTD

Av. 6 de Diciembre N30-105 y Alpallana Edificio Gayal II, Oficina 502 Quito, Pichincha 593 Ecuador Tel: 593.2.2526220 www.galapagosexperience.net [email protected] Juan Coronel Sales Manager

Dochgarroch Lock, Dochgarroch, Inverness-shire, IV3 8JG UK Tel: 44.1463.233999 www.jacobite.co.uk [email protected] Freda Newton Managing Director

HAIMARK LTD 1536 Cole Blvd, Suite 333 Lakewood, CO 80401 USA Tel: 800.798.4223 ext 561 www.haimarktravel.com [email protected] Tom Markwell Managing Partner, Sales & Marketing

HERITAGE LINE 4100 Birch Street, Suite 100 Newport Beach, CA 92660 USA Tel: 949.903.5977 www.heritage-line.com [email protected] James Selkin Director of Business Development

KD GERMAN RHINE LINE Frankenwerft 35 Cologne, 50667 Germany Tel: 49.221.2088.405 www.k-d.com [email protected] Luisa Huppertz Manager International Sales

MSC CRUISES (USA) INC. 6750 North Andrews Avenue, Suite 100 Fort Lauderdale, FL 33309 USA Tel: 954.958.3283 Fax: 908.605.2600 www.msccruisesusa.com [email protected] Wayne Peyreau Regional Vice President, Sales (USA)

ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

FINANCIAL SERVICES

CRUISE LINE/OPERATOR

NORWEGIAN CRUISE LINE 7665 Corporate Center Drive Miami, FL 33126 USA Tel: 215.513.1499 www.facebook.com/NorwegianCruiseLine Twitter: @CruiseNorwegian www.ncl.com [email protected] Jodi Danyluk Program Manager, Emerging Markets Group travel has never been easier with Norwegian Cruise Line. Our 14 Freestyle Cruising® ships are some of the newest and most contemporary ships at sea. They feature amazing accommodations and public areas and most importantly, the ability to customize group dining, entertainment, and tours prior to sailing. See ad on page 43.

PANDAW RIVER EXPEDITIONS Great West House, Great West Rd Brentford, London TW89DF UK Tel: 44.208.3265620 www.pandaw.com [email protected] Hugh Clayson Commercial Director

PREMICON AG Einsteinstrasse 3 Munich, 81675 Germany Tel: 49.8945747 Fax: 49.8945747 www.premicon.de [email protected] Jens Huhse Director Cruise Projects

ROYAL GALAPAGOS 265 Foch and 6 de Diciembre Avenue 3rd floor Sonelsa Tower Quito, Pichincha EC170143 Ecuador Tel: 593.2.255.4080 www.royalgalapagos.com [email protected] Carolina Egas Sales Executive

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SCENIC 20 Park Plaza, Suite 903 Boston, MA 02116 USA Tel: 617.286.8841 www.scenicusa.com [email protected] Joseph Maloney VP, US Sales & Marketing

VARIETY CRUISES

545 Eighth Ave, Suite 720 New York, NY 10018 USA Tel: 800.319.7776 Fax: 212.594.7073 www.facebook.com/VarietyCruises/timeline Twitter: @VarietyCruises www.varietycruises.com [email protected] Susan Nissim Vice President Product & Business Development With a fleet of over 11 fully-owned vessels and upscale attentive service, Variety Cruises is the premiere worldwide small ship cruise company, providing you a total yachting experience. See ad on page 105.

VICTORIA CRUISES 136-18 39th Avenue Flushing, NY 11354 USA Tel: 212.818.1680 x 1335 Fax: 212.818.9889 www.victoriacruises.com [email protected] Tom Antonucci Sales Manager

WUHAN YANGTZE CRUISE CO. LTD. No. 88 Xima Street, Hanyang District Wuhan, Hubei 430050 China Tel: 626.280.1596 Fax: 626.280.2796 www.ztcruise.com [email protected] Xiwen Zhang Vice President

FINANCIAL SERVICES AVIATION & MARINE SAFETY SOLUTIONS

1515 Perimeter Road, Suite 217 West Palm Beach, FL 33406 Tel: 561.745.9787 Twitter: @AVMASSI www.avmassi.com [email protected] Lou Sorrentino CEO and Managing Director AvMaSSI is dedicated to serving the transportation industry, providing its extensive expertise to airlines, airports, seaports, private and commercial operators, governments and civil aviation authorities, international agencies, manufacturers, and insurance / financial institutions. AvMaSSI provides unique solutions for the advancement of operational integrity and safety worldwide. See ad on page 109.

CAMBRIDGE GLOBAL PAYMENTS 212 King Street West, Suite 400 Toronto, ON M5H 1K5 Canada Tel: 416.646.6409 www.cambridgefx.com [email protected] Anil Sawrup Managing Director, Enterprise Payment Solutions

PAYPAL 2211 N. 1st Street San Jose, CA 95131 Tel: 408.376.7400 www.facebook.com/?_rdr=p#!/PayPalUSA?fref=ts Twitter: @paypal www.paypal.com [email protected] Laura Kane Head of North America Large Enterprise Sales

GROUND OPERATOR - SERVICES

GROUND OPERATOR - SERVICES

FINANCIAL SERVICES

ASSOCIATEMEMBERS

ROBERT W. BAIRD & CO. INC.

FOLLOWME2AFRICA

227 West Monroe Street, Suite 2100 Chicago, IL, 60606 USA Tel: 312.609.4978 Fax: 312.264.0206 www.rwbaird.com [email protected] Jordan Klein Director

Block B, 1 Loch Close Kenilworth, Cape Town, 7700 South Africa Tel: 27.21.657.6800 www.followme2africa.com [email protected] Simon Jones VP of Sales

VAT IT USA Inc 1206 Laskin Road, Suite 201 Virginia Beach, VA 23451 USA Tel: 757.437.4333; 757.642.0161 www.vatit.com [email protected] Raeleen Swift President Tour operators can reclaim the indirect input VAT/GST taxes incurred on all travel packages booked in Germany, Denmark, Sweden and Canada. VATit has taken a complex and timeconsuming procedure and turned it into an effortless way to convert these VAT and GST tax expenses into cash.

GROUND OPERATOR SERVICES >> AFRICA ALPHA TRAVEL (UK) LTD. 98 Bessborough Road Harrow, Middlesex HA1 3DH UK Tel: 44.208.423.0220 Fax: 44.208.423.0201 www.arptravelgroup.com [email protected] Taqi Moledina Group CEO

BIG FIVE TOURS AND SAFARIS LIMITED PO Box 10367 Nairobi, Kenya Tel: 772.287.7995 Fax: 772.287.5990 www.bigfiveafrica.com [email protected] Mahen Sanghrajka CEO

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PRIVATE SAFARIS 1st Floor Waterford House Century City, Cape Town Western Cape 7446 South Africa Tel: 27.21.528.2200 Fax: 27.86.577.4367 www.privatesafaris.com [email protected] James Hassan

SPRINGBOK ATLAS TOURS AND SAFARIS 17 Chiappini Street, Chiappini Square Cape Town, Western Cape 8001 South Africa Tel: 27.21.4604700 Fax: 27.21.4182777 www.springbokatlas.com [email protected] Glenn McKeag CEO

VINTAGE AFRICA Vintage Africa House, Mkungu Close Westlands, PO Box 59470 Nairobi, 00200 Kenya Tel: 254.20.26026000 Fax: 254.20.374.2465 www.vintageafrica.com [email protected] John Munoru General Manager

WELCOME TOURISM SERVICES Grayston 66, 2 Norwich Close, Sandton Johannesburg, Gauteng 2010 South Africa Tel: 27.11.676.3330 Fax: 27.86.505.5285 www.welcome.co.za [email protected] Alessandra Allemann Sales & Marketing Director

>> ALBANIA ALBANIA EXPERIENCE Rruga Themistokli Germengji Kati 1, Shkalla 1,Tirana, Albania Tel: 355.67.20.23.280 www.albania-experience.al [email protected] Gazmend Haxhia President

>> ARGENTINA ARGENTINIQUE Av Pueyrredon 480, 6to 41 Buenos Aires, 1032 Argentina Tel: 54.11.3966.1371 www.argentinique.travel [email protected] Priscila Mills Owner Director

EUROTUR Viamonte 486 Buenos Aires, C1053ABJ, Argentina Tel: 54.11.4312.6077 Fax: 54.11.4322.3079 www.eurotur.tur.ar [email protected] Martin Zanone Managing Director

METROPOLITAN TOURING ARGENTINA Marcelo T. de Alvear 940 – 3rd Floor Cordoba, X5000KGZ Argentina Tel: 54.351.5681802 www.metropolitan-touring.com/Argentina [email protected] Gabriel Nicolai Executive Director

OYIKIL ARGENTINA Catamarca 2188, Martinez Provincia de Buenos Aires B1640FVB Argentina Tel: 54.11.4878.3480 ext 103 Fax: 54.11.4878.3480 www.oyikilviajes.com.ar [email protected] Alberto Bilotte President

ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

SOUTH AMERICAN TOURS

c/o North America Sales Office 5415 Lake Howell Road, #303 Winter Park, FL 32792 Tel: 407.260.9377 www.facebook.com/southamericantours www.southamericantours.com [email protected] Linda Patterson Director of Sales - North America South American Tours has been delivering inspiring travel experiences since 1973. With fully staffed, company owned offices in Argentina, Brazil, Chile, Colombia, Ecuador, Peru and Uruguay, we are recognized for our highly personalized service, attention to detail and creativity. We offer a rich portfolio of itineraries, as well as custom travel.

>> ASIA ASIAN TRAILS LTD. 9/F SG Tower, 161/1 Soi Mahadlek Luang 3 Rajdamri Road, Lumpini, Pathumwan Bangkok, 10330 Thailand Tel: 66.2.6262153 Fax: 66.2.6518110 www.asiantrails.travel [email protected] Claudio Kellenberger Managing Director

DESTINATION ASIA 14 Penn Plaza, Suite 2223 New York, NY 10122 USA Tel: 66.2.2721458 Fax: 66.2.2721460 www.destination-asia.com [email protected] Victoria Sertic Group Business Development Director

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EXO TRAVEL 123 Town Square Place, Suite 372 Jersey City, NJ 07310 USA Tel: 312.613.1600 Fax: 954.252.2335 www.traveltrade.exotissimo.com [email protected] Ron Dreyer Vice President Sales

ICS TRAVEL GROUP - INDOCHINA SERVICES 870 Market Street, Suite 923 San Francisco, CA 94102 USA Tel: 415.434.4015 Fax: 415.434.4145 www.icstravelgroup.com [email protected] Karole Wittmann Senior Sales Manager

TOUR EAST GROUP 1, Magazine Road #07-05/06 Central Mall Office Tower Singapore, 059567 Singapore Tel: 65.62382866 www.toureast.net [email protected] Judy Lum Group Vice-President Sales & Marketing

TRAVEL WAYS 99 Kazi Nazrul Islam Avenue, 4th Floor Kawran Bazaar, Dhaka, 1215 Bangladesh Tel: 88.029.141020 Fax: 88.029.127672 www.bangaltrip.com [email protected] Mir Md Amin Hasan Managing Director

>> AUSTRALIA SAFIR TOURS PTY. LTD

P.O. Box 2059 Fountain Gate, 3805 VIC, Australia Tel: 03.87590142 www.facebook.com/safirtoursaustralia www.safirtours.com.au [email protected] Nayaz Noor CTC, DS Chief Executive Officer

>> AUSTRIA IMAGE PERFORMING ARTS PROMOTION GMBH Orangery im Schloss Schoenbrunn Vienna, 1130 Austria Tel: 43.1.812.50.04.210 Fax: 43.1.812.54.24 www.imagevienna.com [email protected] Stefanie Schodl Sales & Marketing Director Concerts Vienna & Berlin

PEGASUS INCOMING GES.M.B.H Universitätsring 8 Vienna, 1010 Austria Tel: 43.1.59933.200 www.pegasus.at [email protected] Renate Forte Managing Director

SALZBURG PANORAMA TOURS GMBH Schrannengasse 2/2 Salzburg, 5020 Austria Tel: 43.662.883211 Fax: 43.662.871618 www.panoramatours.com [email protected] Stefan Herzl President

>> BOLIVIA CRILLON TOURS S.A. TITICACA HYDROFOILS

PO Box 4785, Edif. Krsul PB La Paz, Bolivia Tel: 591.223.37533 Fax: 591.221.16482 www.facebook.com/CrillonTours Twitter: @crillon_tours www.titicaca.com; www.uyuni.travel [email protected] Darius Morgan Jr. Vice President

>> BRAZIL RENTAMAR TURISMO Santa Clara Street, 70 - 6th Floor Rio de Janeiro, 22041-010 Brazil Tel: 55.21.3816.6850 Fax: 55.21.2255.0903 www.rentamar.com.br [email protected] Adriano Vieira Executive Director

SOUTH AMERICAN TOURS 5415 Lake Howell Road, Suite 303 Winter Park, FL 32792 USA Tel: 407.260.9377 www.southamericantours.com [email protected] Linda Patterson Director of Sales, North America

>> CANADA BREWSTER TRAVEL CANADA PO Box 1140, 100 Gopher Street Banff, AB T1L 1J3 Canada Tel: 403.762.6700 Fax: 403.762.6750 www.brewster.ca [email protected] Eliza Fair Business Development Manager, North America

VIA RAIL CANADA INC.

TURAVION

1150 Station Street, Suite 300 Vancouver, BC V6A 4C7 Canada Tel: 604.640.3741 Fax: 604.640.3757 www.viarail.ca [email protected] Ryan Robutka Senior Manager - International Sales & Market Development (US)

Av. Apoquindo 3000, Piso 3 Las Condes, Santiago, 750000 Chile Tel: 56.2.223300860 www.turavion-incoming.com [email protected] Patricio Zamorano Sales & Marketing Manager North America, Australia & UK

>> CHILE ADSMUNDO El Golf 99, 5th Floor, Las Condes Santiago, 7550125, Chile Tel: 56.2.2.3877017 www.adsmundochile.com [email protected] Cristian Vargas General Manager

EKATOURS Las Urbinas 87, Suite 36 Santiago, Chile Tel: 56.2.23344386 Fax: 56.2.23340882 www.ekatours.cl [email protected] Emardo Azocar Director

LATITUD 90 S.A. Av. Kennedy 7268 Santiago, 7650618 Chile Tel: 56.2.22411941 Fax: 56.2.9542019 www.latitud90.com/incoming [email protected] George Horney Inbound Tourism Director

TRAVELART SPA

TURISMO MILODON

GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

A. Vespucio Sur 700, Las Condes Santiago, RM7550000 Chile Tel: 56.2.2367.1422 Fax: 56.2.657.2420 www.waytogochile.com [email protected] Hernan Huidobro Managing Director

>> CHINA CHINA CYTS TOURS HOLDING CO. LTD. 19/F CYTS Plaza , No. 5 Dongzhimen South Avenue, Dongcheng District Beijing, 100007 China Tel: 86.10.58158835 Fax: 86.10.58158845 www.aoyou.com [email protected] Catherine Zhang GM-North American Department

CHINA DELIGHT DMC Suite B2-601, Hongdu Business Centre, A#61, Ande Road Dongcheng District, 100011, Beijing China Tel: 855.268.5667 www.chinadelightdmc.com [email protected] Doug Vogl Senior Sales Manager

Europa 2081 Santiago de Chile, Chile Tel: 56.22437.5672 Fax: 56.22378.3494 www.travelart.com [email protected] Claudia Umscheid Sales Manager

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ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

CHINA HIGHLIGHTS - CITS GULLIN Building 6, Chuangyi Business Park 70 Qilidian Road Guili, Guilin, Guangxi 541004 China Tel: 86.773.2831999 Fax: 86.773.2827424 www.chinahighlights.com [email protected] Victor Shu General Manager

CHINA INTERNATIONAL TRAVEL Service Head Office Rm. 705 CITS Head Office Building, No. 1 Dong Dan Beidajie, Dongcheng District Beijing, 100005 China Tel: 626.568.8993 Fax: 626.568.9207 www.cits.net [email protected] Frank Li Sales Manager - USA

CHINA SHANDONG TRAVEL Service International Tourism Corporation Suite 608, Tower 17, Chenji Center, Heping Rd., Jinan, Shandong 250014, China Tel: 86.531.82607659 Fax: 86.531.86590198 www.cststravel.com [email protected] Yucai Wang Managing Director

CHINA SUZHOU CULTURAL International Travel Room 6216, No. 138, Xin Shi Road Suzhou, 215007 China Tel: 86.512.65220856 www.adventures-to-china.com [email protected] Cui Jun Deputy General Manager

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CHINA TRAVEL SERVICE HEAD OFFICE

METROPOLITAN TOURING COLOMBIA

JingAn Centre - 16th Floor, No. 8 Bei San Huan East Road Chaoyang District, Beijing, 100026 China Tel: 86.10.64612591 / 86.10.8590.8288 Fax: 86.10.64612593 www.chinatravelsolution.com [email protected] Colleen Xu Deputy General Manager – America and Pacific Department

Carrera 15 No. 85-61, Oficina 401 Bogota, D.C., Colombia Tel: 57.618.0244 x109 www.metropolitan-touring.com [email protected] Camilo Calderon General Manager

DRAGON DELIGHT INTERNATIONAL TOURS, LTD. Suite 918, Tianhua Mansion No. 283 North Wusi Road Fuzhou, Fujian 350003 China Tel: 86.591.87766951 Fax: 86.591.87766949 www.chinatourstailor.com [email protected] Yong Lin Managing Director

INTOCHINA TOURS DMC No.200 Guangfu Road Hangzhou, 310006 China Tel: 86.571.87553590 Fax: 86.571.87911479 www.intochinatours.com [email protected] Chen Yan Zhi Managing Director

>> COLOMBIA COLOMBIA57 TOURS, TRAVEL Cr 23 A # 74 - 86, Milan, Manizales Caldas, Colombia Tel: 57.314.613.7915 www.colombia57.com [email protected] Brendan Rayment Commercial Director

>> COSTA RICA CRT Destination Marketing and Management Services San Rafael, Alajuela, PO Box 1199 San Jose, Alajuela 1200 Pavas, Costa Rica Tel: 506.2508.5000 Fax: 506.2508.5134 www.costarica4u.com [email protected] Marcos Crespo CEO

DESTINATION COSTA RICA San Pedro, La Granja San Jose, 2200-2050 Costa Rica Tel: 506.252899 Fax: 506.252899 www.destinationcr.com [email protected] Adolfo Gomez President

GRAY LINE COSTA RICA - TOUR OPERATOR AND DMC 400 Northeast from Best Western Irazu, La Uruca San Jose, 1017 Costa Rica Tel: 506.222.02126 www.graylinecostarica.com [email protected] Ana Cristina Guevara Gerente General

HORIZONTES NATURE TOURS Street 28 Av.1&3, Paseo Colon San Jose, SJO1780-1002 Costa Rica Tel: 506.2222.2022 Fax: 506.2255.4513 www.horizontes.com [email protected] Ana Saborio General Manager

ASSOCIATEMEMBERS

SWISS TRAVEL COSTA RICA

>> CROATIA

GROUND OPERATOR - SERVICES

ATLAS DUBROVNIK P.O. Box 7-1970 ZP 1000 San Jose, Costa Rica Tel: 2282.48.98 Fax: 2282.48.90 www.facebook.com/SwissTravel Twitter: @swisstravel www.swisstravelcr.com [email protected] Patricia Gamboa VP Marketing & Sales Swiss Travel offers you access to the most complete inventory of tours, hotels, transfers and logistics for personalized itineraries prepared by professional executives who create experiences. We have our own team of tour guides and drivers based in San Jose, Guanacaste and Mid Pacific available 24/7.

TRAVEL EXCELLENCE COSTA RICA

Avenue 1, 28-30 streets, #2845 San Jose, Costa Rica Tel: 506.2523.9100 Fax: 506.2523.9199 www.facebook.com/beyondsenses?v=info Twitter: @travelexcellenc www.travelexcellence.com [email protected] Carlos Blanco Marketing Director Travel Excellence offers everything from tailored itineraries to corporate incentives. Thanks to our commitment to excellence, the company is ISO 9001-2008 certified, Sustainable Tourism CST and C-Neutral certified, and Rainforest Alliance certified, which make us the most trustworthy receptive operator in the country. We always offer the professionalism and friendliness that characterize our service.

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Vukovarska 19 Dubrovnik, 20000 Croatia Tel: 385.1.6387.730 www.atlas-croatia.com [email protected] Tomislav Varga CEO

BAN TOURS Kaptol 11 Zagreb, 10000 Croatia Tel: 385.1.48.14.808 Fax: 385.1.48.14.677 www.croatiaexperience.com [email protected] Suzana Markovic Director of Sales & Marketing

FORTUNA TRAVEL DMC Tuskanova 37
Zagreb, 10000 Croatia Tel: 385.9835033 Fax: 385.1466669 www.fortunatraveldmc.com [email protected] Claudia Fortuna Sales Manager

INTOURS DMC Bihacka 2A Split, Croatia Tel: 385.21.486.549 Fax: 385.21.486.549 www.intours-dmc.com [email protected] Ante Lacman Director

KATARINA LINE TRAVEL AGENCY M. Tita 75/1 Opatija, 51410 Croatia Tel: 385.51.603.400 Fax: 385.51.271.372 www.katarina-line.com [email protected] Katica Hauptfeld Director

UNILINE Sergia Dobricha 16 Pula, 52100 Croatia Tel: 385.5249515 Fax: 385.5221504 www.uniline.hr [email protected] Boris Zgomba Chairman of the Board

>> CUBA CUBA TRAVEL SERVICES 10833 Valley View St., Suite 250 Cypress, CA 90630 USA Tel: 562.366.1631 Fax: 310.645.9460 www.cubatravelservices.com [email protected] Emily Sanchez Marketing Director

>> ECUADOR ADVANTAGE TRAVEL

Av. Gaspar de Villarroel N40-143 y Av. 6 de Diciembre. Edif. Ritz Plaza Esquina, Quito, Ecuador Tel: 593.2.3360.887; –888; –889 Fax: 593.2.3360.774 www.facebook/AdvantageTravel Twitter: @Advantagecuador www.advantagecuador.com [email protected] Raul Garcia President Advantage Travel DMC, with 20 years of experience, believes in the importance of exploring the fascinating diversity of Ecuador, with two amazing, intimate cruises and a wonderful lodge. The Manatee Explorer Cruise takes you on an expedition adventure in the rainforest; the Anakonda Amazon River Cruise gives you luxury along the upper Amazon River; and the Mantarya Lodge overlooks the Pacific coast.

ASSOCIATEMEMBERS

Av. Amazonas N24-03 y Wilson Quito, N24-03, Ecuador Tel: 593.2.222.8385 Fax: 593.2.223.9305 www.andeantc.com [email protected] Bram van Leeuwen President

CRETER TOURS J. Pinto E5-29 and Juan Leon Mera PO Box 17-21-1031 Quito, Ecuador Tel: 593.2.2222187 Fax: 593.2.2554503 www.cretertours.com.ec [email protected] Hans-Jurgen Creter General Manager

EQ TOURING Calle Checoslovaquia E9-95 y Suiza Edf. Eveliza Plaza, Of. 404 Quito, Pichincha, Ecuador Tel: 593.2.333.3718 Fax: 593.2.603.6192 www.eqtouring.com [email protected] Jorge Villalobos General Manager

KLEINTOURS - GO GALAPAGOS

Ave. Eloy Alfaro N34-11 & Catalina Aldaz St. Quito, Pichincha, Ecuador Tel: 593.2.2267000 Fax: 1.718.764.4251 www.facebook.com/GalapagosEcuador Twitter: @GoGalapagos www.gogalapagos.com [email protected] Pamela Brito Sales Manager GO Galapagos – Ecuador / KleinTours has been in the market for 33 years. We own the M/V Galapagos Legend (100 passengers) and M/Y Coral I and M/Y Coral II (36 and 20 passengers) and offer private, semi-private and customized packages from our mainland operations in each region of Ecuador. See ad on page 51.

LATIN TRAILS

METROPOLITAN TOURING ECUADOR Av De las Palmeras N45-74 y De las Orquideas Quito 1701204 Ecuador Tel: 593.2.2988.300 Fax: 593.2.3341.250 www.facebook.com/metropolitantouring Twitter: @MetroTouring www.metropolitan-touring.com [email protected] Michelle Pozo Commercial Manager

GROUND OPERATOR - SERVICES

ANDEAN TRAVEL COMPANY

SURTREK - ECUADOR AND GALAPAGOS TOURS San Ignacio E10-114 y Caamano Quito, Pichincha 17-07-8811 Ecuador Tel: 593.2.250.0660 Fax: 593.2.2500.540 www.surtrek.com [email protected] Alfonso Tandazo President CEO

>> EGYPT COSMOS TOURS

Isla Espanola 144, San Rafael Quito, Ecuador Tel: 593.22.867832 Fax: 593.22.073918 www.facebook.com/latintrails Twitter: @latintrails www.latintrails.com [email protected] Marcel Perkins Managing Director B2B incoming tour operator with over 15 years’ experience. Services include: Wildlife cruises on board world class expedition yachts: Seaman Journey & Sea Star Journey in Galapagos and M/V Cattleya in the Peruvian Amazon; Amazon rainforest lodge in Ecuador; a la carte DMC in Ecuador and Peru; and 24/7 “Adventure Concierge”. See ad on page 105.

11 Sphinx Square Cairo, Egypt Tel: 20.1.0044.44445 Fax: 20.2.3303.0316 www.cosmos.com.eg [email protected] Sherif El Banna CEO

EMECO TRAVEL 2 Talaat Harb Street, Downtown Cairo, Egypt Tel: 20.2.25744599 Fax: 20.2.25744212 www.emeco.travel [email protected] Elhamy ElZayat Chairman and CEO

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ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

EXCEL TRAVEL. S.A.E. 68 Merghany Street, Heliopolis Cairo, 11341 Egypt Tel: 20.2.24136100 x101 Fax: 20.2.2418215 www.exceltrvl.net [email protected] George Fawzi President and CEO

NATIONAL TRAVEL SERVICE 10 Talaat Harb Street, Evergreen Tower Cairo, 00202 Egypt Tel: 20.2.25757215 Fax: 20.2.25770095 www.ntsegypt.com [email protected] Nehal El Manawy Vice President Marketing

SOUTH SINAI TRAVEL 79 Merghany Street, Heliopolis Cairo, 11341, Egypt Tel: 20.22.901862 Fax: 20.22.4187396 www.southsinai.com [email protected] Sameh Agha Managing Director

SPRING TOURS EGYPT 3, El Sayed El Bakry Street, Zamalek Cairo, 11211 Egypt Tel: 20.2.2736597 Fax: 20.2.2736597 www.springtours.com [email protected] Walid Tarabay Managing Director

SYLVIA TOURS EGYPT 129 Al Alamein Street, Mohandessin Cairo, 12411 Egypt Tel: 20.2.33026688 Fax: 20.2.33452098 www.sylviatours.com [email protected] Magdy Edward General Manager

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TRAVEL PLUS

29 Dimashk St., El Mohandessin Giza, Egypt Tel: 002.3304.2501 / 02 / 03 Fax: 002.3304.2504 www.facebook.com/travelplusegypt.gabouseif Twitter: @Travelplusegypt www.travelplus-eg.com [email protected]; [email protected] Gamal Abu Seif Chairman

WINGS GROUP EGYPT 250 S President Street, Suite 406 Baltimore, MD 21202 USA Tel: 410.771.0925 Fax: 410.771.0928 www.wingsegypt.com [email protected] Magdy Keryakos Senior Vice President

>> EL SALVADOR SALVADOREAN TOURS Centro Comercial Feria Rosa, Local 101B San Salvador, El Salvador Tel: 503.2243.6113 Fax: 305.397.2969 www.salvadoreantours.com [email protected] Rodrigo Moreno Marketing and PR Manager

>> ENGLAND CHIC OUTLET SHOPPING - C/O VALUE RETAIL PLC 50 Pingle Drive Bicester, OXON, OX266WD UK Tel: 44.1869.366658 Fax: 44.1869.250543 www.chicoutletshopping.com/planyourvisit [email protected] Ian Stazicker Tourism Director

CITY SIGHTSEEING LIMITED City Sightseeing Worldwide, Unit 4 Pathlow Farm Featherbed Lane, Wilmcote Stratford-upon-Avon, Warwickshire CV37 0ER UK Tel: 44.1789.299123 Fax: 44.1789.414681 www.city-sightseeing.com [email protected] Oliver Nicholls International Sales Manager

EVAN EVANS TOURS 258 Vauxhall Bridge Road London, SW1V 1BS UK Tel: 44.20.7950.1777 Fax: 44.20.79501771 www.evanevanstours.co.uk [email protected] Chris Pourgourides Sales Manager

GOLDEN TOURS LTD. 156 Cromwell Road London, SW7 4EF UK Tel: 44.207.233.7030 Fax: 44.207.233.7039 www.goldentours.com [email protected] Nick Palan Managing Director

PREMIUM TOURS LTD 86-88 Gresham Road, Suite 14 London, SW9 7NP UK Tel: 44.207.703.1311 Fax: 44.207.404.7312 www.premiumtours.co.uk [email protected] Phil Coulter Commercial Director

THE GROUP COMPANY Third Floor Toft House, 10 Toft Green York, Yorkshire Y01 6JT UK Tel: 44.845.308.1500 www.thegroupcompany.com [email protected] Naomi Stewart Sales Director

TRAVEL AGENDA

IRRO-REISEN COACH CHARTER

TRAVEL EUROPE

39-41 North Road London, Islington N7 9DP UK Tel: 44.207.607.8282 www.travel-agenda.com [email protected] Richard Blake Director

>> ETHIOPIA

Germany/Europe Inc 80 Broad Street, Suite 621 New York, NY 10004 USA Tel: 212.837.7920 Fax: 49.5841.977.327 www.coach-charter-germany.com [email protected] Jessica Irro Sales Manager

Reiseveranstaltungs GmbH Unterdorf 37a Stans, 6135 Austria Tel: 43.5242.6900.4833 Fax: 43.5242.6900.5833 www.traveleurope.cc [email protected] Richard Schubert Director of Sales

JACARANDA TOURS

KOMPAS HOLIDAYS INTERNATIONAL

TUMLARE CORPORATION

P.O. Box 170082 Addis Ababa, Ethiopia Tel: 770.377.8892 www.jacarandatours.com [email protected] Jessie Bligh Sales Manager

2929 E. Commercial Blvd, Suite 201 Fort Lauderdale, FL 33308 USA Tel: 954.771.9200 Fax: 954.771.9841 www.kompas.net [email protected] Predrag Krivokapic President

271 Waverley Oaks Road Waltham, MA 02452 USA Tel: 978.579.0020 ext 12 Fax: 978.579.0883 www.tumlare.com [email protected] Joseph Green General Manager, North America

OOSTENRIJK GROEP

>> GEORGIA

KIBRAN TOURS - ETHIOPIA Mickey Leyland Street Addis Ababa, 15465 Ethiopia Tel: 25.1.116626214 Fax: 25.1.116626216 www.kibrantours.com [email protected] Assefa Azene CEO

>> EUROPE ACP RAIL INTERNATIONAL PO Box 1034 Maplewood, NJ 07040 USA Tel: 973.202.4571 Fax: 514.733.5541 www.acprail.com [email protected] Tim Roebuck Vice President

BACK-ROADS TOURING CO. Level 1, 107 Power Road Chiswick, W4 5PY UK Tel: 845.200.5845 www.backroadstouring.com [email protected] Chris Coillet
Vice President - North America

Verrijn Stuartweg 52 Diemen (Amsterdam), 1112 AX Netherlands Tel: 31.20.6952511 Fax: 31.20.6951740 www.oostenrijk-bv.nl [email protected] JCR (Rogier) Staal CEO

RAIL EUROPE 44 South Boardway, 11th Floor White Plains, NY 10601 USA Tel: 914.682.2999 Fax: 914.682.3712 www.raileurope.com [email protected] Fred Spagnuolo Director Goups

RUIJS TRAVEL Het Wargaren 5 Lith, 5397 GN Netherlands Tel: 31.412.615500 Fax: 31.412.61.5501 www.ruijstravel.com [email protected] Corne Ruijs Managing Director

GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

JSC LIBERTY GEORGIA 29, I. Abashidze Street Tbilisi, 0179 Georgia Tel: 99.53222401 [email protected] George Shengelia General Director

>> GERMANY APPINA TRAVEL GMBH Starnbergerstrasse 15 Gauting/Munich, 82131 Germany Tel: 49.89.18394513 Fax: 49.89.18934511 www.appina-travel.com [email protected] Luis Lintner Managing Partner

ARS-INCOMING SERVICE GMBH Turlweg 23 Lappersdorf, 93138 Germany Tel: 49.941.83096148 Fax: 49.941.8905451 www.ars-incoming.com [email protected] Kathrin Prockl Managing Director / Owner

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GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

COMPASS TOURS INCOMING

UNIVERSAL TRAVEL DMC

Divisions of Kater Mice & Tours GmbH St.-Paul-Str. 9 Munich, Bavaria, 80336 Germany Tel: 49.89.45230790 Fax: 49.89.452307938 www.kater-dmc.de [email protected] Michael Kater CEO

28 Akadimias Street Athens, 10671 Greece Tel: 30.210.3646676 Fax: 30.210.3614516 www.universaltravel.gr [email protected] Alexandra Papanastassiou Managing Director

>> INDIA AMBER TOURS PVT. LTD.

>> GUATEMALA

707 Akash Deep, Barakhamba Road New Delhi, 110 001 India Tel: 91.11.2331.2773 Fax: 91.11.2331.2984 www.ambertours.in [email protected] Shanti Kohli Managing Director

Wasserburger Landstrasse 246 Munich, 81827 Germany Tel: 49.89.460.960.33 Fax: 49.89.460.960.35 www.lukevent.com [email protected] Luke Espir Owner

VIAVENTURE CENTRAL AMERICA

COX AND KINGS (INDIA) LTD.

Residenciales San Pedro el Panorama, Casa 13A Antigua, Sacatepequez 03001 Guatemala Tel: 44.78.6656.9825 www.viaventure.com [email protected] Becky Harris Director of Sales and Marketing / Owner

8060 Melrose Avenue Los Angeles, CA 90046 USA Tel: 323.557.1820 Fax: 323.655.1774 www.coxandkingsinbound.com [email protected] Vipul Kapur Vice President - The Americas

MILLER INCOMING GMBH

>> HONG KONG

LUKEVENT

Millerhof 2 - 5 Schlier, 88281, Germany Tel: 49.7529.971341 www.miller-incoming.com [email protected] Joachim Miller General Manager

WEICHLEIN TOURS + INCENTIVES Neuhauser Str. 23 Munich, 80331 Germany Tel: 49.89.85636630 Fax: 49.89.85636636 www.weichlein.de [email protected] Marina Parra-Flechsig Managing Director / Owner

>> GREECE TOURGREECE S.A. 80-88 Syngrou Avenue Athens, 11741 Greece Tel: 30.210.9244345 Fax: 30.210.9244351 www.tourgreece.gr [email protected] Vassilis Sakellaris President

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JETWAY EXPRESS LIMITED Jetway House, 1 York Road Kowloon Tong, Kowloon, Hong Kong Tel: 852.2.336.6916 Fax: 852.2.336.6865 www.jetwayexpress.com [email protected] Samuel Wong Managing Director

>> ICELAND ICELAND TRAVEL

Skógarhlíð 12 105 Reykjavík, Iceland Tel: 354.585.4300 Fax: 354.585.4391 www.facebook.com/IcelandTravelTourOperator Twitter: @icelandtravelito www.icelandtravel.is [email protected] Jóhanna Gilsdorf Sales and Marketing North America

CREATIVE TRAVEL PVT. LTD. Creative Plaza, Nanakpura, Moti Bagh New Delhi, 110 021 India Tel: 91.11.26872257/58/59 Fax: 91.11.26885886/26889764 www.creative.travel [email protected] Rajeev Kohli Joint Managing Director

EASTBOUND TOURS AND TRAVELS PVT. LTD C-41 Gulmohar Park New Delhi, 110049 India Tel: 91.98.101.04315 Fax: 91.11.2653.1731 www.eastbound.in [email protected] Amit Kishore Director

ERCO TRAVELS PVT. LTD. F 204-206, Ashish Complex, LSC Mayur Vihar Ph-1 Delhi, 110091 India Tel: 91.11.45329900 Fax: 91.11.22755049 www.ercotravels.com [email protected] Ravi Gosain Managing Director

EXOTIQUE EXPEDITIONS PVT LTD Suite 207/208, RG Complex, Plot-08 Central Market, Sector-05 Dwarka, New Delhi, 110075, India Tel: 91.11.2808.1341 Fax: 91.11.4273.0400 www.exotiqueindia.com [email protected] Jayaraman Venkataraman Managing Director

INDIAN TRAVEL PROMOTION CO. PVT. LTD. Global Center, 327, Udyog Vihar Phase II Gurgaon, Haryana 122016 India Tel: 91.124.4785900 Fax: 91.124.4785950 www.indiantravelpromotion.com [email protected] Sidhartha Roy Sr. V.P. Business Development

INDO ASIA LEISURE SERVICES LIMITED Indo Asia House, 56 Institutional Area - Sector 44 Gurgaon, Haryana 122002 India Tel: 91.124.4534500 Fax: 91.124.4534585 www.indoasia-tours.com [email protected] Gajendra Singh Panwar Director

INTERNATIONAL VENTURES AND TRAVEL (INDIA) PVT. LTD 38, Akash Neem Marg, DLF City, Phase – II Gurgaon, Haryana 122 002 India Tel: 91.124.4017851 Fax: 91.124.4017842 www.ivatindia.com [email protected] Rajnish Kapoor President

KUONI TRAVEL (INDIA) PVT. LTD. Tower B, Delta Square, M.G. Road, Sector – 25 Gurgaon, Haryana 122001 India Tel: 91.124.4703435 Fax: 91.124.4563100 www.sita.in [email protected] Neeraj Bhatt Head - Operations & Business Development

LE PASSAGE TO INDIA TOURS AND TRAVEL PVT. LTD

RAMA TOURS AND TRAVELS PVT. LTD

E-29 Hauz Khas New Delhi, 110 016 India Tel: 91.11.4165.3100 x233 Fax: 91.11.4165.3101 www.lpti.in [email protected] Madhu Sudan Vice President - America Sales and Marketing

8 W. Monroe Street, Suite 424 Chicago, IL 60603 USA Tel: 773.205.7900 x8 Fax: 773.205.7912 www.indiawithrama.com [email protected] Amit Kapur Director

LUXURY INDIA HOLIDAYS PVT LTD.

TOP TRAVEL AND TOURS (P) LTD.

98 - P Sector 30, Gurgaon New Delhi 122001 India Tel: 91.124.4114553 Fax: 91.1242383 www.luxuryindiaholidays.com [email protected] Vishwas Makhija Founder-President

L-3, Samrat Bhawan, Ranjit Nagar Commercial Complex New Delhi, 110008 India Tel: 91.11.43677777 Fax: 91.11.2570.1125 www.topindiatour.com [email protected] Rajendra Mathur Managing Director

MAKE MY TRIP INC. 60 E. 42nd Street, Suite 2029 New York, NY 10165 USA Tel: 212.760.1511 Fax: 212.656.1303 www.us.makemytrip.com [email protected] Ruby Chadha Sr. Manager Business Development

MERCURY TRAVELS LIMITED The Oberoi Shopping Arcade, Nariman Point Mumbai, 400021 India Tel: 91.22.66150620 Fax: 91.22.22023663 www.mercurytravels.co.in [email protected] Aashutosh Akshikar President and CEO

ORIENT EXPRESS PRIVATE LTD. 70, Janpath New Delhi, 110 001 India Tel: 91.11.41514430 Fax: 91.11.23723869 www.orientexpressltd.com [email protected] Manish Poddar Vice President

GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

TOURISM INDIA MANAGEMENT ENTERPRISES LTD. 78, Institutional Area, Sector 44 Gurgaon, Haryana, 122002, India Tel: 91.124.4932450 Fax: 91.124.4932499 www.tourismindiamanagement.com [email protected] Sanjeev Joshi Director

TRAIL BLAZER TOURS INDIA PRIVATE LIMITED 5th Floor, Sewa Corporate Park, M G Road (Near IFFCO Chowk), Gurgaon, Haryana, 122002 India Tel: 91.124.4872777 www.trailblazerindia.in [email protected] Homa Mistry Chief Executive Officer

TRAVEL CORPORATION INDIA LTD 358 Fifth Avenue, Suite 1201 New York, NY 10001 USA Tel: 212.935.4825 x25 Fax: 212.753.3956 www.tcindia.com [email protected] P. Vegaraju General Manager- Americas

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GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

TRAVEL SCOPE INDIA

VUE INDIA TOURS PVT. LTD.

215 Qutab Plaza, DLF City Phase 1, NCR of Delhi Gurgaon, Haryana, 122002, India Tel: 91.124.4999.499 Fax: 91.124.4999.477 www.travelscopeindia.com [email protected] Mohan Narayanaswamy Managing Director

C-101-102, Lajpat Nagar-1 New Delhi, 110024 India Tel: 91.11.46556066 Fax: 91.11.46556050 www.vueindiatours.com [email protected] Vipan Sharma Managing Director

TRAVEL WORLD EXPERIENCES (A SDU TRAVEL GROUP)

WORLDWIDE ADVENTURES INDIA PVT LTD

28-32, Ground Floor, Rectangle 1. D-4, Distt. Centre – Saket New Delhi, 110017, India Tel: 91.11.43799700 Fax: 91.11.43799799 www.travelworldexperiences.com [email protected] Sameer Bhattacharya President

Suite 211, Tower A, SpazEdge, Sector 47 Sonha Road Gurgaon (NCR-Delhi), Haryana, 122002 India Tel: 91.124.4387371 Fax: 91.124.438.7378 www.worldwideadventuresindia.com [email protected] Balachandran Menon Managing Director

TRAVELITE INDIA

YATRA EXOTIC ROUTES

RZ A / 96, Road No. 6, Street No. 9 Mahipalpur Extension New Delhi, 110 037, India Tel: 91.11.4712.5200/20 Fax: 91.11.4712.5205 www.traveliteindia.com [email protected] Sarab Jit Singh Managing Director

4th Floor Unitech Cyber Park,Sector – 39 Gurgaon, 122001 India Tel: 91.0124.3396400 Fax: 91.124.3040779 www.yatraexoticroutes.com [email protected] Mithlesh Kumar Manager

TWU TRAVEL WITH US PVT. LTD 301, Aggarwal Complex, LSC, A-1/B, Building-C1 Janakpuri, New Delhi, 110058 India Tel: 516.728.4573 Fax: 91.11.25513052 www.trvlwithus.com [email protected] Mohit Saigal Marketing Manager

>> IRELAND RAILTOURS IRELAND Rail Tours House-First Class,16 Amiens Street Dublin, 1 Ireland Tel: 973.214.1883 www.RailtoursIreland.com [email protected] James Kelly Vice-President, Sales- US & Canada

>> ISRAEL AMIEL TOURS 5 Yoni Netanyahu Street Or Yehuda, 60376 Israel Tel: 972.3.538.8444 Fax: 972.3.533.6174 www.amiel.com [email protected] Oni Amiel CEO & President

DIESENHAUS UNITOURS INCOMING TOURISM LTD.

>> INDONESIA

3 Hamelacha Street, PO Box 57176 Tel Aviv, 61571 Israel Tel: 972.3.5651313 Fax: 972.3.6240579 www.diesenhaus.com [email protected] Dov Sarid Managing Director

ASIA WORLD INDONESIA

EDI TRAVEL

Panorama Building 4th Floor, Jalan By Pass Ngurah Rai 620, Denpasar, Bali, 80228 Indonesia Tel: 62.812.385.0439 Fax: 62.361.722187 www.asiaworldindonesia.com [email protected] Renato Domini Owner - Director

Kibbutz Gonen, PO Box 168 Upper Galilee, 12130 Israel Tel: 855.200.4334 www.editravel-israel.com [email protected] Boaz Shalgi Owner

UNI CRYSTAL HOLIDAYS PVT. LTD.

ESHET INCOMING

A-201 Crystal Suite, Ansal Chamber-1 Bhikaiji Cama Place New Delhi, 110066, India Tel: 91.11.26161252 Fax: 91.11.2610.0313 www.unicrystalholidays.com [email protected] Viney Tyagi Co-Founder & Director

12, Nahalat Yitzhak Street Tel Aviv, 67442 Israel Tel: 972.3.6086202 Fax: 972.73.3271100 www.eshetincoming.com [email protected] Amnon Ben-David CEO

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G2 TRAVEL ISRAEL

TAILOR MADE TOURS

TOMORROW TRAVEL SRL

4 Hataasiya Street, 1st Floor Tel Aviv, 67138 Israel Tel: 972.3.7943535 Fax: 972.3.7943551 israel.g2-travel.com [email protected] Eran Benkel General Manager

59 Hamasger Street Tel Aviv, 62717 Israel Tel: 972.3.6845011 Fax: 972.3.6845000 www.tailormade.co.il [email protected] Josephine Zinder President

Via Luigi Berzolari 11 Rome, 00146 Italy Tel: 39.06915111 www.tomorrowtravel.it [email protected] Antonella Chiaranzelli President

HOLIDAY TRAVEL

VERED HASHARON TRAVEL & TOURS LTD

1 Hasharon Street Airport City, 7019900 Israel Tel: 972.935.0061 ext 50093 Fax: 972.935.0161 www.holidaytravel.co.il [email protected] Yaffa Maor General Manager

KENES TOURS Hayarden 2, 70100 Airport City Airport City Ben Gurion Airport, 70100 Israel Tel: 972.54.6787895 Fax: 972.3.9727595 www.kenestours.com [email protected] Nathan Hitron Director of Sales & Marketing - Kenes Tours

NAZARENE TOURS Paul VI St. , PO Box 86 Nazareth, 16100 Israel Tel: 972.04.6470797 Fax: 972.04.6566505 www.nazarene-tours.com [email protected] Ala`a Afifi Sales & Marketing Manager

OPHIR TOURS 6 Hanatziv Street Tel Aviv, 67010033 Israel Tel: 972.52.4568804 www.ophir-peltours.com [email protected] Tamar Lurye General Manager

4 Ben Gurion Street Nes Ziona, 70400 Israel Tel: 972.8.9303999 www.veredgo.com [email protected] Yehuda Raviv V.P. Markering

>> ITALY CAR ITALY AND TOURS CORP 80-15 Myrtle Avenue Glendale, NY 11385 USA Tel: 718.821.7870 Fax: 718.821.7861 www.caritalyandtours.com [email protected] John Digangi President

GARTOUR Viale Castro Pretorio, 124 Rome, Lazio, 00185 Italy Tel: 39.06.48.90.2040 Ext 354 www.gartourprograms.net [email protected] Monia Cossa North America Market Manager

MICHELANGELO INTERNATIONAL TRAVEL Via Monte Misone 13/B Rive Del Garda, 38066 Italy Tel: 888.222.5316 Fax: 39.0464.520417 www.michelangelo.travel/us [email protected] Aldo Caronia Director of Sales & Marketing

GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

WALKS LLC 1946 S I-35, Suite 100 Austin, TX 78704 USA Tel: 888.683.8670 www.walksofitaly.com [email protected] Stephen Oddo Co-Founder

>> JAPAN JTB GLOBAL MARKETING AND TRAVEL JTB Building 15 F, 2-3-11, Higashi-Shinagawa Shinagawa-ku, Tokyo, 140-8604 Japan Tel: 81.3.5796.5420 Fax: 81.3.5495.0684 www.jtbgmt.com [email protected] Satoshi Kawana General Sales Manager

NIPPON TRAVEL AGENCY Shimbashi Ekimae Bldg. No.1 3F, Shimbashi Minato-ku, Tokyo, 1058606, Japan Tel: 81.3.3572.8744 Fax: 81.3.3572.8766 www.ntainbound.com [email protected] Kazuhiro Miyoshi General Manager

>> JORDAN DAKKAK TOURS INTERNATIONAL 36 Al Sharif Naser Bin Jamil Street PO Box 910902 Amman, 11191 Jordan Tel: 962.6.5601076 Fax: 962.6.5687972 www.dakkak.com [email protected] Ziad Dakkak Managing Director

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ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

DISCOVERY CIRCLE TOURS PO Box 319 Amman, 11118 Jordan Tel: 962.6.464.1959 Fax: 962.6.461.0095 www.discoverycircletours.com [email protected] Jack Farraj General Manager

JORDAN & BEYOND TOURS - DMC Office 409 - Caracas Building - Yajooz Street Jubeiha, Al Jubeihah - Amman, PO Box: 2780, Amman, 11941 Jordan Tel: 962.6534727 Fax: 962.6534727 www.jordanandbeyond.com [email protected] Mousa Helal General Manager

KARMA HOUSE/DMC - TRAVEL AND TOURISM PO Box 926316 Amman, 11190 Jordan Tel: 962.6.4631.654 Fax: 962.6.4631.183 www.karmahousejordan.com [email protected] Ghada Najjar Managing Director

TYCHE TOURS Shmeisani, Abdul Hamid Sharaf St. - 117 Amman, 11196 Jordan Tel: 962.65663150 / 5671150 Fax: 962.6.5690150 www.tyche.com [email protected] Arwa Mahadin Director

UNITED TRAVEL AGENCY PO Box 35241 Abdul Hameed Sharaf Street 58 Amman, 11118 Jordan Tel: 962.6.5660490 Fax: 962.6.5660269 www.uta.com.jo [email protected] Mahmoud Salameh Deputy General Manager

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>> KENYA

>> MALTA

POLLMANS TOURS AND SAFARIS LIMITED

ALPINE STERLING DMC

PO Box 45895 Nairobi, GPO 00100 Kenya Tel: 254.20.559.494 Fax: 254.20.533.123 www.pollmans.com [email protected] Khalid Shapi Managing Director

SAFARI TRAILS LIMITED Unit 5, Arlington, 14, Riverside Drive Riverside, PO Box 18284-00500 Nairobi, Kenya Tel: 254.722.728719 Fax: 254.20.2461411 www.safaritrails.com [email protected] Mona Thethy Managing Director

TRANSWORLD SAFARIS KENYA LTD. PO Box 44690, 7th Floor, Woodvale Grove Westlands, Nairobi, 00100 Kenya Tel: 254.20.4451620 Fax: 254.20.4451629 www.transworldsafaris.com [email protected] Baloo Patel Managing Director

TWIGA TOURS - KENYA PO Box 652, Sarit Centre Nairobi, 00600 Kenya Tel: 254.20.3749473 www.twiga-tours.com/ebrochure [email protected] Minaz Manji CEO & Group Marketing Director

Msida Valley Road Birkirkara, BKR9024 Malta Tel: 356.2576.6003 Fax: 356.2576.6025 www.alpinemalta.net [email protected] Warren Zahra Managing Director

EXCLUSIVELY MALTA BY MAXIMA TOURS 336 Harris Hill Road Williamsville, NY 14221 USA Tel: 800.598.5474 Fax: 905.561.7036 www.exclusivelymalta.com [email protected] Damon Allan Operations Manager

UNITED TRAVEL GROUP 6 Triq Hughes Hallet, Qui-Si-Sana Sliema, SLM 3143 Malta Tel: 356.2345.0000 Fax: 356.2133.8982 www.unitedtravel.com.mt [email protected] Iain Tonna Managing Director

>> MEXICO GRUPO MECA Goethe 132, Colonia Anzures Delegacion Miguel Hidalgo, CP 1 Mexico City, Mexico Tel: 514.289.4375 www.viajesmeca.com [email protected] Raynald Paquet North America Sales Manager

ASSOCIATEMEMBERS

STEPPE NOMAD TRAVEL AND TOURS

Calle Fernando Montes de Oca 156 San Miguel Chapultepec Distrito Federal 11850 Mexico Tel: 52.55.36897600 Fax: 52.55.36897600 www.satmexico.net [email protected] Jorge Paredes Villaseñor Product Manager

Look Mongolia Building Chinggis Khaan Avenue 98 Ulaanbaatar, 17032 Mongolia Tel: 97.611.344488 Fax: 97.611.343757 www.LookMongolia.com [email protected] Battulga Tumurdash President, Look Mongolia Travel Group

>> MONGOLIA

>> MOROCCO

16/1, Baw Sin Lane (2), 23rd Ward Thuwunna, Thingangyun Township Yangon, 11072 Myanmar Tel: 95.9.5138576 www.aaemm.travel [email protected] Phyoe Wai Yar Zar Managing Director

BLUE SILK TRAVEL

ATLAS VOYAGES

EPG TRAVEL COMPANY LTD.

930 Worton Park Drive Cleveland, OH 44143 USA Tel: 800.225.0560 www.bluesilktravel.com [email protected] Saranzaya Baatar President

44 Avenue Des Far Casablanca, 20000 Morocco Tel: 212.5243.37200 www.atlasvoyages.com [email protected] Cyndie Marchand Marketing Manager

MONGOLIAN ADVENTURE TOURS (MAT) CO. LTD.

COMPLETE TOURS

No. 5 Nawaday Street, Suite 601 Grand Nawady Condominium, Dragon Township Yangon, Myanmar Tel: 508.450.3835 Fax: 508.885.0329 www.epgtravel.com [email protected] Michael Forhan Executive Vice President

Sukhbaatar distr, 6th khoroo, Bldg-2, Aprt-40 Ulaanbaatar, 976 Mongolia Tel: 976.99.016964 Fax: 976.11.324531 www.adventuretours.mn [email protected] Bolor Erdenebat General Manager

MONGOLIAN TRAVEL USA INC. 3900 Jermantown Road, Suite 300 Fairfax, VA 22030 USA Tel: 703.738.6425 Fax: 703.842.7478 www.mongoliantravel.com [email protected] Batsukh Delgersuren Managing Director

NOMADIC EXPEDITIONS 1095 Cranbury-South River Road, Suite 20A Jamesbury, NJ 08831 USA Tel: 609.860.9008 Fax: 609.860.9608 www.nomadicexpeditions.com [email protected] Jalsa Urubshurow President

Immeuble Oumlil No. 26 , Avenue Hassan II Agadir, 80000 Morocco Tel: 212.661.383333 Fax: 212.528.823403 www.complete-tours.com [email protected] Lesley Sanchez Owner / Manager

MARRAKESH VOYAGE 865 Fox Mountain Road Livingston Manor, NY 12758 USA Tel: 212.925.6151 www.MarrakeshVoyage.com [email protected] Akim Elanbassi President

TRAVEL LINK MOROCCO 401 Imm. D1 Marrakech Plaza Marrakech, 40000 Morocco Tel: 212.5244488 Fax: 212.524.448839 www.travellink.ma [email protected] Ahmed Nait Taadouit Managing Director

>> MYANMAR ALL ASIA EXCLUSIVE TRAVEL CO., LTD.

GROUND OPERATOR - SERVICES

SAT BUSINESS TRAVEL SA DE CV

INTERCONNECTION TRAVELS 24-26, 37th Street, Kyauktada Township Yangon, Burma 11182 Myanmar Tel: 95.1.371.691 Fax: 95.1.371.692 www.myanmarholiday.com [email protected] Khin Soe Executive Director

>> NEPAL DHARMA ADVENTURES PVT. LTD. 205 Tangal Marg, GPO 5385 Kathmandu, Nepal Tel: 977.1.4430499 Fax: 801.681.2705 www.dharmaAdventures.com [email protected] Pawan Tuladhar Founder & Owner

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ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

YETI HOLIDAYS PVT LTD 509 Lincoln Blvd Long Beach, NY 11561 USA Tel: 516.359.2348 Fax: 516.960.9182 www.yetiholidays.com [email protected] Steve Powers Business Development Manager North America

YETI TRAVELS PVT. LTD. PO Box 76, Durbar Marg Kathmandu, Nepal Tel: 977.1.4221234 Fax: 977.1.4226152 www.yetitravels.com [email protected] Manohar SJB Chief Executive Officer

>> NETHERLANDS AMSTOUR HOLLAND De Ruijterkade 106 Amsterdam, 1011 AB Netherlands Tel: 31.20.530.4431 Fax: 31.20.4277665 www.amstour.com [email protected] Ronald Winkels Managing Director

>> NEW ZEALAND GENERAL TRAVEL GROUP PO Box 3981 Auckland, 1140 New Zealand Tel: 64.9.302.7343 Fax: 64.9.309.4167 www.general-travel.co.nz [email protected] Peter Black Chairman and Founder

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>> OMAN ZAHARA TOURS PO Box 833, Ruwi Muscat, 112 Oman Tel: 968.244.00880 Fax: 968.244.00883 www.zaharatours.com [email protected] Gautam Broota Chief Executive Officer

>> PANAMA

>> PERU COLTUR PERU

Av Reducto 1255 Miraflores, Lima, Peru Tel: 511.615.5555 Fax: 511.446.9392 www.colturperu.com [email protected] Enrique Velasco Director

GAMBOA TOURS Balboa Avenue, Miramar Plaza Gamboa Tours Offices, PO Box 0816-02009 Panama City, Panama Tel: 507.206.8882 Fax: 507.214.1002 www.gamboatours.com [email protected] Jose Barrios Director - Tour and Travel

COLTUR Peru prides itself for going the extra mile to fully understand our clients’ needs and interests. Established in 1957, our success is based on an extremely strong customer-service oriented company culture, paired with deeplyengrained ethics and an extremely profound and constant research of our own country.

CONDOR TRAVEL S.A.

>> PAPUA NEW GUINEA TRANS NIUGINI TOURS P. O. Box 371 Mount Hagen, Papua New Guinea Tel: 675.542.1438 Fax: 675.542.2470 www.facebook.com/ TransNiuginiToursPapuaNewGuinea Twitter: @TransNiugini www.pngtours.com [email protected] Robert Bates Managing Director

Armando Blondet 249 San Isidro, Peru Tel: 511.6153000 Fax: 511.4420935 www.facebook.com/condortravel Twitter: @Condor_travel www.condortravel.com [email protected] Jimena Barrera Americas Division Manager With offices in Argentina, Bolivia, Chile, Ecuador, and Peru, Condor Travel is one of South America’s leading travel companies, offering a regional solution: one single contact for multidestination packages. Founded in 1977 Condor Travel has a recognized experience and service of quality, attending clients from all over the world.

ASSOCIATEMEMBERS

Avenida San Luis No. 2644 San Borja Lima, 41 Peru Tel: 51.1.225.1336 Fax: 51.1.225.1946 www.fiestatoursperu.com [email protected] Jesus Lopez Director

LIMA TOURS S.A.C. Nicolas de Pierola 589. Floor 18th. Skyroom Lima, 01 Peru Tel: 51.1.619.6917 Fax: 51.1.619.6920 www.limatours.com.pe [email protected] Carlos Arrarte President

METROPOLITAN TOURING - PERU Av. del Pinar 180, Edifi cio “Torre Pinar IV”, Of. 1001, Chacarilla del Estanque, Santiago de Surco, Lima L33, Peru Tel: 51.1.715.5515 Fax: 51.1.718.6051 www.metropolitan-touring.com/Peru [email protected] Alonso Roggero General Manager

VIAJES PACIFICO - GRAY LINE TOURS PERU

Av. Paseo de la Republica 6010 Floor 7 Miraflores, Lima 18 – Peru Tel: 511.610.1900 Fax: 511.610.1919 www.facebook.com/vipacperu Twitter: @vipacperu www.vipac.pe [email protected] Eduardo Doig Sales & Marketing Director

>> QATAR UTA ENGAGE The Gate, Tower Two, 8th Floor, Office 843, West Bay, PO Box 14023 Doha, Qatar Tel: 974.40.206.086 Fax: 974.40.206.006 www.utaengage.com [email protected] Jonathan Habash Country Director

GROUND OPERATOR - SERVICES

FIESTA TOURS INTERNATIONAL

>> ROMANIA ATLANTIC TOUR

Established more than four decades ago with the mission of creating memorable experiences in a familiar style, VIPAC Peru is one of the most prestigious and reliable tour organizations in Peru. Our collection of experiences includes tailor-made programs, regular departures, private tours, incentive programs and special-interest trips.

>> POLAND FURNEL TRAVEL INTERNATIONAL LTD. 3 Kopernika Street Warsaw, 00-367 Poland Tel: 48.22.244.9900 Fax: 48.22.826.0135 www.furnel.pl [email protected] Tadeusz Milik President

JAN-POL INCOMING TOUR OPERATOR ul. Misiolka 8 Krakow, 31-525 Poland Tel: 48.12.421.4206 Fax: 48.12.413.3894 www.janpol.com [email protected] Pawel Baczek Vice President & Sales Director

202 Calea Victoriei, Sector 1 Bucharest, Romania Tel: 40.21.212.9232 Fax: 40.21.212.5916 www.atlantic.ro [email protected] Razvan Teodorescu Marketing Manager

>> RUSSIA GOLDEN EAGLE LUXURY TRAINS LIMITED Denzell House, Denzell Gardens Dunham Road, Altrincham Cheshire WA14 4QF UK Tel: 44.161.9289410 www.goldeneagleluxurytrains.com [email protected] Ian Lomas Head of Sales & Marketing

KALINKA INTERNATIONAL DMC Liteyniy pr. 61. of. 18 Saint Petersburg, 191014 Russia Tel: 7.812.9736282 Fax: 7.812.2739636 www.kalinkainternational.com [email protected] Alina Kuznetsova General Director

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ASSOCIATEMEMBERS

GROUND OPERATOR - SERVICES

TRAVEL RUSSIA Office 227, Building 43, Lesnaya Street Moscow, 127055 Russia Tel: 7.499.707.14.25 Fax: 7.499.707.14.25 www.travelrussia.net [email protected] Rahul Brijnath Director

>> SWITZERLAND STC SWITZERLAND TRAVEL CENTRE

>> SOUTH AFRICA

Binzstrasse 38 Zurich, 8045 Switzerland Tel: 41.43.210.5587 Fax: 41.43.210.5501 www.stc.ch [email protected] Sabine Foehn Market Manager Americas & Europe

ATC AFRICAN TRAVEL CONCEPT

>> TANZANIA

PO Box 15974, Vlaeberg Cape Town, 8018 South Africa Tel: 27.21.426.0032 Fax: 27.21.426.0034 www.atctravel.co.za [email protected] Carol Martin Sales Manager

THOMPSONS AFRICA 20 The Boulevard West End Office Park Spine Road, Westville Durban, 4001 South Africa Tel: 27.31.275.3618 www.thompsonsafrica.com [email protected] Andrew Camp Inbound Sales Manager - North America

>> SPAIN PETRABAX 37-18 Northern Blvd, Suite 412 Long Island City, NY 11101 USA Tel: 800.634.1188 Fax: 718.275.3943 www.petrabax.com [email protected] Marcos Roel Director

PONGO SAFARIS & TOURS LIMITED PO Box 2032 Dar Es Salaam, Tanzania Tel: 255.22.2135728 Fax: 255.22.2135726 www.pongosafaris.com [email protected] Scholastica Ponera Managing Director

RANGER SAFARIS LIMITED PO Box 9 Arusha, Tanzania Tel: 255.27.2503023 Fax: 255.27.2508205 www.rangersafaris.com [email protected] Sanjay Gajjar General Manager

TAN PRIDE SAFARIS LTD P.O. Box 12664 Arusha, Tanzania Tel: 255.779.423.865 Fax: 255.27.2548908 www.facebook.com/TanPrideSafaris www.tanpridesafaris.com Martina van Deun Manager Tan Pride Safaris has more than five years of experience in the safari industry in East Africa. Based in Arusha (Tanzania), we handle wildlife safaris, beach holidays, mountain climbs, gorilla treks and cultural visits in all East African countries in Tanzania, Zanzibar, Kenya, Uganda and Rwanda. See ad on page 109.

78 « USTOA 2016

TWIGA TOURS - TANZANIA PO Box 10374 Arusha, Tanzania Tel: 255.754.288707 www.twiga-tours.com [email protected] Rahim Manji Managing Director

>> THAILAND ASIA WORLD ENTERPRISE CO. LTD. 1040/19 Asia World Building, Soi Sukhumvit 101 Punnawithi 34, Bang-Chak, Phra-Kanong District Bangkok, 10260 Thailand Tel: 668.1837368 www.AsiaWorld-Travel.com [email protected] Stephen McEvoy Managing Director

DIETHELM TRAVEL GROUP Kian Gwan Building II, 12/F 140/1 Wireless Road, Lumpini, Patumwan Bangkok, 10330 Thailand Tel: 66.2.660.7080 Fax: 66.2.660.7200 www.diethelmtravel.com [email protected] Maarten Groeneveld Chief Executive Officer

>> TURKEY 7TUR TOURISM LTD. Kore Sehitleri Cad. 50/2, Zincirlikuyu Istanbul, 34394 Turkey Tel: 90.212.354.5656 Fax: 90.212.354.5699 www.7tur.com [email protected] Metin Kazan President

DANYTUR Valikonagi Caddesi No.75 D:5, Nisantasi Istanbul, 34365 Turkey Tel: 90.212.219.5307 Fax: 90.212.232.1723 www.danytur.com [email protected] Sina Danyal Managing Director

FEZ TRAVEL

NEW FACES TRAVEL

VANGUARD TRAVEL SERVICES

Hocapasa Mh. Tayahatun Sk. Sukran Han No: 3, Sirkeci Istanbul, 34112 Turkey Tel: 90.212.520.04.34 Fax: 90.212.520.04.35 www.feztravel.com [email protected] Canan Karaarslan Product Manager

Kore Sehitleri Caddesi, Arel Apt: NO 52/9 Zincirlikuyu Istanbul, 34394 Turkey Tel: 90.212.2723801 Fax: 90.212.272.3811 www.newfacestravel.com [email protected] Yasar Karadag President / Owner

Mallye Cad. Celebi Sok. No: 1/1 Karakoy Istanbul, 34425 Turkey Tel: 90.212.2926939 Fax: 90.212.2926941 www.vanguard-ts.com [email protected] Ferit Kayrak President

GPC TRAVEL INC.

ORION TOUR

Cumhuriyet Bulvari 1378 sk. 4/1 Kordon Ishani D:408, Alsancak, Izmir, 35220 Turkey Tel: 90.232.421.5195 Fax: 90.232.421.3195 www.gpctravel.com [email protected] Ceylan Zere General Manager

Halaskargazi Cad Marmara Apt No:166, Sisli Istanbul, 34360 Turkey Tel: 90.212.232.6300 Fax: 90.212.241.2808 www.oriontour.com [email protected] Ersan Atsur President

INTRA TRAVEL-M.I.C.E.

PULSAR TOURS LTD.

Abide-i Hurriyet Cad. 145/6A Istanbul, 34381 TR Turkey Tel: 90.212.234.26.40 Fax: 90.212.247.30.85 www.intraturkey.com [email protected] Ertugrul Karaoglu President

Rumeli Cad No: 22 Rumeli Plaza Kat 3/A Nisantasi – Sisli Istanbul, 34363 Turkey Tel: 90.212.224.40.71 Fax: 90.212.310.69.77 www.pulsartours.com [email protected] Okan Agacayak General Manager

KARAVAN TURKEY

TOURS TO TURKEY

Halaskargazi Cad. No: 112. Kat 7 Sisli Istanbul, 34371 Turkey Tel: 90.2122.475044 Fax: 90.212.2333106 www.karavanturkey.com [email protected] Giancarlo Baltazzi Vice President

Hoca Ahmet Yesevi Mah. Mustafa Kemal Pasa Blv Ozkanlar Sit. No:300/C, Kocasinan Kayseri, 38090 Turkey Tel: 90.532.214.0998 Fax: 90.352.338.2233 www.tours-to-turkey.com [email protected] Esra Yavuz Incoming Manager

MEANDER TRAVEL Camikebir Mah. Mahmut Esat Bozkurt Cad. Turistik Site No:14/B, Kusadasi Istanbul, 09400 Turkey Tel: 90.256.612.88.88 Fax: 90.256.612.72.95 www.meandertravel.com [email protected] Abdullah Gur President

UTS-UNITED TRAVEL SERVICES INC.- TURKEY

>> UNITED ARAB EMIRATES

GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

CONNECT WORLD TOURS PO Box 83010, Office F42 Warba Centre, Deira Dubai, UAE Tel: 971.4.2666677 Fax: 971.4.2598886 www.connectworldtours.com [email protected] Justin Jacob Managing Director

DESERT ADVENTURES TOURISM LLC Al Barsha Boutique Building, Barsha 1 PO Box 25488 Dubai, UAE Tel: 702.531.5238 Fax: 702.361.4562 www.desertadventures.com [email protected] Renate Graham Business Development Manager

GULF CIRCLE TOURS LLC Business Bay-Executive Towers-Tower D (Aspect) office 2101, PO Box 32062 Dubai, UAE Tel: 971.4.4513838 Fax: 971.4.4498442 www.gulfcircletours.com [email protected] Gaby Seikaly Managing Director and Owner

Cumhuriyet Street, No. 137/6, Harbiye Istanbul, 34373 Turkey Tel: 90.212.230.4909 Fax: 90.212.231.2709 www.unitedtravel.com.tr [email protected] Didem Ark President

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GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

UNIVERSAL TRAVEL SYSTEM

HOTELBEDS

PREMIER ALASKA TOURS INC.

1434 Sixth Street, Suite 6 Santa Monica, CA 90401 USA Tel: 310.393.0261 Fax: 310.395.9511 www.uts-travel.com [email protected] Klaus Billep President

5422 Carrier Drive, Suite 201 Orlando, FL 32819 USA Tel: 407.345.4996 Fax: 407.352.7813 www.hotelbeds.com [email protected] Mikael Hellstrom Head of Sales, USA & Canada


1900 Premier Court Anchorage, AK 99502 USA Tel: 907.279.0001 Fax: 907.279.0002 www.premieralaskatours.com [email protected] Tim Worthen CEO

>> USA

LIMOCART

PREMIER RAIL COLLECTION

HOTELS AND RESORTS

BIG BUS TOURS USA 5500 Tuxedo Road Hyattsville, MD 20781 USA Tel: 917.702.3850 Fax: 917.702.3856 www.opentopsightseeing.com [email protected] Richard Goldstein General Manager

CATALINA EXPRESS Berth 95 San Pedro, CA 90731 USA Tel: 310.519.7971 Fax: 310.548.7389 www.catalinaexpress.com [email protected] Elaine Vaughan Vice President-Marketing

CIRI ALASKA TOURISM CORPORATION

800 Cedar Lane Teaneck, NJ 07666 Tel: 201.907.0044; 800.561. 6155 Fax: 201.907. 0026 www.facebook.com/limocart www.limocart.com [email protected] Rizvan Husain President

LUGGAGE FREE 3718 57th Street Woodside, NY 11377 USA Tel: 212.453.1579 Fax: 303.997.1919 www.luggagefree.com [email protected] Ross Stamford Director, Business Development & Strategic Partnerships

MAJOR MARINE TOURS 509 W 4th Avenue Anchorage, AK 99501 Tel: 907.777.2808 Fax: 907.777.2888 www.facebook.com/CIRIAlaskaTourism Twitter: @CIRIAlaska www.ciritourism.com [email protected] or [email protected] Katie Reeves and Dawn Venters Sales Managers

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9170 Jewel Lake Drive, Suite 203 Anchorage, AK 99502 USA Tel: 907.865.6211 Fax: 907.274.5952 www.majormarine.com [email protected] Kyle McDonnell Director of Sales

MEARS TRANSPORTATION GROUP 324 West Gore Street Orlando, FL 32806 USA Tel: 407.839.1570 Fax: 407.244.2928 www.mearstransportation.com [email protected] Karen Pitcherello Director of Business Development

118 South Clinton Street, Suite 400 Chicago, IL 60661 USA Tel: 312.878.6654 Fax: 312.466.9589 www.travelpullman.com [email protected] Angela Arias Lane Vice President of Sales and Marketing

ROCKY MOUNTAINEER RAILTOURS 1420 Celebration Blvd, Suite 200 Celebration, FL 34747 USA Tel: 407.566.2301 www.rockymountaineer.com [email protected] Leslie Peden Director, USA Sales

SMITHS MOTOR BOAT SERVICE INC. 174 Wailua Road Kapaa, HI 96746 USA Tel: 808.821.6880 Fax: 808.822.4520 www.smithskauai.com [email protected] Kamika Smith General Manager

SUPER SHUTTLE INTERNATIONAL INC. 14500 N. Northsight Blvd, Suite 329 Scottsdale, AZ 85260 USA Tel: 480.609.3004 Fax: 480.607.9317 www.supershuttle.com [email protected] Ken Testani Senior Vice President Global Marketing & Partnerships

TRANSPORTATION CHARTER SERVICES 1931 N. Batavia Street Orange, CA 92865 USA Tel: 714.637.4300 Fax: 714.637.4377 www.tcsbus.com [email protected] Terry Fischer President

>> VIETNAM EASIA TRAVEL

c/o ATS Hotel, Suites 326 & 327 33B Pham Ngu Lao Street Hanoi, Vietnam Tel: 84.4.39. 33.13.62 www.facebook.com/easiatravel Twitter: @EasiaTravel www.easia-travel.com [email protected] Philippe Richard Co-Founder, Director of Sales & Marketing

PASSAGESASIA

KUONI GROUP TRAVEL EXPERTS

9 Floor, 169 Nguyen Ngoc Vu Str Hanoi, Vietnam Tel: 844.3726.3509 Fax: 844.3726.3508 www.passagesasia.com [email protected] Huyen Nguyen Head of Business Development

5 Penn Plaza, 5th Floor New York, NY 10001 USA Tel: 212.376.5413 Fax: 212.843.9712 www.kuonigrouptravel.com [email protected] Tommy Ryder Head of Groups

SECRET INDOCHINA

LERNIDEE TRAINS & CRUISES

27 Nguyen Truong To Hanoi, Vietnam Tel: 84.9.3896.9742 www.secretindochina.com [email protected] Nicolas Vidal Director

Kurfurstenstr. 112 Berlin, 10787 Germany Tel: 49.30.786.000.98 Fax: 49.30.786.5596 www.lernidee.com [email protected] Tim Starke Sales Director International

TRAILS OF INDOCHINA 10/8 Phan Dinh Giot Street, Tan Binh District Ho Chi Minh City, Vietnam Tel: 84.8.3844.1005 Fax: 84.8.3844.3350 www.trailsofindochina.com [email protected] Matt Masson CEO

VIETNAMTOURISM-HANOI Easia Travel provides business-to-business DMC services throughout Vietnam, Laos, Cambodia, Myanmar and Thailand. Easia Travel offers consistent support and quality assurance for the most discerning travelers. We pride ourselves in upholding the highest standards of creativity, quality, and preservation of local cultures.

INDOCHINA TRAVEL SERVICES (ITS-VIETNAM) Suite 1705, Artex Building 172 Ngoc Khanh Badinh District Hanoi, 10000 Vietnam Tel: 84.4.62514052 Fax: 84.4.62514051 www.itsvietnam.com [email protected] Thuy Tran Director

Ly Thuong Kiet Street, Suite 30A Hanoi, Vietnam Tel: 84.4.825.99.42 Fax: 84.4.825.75.83 www.vn-tourism.com [email protected] Vinh Luu Nhan General Director

>> WORLDWIDE AKORN DMC 1411 Opus Place Executive Towers West 2 Suite 300 Downers Grove, IL 60515 USA Tel: 630.725.3421 Fax: 630.725.3401 www.akorndmc.com [email protected] Jay Warren Vice President of Sales

GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

LIBERTY INTERNATIONAL TOURISM GROUP Spalena 76/14, Prague 1, 110 00 Czech Republic Tel: 420.296.337.611 www.liberty-int.com [email protected] Veronika Schafhauser Sales & Marketing Director

MOUNTAIN TRAVEL SOBEK 1266 66th Street, Suite 4 Emeryville, CA 94608 USA Tel: 510.594.6006 Fax: 510.594.6001 www.mtsobek.com [email protected] Kevin Callaghan President and CEO

SOUTHAMERICA.TRAVEL LLC 1904 Third Ave., Suite 930 Seattle, WA, 98101 USA Tel: 800.747.4540 Fax: 360.464.4770 www.SouthAmerica.travel [email protected] Bradley Nehring Vice President

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GROUND OPERATOR - SERVICES

ASSOCIATEMEMBERS

UNITOURS INC.

ACCOR HOTELS SALES

BEIJING HOTEL CHINA

10 Midland Avenue, Suite 202 Port Chester, NY 10573 USA Tel: 914.253.9446 Fax: 914.253.9001 www.unitours.com [email protected] Fabrizio Fabbri President

3 Park Avenue, 37th Floor New York, NY 10016 USA Tel: 786.749.1425 Fax: 212.631.0510 www.accorhotels.com [email protected] Lesley Humphreys Global Sales Director - Leisure

No. 33 East Chang An Avenue Beijing, 100004 China Tel: 86.10.6517304 Fax: 86.10.65137703 www.chinabeijinghotel.com.cn [email protected] Gang Liu Director - Sales and Marketing

>> ZAMBIA

AFRICAN SECRETS

BELMOND HOTELS PERU

Suite 374, Private Bag X025 Lynnwood Ridge, Pretoria Gauteng, 0040 South Africa Tel: 27.83.7002071 www.africansecretsmanagement.com [email protected] Jaci van Heteren Owner

Malecon de la Reserva 1035 Miraflores Lima, 38 Peru Tel: 51.1.6104000 www.belmond.com [email protected] Erika Toro Director of Sales

HOTELS AND RESORTS

BUSHTRACKS AFRICA Plot 1084, Musiotunya Road, PO Box 60719 Livingstone, Zambia Tel: 954.968.9465 www.bushtracksafrica.com [email protected] Lorenzo Giani Marketing Director

ALISTAIR BALLANTINE & CO. LLC

HOTELS AND RESORTS A2B DESTINATION MARKETING 3020 N Federal Highway, Suite 10 Fort Lauderdale, FL 33306 USA Tel: 954.626.8150 www.a2bmarketing.net [email protected] Rita Anagnostopoulos Director

ACAMPORA TRAVEL ITALY Via Del Mare 22 Sorrento, 80067 Italy Tel: 39.081.532.9711 Fax: 39.081.878.4253 www.acampora.it [email protected] Mario Barbato Head of Sales and Marketing

ACCOR HOTELS 3470 NW 82nd Avenue, Suite 600 Doral, FL 33122 USA Tel: 786.364.6226 www.accorhotels.com [email protected] Alex Garcia Director of Sales - Leisure

82 « USTOA 2016

24 Londonderry Drive Greenwich, CT 06830 USA Tel: 203.629.5181 Fax: 203.629.5460 www.alistairballantine.com [email protected] Alistair Ballantine President

BELMOND USA INC. 441 Lexington Avenue, Suite 504 New York, NY, 10017 USA Tel: 480.595.7602 Fax: 480.595.0441 www.belmond.com [email protected] Debbie O’Brien Director of Sales- Leisure Groups

AN AFRICAN ANTHOLOGY

BEST WESTERN INTERNATIONAL INC.

343 Surrey Avenue, Ferndale, Randburg Johannesburg, Gauteng 2194 South Africa Tel: 27.835.479710 www.anthology.co.za [email protected] Ruth Bassett Sales Manager

6201 N 24th Parkway Phoenix, AZ 85016 USA Tel: 800.334.7234 (Travel Agent Helpline) www.bestwestern.com

ARGENWAY SRL Cordoba 1452 Piso 3 Oficinas A y B Rosario, Defensa 269 - Lofte 1 Buenos Aires, C1065AAC Argentina Tel: 54.11.5235.6909 www.argenway.com [email protected] Roberto Biancardi Engineer

Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN®, BEST WESTERN PLUS® and BEST WESTERN PREMIER® hotels in more than 100 countries and territories worldwide. Now celebrating 70 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. See ad on page 9. *Numbers are approximate and can fluctuate.

ASSOCIATEMEMBERS

COSTAO DO SANTINHO RESORT GOLF AND SPA

PO Box 130, 74 State Route 64 Grand Canyon, AZ 86023 USA Tel: 928.638.8410 Fax: 928.638.2240 www.grandcanyonsquire.com [email protected] Freda Rahnenfuehrer Director of Sales Marketing

Estrada Vereador Onildo Lemos 2505, Florianopolis Santa Catarina, 88058-700 Brazil Tel: 55.48.3261.17.51 Fax: 55.48.3261.12.30 www.costao.com.br [email protected] Rubens Regis Sales Director

BLAIR HOTELS 1701 Sheridan Avenue, PO Box 30 Cody, WY 82414 USA Tel: 307.587.3654 x600 Fax: 307.587.2795 www.blairhotels.com [email protected] Quintin Blair Representative

THE CARLSON REZIDOR HOTEL GROUP PO Box 201 Wetherby, LS23 6UY UK Tel: 212.722.1096 Fax: 201.460.0432 www.carlsonrezidor.com [email protected] Marinette Dorkhom Director, Global Sales, CIS

CENTARA HOTELS AND RESORTS 7020 E Acoma Drive, Suite 100 Scottsdale, AZ 85254 USA Tel: 877.467.6246 Fax: 480.443.0856 www.CentaraHotelsResorts.com [email protected] Amy Beck Sales & Marketing Specialist

CHI LTD 1, Europa Centre Floriana, FRN 1400 Malta Tel: 356.2551.1147 www.corinthia.com [email protected] Omar Farrugia Regional Director of Sales

DAN HOTELS, ISRAEL

ENCHANTING HOTELS - COSTA RICA Profimercadeo (Casa 974 Calle 3B Avenida 11) Barrio Amon, San Jose, 85-1000 Costa Rica Tel: 506.2222.0704 Fax: 506.2221.8030 www.enchanting-hotels.cr [email protected] Daniel Chavarria Marketing & Sales Manager

FAIRMONT CANADA’S WESTERN MOUNTAIN REGION

120 East 56th Street, Suite 640 New York, NY 10022 USA Tel: 212.752.6120 Fax: 212.759.7495 www.danhotels.com [email protected] Eitan Sasson Director of Marketing and Sales, North America

PO Box 960 Banff, AB T1L 1J4 Canada Tel: 403.762.6847 Fax: 403.762.4989 www.mountain-resorts.fairmont.com [email protected] Jenny Dunbar Regional Director, Tour & Leisure Development, Canada’s Western Mountain Region

DELAWARE NORTH COMPANIES PARKS AND RESORTS

FOUR SEASONS CAIRO AT THE FIRST RESIDENCE

40 Fountain Plaza Buffalo, NY 14202 USA Tel: 716.858.5528 Fax: 716.858.5689 www.delawarenorth.com [email protected] Donald Foste Senior Director, Sales

35 Giza Street, PO Box 663 Cairo, 12612 Egypt Tel: 202.356716 Fax: 202.3570494 www.fourseasons.com/cairofr [email protected] Hatem Abaza Director of Sales

DESERT AND DELTA SAFARIS

FRHI HOTELS & RESORTS

305 Booty Lane Virginia Beach, VA 23451 USA Tel: 757.428.1166 Fax: 757.428.0554 www.desertdelta.com [email protected] Andrea Hugo President, Andrea Hugo Associates

155 Wellington Street West, Suite 3300 Toronto, ON M5V 0C3 Canada Tel: 416.874.2521 www.frhi.com [email protected] Chelsea Griffiths Global Sales Coordinator

DRUBBA’S HOFGUT STERNEN THE BLACK FOREST VILLAGE Hollsteig 76, Breitnau Baden-Wuerttemberg, 79874 Germany Tel: 49.7651.981222 Fax: 49.7651.88142 www.drubba.com [email protected] Juergen Drubba Managing Director

HOTELS AND RESORTS

BEST WESTERN PREMIER GRAND CANYON SQUIRE INN

GLH. HOTELS Stephenson House, 2nd Floor, 75 Hampstead Road London, NW1 2PL UK Tel: 44.7917.244536 www.glhhotels.com [email protected] Chris Ball Director of Key Accounts

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HOTELS AND RESORTS

ASSOCIATEMEMBERS

GRANDE DENALI LODGES LLC

HOTEL TRAUBE TONBACH

ITC HOTELS

2702 Denali Street Anchorage, AK 99503 USA Tel: 907.727.4018 www.denalialaska.com [email protected] Dee Dee O’Brien Director of Sales

Tonbachstr. 237 Baiersbronn, BW72270 Germany Tel: 49.7442.492.664 Fax: 49.7442.492.740 www.traube-tonbach.de [email protected] Sebastian Finkbeiner Managing Director and Proprietor

25 Community Centre Basant Lok, Vasant Vihar New Delhi, 110 057 India Tel: 91.46015205 Fax: 91.26145372 www.itchotels.in [email protected] Abinash Manghani International Travel Sales

HUY PHAT INVESTMENT COMPANY

K+K MANAGEMENT GMBH

2 Thoai Ngoc Hau Street Hoian City 51000 Vietnam Tel: 84.510.386.9999 Fax: 84.510.396.2222 www.laresidenciahotel.com [email protected] Thanh (John) La General Manager

Waagplatz 2, Salzburg, 5020 Austria Tel: 43.662.842.157 Fax: 43.662.842.1577 www.kkhotels.com [email protected] Johannes Aldrian COO

GRUPO MARTA HOTELS La Uruca, San Jose, Costa Rica Tel: 506.2290.2321 www.webgotravel.com [email protected] Christian Donas Sales & Marketing Director

HILTON WORLDWIDE 7930 Jones Branch Drive McLean, VA 22102 USA Tel: 415.513.5778 Fax: 415.513.5858 www.hilton.com [email protected] Mayumi Florek Executive Director, Leisure Sales

HOTEL MONTELEONE 214 Royal Street New Orleans, LA 70130 USA Tel: 504.523.3341 Fax: 504.681.4491 www.hotelmonteleone.com [email protected] Kent Wasmuth Director of Sales and Marketing

HOTEL PARADOR RESORT & SPA Punta Quepos, Manuel Antonio Quepos, Costa Rica Tel: 506.2777.1414 Fax: 506.2777.1437 www.hotelparador.com [email protected] Allan Ortega Sales Director

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HYATT HOTELS AND RESORTS 8130 Glades Road, PMB 298 Boca Raton, FL 33434 USA Tel: 561.482.2977 Fax: 561.482.1620 www.hyatt.com [email protected] Ellen Schuster Director, Strategic Accounts

INKATERRA Andalucia 174 Miraflores, Lima, 18 Peru Tel: 511.610.0400 Fax: 511.422.4701 www.inkaterra.com [email protected] Liza Masias Director for Business Development - Sales and Marketing

INTERCONTINENTAL HOTELS GROUP 337 Continental Avenue, Suite 100 River Edge, NJ 07661 USA Tel: 770.664.2267 www.ihg.com [email protected] Jimmy Thomas Director Airlines, Leisure and Specialty Markets

LIBERTADOR HOTELS, RESORTS AND SPAS Calle Amador Merino Reyna 551 San Isidro, Peru Tel: 51.1.712.7000 x5657 www.libertador.com.pe [email protected] Antonio Villarroel Director of Sales

LOSINJ HOTELS & VILLAS Drazica 1 Mali Losinj, 51550 Croatia Tel: 38.5.51.661.109 Fax: 38.5.51.231.904 www.losinj-hotels.com [email protected] Sanja Trajkov Komadina Director of Marketing and Sales Department

MANDARIN ORIENTAL HOTEL GROUP 250 West 57th Street, Suite 1917 New York, NY 10107 USA Tel: 415.772.8831 Fax: 415.782.3778 www.mandarinoriental.com [email protected] Denise Bruzzone Director for Travel Industry Sales

ASSOCIATEMEMBERS

Flughofstrasse 61 Glattbrugg, 8152 Switzerland Tel: 33.1.42.81.21.11 www.moevenpick-hotels.com [email protected] Pasquale Priore International Director of Sales

MARRIOTT HOTELS & RESORTS JORDAN

MOVICH HOTELS

Shmeissani, Issam Ajluni Street P.O. Box 926333 Amman 11190 Jordan Tel: 962.6.560.7607 Fax: 962.6.569.7799 www.facebook.com/MarriottAmman; www.facebook.com/MarriottDeadSeaJordan Twitter @MarriottAmman; @MarriottDeadSea www.marriott.com [email protected] Iyad Zakaria Country Director of Sales & Marketing

MARRIOTT INTERNATIONAL 10400 Fernwood Road Bethesda, MD 20817 USA Tel: 520.425.9656 www.marriott.com [email protected] Dan Conklin Global Account Manager

MIKI TRAVEL LTD. 25034 Albia Avenue Sorrento, FL 32776 USA Tel: 352.988.3056 www.miki.co.uk [email protected] Nathalie Lund Head of Global Business Development

MILLENNIUM HOTELS AND RESORTS 145 W 44th Street New York, NY 10036 USA Tel: 212.789.7860 www.millenniumhotels.com [email protected] Michael Kell Senior Director of Global Sales

Av Calle 26 No. 21-59 Bogota, Colombia Tel: 57.31537835 www.movichhotels.com [email protected] Juan Rodriguez Director of Sales

OBEROI HOTELS AND RESORTS 120 East 56th Street, Suite 730 New York, NY 10022 USA Tel: 212.223.8800 Fax: 212.223.8500 www.oberoihotels.com [email protected] Samantha Steckbeck Vice President of Leisure Sales

PORTA HOTELS 13 Calle 7.74 Zone 9, Local 2, Plaza Princess Guatemala City, 1009 Guatemala Tel: 502.2244.0600 Fax: 502.2361.9667 www.portahotels.com [email protected] Maria del Carmen Morales International Sales

PREFERRED HOSPITALITY GROUP 311 South Wacker Drive, Suite 1900 Chicago, IL 60606 USA Tel: 312.542.9246 Fax: 312.913.0112 www.preferredhospitalitygroup.com [email protected] Ken Mastrandrea Chief Operating Officer

PROTEA HOTELS AND AFRICAN PRIDE HOTELS PO Box 75, Sea Point Cape Town, 8060 South Africa Tel: 21.430.5347 Fax: 21.430.5116 www.proteahotels.com; www.africanpridehotels.com [email protected] Philippa Chesler Sales Manager

RED ELEPHANT REPRESENTATION 46 Brentwood Drive San Rafael, CA 94901 USA Tel: 415.482.9168 Fax: 415.434.4145 www.redelephantreps.com [email protected] Paul Tomasch President

REGENT HOTELS AND RESORTS 165 Broadway, Suite 2301 New York, NY 10006 USA Tel: 646.759.3675 www.regenthotels.com [email protected] Felicia Witsell Regional Director of Sales

HOTELS AND RESORTS

MOVENPICK HOTELS & RESORTS

116 Village Blvd, Suite 200 Princeton, NJ 08540 USA Tel: 609.951.2236 www.maritim.com [email protected] Rosita Rios Sales Manager, North America

INSURANCE – MEDICAL ASSISTANCE

MARITIM HOTELS

SACHA LODGE Julio Zaldumbide N25-42 y Valladolid Quito, Ecuador Tel: 800.706.2215 Fax: 59.322.236521 www.sachalodge.com [email protected] Guillermo Zaldumbide Manager

SANCTUARY RETREATS 1411 Opus Place | Executive Towers West II, Ste 300 Downers Grove, IL 60515-1098 USA Tel: 646.812.4198 www.sanctuaryretreats.com [email protected] Lara Vancans National Sales Director US & Canda

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ASSOCIATEMEMBERS

HOTELS AND RESORTS

SHANGRI-LA HOTELS AND RESORTS

419 Park Ave South, Suite 404 New York, NY 10016 USA Tel: 212.768.3190 Fax: 212.768.3193 www.facebook.com/shangrila Twitter: @ShangriLaHotels www.shangri-la.com [email protected] Bianca Franqui Director of Business Development Hong Kong-based Shangri-La Hotels and Resorts currently owns and/or manages more than 90 hotels with a room inventory of over 38,000. Over four decades, the group has established its brand hallmark of “hospitality from the heart.” The group has a substantial development pipeline with upcoming projects in China, Ghana, India, Myanmar, Philippines and Sri Lanka.

STARWOOD HOTELS AND RESORTS HAWAII 2255 Kalakaua Avenue, 4th Floor Honolulu, HI 96815 USA Tel: 808.931.8833 Fax: 808.931.8684 www.starwoodhotels.com [email protected] Dale Carstensen Regional Director of Sales, Leisure

STARWOOD HOTELS AND RESORTS WORLDWIDE INC. 1336 Lincoln Avenue Springfield, IL 62704 USA Tel: 217.698.9572 Fax: 217.698.9573 www.starwoodhotels.com [email protected] Lindsey Heinzel Account Director, Global Leisure & Luxury Sales

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STEIGENBERGER HOTEL GROUP

TOKYU HOTELS CO., LTD.

7020 E. Acoma Drive Scottsdale, AZ 85254 USA Tel: 973.655.1242 Fax: 973.744.1560 www.steigenbergerhotelgroup.com [email protected] Birgit Albicker-Rimpel Director International Sales

233 Broadway, Suite 860 New York, NY 10279 USA Tel: 212.490.0456 Fax: 212.490.0426 www.tokyuhotelsjapan.com/en/index.html [email protected] Yohei Shigeno Director of Marketing North America

SUMAQ MACHU PICCHU HOTEL

TRAVCO LLP

Calle Costa Rica 185 Urb La Aurora Miraflores, Lima, 18 Peru Tel: 51.144.70579 Fax: 51.144.70579 www.machupicchuhotels-sumaq.com [email protected] Angie Begazo General Manager

Travco House, 92-94 Paul Street London, EC2A4UX UK Tel: 44.207.864.6043 www.travco.co.uk [email protected] Noel Gibbs Sales Manager - USA

SUN DESTINATIONS PO Box 52160, Waterfront Cape Town, 8005 South Africa Tel: 27.21.4218433 www.sundestinations.co.za [email protected] Brett Thomson Managing Director

TAJ HOTELS RESORTS AND PALACES 485 Lexington Avenue New York, NY 10017 USA Tel: 212.515.5892 Fax: 212.515.5851 www.tajhotels.com [email protected] Jodi Dell Leblanc Vice President-Sales and Marketing International

TROPICANA LAS VEGAS A DOUBLETREE BY HILTON 3801 Las Vegas Boulevard S. Las Vegas, NV 89109 USA Tel: 702.739.3618 Fax: 702.739.5465 www.troplv.com [email protected] Donna Marcou-Stafford Vice President of Leisure Sales

THE VENETIAN AND PALAZZO LAS VEGAS 3355 Las Vegas Blvd S Las Vegas, NV 89109 USA Tel: 702.414.4674 www.venetian.com [email protected] Susan Carlin Leisure Sales Manager

THE LEELA PALACES HOTELS & RESORTS

VICTORIA JUNGFRAU GRAND HOTEL & SPA

Sahar, Sahar Mumbai, 400059 India Tel: 91.22.6691.1070 Fax: 91.22.6691.1455 www.theleela.com [email protected] Deepak Khullar Vice President - Sales & Marketing

Hohenweg 41 Interlaken, 3800 Switzerland Tel: 41.33.828.2631 Fax: 41.33.828.28.82 www.victoria-jungfrau.ch [email protected] Stephanie Myter Director of Sales

AON AFFINITY

MEDJETASSIST

22 Sylvan Way Parsippany, NJ 07054 USA Tel: 303.744.1506 Fax: 303.744.0834 www.wyndhamworldwide.com [email protected] Nancy Jepson Global Sales Director - Tour and Travel

300 Jericho Quadrangle, PO Box 9022 Jericho, NY 11753 USA Tel: 516.342.2651 Fax: 516.294.0609 www.aon.com [email protected] Alastair Macmillan-Bell Senior Vice President

3500 Colonnade Parkway, Suite 500 Birmingham, AL 35243 USA Tel: 205.599.6467 Fax: 800.863.3538 www.medjet.com [email protected] Kemper Sarrett Business Development Manager

ZAMBEZI QUEEN

BERKSHIRE HATHAWAY TRAVEL PROTECTION

ON CALL INTERNATIONAL

Shop 25, Westlake Lifestyle Centre, Tokai Cape Town, Botswana, 7945 South Africa Tel: 713.898.2627 www.zambeziqueen.com [email protected] Michele Dienna Marketing Director

INSURANCE - MEDICAL ASSISTANCE AIG 3300 Business Park Drive Stevens Point, WI 54482 USA Tel: 715.295.9102 Fax: 715.295.9102 www.aig.com/travel [email protected] Rick Ensign Vice President Sales

AIG TRAVEL 3300 Business Park Drive Stevens Point, WI 54482 USA Tel: 800.826.7791 x14260 Fax: 203.840.1662 www.aig.com [email protected] Bruce Hart Assistant Vice President Sales

ALLIANZ GLOBAL ASSISTANCE 9950 Mayland Drive Richmond, VA 23233 USA Tel: 804.285.3300 Fax: 804.673.1587 www.allianztravelinsurance.com [email protected] Ricky Horwitz Chief Sales Officer USA

1145 Clark Street Stevens Point, WI 54481 USA Tel: 715.295.9056 www.bhtp.com [email protected] Jesper Lykke Vice President of Sales & Product Development

11 Manor Parkway Salem, NH 03079 USA Tel: 603.328.1791 Fax: 603.328.1770 www.oncallinternational.com [email protected] Michael Kelly Chief Executive Officer

CSA TRAVEL PROTECTION

SAFE PASSAGE INTERNATIONAL

4181 Ruffin Rd, Suite 150 San Diego, CA 92123 USA Tel: 858.810.2084 Fax: 858.810.2459 www.csatravelpro.com [email protected] Frank DaSilva Tradeshow Manager

3609 South Wadsworth Blvd, Suite 565 Lakewood, CO 80235 USA Tel: 303.898.1211 Fax: 303.988.9666 www.spibrokers.com [email protected] Jon Gerlach Executive Vice President & General Counsel

INSUREANDGO INSURANCE SERVICES, USA

TRAVEL INSURED INTERNATIONAL

7300 Corporate Center Drive, Suite 601 Miami, FL 33126 USA Tel: 888.491.9596 www.insureandgousa.com [email protected] Sharon Broo National Sales Manager

MCGOVERN ASSOCIATES 71 Magnolia Avenue, Suite 301 Garden City, NY 11530-6223 USA Tel: 516.216.4626 Fax: 516.587.6530 www.mcgovern-associates.com [email protected] William McGovern Travel Insurance Specialist

INSURANCE - MEDICAL ASSISTANCE

WYNDHAM HOTEL GROUP

HOTELS AND RESORTS

ASSOCIATEMEMBERS

52S Oakland Avenue, PO Box 280568 East Hartford, CT 06128 USA Tel: 800.243.3174 Fax: 860.528.8005 www.travelinsured.com [email protected] Marc Flood Sr VP-Sales and Business Development

TRAVMARK C/O GLOBAL COVERAGE INC. 9 E. 37th Street, 4th Floor New York, NY 10016 USA Tel: 212.683.2622 Fax: 212.779.7731 www.travmark.com [email protected] Mark Ceslowitz Vice President Marketing

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ASSOCIATEMEMBERS

MARKETING – TRAVEL RELATED SERVICES

LEGAL SERVICES

INSURANCE - MEDICAL ASSISTANCE

TRIP MATE INC. 9225 Ward Parkway, Suite 200 Kansas City, MO 64114 USA Tel: 800.888.0432 Fax: 816.523.3379 www.tripmate.com [email protected] Bradley Finkle President

WARD INSURANCE NETWORK LLC 177 Post Road West Westport, CT 06880 USA Tel: 203.258.3274 Fax: 203.377.8995 [email protected] Richard Ward President Legal Services

MARKETING - TRAVEL RELATED SERVICE 31 RUE DESIGN 29 Jackson St, PO Box 90 Little Falls, NJ 07424 USA Tel: 917.887.1610 www.31ruedesign.com [email protected] Melody Sanfilippo President

34.30 DESIGN GROUP / TRAVELING TIMES INC.

LEGAL SERVICES

25061 Avenue Stanford, Unit 10 Valencia, CA 91355-4551 USA Tel: 661.295.1250 Fax: 661.295.8558 www.travelingtimes.com [email protected] Mirko Ilich CEO

MCBREEN AND KOPKO

AARP SERVICES INC.

500 N. Broadway, Suite 129 Jericho, NY 11753 USA Tel: 516.364.1095 Fax: 516.364.0612 www.mcbreenkopko.com [email protected] Norman Bluth Partner-Aviation and Travel Group

ROME MCGUIGAN, PC

One State Street Hartford, CT 06103 USA Tel: 860.549.1000 Fax: 860.724.3921 www.romemcguigan.com [email protected] Attorney Jeff Ment Principal We offer a unique ability to represent the many facets of the travel industry — agents, tour operators, hospitality groups and insurers. We handle the defense of personal injury actions, international/national compliance laws, general representation for travel agencies including IATA/ARC issues, and risk management services. We handle matters around the globe.

88 « USTOA 2016

650 F Street NW Washington, DC 20004 USA Tel: 202.434.7544 www.aarpdiscounts.com [email protected] Gregg Hampton Business Development Director

ADVENTURE.COM

AMERICAN EXPRESS 200 Vesey Street, MD: 01-33-04 New York, NY 10285 USA Tel: 212.640.0643 www.americanexpress.com/travelpayments [email protected] Heather Jackman Sr Manager, Trade Development

CELEBRATIONS AT SAXONY 3220 SW 66th Avenue Portland, OR 97225 USA Tel: 503.227.1750 Fax: 503.241.4746 www.world2rism.com [email protected] Shireesh Sharma Marketing Consultant - Saxony State of The Arts, Germany

DEVELOPMENT COUNSELLORS INTERNATIONAL 215 Park Avenue South, 14th Floor New York, NY 10003 USA Tel: 212.444.7123 Fax: 212.213.3827 www.aboutdci.com [email protected] Karyl Leigh Barnes Executive Vice President/Partner

DISCOVER THE WORLD

579 Richmond St. W, 4th Floor Toronto, ON M5V1Y6 Canada Tel: 877.285.0652 www.adventure.com [email protected] Travis Snelling Vice President

7020 East Acoma Drive Scottsdale, AZ 85254 USA Tel: 480.707.5566 Fax: 480.707.5575 www.discovertheworld.com [email protected] Jenny Adams CEO

AFFLUENT HOSPITALITY GROUP LLC

DOGS AT WORK

43-15 45th Street, Apt 6G Sunnyside, NY 11104 USA Tel: 718.476.0433 www.affluenthospitality.com [email protected] Adele Black President

41 Water Street Brunswick, ME 04011 USA Tel: 207.373.1159 Fax: 207.373.1158 www.dogsatwork.com [email protected] Andy Peabody Owner/President

ASSOCIATEMEMBERS

GLOBAL MARKETING INITIATIVES INC.

117 East 57th Street, Suite 27D New York, NY 10022 USA Tel: 212.752.1416 www.ddhrm.com [email protected] Dominique Debay Owner

PO Box 3623, Grand Central Station New York, NY 10163-3623 USA Tel: 917.318.6225 www.globalmarketinginitiatives.com [email protected] Kerstin Nordin President

3960 Howard Hughes Parkway, Suite 500 Las Vegas, NV 89169 USA Tel: 702.990 3684 Fax: 702.638.1976 www.consultksa.com [email protected] Kevin Streit Managing Director

DUNHILL TRAVEL DEALS

GROUPON INC.

MACHER

1801 NW 66th Avenue, Suite 102 Plantation, FL, 33313 USA Tel: 954.515.5101 Fax: 954.515.5119 www.dunhilltraveldeals.com [email protected] Kurt Homfelt President

600 W. Chicago Avenue Chicago, IL 60654 USA Tel: 312.870.5379 www.groupon.com/getaways [email protected] Colin Jones Senior Manager, Strategic Partnerships

1518 Abott Kinney Venice, CA 90291 USA Tel: 310.581.5222 Fax: 310.581.5223 www.macher.com [email protected] Derek Hydon President

4850 Manget Ct. Dunwoody, GA 30338 USA Tel: 404.993.6116 www.emergingdestinations.com [email protected] Jane Behrend President

FAIRMONT SPECIALTY 5 Christopher Way, 3rd Floor Eatontown, NJ 07724 USA Tel: 732.676.9883 Fax: 732.542.4082 www.fairmontspecialty.com [email protected] Susan Silfen Vice President

FEXCO TAX FREE Spiddal Industrial Estate, Spiddal Co Galway, Ireland Tel: 914.282.5619 www.shoptaxfree.com [email protected] Annalise Stack Business Development, U.S and Canada

IMPRESSIONSDP, LLC 170 Hamilton Avenue, Suite 100 White Plains, NY 10601 USA Tel: 914.750.5850 Fax: 914.401.4004 www.impressionsdp.com [email protected] James Fennell Managing Partner

MADE 27 Newton Street, London, WC2B 5EL, UK Tel: 44.207.831.8105 Fax: 44.207.681.4380 www.made2010.com [email protected] Jonathan Mountford Director

INFOX TRAVEL INDUSTRY MARKETING

MAILPOUND

6965 S. Priest Drive, Suite 6 Tempe, AZ 85283 USA Tel: 480.345.6682 Fax: 480.345.2148 www.infox-usa.com [email protected] Jim Cottam President

600 Route 73 N, Suite 12 Marlton, NJ 08053 USA Tel: 856.334.1221 Fax: 856.983.6585 www.MailPound.com [email protected] Debbie Maier President

KARTAGENER ASSOCIATES INC.

MICHAEL J. PIERSON ASSOCIATES INC.

14 Penn Plaza, Suite 2223 New York, NY 10122 USA Tel: 212.239.7979 Fax: 212.239.7479 www.kainyc.com [email protected] Henry Kartagener President

MEDIA

EMERGING DESTINATIONS

KEVIN STREIT AND ASSOCIATES LLC MARKETING – TRAVEL RELATED SERVICES

DOMINIQUE DEBAY HOTELS & RESORTS

23441 South Pointe Drive, Suite 160 Laguna Hills, CA 92653 USA Tel: 949.457.1545 x105 Fax: 949.457.1281 www.mjpaseminars.com [email protected] Michael Pierson President

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MARKETING – TRAVEL RELATED SERVICES

ASSOCIATEMEMBERS

MYRIAD

TRAVEL RELATIONS LLC

6033 W Century Blvd, Suite 900 Los Angeles, CA 90045 USA Tel: 310.649.7719 Fax: 310.649.7713 www.myriadmarketing.com [email protected] Al Merschen President/CEO

505 Elm Street Moorestown, NJ 08057 USA Tel: 917.338.6050 www.travelrelations.com [email protected] Shaun Whitley Co-Founder

NEW HEADINGS LLC 51 Downs Road Monroe, CT 06468 USA Tel: 203.924.2050 www.newheadings.com [email protected] Mark LaMont In Charge of: Setting New Directions

MEDIA

PASSPORT ONLINE INC. 9786 SW Nimbus Avenue Beaverton, OR 97008 USA Tel: 503.270.5859 Fax: 201.252.8533 www.passportonlineinc.com [email protected] Jeanne Colombo Vice President, Supplier Relations

SOUBRIET BYRNE AND ASSOCIATES INC. 45 W. 21st Street, Suite 3A New York, NY 10010 USA Tel: 212.929.3734 Fax: 212.924.7165 www.sba-nyc.com [email protected] Carmen Soubriet Principal

TRAKTEK PARTNERS 275 Grove Street, Suite 2-400 Auburndale, MA 02466 USA Tel: 617.306.3586 Fax: 617.306.3586 www.traktekpartners.com [email protected] Cyril Lemaire Managing Partner

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TRAVELSTYLES LLC PO Box 27689 San Francisco, CA 94127 USA Tel: 415.662.8687 www.travelstyles.com [email protected] Heather Rhodes CEO

TREND OFFSET PRINTING 3701 Catalina Street Los Alamitos, CA 90720 USA Tel: 214.277.2619 Fax: 972.484.6130 www.trendoffset.com [email protected] Doug Sweet Senior Vice President of Sales

UNDER AFRICAN SKIES 7635 E Krall Street Scottsdale, AZ 85250 USA Tel: 414.306.2539 www.underafricanskies.net [email protected] Ronnie Harris Director

WARREN GREEN & ASSOCIATES P.O. Box 975 Kilmarnock, VA 22482 USA Tel: 804.767.8770 www.warrengreenandassociates.com [email protected] Warren Green President

WESTERN FOLDER DISTRIBUTING COMPANY INC. 1549 Glenlake Avenue Itasca, IL 60143 USA Tel: 630.773.3377 Fax: 630.773.4006 www.westernfolder.com [email protected] Todd Brainerd Executive Vice President

WINSTORM PRESENTS INC. 1 Research Drive Darmouth, NS B2Y4M9 Canada Tel: 902.225.9467 Fax: 902.466.6889 www.winstorm.ca [email protected] Michael Willoughby President and CEO

MEDIA BRIDAL GUIDE MAGAZINE 228 East 45th Street, 11th Floor New York, NY 10017 USA Tel: 212.838.9309 Fax: 212.308.7165 www.bridalguide.com [email protected] Jeff Hendlin Publisher, Vice President

DEPARTURES MAGAZINE 1271 Avenue of the Americas, 8th Floor New York, NY 10020 USA Tel: 212.522.1691 Fax: 212.827.6413 www.departures.com [email protected] Mark Cooper Vice President Associate Publisher

THE GROUP TRAVEL LEADER INC 301 East High Street Lexington, KY 40507 USA Tel: 859.253.0455 Fax: 859.253.0499 www.grouptravelleader.com [email protected] Mac Lacy President and Publisher

JAX FAX TRAVEL MARKETING MAGAZINE

TECHNOLOGY

52 W. Main Street Milford, CT 06460 USA Tel: 203.301.0255 Fax: 203.301.0250 www.jaxfax.com [email protected] Douglas Cooke Publisher / Editorial Director


NATIONAL GEOGRAPHIC GLOBAL MEDIA 161 Sixth Avenue New York, NY 10013 USA Tel: 212.610.5520 www.nationalgeographic.com [email protected] Kimberly Connaghan VP, NGS Global Media - Travel Publisher - National Geographic Traveler

PREMIER TRAVEL MEDIA 621 Plainfield Road, Suite 406 Willowbrook, IL 60527 USA Tel: 630.794.0696 Fax: 630.794.0652 www.ptmgroups.com [email protected] Jeff Gayduk Publisher - President

RECOMMEND MAGAZINE 5979 NW 151 Street, Suite 120 Miami Lakes, FL 33014 USA Tel: 305.828.0123 www.recommend.com [email protected] Laurel Herman Editorial Director / Group Publisher

ROBB REPORT 10 East 53rd St, 35th Floor New York, NY 10022 USA Tel: 212.230.0205 Fax: 212.201.1112 robbreport.com/ [email protected] Lindsey Levine
VP, Associate Publisher

SMITHSONIAN MEDIA

TRAVEL MARKET REPORT

420 Lexington Avenue New York, NY 10170 USA Tel: 212.916.1337 www.smithsonian.com [email protected] Lori Erdos Publisher

243 South Street Oyster Bay, NY 11771 USA Tel: 516.730.2651 Fax: 516.624.8958 www.travelmarketreport.com [email protected] Daniel Wade Senior Vice President & Co-Publisher

SWIFT TOURISM DIGITAL MEDIA 4 Port Norfolk Street Boston, MA 02122 USA Tel: 617.821.5656 www.swift-tourism.com [email protected] Michael Schutes President

TERRAPIN BLUE 4616 W Sahara Ave, Ste 429 Las Vegas, NV 89102 USA Tel: 877.860.2583 Fax: 877.860.2583 www.terrapinblue.com [email protected] Ryan Kelly President

TRAVALLIANCEMEDIA 593 Rancocas Road Westampton, NJ 08060 USA Tel: 856.505.1400 Fax: 856.727.0136 www.travAlliancemedia.com [email protected] Mark Murphy President/CEO

TRAVEL AGENT MAGAZINE 757 Third Avenue, 5th Floor New York, NY, 10017 USA Tel: 212.895.8243 Fax: 212.895.8221 www.travelagentcentral.com [email protected] John McMahon VP - Group Publisher

TRAVEL RESEARCH ONLINE

MEDIA

ASSOCIATEMEMBERS

2910 Kerry Forest Parkway, D4-271 Tallahassee, FL 28802 USA Tel: 904.371.2991 Fax: 904.371.3179 www.travelreseachonline.com [email protected] Richard Earls Publisher

TRAVEL WEEKLY 100 Lighting Way Secaucus, NJ 07094 USA Tel: 201.902.1956 Fax: 201.902.1971 www.travelweekly.com [email protected] Robert Sullivan President - Travel Group

TRAVELAGE WEST 11400 W. Olympic Blvd, Suite 325 Los Angeles, CA 90064 USA Tel: 310.954.2514 Fax: 310.954.2520 www.travelagewest.com [email protected] Lisa Frobisher Marketing Manager

TRAVELZOO INC. 590 Madison Avenue, 37th Floor New York, NY 10022 USA Tel: 305.913.3407 Fax: 305.913.3401 www.travelzoo.com [email protected] Elizabeth Persons Vice President of Business Development

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TECHNOLOGY-SPECIALTY SERVICE PROVIDERS

ASSOCIATEMEMBERS

TECHNOLOGY - SPECIALTY SERVICE PROVIDERS AMADEUS NORTH AMERICA 1050 Winter Street, 3rd Floor Waltham, MA 02451 USA Tel: 888.AMADEUS Fax: 305.499.6060 www.amadeus.com [email protected] Carolyn Cauceglia Vice President Strategic Sales and Account Management

CODEGEN Knowledge Dock Business Centre, 4 University Way London, E162RD UK Tel: 44.208.223.7480 Fax: 44.208.2237935 www.CodeGen.co.uk [email protected] Tim Wright Commercial Director

FEEFO 51 Melcher Street Boston, MA 02210 USA Tel: 617.861.0611 www.feefo.com [email protected] Dan Williams VP of Sales & Service

FUSION 9950 Mayland Drive Richmond, VA 23233 USA Tel: 954.673.2905 www.fusion.com [email protected] Tom Trotta Director of Business Development

ILLUSIONS ONLINE Office 1607, Shatha Tower, Dubai Media City Dubai, 500627 UAE Tel: 97.1439023 Fax: 97.14390837 www.illusions-online.com [email protected] Julia Makarova Marketing Manager

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QUIETVOX

TRIPWING.COM

3000 NE 30th Place, Suite 200 Fort Lauderdale, FL 33306 USA Tel: 954.765.6882 www.quietvox.com [email protected] Michael Klante CEO

20 Jay St., Suite 312 Brooklyn, NY 11201 USA Tel: 888.522.2386 www.tripwing.com [email protected] Eric Tanner Founder and CEO

RIGHTREZ INC.

VOXNETWORK USA, LLC

227A West Grimes Lane Bloomington, IN 47403 USA Tel: 812.219.1893 Fax: 812.335.7345 www.rightrez.com [email protected] Michael von Foerster President

15905 Greenway Hayden Loop, Ste. 107 Scottsdale, AZ USA Tel: 480.659.1074 Fax: 480.659.2507 www.voxnetworkusa.com [email protected] Marc Colenbrander General Manager

SOFTVOYAGE INC

WEX

201 Laurier Street East, Suite 630 Montreal, QC H2T 3E6 Canada Tel: 905.338.2460 Fax: 905.338.2460 www.softvoyage.com [email protected] JC Girard Director Sales

97 Darling Road South Portland, ME 04106 USA Tel: 207.789.5132 www.wexinc.com [email protected] Lyndsey Tufo Product Solutions Manager, Travel

SONATA SOFTWARE PO Box 67, Suite 550 Belmont, CA 94002 USA Tel: 408.796.1628 Fax: 408.625.7620 www.rezopia.com [email protected] Melvie Gabriel Marketing Manager

TRAVPRO MOBILE 248 Colombia Turnpike Florham Park, NJ 07932 USA Tel: 917.848.8207 www.travpromobile.com [email protected] Jonathan Cooper President, Founder

WHISPER Via Dei Gonzaga 134 Rome, 00163 Italy Tel: 39.06.88.97.05.96 www.whisper-system.net [email protected] Diana Crispano Marketing & Sales Manager

WIRELESS TRAVELER 794A Industrial Court Bloomfield Hills, MI 48302 USA Tel: 631.351.2999 Fax: 248.335.4264 www.wirelesstraveler.com [email protected] Ian Benson Managing Partner

TOURIST BOARD >> ABU DHABI Abu Dhabi Tourism & Culture Authority Trump Tower, 725 Fifth Avenue, 22nd Floor New York, NY 10022 USA Tel: 212.338.0101 Fax: 212.888.6961 www.visitabudhabi.ae [email protected] Paul McDonagh Country Manager USA

>> AUSTRALIA AUSTRALIA’S NORTHERN TERRITORY 6033 W Century Blvd, Suite 900 Los Angeles, CA 90045 USA Tel: 310.649.7716 Fax: 310.649.7713 www.australiasoutback.com [email protected] Amanda Ladd Sales & Marketing Executive

DESTINATION NEW SOUTH WALES 2029 Century Park East, Suite 3150 Los Angeles, CA 90067 USA Tel: 310.695.3236 Fax: 310.641.1655 www.sydney.com [email protected] Irene Morgan Regional Manager USA

TOURISM AND EVENTS QUEENSLAND 6100 Center Drive, Suite 1150 Los Angeles, CA 90045 USA Tel: 310.695.3255 www.tequeensland.com [email protected] Leigh Arredondo International Director - Americas

TOURISM AUSTRALIA

VIENNA TOURIST BOARD

2029 Century Park East, Suite 3150 Los Angeles, CA 90067 USA Tel: 310.695.3216 Fax: 310.695.3201 www.australia.com [email protected] Jane Whitehead Vice President & Regional General Manager The Americas

Invalidenstrasse 6 Vienna, 1030 Austria Tel: 43.1.211.14 0 Fax: 43.1.2168492 www.vienna.info [email protected] Thomas Bachinger Market Manager

>> AUSTRIA AUSTRIAN TOURIST OFFICE 61 Broadway, Suite 1701 New York, NY 10006 USA Tel: 212.575.7723 x116 Fax: 212.730.4568 www.austria.info/us [email protected] Michael Gigl Region Manager USA & Australia

INNSBRUCK TOURIST BOARD

TOURIST BOARD

ASSOCIATEMEMBERS

>> BELGIUM BELGIAN TOURIST OFFICE BRUSSELS/WALLONIA 300 E 42nd Street, 14th Floor New York, NY 10017 USA Tel: 212.758.8130 www.visitbelgium.com [email protected] Francoise Haffreingue Executive Manager

GHENT TOURIST OFFICE

Burggraben 3 Innsbruck, Tirol, 6020 Austria Tel: 43.512.59850.148 www.innsbruck.info [email protected] Peter Unsinn Marketing Manager Asia, USA and UK

Predikherenlei 2 Ghent, 9000 Belgium Tel: 32.9.266.55 82 Fax: 32.9.266.56.73 www.visitgent.be [email protected] Johan Catteeuw Manager Trade - Groups / FIT & Special Events

SALZBURG CITY TOURIST OFFICE

TOURIST OFFICE OF BRUGES

Auerspergstrasse 6 Salzburg, 5020 Austria Tel: 43.662.889.87.304 Fax: 43.662.889.87.32 www.salzburg.info [email protected] Gunda Bleckmann Sales and Marketing Manager

PO Box 744 Bruges, 8000 Belgium Tel: 32.50.44.46.38 Fax: 32.50.44.46.45 www.visitbruges.be [email protected] Saskia Desmidt
Trade Account

TIROL TOURIST BOARD Maria TheresienstraBe 55 Innsbruck, 6020 Austria Tel: 43.512.5320.646 Fax: 43.512.5320.92646 www.tirol.at [email protected] Christina Ruhfass Tourism Marketing

VISIT ANTWERPEN Grote Markt 15 Antwerpen, 2000 Belgium Tel: 32.3.338.95.12 Fax: 32.3.338.95.35 www.visitantwerpen.be [email protected] Kattina Glasinovich Business Development

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ASSOCIATEMEMBERS

TOURIST BOARD

VISITBRUSSELS rue Royale 2-4 Brussels, 1000 Belgium Tel: 32.2.548.04.57 Fax: 32.2.549.50.59 www.visitbrussels.be [email protected] Anousjka Schmidt Sales Manager

VISITFLANDERS The New York Times Building 620 Eighth Avenue - 44th Floor New York, NY 10018 USA Tel: 212.584.2336 www.visitflanders.com [email protected] Marco Frank Trade Manager

RIO CONVENTION & VISITORS BUREAU Rua Guilhermina Guinle, 272 - 6o.andar Botafogo, Rio de Janeiro 22270-060 Brazil Tel: 55.21.2266.9750 www.rcvb.com.br [email protected] Michael Nagy Director

>> CANADA BANFF LAKE LOUISE TOURISM

>> BOTSWANA

PO Box 1298, Suite 375, 317 Banff Avenue Banff, AB T1L 1B3 Canada Tel: 403.762.0283 Fax: 403.762.8545 www.BanffLakeLouise.com [email protected] Kurt Schroeder Interim CEO

BOTSWANA TOURISM

DESTINATION BRITISH COLUMBIA

Plot 50676, Fairground Office Park, Block B Gabarone, 21401 Botswana Tel: 888.675.7660 www.botswanatourism.us [email protected] Obenne Mbaakanyi
 Marketing

510 Burrard Street, 12th Floor Vancouver, BC V6C 3A8 Canada Tel: 604.660.3234 Fax: 604.660.3383 www.HelloBC.com [email protected] Sandy Reid Sales Manager, North America

>> BRAZIL EMBRATUR - BRAZILIAN TOURIST BOARD SCN Quadra 02 - Bloco G - 2 Andar Brasilia - DF, 70712-907 Brazil Tel: 55.61.2023.8562 Fax: 55.61.2023.8540 www.visitbrasil.com [email protected] Leila Holsbach Director

NEW BRUNSWICK TOURISM, HERITAGE & CULTURE PO Box 6000 Fredericton, NB E3B 5H1 Canada Tel: 506.444.6720 Fax: 506.453.7127 www.TourismNewBrunswick.ca [email protected] Lynn Meehan Market Development - USA

NEWFOUNDLAND AND LABRADOR TOURISM PO Box 8700 St. John’s, NL A1B 4J6 Canada Tel: 709.729.0992 Fax: 709.729.0057 www.NewfoundlandLabrador.com [email protected] Charlotte Jewczyk Manager of Market Development Travel Trade

94 « USTOA 2016

NOVA SCOTIA DEPARTMENT OF ECONOMIC AND RURAL DEVELOPMENT AND TOURISM 8 Water Street, Box 667 Windsor, NS B0N 2T0 Canada Tel: 902.424.1787 Fax: 902.424.2668 www.novascotia.com [email protected] Kim Jardine Sales Manager

ONTARIO TOURISM MARKETING PARTNERSHIP 659 Exeter Road, 2nd Floor London, ON N6E 1L3 Canada Tel: 519.873.4487 Fax: 519.873.4061 www.ontariotravel.net [email protected] Sandra Rice Partnership & Trade Consultant - North America

TOURISM CALGARY 200, 238 11 Avenue SE Calgary, AB T2G 0X8 Canada Tel: 403.750.2365 www.visitcalgary.com [email protected] Marilyn Bell Vice President Travel Trade, Market and Product Development

TOURISM JASPER PO Box 568 Jasper, AB T0E 1E0 Canada Tel: 780.820.2124 www.jasper.travel [email protected] Bryan Attree Managing Director (Interim)

TOURISM VANCOUVER 200 Burrard Street, Suite 210 Vancouver, BC V6C 3L6 Canada Tel: 604.631.2839 www.tourismvancouver.com/travel-trade [email protected] Trevor Campbell Manager, Sales & Market Development Leisure Travel, Americas

ASSOCIATEMEMBERS

Suite 200, 737 Yates Street Victoria, BC V8W 1L6 Canada Tel: 250.414.6984 Fax: 250.361.9733 www.tourismvictoria.com [email protected] Doug Treleaven Sales Manager - Travel Trade

TOURISME QUEBEC 1255, rue Peel, Bureau 400 Montreal, QC H3B 4V4 Canada Tel: 514.873.7977 ext 4325 www.quebecoriginal.com [email protected] Denis Poulin Market Manager for Canada and United States

TRAVEL ALBERTA 400, 1601 9th Avenue SE Calgary, AB T2G 0H4 Canada Tel: 403.648.1075 Fax: 403.648.1111 www.traveltrade.travelalberta.com [email protected] Bart Donnelly Director, Travel Trade, USA and Canada

TRAVEL MANITOBA 21 Forks Market Road, 7th Floor Winnipeg, MB R3C 4T7 Canada Tel: 204.927.7862 Fax: 204.927.7828 www.travelmanitoba.com [email protected] Dené Sinclair Manager, Global Travel Trade

YUKON TOURISM Box 2703 L-1, 100 Hanson Street Whitehorse, YT Y1A 2C6 Canada Tel: 867.667.8795 Fax: 867.667.3546 www.travelyukon.com [email protected] Denny Kobayashi Senior Manager, Global Marketing

>> CHILE CHILE TOURISM BOARD

Av Providencia 2088 of 20 Providencia, Chile Tel: 56.2.9595000 www.facebook.com/chiletravelguide Twitter: @chiletravel www.chile.travel [email protected] Juan Lopez North American Market Manager Turismo Chile is a private nonprofit entity whose mission is to promote the Chilean tourism industry internationally. The institution combines public and private efforts to finance promotion around the world. See ad on page 61.

WUZHEN TOURISM CO. LTD Wuzhen, Tong Xiang Zhe Jiang, 314501 China Tel: 86.573.8873.1773 Fax: 86.573.8873.1773 www.wuzhen.com.cn [email protected] Yan Ping He Deputy Manager

TOURIST BOARD

TOURISM VICTORIA

>> COLOMBIA PROCOLOMBIA 140 East 57th Street, 2nd Floor New York, NY 10022 USA Tel: 212.922.9114 Fax: 305.372.9365 www.colombia.travel [email protected] Camilo Duque Tourism Representative USA

>> CHINA

>> COOK ISLANDS

CHINA NATIONAL TOURIST OFFICE

COOK ISLANDS TRAVEL NORTH AMERICA

370 Lexington Avenue, Suite 912 New York, NY 10017 USA Tel: 212.760.8218 Fax: 212.760.8809 www.cnto.org [email protected] Xue Yaping Director

SUZHOU MUNICIPAL TOURISM ADMINISTRATION 1350 Avenue of the Americas, Suite 2305 New York, NY 10019 USA Tel: 202.772.8331 Fax: 202.772.9981 www.traveltosuzhou.com [email protected] Paul Cohen Vice President

9841 Airport Boulevard, Suite 1000 Los Angeles, CA 90045 USA Tel: 310.299.7670 www.ParadiseInCookIslands.com [email protected] John Petersen General Manager

>> COSTA RICA COSTA RICA TOURIST BOARD ICT, Costado Este del Puente Juan Pablo II Sobre Autopista General Canas La Uruca, San Jose, 10107 Costa Rica Tel: 506.22.995754 Fax: 506.22.915645 www.visitcostarica.com [email protected] Evelyn Figueroa Executive

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ASSOCIATEMEMBERS

>> CROATIA

TOURIST BOARD

CROATIAN NATIONAL TOURIST OFFICE

Iblerov trg 10/IV 10000 Zagreb, Croatia Tel: 385.1.4699.333 Fax: 385.1.4557.827 www.croatia.hr [email protected] Ratomir Ivičić Director The Croatian National Tourist Board is the national tourist organization promoting Croatian tourism as one of the leading Mediterranean destinations. Available resources include support with product and supplier information, destination brochures, program planning and other support for tour operators promoting the tourist product of Croatia. Visit www.croatia.hr for destination information. See ad on page 107.

DUBROVNIK & NERETVA COUNTY TOURIST BOARD

ZAGREB TOURIST BOARD

QUITO TOURISM BOARD

Kaptol 5 Zagreb, 10000 Croatia Tel: 385.1.4898.555 Fax: 385.1.4814.340 www.infozagreb.hr [email protected] Martina Bienenfeld CEO

Av. Amazonas N79-39 y Av. de la Prensa (Centro de Eventos Bicentario) Quito, Ecuador Tel: 593.2.299300 to 30 x1026 Fax: 593.2.2993341 www.quito.com.ec [email protected] Luz Elena Coloma General Manager

>> CZECH REPUBLIC CZECH TOURISM 1109 Madison Avenue New York, NY 10028 USA Tel: 212.288.0830 x102 Fax: 212.288.0971 www.czechtourism.com [email protected] Michaela Claudino Director - New York Office

>> DENMARK VISITDENMARK

Vukovarska 24 Dubrovnik, Croatia Tel: 385.20325 Fax: 358.2032422 www.visitdubrovnik.hr [email protected] Vladimir Bakić Director

655 Third Avenue, Suite 1810 New York, NY 10017 Tel: 212.885.9700 Fax: 212.885.9726 www.facebook.com/denmark Twitter: @GoVisitDenmark www.visitdenmark.com/traveltrade [email protected] Britt H Sorensen Marketing Manager, Leisure

ISTRIA TOURIST BOARD

>> ECUADOR

Pionirska 1a Porec, 52440 Croatia Tel: 385.52.452797 Fax: 385.52.452796 www.istra.hr [email protected] Marko Markovic Marketing Manager

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ECUADOR MINISTRY OF TOURISM Briceno N11-165 and Gran Colombia Ave Edificio Ministerio de Turismo, 4th Floor Quito, Ecuador Tel: 593.2.3999.333 Fax: 593.2.250.7565 www.ecuador.travel [email protected] Maria Alexandra Ordonez Coordinator, U.S. & Canada Markets

>> EGYPT EGYPTIAN TOURIST AUTHORITY 630 Fifth Avenue, Suite 2305 New York, NY 10111 USA Tel: 212.332.2570 Fax: 212.956.6439 www.egypt.travel [email protected] Gawaher Ali Consul - Director

>> ENGLAND LONDON AND PARTNERS 2 More London Riverside London, SE1 2RR UK Tel: 44.20.7234.5770 Fax: 44.20.7234.5752 www.londonandpartners.com [email protected] Louise Maher Leisure Marketing Manager - Long Haul

VISITBRITAIN 845 Third Avenue, 10th Floor New York, NY 10022 USA Tel: 212.850.0338 www.visitbritain.com/trade [email protected] Carl Walsh Director - Travel Trade and Business Visits N. America

>> FALKLAND ISLANDS FALKLAND ISLANDS TOURIST BOARD PO Box 618 Stanley, FIQQ 1ZZ Falkland Islands Tel: 44.79.68962882 www.falklandislands.com [email protected] Austin Mason Director

>> FIJI TOURISM FIJI 5777 Century Blvd, Suite 220 Los Angeles, CA 90045 USA Tel: 310.568.1616 www.fiji.travel [email protected] Ruth Daly Regional Director, North America

>> FINLAND VISIT FINLAND 297 York Street Jersey City, NJ 07302 USA Tel: 212.885.9747 Fax: 212.885.9710 www.visitfinland.com [email protected] Helena Niskanen Marketing Representative, Visit Finland President, Scandinavian Tourist Boards

>> FRANCE ATOUT FRANCE - FRANCE TOURISM DEVELOPMENT AGENCY 825 Third Avenue, 29th Floor New York, NY 10022 USA Tel: 310.271.2693 Fax: 310.276.2835 www.francetraveltrade.com [email protected] Nathalie Poto Leisure Marketing Manager

SUD DE FRANCE DÉVELOPPEMENT

DESSAU TOURISM MARKETING

724 Fifth Avenue, 11th Floor New York, NY 10019 USA Tel: 646.688.7170 Fax: 646.688.7165 www.suddefrance-developpement.com [email protected] Tamara Don Tourism Project Manager – US Branch

Stadt Dessau-Rosslau, Tourismus-Marketing Zerbster Strabe 4, Dessau-Roblau Saxony-Anhalt, 06844 Germany Tel: 49.340.2042542 Fax: 49.340.2042942 www.dessau-rosslau-tourism.de [email protected] Franziska Schulze Tourism Marketing Manager

>> GERMANY BADEN-BADEN KUR & TOURISMUS

DRESDEN MARKETING BOARD

Solmsstr. 1, Baden-Baden Baden-Wuerttemberg, D-76530 Germany Tel: 49.7221.275206 Fax: 49.7221.275261 www.baden-baden.com [email protected] Brigitte Goertz-Meissner CEO

Messering 7 Dresden, D-01067 Germany Tel: 49.351.50.17.31.35 Fax: 49.351.50.17.31.37 www.dresden.de/salesguide [email protected] Christoph Muench International Media and Public Relations / Market Manager

BAVARIA TOURISM MARKETING

DUSSELDORF CITY AND AIRPORT

c/o German National Tourist Office 122 East 42nd Street, Suite 2000 New York, NY, 10168-0072 USA Tel: 212.661.7200 ext 218 Fax: 212.661.7174 www.bavaria.us [email protected] Marzena Pallazzo Marketing Manager North America

934 8th Avenue, Suite 2B New York, NY 10019 USA Tel: 646.207.6406 Fax: 646.419.4070 www.visitduesseldorf.de [email protected] Rainer Perry U.S. Representative

BLACK FOREST HIGHLANDS TOURISM COMPANY - TITISEE Freiburgerstrasse 1 Hinterzarten, 79856 Germany Tel: 49.7652.12068212 Fax: 49.7652.12068188 www.hochschwarzwald.de [email protected] Thorsten Rudolph Managing Director

TOURIST BOARD

ASSOCIATEMEMBERS

FRANKFURT TOURIST + CONGRESS BOARD Kaiserstrasse 56, , Frankfurt am Main Hessen, 60329 Germany Tel: 49.69.212.34137 Fax: 49.69.212.30776 www.frankfurt-tourismus.de [email protected] Jasmin Bischoff Head of Marketing Overseas

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ASSOCIATEMEMBERS

TOURIST BOARD

GERMAN NATIONAL TOURIST OFFICE 122 East 42nd Street, Suite 2000 New York, NY 10168-0072 USA Tel: 800.637.1171 Fax: 212.661.7174 www.facebook.com/GermanyTravelDestination Twitter: @germanytourism www.germany.travel [email protected] Ricarda Lindner Regional Manager – The Americas Visit www.germany.travel – the #1 travel resource for Germany with information about cities, regions, events, activities and more. Here you can find special offers and useful tips to create exciting itineraries for your clients. Sign up for Germany’s trade newsletter at www.germany.travel/us/trade and download e-brochures at www.germany. travel/ebrochures. See ad on page 53.

HAMBURG TOURISMUS GMBH Steinstrasse 7 Hamburg, 20095 Germany Tel: 49.40.300.51.241 Fax: 49.40.300.51.220 www.hamburg-travel.com [email protected] Silke Walter Manager

HANNOVER MARKETING AND TOURISM ASSOCIATION Vahrenwalder Str. 7 Hannover, 30165 Germany Tel: 49.511.12349020 Fax: 49.511.12349010 www.visit-hannover.com/en [email protected] Isabel von Ploetz Sales Manager

HISTORIC HIGHLIGHTS OF GERMANY E.V. Simeonstr. 55 Trier, 54290 Germany Tel: 49.651.97.900.460 Fax: 49.651.97.900.462 www.historicgermany.com [email protected] Bjoern Rudek CEO

c/o Ammergauer Alpen GmbH Eugen-Papst-Str 9a Oberammergau, 82487 Germany Tel: 49.8822.922741 Fax: 49.8822.922745 www.oberammergau.de [email protected] Christian Loth Director

KOELN TOURISMUS GMBH

REGENSBURG TOURISMUS GMBH

Marketing, Kardinal-Hoeffner-Platz 1 Koeln, 50667 Germany Tel: 49.221.34643220 Fax: 49.221.3464359229 www.koelntourismus.de [email protected] Gregor Gosciniak Head of Marketing

Roter Herzfleck 2, Regensburg Bavaria, 93047 Germany Tel: 49.941.507.2415 Fax: 49.941.507.1919 www.regensburg.us.com [email protected] Daniela Wiese Marketing Manager

MAGIC CITIES GERMANY

STATE TOURIST BOARD BADEN-WÜRTTEMBERG (SOUTHWEST GERMANY)

c/o Deutsche Zentrale Tourismus Beethovenstr. 69 Frankfurt, D-60325 Germany Tel: 49.69.97464.129 Fax: 49.69.97464.130 www.magic-cities.com [email protected] Dorothea Niestert Managing Director

MUNICH TOURIST OFFICE Sendlinger Strasse 1 Munich, D-80331 Germany Tel: 49.89.23330345 Fax: 49.89.23330247 www.muenchen-tourist.de [email protected] Rupert Geiger Trade and Media Relations The Americas

NUERNBERG - FUERTH Frauentorgraben 3 Nuernberg, D-90443 Germany Tel: 49.911.2336.117 Fax: 49.911.2336.141 www.tourismus.nuernberg.de [email protected] Martina Weber Sales Director

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OBERAMMERGAU TOURISM

Esslinger Strasse 8 Stuttgart, 70182 Germany Tel: 49.711.2.38.58.10 Fax: 49.711.2.38.58.98 www.tourism-bw.com [email protected] Stefanie Ullrich Marketing & Sales Manager Overseas

STUTTGART-MARKETING GMBH Rotebuhlplatz 25 Stuttgart, 70178 Germany Tel: 49.711.22.28.229 Fax: 49.711.22.28.214 www.stuttgart-tourist.com [email protected] Nicole-Joy Henzler Head of Sales and Market Research

TOURISM MARKETING COMPANY OF SAXONY (TMGS) 45-47 Bautzner Strasse Dresden, 01099 Germany Tel: 49.351.4917018 Fax: 49.351.4969306 www.visitsaxony.com [email protected] Hans-Jurgen Goller Managing Director

TOURIST BOARD OF FRANCONIA PO Box 440453 Nuernberg, 90209 Germany Tel: 49.911.94151.0 Fax: 49.911.94151.10 www.frankentourismus.de [email protected] Joerg Hentschel Sales Manager

VISITBERLIN Am Karlsbad 11 Berlin, 10785 Germany Tel: 49.30.26.47.48 Ext 921 www.visitberlin.com [email protected] Ralf Ostendorf Director Market Management

>> GUADELOUPE ISLANDS

>> HUNGARY

GUADELOUPE ISLANDS TOURIST BOARD

HUNGARIAN NATIONAL TOURIST OFFICE

825 Third Avenue, 29th Floor New York, NY 10022 USA Tel: 212.745.0950 Fax: 212.838.7855 www.guadeloupe-islands.com [email protected] Sandra Venite Regional Manager - USA / South America

223 East 52nd Street New York, NY 10022 USA Tel: 212.695.1221 www.gotohungary.com [email protected] Magdolna Fekete Director Hungarian National Tourist Board North America

>> GUATEMALA

>> ICELAND

INSTITUTO GUATEMALTECO DE TURISMO - INGUAT

WEIMAR TOURIST BOARD - WEIMAR GMBH Gesellschaft f. Wirtschaftsf. Kongress- und Tourismusservice, UNESCO-Platz 1 Weimar, 99423 Germany Tel: 49.343.745311 Fax: 49.3643.745.888 www.weimar.de [email protected] Anja Dietrich Sales & Marketing Overseas

7a avenida 1-17 zona 4, Centro Cívico, Ciudad de Guatemala, Guatemala 01004 Tel: 502.2421.2800 www.facebook.com/VisitGuatemala Twitter: @VisitGuatemala_ www.visitguatemala.com [email protected] Brenda Zaldaña Head of Marketing

>> GREECE

As the Guatemala Tourism Board, we are the institution called to help, manage and develop the Guatemalan Tourism. We always have the vision to help each other as partners and friends. See ad on page 111.

GREEK NATIONAL TOURIST ORGANIZATION 305 East 47th Street, 2nd Floor New York, NY 10017-2309 USA Tel: 212.421.5777 x 204 Fax: 212.826.6940 www.visitgreece.gr [email protected] Grigoria Kamaterou Director

>> HONG KONG HONG KONG TOURISM BOARD 5670 Wilshire Blvd, Suite 1230 Los Angeles, CA 90036 USA Tel: 323.938.7269 Fax: 323.938.4583 www.DiscoverHongKong.com/usa [email protected] William Flora Director of the United States

TOURIST BOARD

ASSOCIATEMEMBERS

PROMOTE ICELAND Sundagardar 2 Reykjavik, 104 Iceland Tel: 354.511.4000 Fax: 354.511.4040 www.promoteiceland.is [email protected] Margret Johannsdottir Manager, Tourism & Creative Industries

>> INDIA INDIA TOURISM 1270 Avenue of the Americas, Suite 303 New York, NY 10020 USA Tel: 212.586.4901 x11 Fax: 212.582.3274 www.incredibleindia.org [email protected] Sujata Thakur Regional Director (Americas) India — home to ancient philosophies, a rich tapestry of history, a dynamic performing arts scene, phenomenal food, and a spectacular mix of landscapes — fires the imagination and stirs the soul like no other place on Earth. This extraordinary country with a bubbling pot of multi-faith customs and festivals presents travelers with an enigmatic array of unique experiences. See ad on page 2.

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ASSOCIATEMEMBERS

>> IRELAND

TOURIST BOARD

TOURISM IRELAND

345 Park Avenue, 17th Floor New York, NY 10154 USA Tel: 212.418.0800 www.facebook.com/Ireland Twitter: @GoToIrelandUS Consumers: www.ireland.com Trade: www.trade.ireland.com [email protected] [email protected] Hillarie McGuinness, Manager - National Trade Events & Luxury Travel Jean McCluskey, Manager Golf & Group Travel Marketing U.S. Tourism Ireland is the international marketing agency promoting the island of Ireland as a leading vacation destination. Resources available include assistance with product and supplier information, program planning, co-op marketing, online guidance and other trade and consumer platforms for tour operators promoting the island of Ireland. See ad on page 57.

>> ISRAEL ISRAEL MINISTRY OF TOURISM 800 Second Avenue, 16th Floor New York, NY 10017 USA Tel: 646.779.6752 Fax: 212.499.5645 www.israel.travel [email protected] Uri Steinberg Tourism Commissioner to North America

>> JAMAICA JAMAICA TOURIST BOARD 5201 Blue Lagoon Drive, Suite 670 Miami, FL 33126 USA Tel: 305.665.0557 www.visitjamaica.com [email protected] Karlene Shakes Sales Relationship Manager

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>> JAPAN

>> MACAU

JAPAN NATIONAL TOURISM ORGANIZATION

MACAU GOVERNMENT TOURIST OFFICE

One Grand Central Place 60 East 42nd Street, Suite 448 New York, NY 10165 USA Tel: 212.757.5640 Fax: 212.307.6754 www.us.jnto.go.jp [email protected] Naoki Kitazawa Director

6033 W. Century Blvd, Suite 900 Los Angeles, CA 90045 USA Tel: 310.529.2269 Fax: 305.856.8981 www.macautourism.gov.mo [email protected] Julie Averay Cuesta VP, Representation

>> JORDAN JORDAN TOURISM BOARD NORTH AMERICA 1307 Dolley Madison Blvd, Suite 2A McLean, VA 22101 USA Tel: 703.243.7404 Fax: 703.243.7406 www.visitjordan.com; www.myjordanjourney.com [email protected] Malia Asfour Director

>> KENYA KENYA TOURISM BOARD 6033 Century Blvd, Suite 900 Los Angeles, CA 90045 USA Tel: 310.649.7718 Fax: 310.545.4221 www.magicalkenya.com [email protected] Jennifer Goger US Sales and Marketing Manager

>> KOREA KOREA TOURISM ORGANIZATION 2 Executive Drive, Suite 750 Fort Lee, NJ 07024 USA Tel: 201.585.0909 Fax: 201.585.9041 english.visitkorea.or.kr/enu/index.kto [email protected] Sang-Hoon Na Executive Director

>> MALAYSIA TOURISM MALAYSIA 818 W. Seventh Street, Suite 970 Los Angeles, CA 90017 USA Tel: 213.689.9702 Fax: 213.689.1530 www.tourismmalaysiausa.com [email protected] Azilina Azni Zainal Abidin Vice President - Tourism Malaysia Los Angeles

>> MALTA MALTA TOURISM AUTHORITY Auberge d’Italie, Merchant Street Valletta, VLT1170 Malta Tel: 212.213.0944 Fax: 212.213.0938 www.visitmalta.com [email protected] Michelle Buttigieg Representative

>> MEXICO MEXICO TOURISM BOARD 152 Madison Avenue, Suite 1800 New York, NY 10016 USA Tel: 212.308.2110 www.visitmexico.com [email protected] Luis Augusto Garcia Rosado Regional Director for USA

ASSOCIATEMEMBERS

Francisco Medina Ascencio, KM 2.5 Local H8 Y 10 Zona Hotelera Plaza Las Glorias Puerto Vallarta, Jalisco, 48310 Mexico Tel: 52.322.224.1175 Fax: 52.322.2240915 www.visitpuertovallarta.com [email protected] Salvador Pena Administrative Manager

>> MOROCCO MOROCCAN NATIONAL TOURIST OFFICE 104 W. 40th Street, Suite 1820 New York, NY 10018 USA Tel: 212.221.1583 Fax: 212.221.1887 www.visitmorocco.com [email protected] Chakib Ghadouani Director for USA

>> NETHERLANDS AMSTERDAM MARKETING PO Box 3331 Amsterdam, 1001 AC Netherlands Tel: 31.20.7026206 www.iamsterdam.com/trade [email protected] Jarina Rombouts Travel Trade Officer

NETHERLANDS BOARD OF TOURISM AND CONVENTIONS 215 Park Avenue South, Suite 2005 New York, NY 10003 USA Tel: 917.720.1278 Fax: 212.370.9507 www.holland.com [email protected] Rosina Shiliwala Director, North America

THE HAGUE MARKETING Grote Marktstraat 43c The Hague, 2511 BH Netherlands Tel: 31.70361889 www.thehaguetraveltrade.com [email protected] Didi de Visscher Sales & Marketing Travel Trade

>> PAPUA NEW GUINEA TOURISM PAPUA NEW GUINEA

>> NEW ZEALAND

6033 W Century Blvd, Suite 900 Los Angeles, CA 90045 USA Tel: 310.649.7700 www.papuanewguinea.travel [email protected] Ally Stoltz Account Manager

TOURISM NEW ZEALAND

>> PERU

501 Santa Monica Boulevard, Suite 300 Santa Monica, CA 90401 USA Tel: 310.857.2202 www.traveltrade.newzealand.com/en-us [email protected] Gregg Gant Senior Trade Manager - North America

>> NICARAGUA NICARAGUAN TOURIST BOARD Hotel Crowne Plaza, 1c.al Sur Managua, 5088 Nicaragua Tel: 505.2254.5191.165 Fax: 505.2222.6610 www.visitnicaragua.us [email protected] Catalina Gordon International Marketing Head

>> NORWAY VISIT NORWAY 655 Third Avenue, Suite 1810 New York, NY 10017 USA Tel: 212.885.9711 Fax: 212.885.9710 www.visitnorway.com [email protected] Hege Barnes Director

TOURIST BOARD

PUERTO VALLARTA TOURISM BOARD

PROMPERU

Calle Uno Oeste No. 50, 13th floor San Isidro, Lima, Peru Tel: 51.1.6167300 www.facebook.com/visitperu Twitter: @visitperu www.peru.travel/en [email protected] Elisabeth Hakim North American & UK Coordinator PromPeru is responsible for the promotion of Peru’s varied and unique tourism products. Through the creation and distribution of guides and materials, providing sales and marketing support, and leading informative webinar series, PromPeru is focused on supporting the travel trade industry as a whole. See ad on page 7.

>> PHILIPPINES PHILIPPINE DEPARTMENT OF TOURISM 556 Fifth Avenue New York, NY 10036 USA Tel: 212.575.7915 Fax: 212.302.6759 www.itsmorefuninnthephilippines.com [email protected] Mitchelle Dy Tourism Director

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VISA AND PASSPORT SERVICES

TRADE TOURIST ASSOCIATION BOARD

ASSOCIATEMEMBERS

>> POLAND

>> SINGAPORE

POLISH NATIONAL TOURIST OFFICE

SINGAPORE TOURISM BOARD

5 Marine View Plaza Hoboken, NJ 07030-5722 USA Tel: 201.420.9910 Fax: 201.584.9153 www.poland.travel [email protected] Jan Rudomina Director

1156 Avenue of the Americas, Suite 702 New York, NY 10036 USA Tel: 212.302.4861 Fax: 212.302.4801 www.yoursingapore.com [email protected] Susan Krulic Manager, Leisure Tourism

>> PORTUGAL

>> SOUTH AFRICA

PORTUGUESE NATIONAL TOURIST OFFICE

SOUTH AFRICAN TOURISM

866 Second Avenue, 8th Floor New York, NY 10017 USA Tel: 646.723.0217 Fax: 212.575.4737 www.visitportugal.com [email protected] Enca Mello Senior Product Manager

>> ROMANIA ROMANIAN NATIONAL TOURIST OFFICE 355 Lexington Avenue, 8th Floor New York, NY 10017 USA Tel: 212.545.8484 www.RomaniaTourism.com [email protected] Simion Alb Director

>> SCOTLAND VISITSCOTLAND Ocean Point One, 96 Ocean Drive
 Edinburgh, EH6 6JH Scotland Tel: 44.131.472.2328 Fax: 44.131.472.2009 www.visitscotlandtraveltrade.com [email protected] Linda McAllister Senior Manager - Intermediary Marketing & Strategic Partnerships

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500 Fifth Avenue, Suite 2040 New York, NY 10110-0002 USA Tel: 212.471.6256 Fax: 212.764.1980 www.southafrica.net [email protected] Virginia Dionisio Trade Relations Manager USA

>> SPAIN CATALAN TOURIST BOARD 360 Lexington Ave, Suite 1801 New York, NY, 10017 USA Tel: 212.782.3332 Fax: 212.782.3675 www.catalunya.com [email protected] Cristina Gargallo Taboada Director - US & Canada Office

TENERIFE TOURISM CORPORATION SPET. Turismo de Tenerife SA, Avda. Constitucion, 12, Santa Cruz de Tenerife Canary Islands, 38005 Spain Tel: 34.900.080.769 Fax: 34.922.204.061 www.webtenerife.com [email protected] Stephanie Wear Director of Economic and Air Service Development

TOURIST OFFICE OF SPAIN 60 East 42nd Street - Suite 5300 One Grand Central Place New York, NY 10165-0039 USA Tel: 212.265.8822 Fax: 212.265.8864 www.spain.info [email protected] Elisa Sainz-Ruiz Director

>> SWEDEN VISITSWEDEN 655 Third Avenue, 18th Floor New York, NY 10017 USA Tel: 212.885.9720 www.visitsweden.com [email protected] Mats Wessman US Country Manager

>> SWITZERLAND BASEL TOURISM Aeschenvorstadt 36 Basel, 4010 Switzerland Tel: 41.61.268.68.40 Fax: 41.61.268.68.70 www.basel.com [email protected] Doris Schuermann Sales Manager

BERN TOURISM Amthausgasse 4, PO Box 169 Bern, 3000 Switzerland Tel: 41.31.328.12.23 Fax: 41.31.328.12.99 www.Bern.com [email protected] Marianne Schatzmann-Aebi Market Manager Europe & North America

ENGADIN ST. MORITZ Via San Gian 30 St. Moritz, 7500 Switzerland Tel: 41.81.830.08.15 Fax: 41.81.830.08.18 www.engadin.stmoritz.ch [email protected] Thorsten Frohn Sales Manager

ASSOCIATEMEMBERS

TOURIST BOARD

SWITZERLAND TOURISM 608 Fifth Avenue New York, NY 10020 USA Tel: 212.757.5944 Fax: 212.262.6116 www.MySwitzerland.com [email protected] Alex Herrmann Director Americas

TICINO TOURISM Via Lugano 12, Bellinzona Ticino, 6500 Switzerland Tel: 41.91.825.70.56 Fax: 41.91.825.36.14 www.ticino.ch [email protected] Veronica Lafranchi Country Manager Overseas

ZERMATT TOURISM Bahnhofplatz Zermatt, V.S.3920 Switzerland Tel: 41.2792.771.62 Fax: 41.2792.771.69 www.zermatt.ch [email protected] Amade Perrig President

ZURICH TOURISM Stampfenbachstrasse 52 Zurich, 8006 Switzerland Tel: 41.44.215.40.85 Fax: 41.44.215.40.78 www.zuerich.com [email protected] Aurelia Carlen Area Manager Americas

>> TAHITI TAHITI TOURISME NORTH AMERICA 300 Continental Blvd, Suite 160 El Segundo, CA 90245 USA Tel: 310.414.8484 Fax: 310.414.8490 www.tahititourism.com [email protected] Kristin Carlson Director of Marketing

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>> TAIWAN TAIWAN TOURISM BUREAU

9F, No. 290, Sec. 4, Zhongxiao E. Rd. Taipei City 10694 Taiwan Tel: 886.2.23491500 Fax: 886.2.27735487 www.facebook.com/TourTaiwan Twitter: @tourtaiwan www.taiwan.net.tw [email protected] David W.J. Hsieh Director General Taiwan is the perfect travel destination. Prepare yourself for a holiday in this scenic paradise. Taiwan has all the stupendous mountains, beautiful ocean, breathtaking sunsets and sea of clouds. And of course, the authentic Taiwanese cuisine is a must-try! For more information, please visit www.taiwan.net.tw. See ad on page 112.

>> TANZANIA TANZANIA TOURIST BOARD PO Box 2485 Dar es Salaam, 0255 Tanzania Tel: 255.22.2111345 Fax: 255.22.2116420 www.tanzaniatourism.go.tz [email protected] Devota Mdachi Director of Marketing

>> TURKEY TURKISH CULTURE AND TOURISM OFFICE 825 Third Avenue New York, NY 10022 USA Tel: 202.612.6800 Fax: 202.319.7446 www.tourismturkey.org [email protected] Gorkem Kursunlu Karakus Director

>> UNITED ARAB EMIRATES DUBAI TOURISM AND COMMERCE MARKETING 295 Madison Avenue, 30th Floor New York, NY 10017 USA www.definitelydubai.com [email protected] Jessica Herring Director of Marketing, North America

>> USA ALASKA, STATE OF 550 West 7th Ave, Suite 1770 Anchorage, AK 99501 USA Tel: 907.269.4715 Fax: 907.269.8147 www.travelalaska.com/trade [email protected] Jesse Carlstrom Marketing Manager

ARIZONA OFFICE OF TOURISM 1110 W. Washington Street, Suite 155 Phoenix, AZ 85007 USA Tel: 602.364.3693 Fax: 602.364.3702 www.arizonaguide.com [email protected] Jennifer Sutcliffe Travel Industry Marketing Manager

CHOOSE CHICAGO 72 E. Randolph Street, 3rd Floor Chicago, IL 60601 USA Tel: 312.567.8474 Fax: 312.567.8504 www.choosechicago.com [email protected] Kristi Schuda Tourism Sales Manager

DESTINATION DC 901 7th Street, NW, Suite 400 Washington, DC 20001 USA Tel: 202.789.7088 Fax: 202.448.8591 www.washington.org [email protected] Lindsay Hill Tourism Sales Manager

TRADE ASSOCIATION

TOURIST BOARD

ASSOCIATEMEMBERS

GREATER FORT LAUDERDALE CVB

NYC AND COMPANY

101 Northeast 3rd Avenue, Suite 100 Fort Lauderdale, FL 33301 USA Tel: 954.767.2482 Fax: 954.765.4197 www.sunny.org [email protected] Caitlan Etchevers Director of Domestic Sales

810 Seventh Avenue, 3rd Floor New York, NY 11201 USA Tel: 212.484.5461 Fax: 212.246.6310 www.nycgo.com [email protected] Reginald Charlot Vice President, Tourism Development Europe

HAWAII VISITORS AND CONVENTION BUREAU

SACRAMENTO CONVENTION & VISITORS BUREAU

2270 Kalakaua Avenue, Suite 801 Honolulu, HI 96815 USA Tel: 808.924.0240 www.gohawaii.com [email protected] Robyn Basso Senior Director Travel Industry Partnerships

1608 I Street Sacramento, CA 95814 USA Tel: 916.808.7304 Fax: 916.808.7788 www.visitsacramento.com [email protected] Nick Leonti Director of Tourism

LOUISIANA OFFICE OF TOURISM PO Box 94291, 1051 Third Street Baton Rouge, LA 70804-9291 USA Tel: 225.219.9858 Fax: 225.342.1051 www.louisianatravel.com [email protected] Misty Shaw Director - Programs & Services

MARYLAND OFFICE OF TOURISM DEVELOPMENT World Trade Center, 401 E. Pratt Street - 14th Floor Baltimore, MD 21202 USA Tel: 410.767.6288 Fax: 410.333.6643 www.visitmaryland.org [email protected] Rich Gilbert Travel Trade Sales Manager

NASHVILLE CONVENTION AND VISITORS CORPORATION One Nashville Place 150 Fourth Avenue N - Suite G-250 Nashville, TN 37219 USA Tel: 615.259.4790 Fax: 615.244.6278 www.visitmusiccity.com [email protected] Laurel Bennett Director of Tourism Sales

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SCOTTSDALE CONVENTION AND VISITORS BUREAU 4343 N. Scottsdale Road, Suite 170 Scottsdale, AZ 85251 USA Tel: 480.949.2161 Fax: 480.421.9733 www.scottsdalecvb.com [email protected] Rachel Hall Tourism Sales Manager

VISIT ANCHORAGE 524 W. 4th Avenue Anchorage, AK 99501-2212 USA Tel: 907.276.4118 Fax: 907.278.5559 www.anchorage.net [email protected] David Kasser V.P. Tourism Development & Sales

>> WALES VISIT WALES 845 Third Avenue, 10th Floor New York, NY 10022 USA Tel: 212.850.0362 Fax: 212.850.0362 www.americas.visitwales.com [email protected] Lauren Summers Director of Marketing - North America

TRADE ASSOCIATION AFRICA TRAVEL ASSOCIATION 152 Madison Avenue, Suite 1702 New York, NY 10016 USA Tel: 212.447.1357 Fax: 212.213.4890 www.africatravelassociation.org [email protected] Angela Gerrow Executive Assistant

AMERICAN BUS ASSOCIATION 111 K Street NE, 9th Floor Washington, DC 20002 USA Tel: 202.218.7229 Fax: 202.842.0850 www.buses.org [email protected] Peter Pantuso President and CEO

AMERICAN SOCIETY OF TRAVEL AGENTS (ASTA) 675 N. Washington Street, Suite 490 Alexandria, VA 22314-2944 USA Tel: 703.739.6804 Fax: 703.684.8319 www.asta.org [email protected] Zane Kerby President & CEO

TRADE ASSOCIATION

ASSOCIATEMEMBERS

ASOCIACION COSTARRICENSE DE OPERADORES DE TURISMO

EUROPEAN TOUR OPERATORS ASSOCIATION

INTERNATIONAL INSTITUTE FOR PEACE THROUGH TOURISM

PO Box 1551-1100 Tibas, Road to Zapote 200 mts east form Veritas University, Zapote San Jose, 1151-1100 Tibas, Costa Rica Tel: 506.2280.1025 Fax: 506.2280.1052 www.acot.co.cr [email protected] Gustavo Lopez President

6 Weighhouse Street London, W1K 5LT UK Tel: 44.207.499.4412 Fax: 44.207.499.4413 www.etoa.org [email protected] Tom Jenkins CEO

685 Cottage Club Road, Unit 13 Stowe, VT 05672 USA Tel: 802.253.8671 Fax: 802.253.2645 www.iipt.org [email protected] Louis D’Amore President

FAITH TRAVEL ASSOCIATION

JORDAN INBOUND TOUR OPERATOR ASSOCIATION (JITOA)

ASSOCIATION OF TRAVEL MARKETING EXECUTIVES PO Box 3176 West Tisbury, MA 02575 USA Tel: 508.693.0550 Fax: 508.693.0115 www.atme.org [email protected] Kristin Zern Executive Director

CANADIAN ASSOCIATION OF TOUR OPERATORS 7-B Pleasant Blvd, Suite 1011 Toronto, ON M4T 1K2 Canada Tel: 416.485.8232 Fax: 416.485.0112 www.cato.ca [email protected] Pierre LePage Executive Director

ENSEMBLE TRAVEL 256 West 38th Street, 11th Floor New York, NY 10018-9120 USA Tel: 212.545.7460 x273 Fax: 212.545.7428 www.ensembletravel.com [email protected] Libbie Rice Co-President

101 Prosperous Place, Suite 350 Lexington, KY 40509 USA Tel: 859.264.6619 www.faithtravelassociation.com [email protected] Marceline Adkins Account Executive

FAMILY TRAVEL ASSOCIATION 407 N. Midland Avenue Nyack, NY 10960 USA Tel: 845.689.9033 Fax: 845.818.4030 www.FamilyTravel.org [email protected] Rainer Jenss President & Founder

INDIAN ASSOCIATION OF TOUR OPERATORS 310 Padma Tower-II, 22, Rajendra Place New Delhi, 110 008 India Tel: 91.11.25750034 Fax: 91.11.25750028 www.iato.in [email protected] Subhash Goyal President

INTERNATIONAL GAY AND LESBIAN TRAVEL ASSOCIATION 1201 NE 26th Street, Suite 103 Fort Lauderdale, FL 33305 USA Tel: 954.630.1637 ext 720 www.iglta.org [email protected] Emilio Collyer Membership Support

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PO Box 3165 Amman, 11181 Jordan Tel: 96.26.5538597 www.jitoa.org [email protected] Lina Khaled Executive Director

NATIONAL TOUR ASSOCIATION 101 Prosperous Place, Suite 350 Lexington, KY 40509 USA Tel: 859.264.6551 Fax: 859.264.6570 www.NTAonline.com [email protected] Pam Inman President

PACIFIC ASIA TRAVEL ASSOCIATION (PATA) Unit B1, 28th Floor Siam Tower 989 Rama I Road, Pathumwan Bangkok, 10330 Thailand Tel: 66.2.658.2000 Ext. 132 Fax: 66.2.658.2010 www.pata.org [email protected] Phiangpis Lohakarn Manager-Membership Engagement

SIGNATURE TRAVEL NETWORK 4640 Admiralty Way, Suite 306 Marina del Rey, CA 90292 USA Tel: 310.574.0883 Fax: 310.574.0804 www.signaturetravelnetwork.com [email protected] Christine Alestra Director, Destination Partnerships

VISA AND PASSPORT SERVICES

TRADE SHOW

TRADE ASSOCIATION

ASSOCIATEMEMBERS

STUDENT & YOUTH TRAVEL ASSOCIATION

TRADE SHOW

8400 Westpark Drive, 2nd Floor McLean, VA 22102 USA Tel: 703.610.1263 Fax: 703.610.0270 www.syta.org [email protected] Carylann Assante Executive Director

TRAVEL SHOW MARKETING GROUP

TOURISM CARES 275 Turnpike Street, Suite 307 Canton, MA 02021 USA Tel: 781.821.5990 x209 Fax: 781.821.8949 www.tourismcares.org [email protected] Mike Rea President & CEO

THE TRAVEL INSTITUTE 945 Concord Street Framingham, MA 01701 USA Tel: 314.822.3143 Fax: 781.237.3860 www.thetravelinstitute.com [email protected] Patty Noonan Director of Sales

VACATION.COM 1650 King Street, Suite 450 Alexandria, VA 22314 USA Tel: 703.740.4374 www.vacation.com [email protected] John Lovell President

VIRTUOSO LTD. 505 Main Street, Suite 500 Fort Worth, TX 76102 USA Tel: 817.870.0300 Fax: 817.870.1050 www.virtuoso.com [email protected] Matthew Upchurch CEO

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67 Monument Ave, Suite 2 Charlestown, MA 02129 USA Tel: 617.337.5132 Fax: 617.337.5954 www.travelsmg.com [email protected] Jim Cloonan President

WILLIAM H. COLEMAN, INC. 1613 King Street Jacksonville, FL 32204 USA Tel: 904.398.6777 ext 8025 Fax: 904.391.0038 www.whcoleman.com [email protected] Manuel Cuevas Executive Vice President

VISA AND PASSPORT SERVICES CIBT / VISACENTRAL 1600 International Drive, Suite 600 McLean, VA, 22102 USA Tel: 917.304.2407 Fax: 212.949.6544 www.cibtvisas.com [email protected] Steven Diehl Senior Vice President of Business Development

PINNACLE TRAVEL DOCUMENT SYSTEMS 1625 K Street NW Washington, DC 20006 USA Tel: 888.838.4867 Fax: 360.542.2256 www.PinnacleTDS.com [email protected] Steven LeTellier Vice President

VISAHQ.COM INC. 2005 Massachusetts Ave. NW Washington, DC 20036 USA Tel: 202.611.8112 Fax: 202.318.0771 www.visahq.com [email protected] Justin Chapman International Sales Manager