HOME > SUPPORT FORUM > THUNDERBIRD > SYNCING WITH OUTLOOK WEB ACCESS
This thread was archived. Please ask a new question if you need help.
6 REPLIES
2 HAVE THIS PROBLEM
josephejones
17159 VIEWS
LAST REPLY BY JOSEPHEJONES 3 YEARS AGO
I recently installed Thunderbird to access work e-mail, which uses Outlook Web Access. When I move a message in Thunderbird to a folder, I see that it's still in the inbox in Outlook. There must be some syncing setting that I'm missing. Help is much appreciated.
Posted 9/29/14, 12:26 PM
Lets see. OWA is not IMAP. You can access exchange mail via OWA. Either using davmail or the exequilla add-on. The IMAP implementation in exchange is odd. This is mainly because Microsoft never intended anyone to actually use it, but marketing needed to be able to say it supported it. So have you set Mail.imap.expunge_after_delete to true and restarted Thunderbird. Many settings that have no user interface are only read on startup of the program. Read this answer in context
jscher2000 TOP 10 CONTRIBUTOR
ª 0
How did you connect to your company's Exchange server? Unfortunately, Thunderbird does not include Exchange ActiveSync (for license reasons) so you probably used either IMAP or POP. If you used POP, what you see in Thunderbird is just a copy and your local changes have no effect on the server. If you used IMAP, then the changes you make locally should sync up to the server.
7206 solutions 58655 answers Posted 9/29/14, 1:31 PM
josephejones
I'm using IMAP, but as mentioned, if I drag an email from my inbox to a folder in Thunderbird, it remains in the inbox in Outlook.
Posted 9/29/14, 1:33 PM
I'm a little confused by this article: http://kb.mozillazine.org/Deleting_messages_in_IMAP_accounts jscher2000 TOP 10 CONTRIBUTOR
Another discussion for reference: http://superuser.com/questions/452740/how-can-i-makethunderbird-imap-sync-moved-messages-immediately
7206 solutions 58655 answers Posted 9/29/14, 1:45 PM
josephejones
The second link seems to describe my problem (or close to it), but the "solution" suggested (link 1) doesn't seem to help.
Posted 9/29/14, 5:50 PM
Matt TOP 10 CONTRIBUTOR MODERATOR
Lets see. OWA is not IMAP. You can access exchange mail via OWA. Either using davmail or the exequilla add-on. The IMAP implementation in exchange is odd. This is mainly because Microsoft never intended anyone to actually use it, but marketing needed to be able to say it supported it. So have you set Mail.imap.expunge_after_delete to true and restarted Thunderbird. Many settings that have no user interface are only read on startup of the program.
2659 solutions 17943 answers Posted 9/29/14, 6:22 PM
josephejones Posted 9/29/14, 6:25 PM
Thanks much, Matt. Bizarre to me (as I don't really understand these things), closing Thunderbird and restarting solved it.
