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Customer Relationship Management Tutorial (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250.html) Omg! Your Customer Really Is Your Bff! Bursting The New Mythology: Zeus Drops To Earth (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/bursting-
Desktop Support Interview Questions & Answers
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1. What Is Active Directory?
Answer :
Relationship
university/customer-
Active directory authorizes and authenticates all users and computers in a
relationship-
window domain network, ensuring the security of the computer and software. Through
management-
active directory various functions can be managed like creating admin users, connecting to
tutorial-250.html)
printers or external hard drives. 2. What Is Dhcp And What It Is Used For?
Practice Test on Desktop Support
the-new-mythology-zeus-drops-to-
Answer :
earth-394.html)
addresses to a large number of the computer system in a network. It helps in managing the
university/desktop-
large number of IP’s very easily.
support-practice-
How The Book Is Organized (https://www.wisdomjobs.com/e-
DHCP stands for dynamic host configuration protocol. It is used to allocate IP
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3. What Is Scope And Super Scope?
university/customer-relationship-
Answer :
management-tutorial-250/how-the-
IP. It can be used to communicate with the other PCs in the network. The superscope
Exam on Desktop
book-is-organized-399.html)
becomes when you combine two or more scopes together.
Support
Starting With A Test
Scope consists of an IP address like gateway IP, subnet mask, DNS server
4. What Is Dns?
Pragnya Meter
Desktop Support
(https://www.wisdomjobs.com/e-
Answer :
university/customer-relationship-
to name and names to IP address. DNS is like a translator for computers, computers
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management-tutorial-250/starting-
understand the number and not the alphabet. For example, if we type like hotmail.com, the
support-jobs)
with-a-test-402.html)
computer don’t understand this so they use DNS which converts (hotmail.com) into
DNS mean Domain Naming Service and it is used for resolving IP addresses
(numbers) and then executes the command.
All Interview
Welcome To The Era Of The Social Customer
5. What Is Forward And Reverse Lookup In Dns?
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Answer :
university/customer-relationship-
converting names into IP address is called Forward lookup.
management-tutorial250/welcome-to-the-era-of-thesocial-customer-405.html)
When we convert IP address into names is called Reverse lookup, while
6. What Is ‘a’ Record And What Is ‘mx Record’?
Answer :
‘A’ record is also known as host record, and it has ability to map the IP
address by name. It is with this record that DNS can find out the IP address of a name. What's A Customer Ecosystem?
While, ‘MX record’ also known as mail exchanger record, by the help of ‘MX’ record,
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location of the mail server is identified. The record is also found in DNS.
university/customer-relationshipmanagement-tutorial-250/whats-acustomer-ecosystem-414.html)
7. What Is Ipconfig Command?
Answer :
IPCONFIG command is used to display the IP information of the computer
assigned like DNS IP address and gateway IP address. The Social Customer Needs Your Attention To Get Theirs (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thesocial-customer-needs-yourattention-to-get-theirs-431.html) Crm,cmr,vrm Or . . . Who Cares? Traditional Crm (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/traditional-crm-446.html) From Crm To Cmr (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/from-
8. What Would You Use To Connect Two Computers Without Using
Switches? Answer :
Cross cables are used to connect two computers without using switches.
9. What Is A Domain?
Answer :
Domain is a set of computers which network recognized by the internet. It
can be used by centrally administer computers. It is created when you install active directory. 10. Tell Me If Your System Is Infected By A Virus How You Will Recover
The Data? Answer :
You need to re-install another system, latest anti-virus software and an O.S
with latest patches. Before you start your system, connect the infected HDD as a secondary drive then scan and clean the infected hard drive. Once done, you can copy the files into the system. AdChoices
Interview Questions
Test Exam Answers
Job Search
Desktop Support
crm-to-cmr-454.html) 11. What Is The Operating System? Social Crm
Answer :
(https://www.wisdomjobs.com/e-
hardware. It works as an user interface.
Operating system acts as an interpreter between computer application and
university/customer-relationshipmanagement-tutorial-250/socialcrm-455.html) Social Crm Technology: Features, Functions, Characteristics (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/socialcrm-technology-features-functionscharacteristics-460.html) The Social Stack (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thesocial-stack-476.html) Social Crm And Vrm (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/socialcrm-and-vrm-484.html) Vendor Relationship Management (vrm) (https://www.wisdomjobs.com/euniversity/customer-relationship-
12. What Are The Types Of Operating System Or O.s?
Answer :
The two types of operating systems are:
NOS : Network Operating System. Examples of NOS- Windows NT, 2000,2003 SOS : Simple Operating System. Examples of SOS – Windows 95,98, ME 13. Explain About Ras Server?
Answer :
RAS means Remote Access Server. It allows operating the tool or
information that typically resides on a network or IT devices through combination of hardware and software, for example connecting to printer or file. It is usually used for mobile users who are in the network. It uses telephone line to provide connectivity to its users. It can also connect two or more than two offices in the network. 14. Explain About Vpn Server?
Answer :
VPN means Virtual Private Network. It is a private communications network
often used by companies or organizations to communicate confidentially over a public network. This is used by the mobile users in the network. 15. What Is The Difference Between Ras And Vpn Server?
Answer :
RAS is truly a local area connection between two connections whereas, VPN
is a local connection spread over large area. 16. What Is Ias Server?
Answer :
IAS means Internet Authentication Service. For many types of network
access like wireless, authenticating switch and remote access dial-up they perform accounting and auditing, centralized connection authentication and authorization. 17. A User In A Corporate Network Contacts Service Desk Saying He/she
management-tutorial-250/vendor-
Has Lost Network Connectivity: How Will You Troubleshoot The
relationship-management-vrm-
Issue? What Are The Steps To Followed?
486.html)
Answer :
Now Do You See Crm, Social Crm, And Vrm? (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/now-doyou-see-crm-social-crm-and-vrm487.html) The Customer Owns The Experience The Transition From Management To Engagement Through Experience
1. Check the cable if it is connected to the workstation/ notebook and if it is
receiving signal from the switch. 2. Check using the command "ipconfig" to confirm the IP range that the user's machine is in if it is using APIPA address, This will mean the machine can not reach the DHCP server and if the user has an assigned static address try pinging the gateway, DNS,Proxy Server or one of the Domain Controllers. 3. If all pinged replies successfully check to see the proxy settings through Lan Settings on your Browser. 4. Depending on the structure of your corporate network you might need to check the mac address (of the user's workstation) on the cisco switches (if used) to find out which VLan is it in and move it to the correct VLan. 18. What Do You Mean By Clustering? What Are The Benefits?
Answer :
When one or more computers work together as a single system by sharing
their resources is known as clustering.
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The benefits of clustering are that it reduces the load on one single system by sharing the
university/customer-relationship-
load also it is used for redundancy of the services.
management-tutorial-250/thetransition-from-management-toengagement-through-experience499.html)
19. What Is A Group?
Answer :
Group is a collection of the user account. It provides the simplified
administration in the network. AdChoices
Superstah!responsetek (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-responsetek527.html) A Guiding Principle For Crafting Experiences (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/aguiding-principle-for-craftingexperiences-535.html) Enterprise 2.0:not Exactly What You Think Defining Enterprise 2.0 (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/definingenterprise-2-dot-0-543.html) Enterprise 2.0: Here's Why You Need It (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/enterprise-2-dot-0-heres-whyyou-need-it-556.html) What This Means For Crm (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/whatthis-means-for-crm-571.html) A Company Like Me:new Business Why?because We Like You And Trust You (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/whybecause-we-like-you-and-trustyou-575.html) The New Business Models Unveiled (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/the-newbusiness-models-unveiled593.html) Another Model Worth Getting Behind (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/anothermodel-worth-getting-behind619.html) Do You Have The Ring? Tools For Customer Engagement The Value Of Social Media In Crm (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thevalue-of-social-media-in-crm646.html) Social Media (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/socialmedia-656.html) Superstah! Lotus Connections (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-lotus-connections696.html) Love Your Customers Publicly: Blogs And Podcasts The Blogosphere (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/theblogosphere-701.html) How Do You Measure A Blog? (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/how-doyou-measure-a-blog-711.html) Microblogging And More:tweeting On Twitter (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/microblogging-andmoretweeting-on-twitter-716.html) Superstah! Six Apart (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-six-apart-717.html) Podcasting:a Brief Look (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/podcastinga-brief-look723.html) Wikis Are A Weird Name For Collaboration, N’est Çe Pas? Crowdsourcing (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/crowdsourcing-733.html) Superstah! Socialtext (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-socialtext-752.html) Wiki Wrap-up (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/wikiwrap-up-757.html) Social Networks, User Communities: Who Loves Ya, Baby? The Conversation Can't Be Avoided (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/theconversation-cant-be-avoided771.html) Social Network Styles: What Models Can You Choose From? (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/socialnetwork-styles-what-models-canyou-choose-from-775.html) Managing The Community (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/managing-the-community798.html) The It Landscape (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/the-itlandscape-799.html) The Vendor Picture (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thevendor-picture-814.html) Superstah! Neighborhood America (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-neighborhoodamerica-815.html) Movin’ And Groovin’: The Use Of Mobile Devices A Needy Market (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/a-needymarket-825.html) Why The Growth? (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/why-thegrowth-827.html) What's It Look Like? Mobile Technology (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/what-s-itlook-like-mobile-technology828.html) Considerations In Mobile Enterprise Planning (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/considerations-in-mobileenterprise-planning-829.html) Untethered Benefits (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/untethered-benefits-830.html) The Future: Social Crm Gets Down And Wireless (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thefuture-social-crm-gets-down-andwireless-831.html) Superstah! Research In Motion, Sap, And Crm 2007 For The Blackberry (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-research-in-motionsap-and-crm-2007-for-theblackberry-837.html) The Collaborative Value Chain Transparency In Customer Relationship (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/transparency-in-customerrelationship-838.html) The Systems (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thesystems-840.html) Back And Front Office Integration: Bad Story, Good Story (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/backand-front-office-integration-badstory-good-story-842.html) Integrating The Back With The Front-still Not Too Shabby (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/integrating-the-back-with-thefront-still-not-too-shabby-845.html) A Mini-conference (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/a-miniconference-850.html) Now Meet The Customer: The Collaborative Value Chain (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/nowmeet-the-customer-thecollaborative-value-chain-851.html) Ecosystems Begin To Rule (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/ecosystems-begin-to-rule905.html) Building The Collaborative Value Chain (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/buildingthe-collaborative-value-chain908.html)
Interview Questions
Desktop Support
How to Install
Setup Installation
20. What Is A Child Domain?
Answer :
Jobs Search
A child domain is the member domain of Windows 2000 Active Directory.
Questions (https://www.wisdomjobs.com/euniversity/allskillsets-interviewquestions.html)
Superstah! Sap (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-sap-911.html) Sales And Marketing: The Customer Is The Right Subject Sales And Marketing Are Now Integrated, Aren't They? (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/salesand-marketing-are-now-integratedaren-t-they-913.html) Sales 2.0: Customer Expectations Have Changed (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/sales-2dot-0-customer-expectations-havechanged-917.html) Leads And Opportunities: The Feeling Is Mutual (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/leadsand-opportunities-the-feeling-ismutual-921.html) Special Circumstances Include The New Norm (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/specialcircumstances-include-the-newnorm-922.html) Handling Opportunities Better And Way Cooler (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/handlingopportunities-better-and-waycooler-935.html) Superstah! Oracle Social Crm (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-oracle-social-crm937.html) Sales Intelligence: Mo' Better, Richer, Deeper (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/salesintelligence-mo-better-richerdeeper-940.html) The Sales 2.0 Value Proposition (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thesales-2-dot-0-value-proposition946.html) Marketing,uh,2.0: New Mindset,new Tools (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/marketing-uh-2-dot-0-newmindset-new-tools-947.html) Listen Up! The New Competition Is Attention (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/listen-upthe-new-competition-is-attention948.html) Getting On The Cluetrain Manifesto (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/gettingon-the-cluetrain-manifesto954.html) Authenticity Trumps Consistency (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/authenticity-trumpsconsistency-959.html) The Marketing Model: Old Vs. New (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/themarketing-model-old-vs-dot-new966.html) Social Media And Marketing: More Than Just Du Jour (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/socialmedia-and-marketing-more-thanjust-du-jour-970.html) Crm Vendors Have A Problem Here: Poor Apps,but Improving (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/crmvendors-have-a-problem-herepoor-apps-but-improving-978.html) Customer Service Is Our Name— and Our Game Customer Complaints Go Viral-and You Love It (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/customer-complaints-go-viraland-you-love-it-999.html) The Definition Of Customer Service (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thedefinition-of-customer-service1000.html) Building A New Customer Service Model (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/buildinga-new-customer-service-model1003.html) Technology Finds 21st Century Customer Service (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/technology-finds-21st-centurycustomer-service-1018.html) Superstah! Right Now: Building Beyond The Traditional (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-right-now-buildingbeyond-the-traditional-1020.html) Superstah! Helpstream: Community-driven Customer Service (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-helpstreamcommunity-driven-customerservice-1028.html) Closing It Out (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/closing-itout-1031.html) The Difference:crm,the Public Sector,and Politics From 2004 To Now-wow,what A Difference (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/from2004-to-now-wow-what-adifference-1044.html) In Re: Engagement By The Administration (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/in-reengagement-by-the-administration1050.html) The Case Of Singapore: Social Crm In Action (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/the-caseof-singapore-social-crm-in-action1053.html) Politics No Longer Poker-bluffing Don't Woik (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/politicsno-longer-poker-bluffing-dont-woik1064.html) The Technology Champs (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thetechnology-champs-1071.html) Superstah! Blue State Digital (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-blue-state-digital1078.html) Soa For Poets Evaluating Architecture (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/evaluating-architecture1089.html) The Architectures (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/thearchitectures-1093.html) Enterprise Service-oriented Architecture (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/enterprise-service-orientedarchitecture-1094.html) Superstah! (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial250/superstah-1095.html) Rest/woa (https://www.wisdomjobs.com/euniversity/customer-relationshipmanagement-tutorial-250/rest-woa1097.html) Superstah! 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