MITEL – SIP CoE
Technical
Reference Guide
Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products DECEMBER 2015 SIP COE 15-4940-00418 [MSA PUBLIC VERSION]
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks ™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
Mitel Compatibility/ Certification Reference Document December 14, 2015 15-4940-00418
®™ Trademark of Mitel Networks Corporation © Copyright 2015, Mitel Networks Corporation All rights reserved
ii
OVERVIEW .................................................................................................................................................. 1 INTEROP CERTIFICATION VERSION CONSIDERATIONS ...................................................................................................... 2 DOCUMENT LEGEND ............................................................................................................................................... 2 MIVOICE BUSINESS CERTIFICATIONS ............................................................................................................ 3 MIVOICE BUSINESS SIP COMPATIBILITY....................................................................................................................... 3 SIP Trunking Service Providers....................................................................................................................... 3 MiVoice Business SIP Devices ...................................................................................................................... 18 SIP Gateways ............................................................................................................................................... 27 SIP Firewall / Enterprise Session Border Controller ..................................................................................... 29 SIP Applications and Servers ....................................................................................................................... 30 Enterprise SIP Servers for MiVoice Business ................................................................................................ 35 MIVOICE BUSINESS API COMPATIBILITY .................................................................................................................... 36 MIVOICE OFFICE 250 CERTIFICATIONS ......................................................................................................... 40 MIVOICE OFFICE SIP COMPATIBILITY ........................................................................................................................ 40 SIP Trunking Service Providers..................................................................................................................... 40 SIP Devices ................................................................................................................................................... 44 SIP Gateways ............................................................................................................................................... 46 SIP Firewall / Enterprise Session Border Controller ..................................................................................... 47 SIP Applications and Servers ....................................................................................................................... 48 Enterprise SIP Servers .................................................................................................................................. 49 MIVOICE OFFICE OAI COMPATIBILITY ....................................................................................................................... 50 MIVOICE OFFICE 400 CERTIFICATIONS ......................................................................................................... 52 CERTIFIED APPLICATIONS ........................................................................................................................................ 52 Alarm Server................................................................................................................................................ 52 Auto Attendant and IVR .............................................................................................................................. 56 Automated Call Distribution ........................................................................................................................ 57 Call Data Accounting ................................................................................................................................... 58 Contact Center ............................................................................................................................................ 59 CTI and Dialer .............................................................................................................................................. 60 Recording Solutions ..................................................................................................................................... 62 UC and UCC ................................................................................................................................................. 63 Unified Messaging Systems (UMS) .............................................................................................................. 64 CERTIFIED DEVICES ................................................................................................................................................ 65 Door interfaces ............................................................................................................................................ 65 Headsets ...................................................................................................................................................... 67 CERTIFIED VERTICALS ............................................................................................................................................. 68 Healthcare ................................................................................................................................................... 68 PMS, Hospitality .......................................................................................................................................... 68 MIVOICE MX‐ONE CERTIFICATIONS ............................................................................................................. 70 CERTIFIED APPLICATIONS ........................................................................................................................................ 70 Alarm Server................................................................................................................................................ 70 Auto Attendant and IVR .............................................................................................................................. 71 Automated Call Distribution ........................................................................................................................ 71 Call Data Accounting ................................................................................................................................... 72 Contact Center ............................................................................................................................................ 74 CTI and Dialer .............................................................................................................................................. 76 Mobility and Fixed Mobile Convergence ..................................................................................................... 77 Recording Solutions ..................................................................................................................................... 77
Mitel Compatibility and Certification Reference Guide UC and UCC ................................................................................................................................................. 80 Unified Messaging Systems (UMS) .............................................................................................................. 81 CERTIFIED DEVICES ................................................................................................................................................ 81 Door interfaces ............................................................................................................................................ 81 Headsets ...................................................................................................................................................... 82 Operator Consoles ....................................................................................................................................... 83 SIP Phones ................................................................................................................................................... 84 CERTIFIED IT COMPONENTS .................................................................................................................................... 85 Gateways .................................................................................................................................................... 85 Network Equipment .................................................................................................................................... 86 CERTIFIED VERTICALS ............................................................................................................................................. 87 Banking, Trading ......................................................................................................................................... 87 PMS, Hospitality .......................................................................................................................................... 87 Visually Impaired ........................................................................................................................................ 88 MIVOICE 5000 CERTIFICATIONS ................................................................................................................... 90 CERTIFIED APPLICATIONS ........................................................................................................................................ 90 Automated Speech recognition ................................................................................................................... 90 Call Data Accounting ................................................................................................................................... 90 CTI and Dialer .............................................................................................................................................. 91 Mobility and Fixed Mobile Convergence ..................................................................................................... 93 UC and UCC ................................................................................................................................................. 93 Unified Messaging Systems (UMS) .............................................................................................................. 94 CERTIFIED DEVICES ................................................................................................................................................ 95 Door interfaces ............................................................................................................................................ 95 Headsets ...................................................................................................................................................... 96 SIP Phones ................................................................................................................................................... 97 CERTIFIED IT COMPONENTS .................................................................................................................................... 97 Network Equipment .................................................................................................................................... 97 CERTIFIED VERTICALS ............................................................................................................................................. 99 Healthcare ................................................................................................................................................... 99 PMS, Hospitality .......................................................................................................................................... 99 Visually Impaired ...................................................................................................................................... 100 OPENCOM 100 / OPENCOM 1000 CERTIFICATIONS .................................................................................... 101 CERTIFIED APPLICATIONS ...................................................................................................................................... 101 Alarm Server.............................................................................................................................................. 101 Call Data Accounting ................................................................................................................................. 101 CTI and Dialer ............................................................................................................................................ 102 UC and UCC ............................................................................................................................................... 102 CERTIFIED DEVICES .............................................................................................................................................. 104 Headsets .................................................................................................................................................... 104 CERTIFIED VERTICALS ........................................................................................................................................... 105 Healthcare ................................................................................................................................................. 105 SIP‐DECT CERTIFICATIONS ......................................................................................................................... 106 CERTIFIED APPLICATIONS ...................................................................................................................................... 106 Alarm Server.............................................................................................................................................. 106 Auto Attendant and IVR ............................................................................................................................ 108 CERTIFIED IT COMPONENTS .................................................................................................................................. 109 Gateways .................................................................................................................................................. 109 MITEL ALARM SERVER CERTIFICATIONS .................................................................................................... 111
2
Mitel Compatibility and Certification Reference Guide VERTICAL APPLICATIONS ....................................................................................................................................... 111 Healthcare ................................................................................................................................................. 111 3000 CERTIFICATIONS ............................................................................................................................... 112 3000 SIP COMPATIBILITY ..................................................................................................................................... 112 SIP Trunking Service Providers................................................................................................................... 112 VIDEO CERTIFICATIONS ............................................................................................................................. 113 MITEL SETS 3RD PARTY SIP CERTIFICATIONS .............................................................................................. 116 APPENDIX A ............................................................................................................................................. 117 MITEL INTEROP CERTIFICATION LEVELS .................................................................................................................... 117 MITEL SOLUTIONS ALLIANCE MEMBERSHIP (MSA) LEVELS ......................................................................................... 118
33
Technical Reference Guide
Overview The purpose of this document is to provide the “All Purpose View” of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes summary certification information for:
Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers.
3PP solutions that use proprietary Mitel API’s and protocols (e.g., MiTAI, OAI, SRC)
Other Mitel-integrated or interoperable solutions.
Video device integration solutions
If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated. This is a summary document, intended to help Mitel resellers and customers quickly determine whether a current Mitel certification exists for a given third-party partner (3PP) product or solution. However, the information in this document SHOULD NOT be used as the basis for proceeding with deployment of a given 3PP solution – it is essential to first consult the relevant Mitel Configuration Guide for a complete view into the scope of the Mitel certification testing, including documented Known Issues and technical concerns. Configuration Guides and an expanded version of this document (KB#08-5159-00014) are available to Mitel staff and resellers on the Mitel partner portals (InfoChannel MSA and the Mitel Knowledgebase). Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel.
1
Technical Reference Guide
Interop Certification Version Considerations Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful.
Document Legend The following shows the different icons used to help summarize an Interop MAT: Mitel Approved Test certification. See definition in Appendix A MQT: Mitel Qualified Test certification. See definition in Appendix A MCT: Mitel Compatible Test certification. See definition in Appendix A SAT: Self-Assessment Tested. See definition in Appendix A Field Assessed. See definition in Appendix A Mitel Solutions Alliance (MSA) Premier Partner (MPP). See definition in Appendix A Mitel Solutions Alliance (MSA) Solution Partner (MSP). See definition in Appendix A Mitel Solutions Alliance (MSA) Developer Member (MDP). See definition in Appendix A Interop is classified as current and update to date. Interop is classified as stale as it’s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update. Interop is classified as obsolete as it’s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-1 releases since last MCT/MAT certification, or evidence of interop-related field support issues.
2
Technical Reference Guide
MiVoice Business Certifications These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.
MiVoice Business SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Business.
SIP Trunking Service Providers Following is a list of SIP Trunking Service Providers in Alphabetical order. MSA Member Level
MiVB Rel
Config Guide
360 Networks
PRE 4.0
09-4940-00055
8X8
4.0
09-4940-00091
Accessline
5.0
08-4940-00036_5
Acropolis
4.2
11-5159-00069
ACS
4.0
10-4940-00098
Allstream w/ MBG
7.0
08-4940-00015_14
Provider
3
Status
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Allstream w/ MBG via MPLS
7.0
15-4940-00356
Allstream wo/ MBG
7.0
14-4940-00329_2
Allstream wo/ MBG via MPLS
7.0
14-4940-00350
7.0
10-4940-00104_3
Completel
vMCD 4.2
11-4940-00162
AAPT
6.0
13-4940-00255
7
08-4940-00014_6
7.0
13-4940-00226_2
6.0 SP1
10-4940-00116_2
Provider
Altitude/ Completel Altitude /
AT&T Flexreach AT&T Flexreach (MBG) AT&T IP Toll Free
Status
Atos Worldline
babyTel
4
14-4940-00337 6.0 SP1
13-4940-00266_3
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
BandTel
4.0
09-4940-00086
Bandwidth.com
4.2 sp2
08-4940-00030_4
Belgacom
5.0 PR1
13-4940-00238
Bell Canada
7.2
11-5159-00071_7
Provider
Status
Bistech
BrightStar
MDP
7.1 PR1
15-4940-00403
Britannic Tech
MDP
4.1 UR1
10-4940-00146
6.0 SP3
14-4940-00320_3
PRE 4.0
08-4940-00031
Broadvox
4.0
09-4940-00075
Brokerteam (Netherlands)
7.0 SP1
15-4940-00394
Broadband Dynamics Broadview
5
MSP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
BT
4.0 UR1
09-4940-00097
BT GS
6.0 SP3
11-4940-00172_2
BT Italia
Pre 4.0
08-4940-00032
Cable Bahamas
7.0 SP1
14-4940-00351
Cable & Wireless
4.2
10-4940-00151
Cbeyond
6.0
14-4940-00296
Century Link
7.1
13-4940-00241_3
CCI Network
4.2
12-4940-00222
7.0 SP1
15-4940-00400
COLT
5.0
11-4940-00183_2
COLT (Germany)
6.0 SP1
13-4940-00277_2
Provider
Cincinnati Bell
6
Status
MDP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Comwave
6.0 SP1
13-4940-00275
Cox
7.0 SP1
15-4940-00386
6.0 SP2
14-4940-00295
Destiny
6.0
13-4940-00262
Earthlink
7.0
11-4940-00179_2
Edge Telecom
PRE 4.0
09-4940-00064
Engin
4.1
10-4940-00129
Esprit Telecom
PRE 4.0
10-4940-00109
Eutelia
PRE 4.0
08-4940-00039
Exponential-E
7.0 SP1
15-4940-00396
Provider
Daisy Communications
Status
MDP
Etisalat
7
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Frontier
5.0
12-4940-00203_2
Fuse3
4.2
11-4940-00160
Provider
Status
6.0
Gamma IP Auth
SP2
11-4940-00156_3
Gamma Acct Auth
PRE 4.0
08-4940-00040
Global Crossing
4.0 UR2
07-4940-00002_2
GHV
6.0 SP1
14-4940-00294
Gotanet
6.0 SP2
15-4940-00399
Harris Cap Rock
6.0 SP1
14-4940-00299
4.2 HIP
HIPCOM
Hub Telecom
8
MDP
UR2
10-4940-00123_3
7
09-4940-00079_3
4.2
11-5159-00078
Technical Reference Guide
Config Guide
iCore
4.2
11-4940-00167
II-NET Australia
PRE 4.0
08-4940-00044
Infopact
6.0 SP2
14-4940-00323
7.0 SP1
15-4940-00389
Integra
4.1 UR1
10-4940-00142
IntelePeer
6.0 SP1
14-4940-00313
Internode
4.1 UR1
10-4940-00137
Iristel
PRE 4.0
08-4940-00046
Jaguar
6.0
13-4940-00235
7.1 PR1
15-4940-00405
6.0 SP1
13-4940-00279
Ironton Global
KCOM
KPN
9
MSA Member Level
MiVB Rel
Provider
Status
MDP
MDP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Level 3
5
12-4940-00189
Lightpath
5.0 SP1
12-4940-00212
Lumison
4.1 UR1
10-4940-00143
MetTel
7.0 PR1
15-4940-00362
Midcontinent
4.2
11-4940-00169
6.0 SP3
14-4940-00304_2
PRE 4.0
09-5159-00041
7.0 SP1
15-4940-00368_2
NGT
4.2 UR1
11-4940-00168
Nuvox
4.0
09-4940-00085
Provider
Status
Mitel NetSolutions MTN Satelite Communications
MDP
Nations Broadband nexVortex
10
MDP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
OMNI Access
6.0
14-4940-00324
OneXS
6.0
13-4940-00264
OneConnect Globalive
7.0
14-4940-00346
OpenIP
5.0
11-4940-00186
Orange
5.0
Paetec - Genband
PRE 4.0
08-4940-00038
Paetec - Broadsoft
4.1
08-4940-00035
Paetec - Lucent
PRE 4.0
08-4940-00009
7.0 SP1
15-4940-00378
Polycom - DMA
6.0
13-4940-00245
Polycom - RMX
6.0
13-4940-00237
Provider
Parlance
11
Status
MDP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Private Mobility
7.0
14-4940-00331
QSC
6.0
13-4940-00240
QSC IPfonie Extented Connect
6.0 SP2
14-4940-00317
Radio Access
4.1
12-4940-00191
Redworks
7.0
15-4940-00367
RGTS
6.0
13-4940-00261
Rogers
6.0 SP1
13-4940-00278_2
Saddleback
5.0
13-4940-00230
7.0
14-4940-00321
Shaw
6.0
13-4940-00260
Skype for Business
4.1
10-4940-00120
Spark
7.0 SP1
15-4940-00390
Provider
SFR
12
Status
MDP
Technical Reference Guide
Provider
Status
MSA Member Level
Speakup (Netherlands)
MiVB Rel
Config Guide
7.0 SP1
15-4940-00379
Sprint (Tango)
MDP
4.2
11-4940-00182_2
SYNETY Group
MDP
7.0 SP1
15-4940-00369
T-Mobile (Netherlands)
7.0 PR1
14-4940-00344
TalkTalk Business (Opal)
7.0 SP1 PR2
10-4940-00147_3
6.0 SP3
14-4940-00314
Telappliant
4.0
09-4940-00080
Tele2
7.0 SP1
15-4940-00359
Telecom Argentina
4.0
09-4940-00088
Telepacific
4.0
09-4940-00090
Telnet Worldwide
6.0
12-4940-00218_2
TDS Telecom
13
MDP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Telenet
5.0
13-4940-00276
Telstra
4.0
TESA
PRE 4.0
ThinkTel
6.0 SP1
12-4940-00197_2
Threshold
4.1 UR1
10-4940-00131
Threshold without firewall
4.1 UR1
10-4940-00138
Time Warner (TW Telecom)
6.0 SP1
13-4940-00285_2
Provider
Status
Time Warner Cable
MDP
7.0 SP1
15-4940-00363
Tipicall
MDP
6.0
13-4940-00265
Toledo Telecom
5.0
13-4940-00239
TSTT
6.0
13-4940-00259_2
14
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
TW Telecom
4.2 SP1
13-4940-00248
UPC
PRE 4.0
10-4940-00110_2
Updata Infrastructure
6.0 SP3
14-4940-00297_3
VC3
7.0
15-4940-00381
VeePee
6.0
12-4940-00188_2
Verizon
4.2 SP1
Viatel
PRE 4.0
08-4940-00026
7.2
15-4940-00411
Virgin Media
6.0 SP2
12-4940-00216_2
Vitacost
4.1
10-4940-00125
Vocal Networks
4.1 UR1
10-4940-00140
Provider
Videotron
15
Status
MDP
Technical Reference Guide
MSA Member Level
MiVB Rel
Config Guide
Vodafone (Germany)
6.0
14-4940-00290_2
Vodafone (Netherlands)
6.0
13-4940-00263
Voiceflex
4.0
09-4940-00063_2
Voicepulse
4.2 SP1
11-5159-00077
VoiceHost
6.0 SP1
13-4940-00284
Vono
PRE 4.0
Vosky
PRE 4.0
09-5159-00048
Voxalis (UK)
PRE 4.0
08-4940-00013
Voxox
7.0
14-4940-00325_2
WCI
4.0 UR2
10-4940-00101
WCS
7.0
14-4940-00322_2
Provider
16
Status
Technical Reference Guide
Config Guide
Windstream
6.0 SP1
10-4940-00102_3
WindstreamNuvox
4.2
09-4940-00085_2
7.1
10-4940-00105_3
XRC
7.1
15-4940-00406
Zeelandnet
7.0
14-4940-00349
Zen Internet
6.0 SP3
14-4940-00303
Ziggo
6.0 SP2
14-4940-00312
XO Communications
17
MSA Member Level
MiVB Rel
Provider
Status
MDP
Technical Reference Guide
MiVoice Business SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order.
MSA Member Level
Config Guide
PRE 4.0
Mitel
08-5159-00003
6730i
6.0 SP2
Mitel
14-4940-00293
Aastra
68xx
6.0 SP2
Mitel
14-4940-00302_3
Aastra
SIP DECT
7.0 SP1
Mitel
14-4940-00309
AEI
SGR-2806
5
13-4940-00249
Alcatel/ Lucent
7342 ISAM
PRE 4.0
08-4940-00023
Algo
8028
5.0 SP1
12-4940-00207
Algo
8180
5.0 SP1
12-4940-00219
SIP Devices
Model
MiVB Rel
Aastra
480i
Aastra
18
Status
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
Android
3CXPhone
4.2
11-4940-00165
Android
TelnaSIP
4.2
11-4940-00164
Apple iPhone
iSIP
4.1
10-4940-00127
Ascom
i75
4.1
MSP
08-5159-00025_2
Ascom
I62
6.0 SP3
MSP
10-4940-00152_3
Ascom
IP-DECT
7.0
MSP
15-4940-00374
Ascom
Myco R1
7.0
MSP
15-4940-00374
Avaya
46XX
5.0 SP1
12-4940-00217
Avaya
9620C
6.0 SP1
14-4940-00287
Azacast
GE-202A
4 UR1
10-4940-00128
Bittel
BT-2000
4.1
10-4940-00134
19
Status
Config Guide
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
CapX
Nokia
4.2
13-4940-00256
Cisco
7941
4
09-5159-00051
Cisco
7960
4
09-5159-00052
Cisco
7970
PRE 4.0
09-5159-00037
Cisco
SPA509G
7.1
15-4940-00393
Crestron
VOIP Panel
4.1
10-4940-00122
Comdasys AG
FMC Solutions
4.2
Commend Intercom
WS800P
6.0
13-4940-00251
CounterPath
Bria
PRE 4.0
08-4940-00025
CounterPath
Bria
6 SP3
14-4940-00326
CounterPath
Bria (Mac)
7
14-4940-00334
20
Status
Config Guide
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
CounterPath
Bria iPhone
4.2 SP2
11-4940-00181
CounterPath
Eyebeam
PRE 4.0
09-5159-00047
Cyberdata
VOIP Intercom
4.2 SP2 PR1
11-4940-00185
Cyberdata
010844 VOIP Speaker
PRE 4.0
09-5159-00034
Emcom
IP6000
7.0
14-4940-00347
FernTel
Watertight
5
12-4940-00190
Fijowave
Business DECT
7.0 SP1
Gai-tronics
Rugged VOIP
4
09-4940-00089
Gtek
MIP-200 WiFi
PRE 4.0
08-5159-00031
Grandstream
BT 200
PRE 4.0
08-5159-00007
Grandstream
GXP2000
PRE 4.0
08-5159-00016
21
Status
MSP
Config Guide
15-4940-00388
Technical Reference Guide
MSA Member Level
Config Guide
MDP
12-4940-00196
SIP Devices
Model
MiVB Rel
Inn-Phone
D720
4.2
Linksys
SPA122
6.0
13-4940-00257
NEC Phillips
IP DECT
6.0
09-4940-00087_6
NEC Phillips
IP DECT (INT)
4
10-4940-00099
Nokia
E71
PRE 4.0
08-5159-00027
Nortel
1120
4
09-5159-00057
Nortel
1220
4.2
10-4940-00154
Patton
M-ATA-1A
6.0
13-4940-00246
Polycom Kirk
6000
PRE 4.0
08-5159-00026
Polycom
HDX 4000
7
15-4940-00401
Polycom
HDX 8000
6
13-4940-00243
22
Status
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
Polycom
VVX 500
7.1
09-5159-00050_9
Polycom
VVX 1500
6.0 SP1
09-5159-00050_7
Polycom
SoundPoint IP 301
PRE 4.0
08-5159-00004
Polycom
SoundPoint IP 320/330
4
09-4940-00069
Polycom
SoundPoint IP 430
4
09-4940-00081
Polycom
SoundPoint IP 501
PRE 4.0
08-5159-00024
Polycom
SoundPoint IP 550
PRE 4.0
08-5159-00029
Polycom
SoundPoint IP 560
4
09-4940-00082
Polycom
SoundPoint IP 601
PRE 4.0
08-5159-00022
Polycom
SoundPoint IP 650
4
09-4940-00083
Polycom
SoundPoint IP 670
4
09-4940-00084
23
Status
Config Guide
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
Polycom
Sound Station IP 4000
PRE 4.0
08-5159-00001
Polycom
Sound Station IP 5000
4.1
10-4940-00113_2
Polycom
Sound Station IP 6000
4
08-5159-00021_3
Polycom
Sound Station IP 7000
4.1
08-5159-00020_4
Polycom Spectralink
8002
PRE 4.0
MSP
08-5159-00019_2
Polycom Spectralink
8020/8030
4.1 UR1
MSP
08-5159-00018_7
Polycom Spectralink
8450
4.2 UR2
MSP
11-4940-00176
Radio Access
SIP
4.2 SP2
12-4940-00191
RTX
RTX DECT
PRE 4.0
09-5159-00045
Siemens
C470
PRE 4.0
09-5159-00040
Speakerbus
iTurret
6.0 SP1
24
Status
MDP
Config Guide
13-4940-00280
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
Snom
300
4.1
Talkaphone
VOIP-500
7.0 SP1
MDP
Teledex
iPhone Series
7.1
MDP
Teledex
ND2210S
4
MDP
08-5159-00002_5
Teledex
NDC9210S
4
MDP
09-4940-00070
Teledex
LD4210S
4
MDP
09-4940-00071
Teledex (Cetis)
3300 IP
PRE 4.0
MDP
08-4940-00028_7
Teledex (Cetis)
9600 IP
PRE 4.0
MDP
09-4940-00053_3
Teledex (Cetis)
3300, 3302, 9600, 9602
5.0 SP1
MDP
10-5159-00058_2
Teo
TSG-6
5.0
13-4940-00227
Thomson
ST2022
4
09-4940-00094
25
Status
Config Guide
10-4940-00136
14-4940-00342
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVB Rel
Ubiquiti
Unifi VOIP
7.1
15-4940-00402
UT Starcom
F1000G
PRE 4.0
08-5159-00009
VTech
S2420
PRE 4.0
Windows Mobile
6.1
PRE 4.0
26
Status
MDP
Config Guide
11-4940-00178_2
08-5159-00030
Technical Reference Guide
SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. MSA Member Level
Config Guide
7
MSP
08-5159-00005_3
Mediant 1000 (trunk side)
7
MSP
08-5159-00017_3
Audiocodes
Mediant 1000 (SBC)
7
MSP
14-4940-00333
Audiocodes
MP118 (lineside)
7
MSP
08-5159-00006_4
Audiocodes
MP118 (trunkside)
7
MSP
08-5159-00015_4
Allied Telesis
AT-RG-163SH
PRE 4.0
09-4940-00061
Citel
Portico TVA
PRE 4.0
08-4940-00033
Cisco
ATA 186
4.1 UR1
10-4940-00130
Linksys
SPA8000 (lineside)
PRE 4.0
09-5159-00035
Gateway
Model
MiVB Rel
Audiocodes
Mediant 1000 (lineside)
Audiocodes
27
Status
Technical Reference Guide
MSA Member Level
Gateway
Model
MiVB Rel
Linksys
SPA8000 (trunkside)
PRE 4.0
09-5159-00036
Linksys
SPA2102
4
08-5159-00010_2
Media 5 Mediatrix
1100 Series (trunkside)
PRE 4.0
MDP
08-4940-00011
Media 5 Mediatrix
3000 Series
7.0
MDP
15-4940-00380
Media 5 Mediatrix
4100 Series (lineside)
PRE 4.0
MDP
08-5159-00011
Media 5 Mediatrix
4100 Series (trunkside)
PRE 4.0
MDP
08-4940-00042
Mitel
TA7102i (Mediatrix 4102)
7.0 SP1
15-4940-00370
Mitel
TA7104i (Mediatrix C710)
7.0 SP1
15-4940-00371_3
Multitech
MVP210 (lineside)
PRE 4.0
08-5159-00023
Multitech
MVP210 (trunkside)
PRE 4.0
08-5159-00032
VOPTech
VG1042 (trunkside)
4
09-4940-00076
28
Status
Config Guide
Technical Reference Guide
SIP Firewall / Enterprise Session Border Controller Following is a list of SIP Firewalls in Alphabetical order.
29
Status
MSA Member Level
Vendor
Product Version
MiVB Rel
Config Guide
Adtran
Total Access 908e
PRE 4.0
Edgewater
Edgemark 4508
PRE 4.0
MDP
N/A
Edgewater
Edgemark 46XX SBC
7.0
MDP
14-4940-00339
Fortinet
FortiWifi-60B
PRE 4.0
InGate
SBE
PRE 4.0
MSP
08-4940-00022
InGate
Firewall 1450
PRE 4.0
MSP
06-5177-00011
InGate
SIParator
PRE 4.0
MSP
06-5177-00011
InnoMedia
ESBC
4
Mitel
Multi-Protocol Border Gateway (MBG)
PRE 4.0
08-4940-00041
08-4940-00029
10-4940-00100
Mitel
09-4940-00066
Technical Reference Guide
SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order.
Vendor
Product
Ver
Amtelco
30
Ascendent
4.2.1
AVST
CallXpress (SIP)
Benbria BlazeCast Paging
MiVB Rel
Status
MSA Member Level
Config Guide
4.1 SP1
09-4940-00092_2
PRE 4.0
08-4940-00045
8.5
6.0 SP1
MDP
13-4940-00271_2
BlazeCast Paging Server
5.2
5.0
MPP
09-5159-00054_2
Biamp
Tesira
1.1.3. 1
6.0
MDP
13-4940-00244
Druid
Raemis
1.4
7.0 SP1
MSP
15-4940-00376
ESNA
Telephony Office-Linx
8.5
5.0 SP1
MDP
09-5159-00056_3
Technical Reference Guide
Vendor
Product
FCS
Phoenix Hospitality Voicemail
Geomant
2.0
MiVB Rel
Status
MSA Member Level
Config Guide
6.0 SP2
14-4940-00298
MWI
PRE 4.0
09-4940-00060
GFI
GFI FaxMaker 14.3
5.0 SP1
09-4940-00049_2
IBM / Lotus
Sametime Unified Telephony Server
PRE 4.0
09-4940-00052
Interactive Intelligence
CIC Server 2.4
PRE 4.0
08-4940-00012
IPC Information Systems
Alliance MX
PRE 4.0
09-4940-00062
Isca
Interact Platform 0.9.9 3411
PRE 4.0
09-4940-00058
Lyrix
SEAA
6.5
5.0SP 1
10-4940-00133_2
Music on Hold
8.0
7
Merbridge
31
Ver
MDP
14-4940-00318
Technical Reference Guide
Vendor
Product
Ver
MiVB Rel
Status
MSA Member Level
Config Guide
(MMOH)
32
Microsoft
Exchange 2007 UM
Microsoft
Exchange 2010 UM
Microsoft
4
08-5159-00033
2010
4
10-4940-00117
Exchange 2010 UM
2010
4.1
10-4940-00118
Microsoft
Exhange 2013 UM
2013
6.0 SP1
13-4940-00274
Microsoft
Lync
5.0 SP2
11-4940-00161_2
Microsoft
Lync with LBG
4.2
11-5159-00074
Microsoft
Lync
7.0 SP1
13-4940-00273_2
Netvitesse
MCLink
PRE 4.0
09-5159-00053
2010
LBG 3.2 2013
V1.6. 0Beta
Noetica
Synthesys CIM
6.0 SP1
OpenText
First Class
PRE 4.0
MPP
14-4940-00286
09-4940-00059
Technical Reference Guide
33
Vendor
Product
OpenText
RightFax
Ver
MiVB Rel
10.5
5
09-4940-00074_3
5
09-4940-00077
Status
MSA Member Level
Config Guide
Ricoh
Aficio MP C 5000
Sagem Interstar
XMedius Fax Server 5.5
SLIT
NovaCOM
45624.1
5.0 SP1
Speakerbus
iCS Server
2.101 .2.0
6.0 SP1
MDP
13-4940-00280
Syntellect (Enghouse)
Customer Interaction Managemen t
8.0 PRC 02, Build 1801
5.0
MDP
12-5159-00079_2
TigerTMS/ Innovation
InnLine IP
3.1.4
6.0 SP3
Mitel
09-5159-00049_5
TigerTMS/ Innovation
iCharge & iConnect
50.0. 6
7.0 SP1
Mitel
15-4940-00361
Voice4Net
EPBX and EBS Server
5.0 SP1
MDP
09-4940-00048_2
6.0.0. 131
PRE 4.0
MDP
09-4940-00047
12-4940-00198
Technical Reference Guide
Vendor
34
Product
Voxco
PRONTO Dialer
Wesley Clover
VTAP
Ver
1.10
2.0.4
MiVB Rel
Status
MSA Member Level
6.0
5
Config Guide
13-4940-00236
MDP
09-4940-00095
Technical Reference Guide
Enterprise SIP Servers for MiVoice Business Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.
Vendor
Vendor Product Version
MiVB Rel
Asterisk
1.2
7.0
06-5160-00002
Avaya
4.5
PRE 4.0
10-4940-00111
Broadsoft
Rel 13
PRE 4.0
MDP
08-4940-00010
Broadsoft
Rel 14 SP7
PRE 4.0
MDP
08-4940-00010
Cisco Call Manager
Genband
Huawei
35
C20-A2S3
MSA Member Level Status
Config Guide
PRE 4.0
09-4940-00068_3
5.0 SP1
10-4940-00155_2
7.1 UR2
07-4940-00003
Technical Reference Guide
Vendor
Vendor Product Version
MiVB Rel
MSA Member Level
Metaswitch
8.3
7.0 SP1
Mitel
5000
6.0
Mitel
09-5159-00038_6
Mitel
MXONE
6.0
Mitel
14-4940-00352
Mitel
MiV 5000
7.0
Mitel
15-4940-00365
Nortel
BCM 50
4.1 UR1
10-4940-00135
Nortel
CS1K
4 UR2
10-4940-00119
Nortel
CS2K SN09
PRE 4.0
N/A
Toshiba
CIX 100
4 UR2
10-4940-00108
Status
Config Guide
15-4940-00360
MiVoice Business API Compatibility The following list the API-based integrations that have been tested with MiVoice Business. 36
Technical Reference Guide
Vendor
Product
MSA Member Level
AVST
CallXpress
CyberTech (NICE)
Product Certification Status
MiVB Rel
Product Rel
Config Guide
MDP
6.0.SP1
8.5 Build 655
13-4940-00271_2
CyberTech Myracle/Pro V5.2 Call Recording Solution
MDP
PRE 4.0
dvsAnalytics, Inc.
Encore (for Mitel 3300)
MDP
SRC 1.0.27
ESTOS
ECSTA Middleware
MPP
5.0 SP1
Hansen Software Corporation
CASH+ V3.0
Recorder 2.5.0, SRC 1.0.22
MCD 4.0 2.2.5
Contact MSA (
[email protected])
Contact MSA (
[email protected])
12-4940-00211
N/A V.3.53,
Interalia, Inc.
iProMOH,Conference Bridge 800, SBX/XMU+
PRE 4.0
V1.3, V1.32,
Contact MSA (
[email protected])
V6.82
37
Komutel
SIT Mitel - PC Attendant Console
MDP
PRE 4.0
2293
Contact MSA (
[email protected])
Martello
MarWatch
MPP
6.0
4.6.1
13-4940-00253
Netcall
Liberty Telephone Platform
MDP
7.0
2.4
14-4940-00338
Noetica
Synthesys
MPP
6.0 SP1
3.4 hotfix 19506
14-4940-00286
Technical Reference Guide
Vendor
Product
MSA Member Level
OAISYS
Talkument (for Mitel 3300)
Mitel
Tracer (for Mitel 3300)
Mitel
OAISYS
Product Certification Status
MiVB Rel
Product Rel
MCD PRE 4.0
6.1.1226
Config Guide
11-5159-00067
MBG 6.1.6 MCD PRE 4.0
6.1.1226
11-5159-00067
MBG 6.1.6
38
prairieFyre Software Inc.
Integrated Voice Response (IVR)
Mitel
N/A
prairieFyre Software Inc.
Outbound Preview Dialer
Mitel
N/A MCD 6.0 SP3
Redbox Recorders
Recorder
MSP
Resource Software International Ltd. (RSI)
Shadow CMS Enterprise V4.1
MDP
Telstrat
Engage Recorder
MDP
Trisys, Inc.
Tapit Call Accounting
N/A
Trisys, Inc.
Tapit Nova
N/A
Verint Systems, Inc.
Audiolog 4 for 3300/MCD & SRC
Voice Print International Inc.
Activ! Voice (for Mitel 3300)
MDP
MBG 8.0.17
3B Build 423
11-5159-00072_4
N/A 6.0 SP1
MCD 4.1 SRC 2.2
3.6.2
4 SP4
Contact MSA (
[email protected])
4.X
Contact MSA (
[email protected])
PRE 4.0, SRC 1.0.22
13-4940-00281
Technical Reference Guide
Vendor
Product
MSA Member Level
Weston Digital
Symphony Call Recorder
Xarios
Call Recorder
Product Certification Status
MiVB Rel
Product Rel
Config Guide
MDP
7.0
7.1
14-4940-00343
MSP
MCD PRE 4.0
2.0
11-5159-00064
MBG 6.0
39
Xarios
Application Server V2.1
MSP
MCD PRE 4.0
2.1.1416.1
Contact MSA (
[email protected])
Xarios
Phone Integrator V2.1
MSP
MCD PRE 4.0
2.1.1415.2
Contact MSA (
[email protected])
Technical Reference Guide
MiVoice Office 250 Certifications These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.
MiVoice Office SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Office.
SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order.
Provider
Status
MSA Member Level
Rel
Config Guide
5.0
09-5159-00044_2
5.1
13-4940-00225
Flexreach with MBG
6.0
13-4940-00232_2
BabyTel
6.0
15-4940-00382
BandTel
3.1
NA
6.0
13-4940-00233
Accessline AT&T Flexreach AT&T
Broadview
40
MSP
Technical Reference Guide
Provider
MSA Member Level
Rel
Config Guide
Broadvox
5.0
09-4940-00078_2
BT Wholesale
6.0 SP3
15-4940-00387
BT Wholesale (WSIPT) and Global Services
6.0 SP3
15-4940-00397
Century Link
6.0 SP1
15-4940-00408
Earthlink
5.0
11-4940-00180
Engin
6.0 SP1
14-4940-00332
Frontier
5.1 PR3
12-4940-00210
Fuse3
4.0
11-4940-00163
6.0 SP3
15-4940-00398
Gamma
5.1
09-5159-00043_2
Global Crossing
5.0
11-4940-00173
G12
41
Status
MDP
Technical Reference Guide
MSA Member Level
Rel
Config Guide
MDP
4.0
10-4940-00132_2
Integra
4.0
10-4940-00149
Level 3
5
12-4940-00194
Provider
HIPCOM
Mitel NetSolutions
Status
Mitel
Variou s
MTS Allstream
5
09-4940-00096_3
MTS Allstream w/MBG via MPLS
6.0 SP2
15-4940-00357
MTS Allstream (no MBG)
6.0 SP1
14-4940-00340
MTS Allstream wo/MBG via MPLS
6.0 SP1
15-4940-00358
6.0 SP3
15-4940-00410
Paetec - Broadsoft
4.0
10-4940-00112_3
TalkTalk Business (Opal)
4.0
10-4940-00148
nexVortex
42
MDP
Technical Reference Guide
Provider
MSA Member Level
Rel
Config Guide
Telstra
6.0
13-4940-00268
Time Warner (TW Telecom)
6.0
14-4940-00288
6.0 SP2
15-4940-00364
Voiceflex
3.1
09-5159-00042
WCI
3.2
10.4940-00101
Windstream
6.0
10-4940-00103_2
Windstream/Nuvox
4.0
10-4940-00150
6.0
10-4940-00106_3
Time Warner Cable
XO Communications
43
Status
MDP
MDP
Technical Reference Guide
SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order.
MSA Member Level
SIP Devices
Model
MiVO Rel
Algo
8180
5.1
11-4940-00166_4
Algo
8028
5.0
12-4940-00208_3
Ascom
IP DECT
6.0
MSP
14-4940-00311
Ascom
I62
6.0
MSP
14-4940-00310
Aastra
67xx
6.0
Mitel
14-4940-00301
Aastra
68xx
6.0
Mitel
14-4940-00305
Aastra
SIP DECT
6.0
Mitel
14-4940-00308
Citel
Portico
5.0
44
Status
Config Guide
11-5159-00076_3
Technical Reference Guide
MSA Member Level
SIP Devices
Model
MiVO Rel
CounterPath
Bria (MAC)
5
12-4940-00199_3
CounterPath
X-Lite (Win)
5.1
11-5159-00075_4
CounterPath
X-Lite (MAC)
5.1
12-4940-00206_3
Linksys
SPA122
5.1 SP4
13-4940-00258_3
Polycom
Sound Station IP 5000
4.0
11-4940-00157
Polycom
Sound Station IP 7000
4.0
11-4940-00158_3
Polycom
8020/803 0
5.0
11-5159-00068_4
Polycom Spectralink
8450
5.0
45
Status
MSP
Config Guide
11-4940-00177_3
Technical Reference Guide
SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order.
Config Guide
MSP
10-4940-00114_3
Model
MiVO Rel
Audiocodes
MP118
6.0
Linksys
SPA2102
4.0
Media 5 Mediatrix
3XXX Series
Media 5 Mediatrix
4100 series
4.0
MDP
10-4940-00145_3
Mitel
TA7102i (Mediatrix 4102)
6.0 SP2
Mitel
15-4940-00373
Mitel
TA7104i (Mediatrix C710)
6.0 SP2
Mitel
15-4940-00372_2
VOPTech
VG1042
5
46
Status
MSA Member Level
Gateway
10-4940-00144_3
MDP
11-5156-00070
Technical Reference Guide
SIP Firewall / Enterprise Session Border Controller Following is a list of Certified SIP Firewalls in Alphabetical order.
47
Vendor
Product Version
MiVO Rel
Mitel
Multi-Protocol Border Gateway (MBG)
5.0
Mitel
Refer to service/device specific reference guide
Mitel
MiVB
6.0
Mitel
09-5159-00038_6
Status
MSA Member Level
Config Guide
Technical Reference Guide
SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor
Product
Version
Benbria BlazeCast Paging
Benbria BlazeCast Paging Server
T6.1.4
GFI
GFI FaxMaker 15.0
5.1
Voice4Net
ePBX and EBS Server
5.0
48
Status
MSA Member Level
Config Guide
MPP
14-4940-00328
12-4940-00224
MDP
12-4940-00204
Technical Reference Guide
Enterprise SIP Servers Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.
49
Vendor
Vendor Product Version
MiVO Rel
Aastra
A400
6.0
Mitel
Broadsoft
20 SP1
6.0
MDP
Metaswitch
7.3
5.0
Mitel
3300 Rel 10
3.2
Nortel
BCM 50
5.0
Status
MSA Member Level
Mitel
Comment
Config Guide
Trunkside
14-4940-00341
Trunkside integration
14-4940-00335
Trunkside integration
11-4940-00184
Trunkside integration
09-5159-00038
Trunkside integration
11-4940-00170
Technical Reference Guide
MiVoice Office OAI Compatibility The following list the OAI Interops that have been completed on MiVoice Office.
50
MSA Member Level
Product Certification Status
MiVO Rel
Product Rel
Vendor
Product
Config Guide
Hansen Software Corporation
CASH+ V3.0
OAISYS
Tracer/Talkument
Trisys, Inc.
Tapit Nova
N/A
Trisys, Inc.
Tapit Call Accounting
N/A
Xarios Ltd.
Xarios Application Server V2 - U.S. & UK
MSP
3.1 /3.2
2.0.1.0b /2.1.1416.1
Xarios Ltd.
Campaign Manager
MSP
3.2
3.0.1692.1
Xarios Ltd.
Xarios Phone Manage
MSP
6.0
4.0
Xarios Ltd.
Xarios Dialer - U.S.
MSP
Contact MSA (
[email protected])
Xarios Ltd.
Xarios Call Recorder Express, Professional & Team Leader
MSP
Contact MSA (
[email protected])
N/A
Mitel
4.0
6.2.1230
11-5159-00066
Contact MSA (
[email protected])
Contact MSA (
[email protected])
Technical Reference Guide
Vendor
51
Product
MSA Member Level
Product Certification Status
MiVO Rel
Product Rel
Config Guide
Technical Reference Guide
MiVoice Office 400 Certifications Certified Applications Alarm Server Asperi GmbH: MAS-L Alarm Server MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.
Version Status v3.0
Mitel Product
Version
♦ MQT MiVoice Office 400 R3.1
Languages
Region
Date
DE, EN
AT, CH
2014-09-26
ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media.
Version Status 11.5
♦ MQT
Mitel Product
MiVoice Office 400 R3.1
Bavicom: CLE-270 Alarm Server
52
Version
Languages
Region
DE, EN, FR, IT CH
Date 2014-06-30
Technical Reference Guide Alarm System CD-TOC and eOperating System CLE-270 provide the functionality of a Web based building surveillance system, that can be extended with digital and analog inputs and outputs as well as interfaces (TCP/IP or serial). With the integrated clock timer buildings can be operated fully automatically. Incoming alarms can be read either on the browser user interface or on the touch panel. Over the ATAS interface the alarms can be transmitted to the Aastra 400 and displayed on the DECT devices. These interfaces can also receive and interpret key commands from the DECT devices.
Version Status v2.5
Mitel Product
♦ MQT MiVoice Office 400
Version R2.1
Languages
Region
DE, EN, FR
CH
Date 2013-08-08
Beralarm: B600 / B700 Alarm Server The Beralarm Alarm Server B600 / B700 provides the functionality connecting physical contact entries, ESPA 4.4.4 or KNX based 3rd party equipment like nurse call, dementia, fire alarm and control systems, logging, analyzing and signalling occurring events to system terminals of the IntelliGate IP PBX, handling alarm escalation scenarios and fully supporting the Aastra 160 Safeguard and DECT location features.
Version Status 7.0 7.0
♦ MCT ♦ MCT
Mitel Product
Version
Language
Region
Date
MiVoice Office 400
R4.0
DE, EN, FR, IT
global
2015-08-06
MiVoice Office 400
R3.2
DE, EN, FR, IT
global
2015-05-07
INAX: ixArma Alarm Server ixArma monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of 53
Technical Reference Guide alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.
Version Status 3.0
♦ MQT
Mitel Product
Version
MiVoice Office 400 R1.2
Languages
Region
Date
DE, EN
AT, CH
2014-02-24
IQ Messenger: IQ Messenger Alarm Server IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems.
Version Status 4.0
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.2
Languages
Region
Date
EN
NL
2014-09-26
New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.
Version Status
54
Mitel Product
Version
Languages
Region
Date
Technical Reference Guide
8.0
♦ MQT
MiVoice Office 400 R3.2
DE, EN, ES, FR, IT, NL CH
2015-04-07
NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities.
Version Status 1.11
♦ MQT
Mitel Product
Version
MiVoice Office 400 R2.1
Languages
Region
DE, EN, IT CH
Date 2013-05-06
NovaLink: NovaAlert Alarm Server NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group.
Version Status 9.8
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.1
Languages
Region
DE, EN, ES, FR, IT, NL CH
Date 2014-09-26
Telecom: Jordaan Universal Messaging Server Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP’s.
Version Status
55
Mitel Product
Version
Languages
Region
Date
Technical Reference Guide
1.1
♦ MQT
MiVoice Office 400 R3.1
EN, NL
NL
2014-07.31
Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.
Version Status 1.00c
♦ MQT
Mitel Product
Version
MiVoice Office 400 R2.1
Languages
Region
Date
DE, EN
CH
2012-06-15
Auto Attendant and IVR New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.
Version Status 8.0
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.2
Languages
Region
DE, EN, ES, FR, IT, NL CH
Date 2015-04-07
NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities. 56
Technical Reference Guide
Version Status 1.11
♦ MQT
Mitel Product
Version
MiVoice Office 400 R2.1
Languages
Region
DE, EN, IT CH
Date 2013-05-06
Automated Call Distribution Datatal: Flexi Presentity for MiVoice Office 400 Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function – Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) – Operator and Presence and integrated Tele Conference.
Version Status 5.9
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.1
Languages
Region
DK, EN, NO, SE SE
Date 2014-06-13
Time Communications: Report Suite ACD for MiVoice Office 400 The Report Suite provides an ACD Wallboard Web interface, ACD Reports and Call Management Web interface functionality for the OIP Call Center and IntelliGate and Aastra 400 communication systems.
Version Status 57
Mitel Product
Version
Languages
Region
Date
Technical Reference Guide
2.0
♦ MQT
MiVoice Office 400 R1.x, R2.1 EN
UK
2013-07-22
Call Data Accounting GT2F: GlobalTax CDA GLOBALTAX provides Call Accounting and Telecom Cost Management functionality.
Version Status 2.1.3
♦ MQT
Mitel Product
Version
Languages
MiVoice Office 400 R2.x, R3.x EN, FR
Region
Date
CH, FR, MEA 2013-07-04
MSI Solutions: PhoneStat CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable.
Version Status V3.2
♦ MQT
Mitel Product
Languages
Region
MiVoice Office 400 R2.1, R3.0 DE, EN, FR, IT, RU CH, DE
Soft-ex: Ringmaster / Optimiser CDA
58
Version
Date 2012-08-28
Technical Reference Guide Soft-ex’s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex’s Optimiser is a version of the product supplied to larger customers using the same core software.
Version Status 5.5
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.0
Languages
Region
Date
EN
MEA
2014-03-28
Contact Center Grutzeck: AG-VIP contact management AG-VIP provides a flexible CRM- and Contact-Center software solution incl. workflow- and ticketing system allowing to efficiently run outgoing call campaigns.
Version Status 1.43
♦ MQT
Mitel Product
Version
Languages
Region
MiVoice Office 400 R3.2 SP1, R4.0 DE, EN, FR, TK CH
Date 2015-07-02
Voxtron: Communication Center Voxtron Communication Center is a multimedia customer interaction solution addressing the needs of SMEs. It offers a web-based easyto-use central configuration and administration interface and enables a company to interact quickly with its customers via voice, email, fax, chat and SMS.
59
Technical Reference Guide Restrictions on integration with MiVoice Office 400: The VCC client shows minor limitations in call control, call monitoring and call logging. For further details please refer to the corresponding test report.
Version
Status
11
♦ MQT
Mitel Product
Version
Languages
Region Date
MiVoice Office 400
R3.0
diverse
BE
2014-06-19
CTI and Dialer C4B: XPhone CTI XPhone provides the following components: XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves communication and enables efficient workflows for everyday business tasks XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data
Version Status 4.4.4
♦ MQT
Caseris: CAESAR
60
Mitel Product
Version
MiVoice Office 400 R3.1
Languages
Region
DE, EN, ES, FR, IT, PT CH
Date 2013-01-23
Technical Reference Guide CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.
Version Status 10.7
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.0
Languages
Region
Date
DE
DE
2013-07-23
Datatal: Flexi Presentity Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function – Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) – Operator and Presence and integrated Tele Conference.
Version Status 5.9
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.1
Languages
Region
DK, EN, NO, SE SE
Date 2014-06-13
Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets 61
Technical Reference Guide
Version Status Mitel Product 5.0
♦ MAT
Version
Language
MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT
Region
Date
global
2015-10-15
Recording Solutions Jusan: Recall IP Recording Jusan's Recall IP provides recording and storage of telephone calls made via IP extensions of Aastra’s IP telephone systems. Product is based on a client-server architecture with Windows based software applications, SQL database and CTI technology. It is a feature rich, high performance device, which provides the customer with a reliable, scalable and markedly usable call recording solution including also real-time call monitoring and listening.
Version Status 5
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.0
Languages
Region
Date
ES
ES
2013-11-07
NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities.
Version Status 1.11
62
♦ MQT
Mitel Product
Version
MiVoice Office 400 R2.1
Languages
Region
DE, EN, IT CH
Date 2013-05-06
Technical Reference Guide
Tollring: Call Recorder The Tollring Call Recorder provides call recording functionality within an integrated solution with the Aastra 400. The users is able to instantly see much more detail associated to the call recording including Contact Name and CLI, Extension Numbers that have participated and DDI called. This level of information is automatically updated and read from the database which means there is no need to update tables on the call recording server making the system fully integrated with the Aastra 400. As soon as the Aastra 400 directory is updated, the call recorder data is updated in real time making call recording searching and evaluation simple with 100% accuracy.
Version Status 2.1
♦ MQT
Mitel Product
Version
Languages
MiVoice Office 400 R1.x, R2.x EN
Region
Date
UK
2013-02-07
UC and UCC C4B: XPhone CTI XPhone provides the following components:
XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves communication and enables efficient workflows for everyday business tasks
XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging
XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data
Version Status 4.4.4
63
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.1
Languages
Region
DE, EN, ES, FR, IT, PT CH
Date 2013-01-23
Technical Reference Guide Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.
Version Status 10.7
♦ MQT
Mitel Product
Version
MiVoice Office 400 R3.0
Languages
Region
Date
DE
DE
2013-07-23
Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
♦ MAT
64
Language
MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT
Unified Messaging Systems (UMS) Caseris: CAESAR
Version
Region
Date
global
2015-10-15
Technical Reference Guide CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.
Version Status 10.7
Mitel Product
♦ MQT
Version
MiVoice Office 400 R3.0
Languages
Region
Date
DE
DE
2013-07-23
Certified Devices Door interfaces 2N Telekommunikace: Helios Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available: Helios IP Vario Helios IP Uni Helios IP Safety Helios IP Force Known Restrictions: BluStar for PC as well as BluStar for iPad/iPhone Helios IP can only be used in audio mode (no video), while 8000i also supports video.
Version Status Mitel Product 1.15
65
♦ MCT
Version
MiVoice Office 400 R2.1, R3.0
Language
Region
Date
CZ, EN
global
2012-09-06
Technical Reference Guide Alphatech The Slim DoorPhone provides an analogue door interface. All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses.
Version Status 3.4
Mitel Product
♦ MQT
Version
MiVoice Office 400 R3.0
Languages
Region
DE, EN, FR, IT CH
Date 2014-02-24
TCS AG: different Audio and Video Door Interfaces These door intercoms perfectly combine the most advanced technology with a unique design. TKI 12
The TKI 12 is a variable communication system supporting voice
IPVPUK0x
The IPVPUK0x is a variable communication system supporting both voice and video transmission in an IP environment using the SIP protocol.
FBI6101
The FBI6101 is a variable communication system
All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses.
Version
Status
Mitel Product
TKI 12 1.0
♦ MQT ♦ MQT ♦ MQT
MiVoice Office 400 R3.0
DE, EN, FR, IT CH
2014-08-22
MiVoice Office 400 R3.0
DE, EN, FR, IT CH
2014-08-22
MiVoice Office 400 R3.0
DE, EN, FR, IT CH
2014-08-22
IPVPUK0x 1.7 FBI6101 7.1 66
Version
Languages
Region
Date
Technical Reference Guide
Headsets GN NetCom (Jabra): headsets
Status
Mitel Product
Mitel Soft Phone ♦ MAT BluStar
♦ MAT
Mitel BluStar
GN NetCom Product Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uC BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series
Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and ♦ MAT 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444
Region
Date
global
2015-09-30
global
2015-09-30
global
2015-09-30
Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide.
67
Status
Mitel Product
Region
Date
♦ MCT
various terminals and soft phones
global
2014-06-30
Technical Reference Guide
Certified Verticals Healthcare Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.
Version Status 1.00c
♦ MQT
Mitel Product
Version
MiVoice Office 400 R2.x
Languages
Region
Date
DE, EN
CH
2012-06-15
PMS, Hospitality Micros Fidelio: PMS Micros® Fidelio provides Property Management Systems (PMS) using the Industry Standard protocol FIAS to integrate with different communication systems – and the FIAS interface is also supported by several other PMS providers. Suite8 PMS v8.8 Opera Suite PMS v4.0 and v5.0 Fidelio Front Office v6.2 Fidelio Suite v7.1
Version Status Mitel Product div. 68
♦ MAT
Version
Language
MiVoice Office 400 R2.x, R3.x, R4.x DE, EN, FR, IT
Region
Date
global
2012-05-31
Technical Reference Guide
69
Technical Reference Guide
MiVoice MX-ONE Certifications Certified Applications Alarm Server ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media.
Version Status 4.0
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
DE, EN, FR, IT CH
Date 2014-06-17
New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.
Version Status 7.8
70
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
DE, EN, ES, FR, IT, NL CH
Date 2015-04-07
Technical Reference Guide
Auto Attendant and IVR DATATAL: FLEXITID IVR Flexi TID is an interactive voice-response (IVR) based booking system with Callback. Instead of setting an incoming call in a queue, the system automatically books a Callback time. The caller chooses a suitable Callback time, which is later initiated via a web interface by the called person.
Version Status 5.11 5.7
♦ MQT ♦ MQT
Mitel Product
Version
Languages
Region
Date
MiVoice MX-ONE 6.0
SE, EN
SE
2015-09-15
MiVoice MX-ONE v4.1
SE
SE
2012-03-22
NEW VOICE: MOBICALL ALARM SERVER MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.
Version Status 7.8
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Automated Call Distribution CSC Sverige: ACD Embrace for MiVoice MX-ONE
71
Languages
Region
DE, EN, ES, FR, IT, NL CH
Date 2015-04-07
Technical Reference Guide CSC’s Embrace provides a solution for cost effective handling of customer interaction via relevant electronic channels such as telephony, chat, web, click to call, web forms, SMS, E-mail and Fax. Embrace presents the calls and transactions from above mentioned channels to the enterprise contact center in one universal and prioritized queue.
Version Status 7.0
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
EN, SE
SE
2011-06-29
Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems.
Version Status 5.0
♦ MQT
Mitel Product
Version
MX-ONE
6.0
Languages
Region
DE
CH
Date 2015-11-19
GT2F: GLOBALTAX CDA GLOBALTAX provides Call Accounting and Telecom Cost Management functionality.
Version Status
72
Mitel Product
Version
Languages
Region
Date
Technical Reference Guide
2.1.3
♦ MQT
MiVoice MX-ONE 5.0
EN, FR
CH, FR, MEA 2013-07-04
MSI SOLUTIONS: PHONESTAT CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable.
Version Status V3.2
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
DE, EN, FR, IT, RU CH, DE
Date 2013-04-23
Soft-ex: Ringmaster / Optimizer CDA Soft-ex’s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex’s Optimiser is a version of the product supplied to larger customers using the same core software.
Version Status 5.5
♦ MQT
Mitel Product
MiVoice MX-ONE 5.0
TELEOPTI: TELEOPTIPRO CDA
73
Version
Languages
Region
Date
EN
MEA
2014-03-28
Technical Reference Guide Teleopti Pro is a TEM (Telecom Expense Management) solution that controls costs, monitors quality and manages all communication devices and services. Irrespective of telephony type, you get all information about costs, services, traffic, mobiles and devices in one place. You see where equipment is located, where costs are generated and that the right amounts are being paid. Result: lower costs, less administration and simplified internal processes.
Version Status 7.3
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
EN
SE
2010-12-21
Contact Center Aurora Innovation: TeleQ Appointment Management TeleQ is a Client/Server Appointment Management Solution and is the ultimate cloud based telephony option for organizations that receive a vast number of calls during specific times over the day and have high standards in availability. With the unique, scheduled call back function, TeleQ spreads out the calls throughout the day so that you are able to answer an increased number of calls with unaltered personnel strength. Product provides prioritizing of calls, services in the cloud and statistics.
Version Status 5.0
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
Date
various
SE
2014-11-20
Cention Contact Center Cention™ Contact Centre provides a ticketing system that handles multi media interaction between customers and agents. It has e-mail, Social Media, SMS support as well as FAQ, ticketing and customer history databases. Therefore, the combination of Cention™ Contact Centre and the Aastra Call Center Solidus eCare offers a total solution in an integrated way.
74
Technical Reference Guide
Version Status Mitel Product 3.6
♦ MCT
Version
Language
Region
Date
5.0
EN
Global
2014-06-02
MiVoice MX-ONE
Enghouse: Trio Enterprise CTI and CC
Version Status 6.0 4.0 3.2 3.2 3.2
♦ MQT ♦ MQT ♦ MQT ♦ MQT ♦ MQT
Mitel Product
Version
Languages
Region
Date
MiVoice MX-ONE 6.0
DE, DK, EN, NO, SE SE
2015-06-25
MiVoice MX-ONE 5.0
DE, DK, EN, NO, SE SE
2013-01-24
MiVoice MX-ONE 5.0
DE, DK, EN, NO, SE SE
2011-12-20
MiVoice MX-ONE v4.1
EN
SE
2010-09-02
MiVoice MX-ONE v3.2
EN
SE
2009-01-04
Genesys: Call Center Suite via T-Server Genesys T-Server interfaces with the Application Link CSTA1 ASN.1 interface and acts as middleware providing full CTI capability for the Genesys Call Center suites of software. T-Server provides support for all CTI functionality made available by Application Link, providing translation and adaptation where discrepancies exist between the MX1 and the Genesys representation of particular scenarios.
Version Status 8.0 75
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
DE, EN
DE
2011-03-30
Technical Reference Guide
CTI and Dialer Enghouse: Trio Enterprise CTI and CC Trio Enterprise provides call and contact center & attendant switchboard functionality.
Version Status 6.0 4.0 3.2
♦ MQT ♦ MQT ♦ MQT
Mitel Product
Version
Region
Date
MiVoice MX-ONE 6.0
DE, DK, EN, NO, SE SE
2015-06-25
MiVoice MX-ONE 5.0
DE, DK, EN, NO, SE SE
2013-01-24
MiVoice MX-ONE 5.0
DE, DK, EN, NO, SE SE
2011-12-20
Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise)
76
Languages
Technical Reference Guide MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
♦ MAT
MiVoice MX-ONE
Version
Language
Region
Date
5.x, 6.x
DE, EN, FR, IT
global
2015-10-15
Mobility and Fixed Mobile Convergence Optimobile: Dual Mode Server and Client FMC OptiMobile’s Dual Mode Client and Server provide Voice Call Continuity (VCC) between voice over IP (VoIP) via wireless local area networks (WiFi/WLAN) and cellular networks - thus supporting dual-mode (Wi-Fi – public cellular) services for mobile phone users.
Version Status v2 / v3
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
EN
SE
2010-12-16
Recording Solutions ASC telecom: EVOip Voice Recording ASC’s VoIP recording software, EVOip, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. The software offers post-compression to reduce bandwidth requirements and increase channel hour capacity while providing significant
77
Technical Reference Guide savings in power and storage costs by avoiding operation at peak hours. ASC’s VoIP recording solution comprises active and passive components.
Version Status 10.0 10.0
♦ MAT ♦ MQT
Mitel Product
Version
Language
Region
Date
MiVoice MX-ONE 5.0
DE, EN
global
2012-08-21
MiVoice MX-ONE v4.1
DE, EN
global
2011-04-30
Globitel: SpeechLog Recording Globitel’s SpeechLog is one of the leading solutions world-wide for call recording & quality monitoring that offers and empowers the ability to record, store and manipulate bidirectional conversation over different telephony interfaces and/or radio transmission.
Version Status 3.0
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
DE, EN, Arabic MEA
Date 2011-09-16
NICE: SmartCenter Suite Recording NICE Smart Center Suite Release 4.1 is a suite of pre-packaged business solutions that address specific business issues, powered by best-in-class functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance management. The business solutions address interactions across a variety of channels, from audio, email and chat to social media and text messaging, and include nine packaged offerings: Customer Churn Reduction, Sales Effectiveness, Customer Experience, Marketing Effectiveness, Collections Optimization, Quality Optimization, First Call Resolution Optimization, Average Handle Time Optimization, and Compliance Management. These solutions can be deployed on premise, in a hosted model, or via a managed service, and can be implemented standalone or fully integrated with customer relationship management and business intelligence solutions.
Version Status 78
Mitel Product
Version
Language
Region
Date
Technical Reference Guide
4.1 4.1
♦ MAT ♦ MQT
MiVoice MX-ONE 5.0
EN, FR, DE, RU, PT, ES... Global
2013-12-06
MiVoice MX-ONE v4.1
EN, FR, DE, RU, PT, ES... SE
2012-01-20
Red Box Recorders: Quantify Recording Suite Quantify Recording Suite provides a complete range of voice recording interfaces and applications to offer customers across all industries the ability to capture, retain and replay audio, video and data communications to meet their regulatory, compliance or business goals. It offers a huge range of features to allow customers to customize the solution specifically to their needs with a suite of applications to allow for all the needs of the users to be met in a modular cost effective way. Feature include: Recording of audio, screens and data, Archiving, Replay, PCI Compliance, Annotation, Live monitoring of Audio, Quality Management, Workforce Management, Call Logging and Audio Analytics, plus applications to simplify compliance and access. With integrated functionality to meet the needs of any industry and the easy to use API, it offers any level of integration with any infrastructure, allowing for a simple cost effective integrated solution.
Version Status 3A
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
Date
various
Country A 2013-xx-yy
Retia: ReDat Recording System The ReDat® Recording System provides call recording (analog, TDM and VoIP), quality management and speech analysis functionality. It consists of the ReDat® Applicatino Server and the ReDat® VoIP Recorder.
79
Version
Status
Mitel Product
Version
3.16/1.12
♦ MQT
MiVoice MX-ONE v4.1
Languages
Region
CZ, DE, EN CEE
Date 2012-01-11
Technical Reference Guide
TeleFinity: LogFinity Recording System LogFinity IP and LogFinity Ent are state-of-the-art, robust, reliable, scalable and cost effective PC based recording solutions with an open platform architecture.
Version Status 2.2
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
EN
MEA
2011-05-25
UC and UCC Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
80
♦ MAT
MiVoice MX-ONE
Version
Language
5.x, 6.x DE, EN, FR, IT
Region
Date
global
2015-10-15
Technical Reference Guide
Unified Messaging Systems (UMS) Imagicle: StoneFax and Blues Enterprise StoneFax is a fully software based IP fax server that offers full convergence with communication systems and maximizes the investment return on customers’ IP PBX systems. Thanks to StoneFax, any user in a Company can send and receive faxes in electronic format, as simple as using e-mail or printing a document and keeping the confidentiality of a personal communication. Blue’s Enterprise 4 and Professional are most advanced solutions for monitoring and analysing the telephone traffic of Small, Medium and Large enterprises. Thanks to an easy and ready to use (web) interface and unique tools for the integration with company applications and databases, Blue’s Accounting Products improves customers’ savings and efficiency in a brand new way.
Version Status 2012.12
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
Date
various
IT
2014-04-03
Certified Devices Door interfaces LinkCom: Slim IP Door Phone The Slim video IP door phone is SIP based. In addition to voice, the video IP door phone is able to broadcast the video stream to IP phones or soft phones supporting video (H.263 codec, H.264 is in preparation). You can take control of the door directly from your telephone or your soft phone.
Version Status v1.5 81
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
EN, FR
CEE
2011-10-26
Technical Reference Guide
Headsets GN NetCom (Jabra): headsets
Status
Mitel Product
Mitel Soft Phone ♦ MAT BluStar
♦ MAT
Mitel BluStar
GN NetCom Product Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uC BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series
Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and ♦ MAT 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444
Region
Date
global
2015-09-30
global
2015-09-30
global
2015-09-30
Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide. 82
Technical Reference Guide
Status
Mitel Product
Region
Date
♦ MCT
various terminals and soft phones
global
2014-06-30
Operator Consoles Enghouse: Trio Enterprise CTI and CC Trio Enterprise provides call and contact center & attendant switchboard functionality.
Version Status 6.0 4.0 3.2
♦ MQT ♦ MQT ♦ MQT
Mitel Product
Version
Languages
Region
Date
MiVoice MX-ONE 6.0
DE, DK, EN, NO, SE SE
2015-06-25
MiVoice MX-ONE 5.0
DE, DK, EN, NO, SE SE
2013-01-24
MiVoice MX-ONE 5.0
DE, DK, EN, NO, SE SE
2011-12-20
Kalix Tele24 Connect Server Connect Server provides Call handling functionality and Kalix Tele24 is offering switchboard operator services for companies who want to outsource such services.
Version Status 1.9
83
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
SE
SE
2012-01-17
Technical Reference Guide TTC Marconi: KONOS-DOT Dispatcher Console TTC Marconi’s KONOS DOT dispatcher console is a core element of the KONOS product line of communication and control products intended for complex control tasks, dispatching control, operative communication and phone call processing. The core functionality of the console as a flexible dispatching workstation is extended by highly integrated modules supporting the radio communications networks, special wired network and external data sources.
Version Status 1.8
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
CZ, EN, RU CEE
Date 2012-03-30
SIP Phones Ascom: i62 VoWiFi Phone The i62 handset provides wireless VoIP, messaging and alarm over a Wi-Fi / 802.11 network and is adapted for use in specific professional working environments.
Version Status 3.4
♦ MQT
Mitel Product
Version
MiVoice MX-ONE 5.0
Languages
Region
Date
various
BE
2013-02-04
TeleMatrix: 3300IP Phone The 3300 by TeleMatrix will change the way you think about telephones. Designed from inception to be the undisputed next generation of world-class telephones, the 3300 Series comes in your choice of black or ash. Plus now you can easily add that distinctive colour cradle that perfectly coordinates with your colour scheme. Colour inserts optional.
84
Technical Reference Guide
Version Status
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v3.2
Languages
Region
DE, EN, ES, FR, IT CEE
Date 2010-08-27
TeleMatrix: 9600IP Phone The Marquis 9600* DECT Cordless Series with multiple handsets represent the new cordless generation from TeleMatrix. The new DECT (Digitally Enhanced Cordless Telecommunications) clear-channel technology, coupled with TeleMatrix’s dynamic telephone designs, is revolutionizing the hotel cordless world. The TeleMatrix Cordless Series comes in your choice of black or ash, with a stunning custom designer option of 7 colour inserts.
Version Status
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v3.2
Languages
Region
DE, EN, ES, FR, IT CEE
Date 2010-08-27
Certified IT Components Gateways InGate: SIParator (SBC) Ingate’s SIParator provides Enterprise Session Border Controller functionality which enables companies to use SIP based communication outside the LAN. Specifically, the Ingate products are used in SIP Trunking applications and to connect remote users to a company’s IP PBX with high security.
Version Status Mitel Product 4.1 85
♦ MCT
Version
MiVoice MX-ONE v4.1, 5.0
Language
Region
Date
EN, SE
global
2012-05-30
Technical Reference Guide
LinkCom: Link Gate SIP Gateway The Link Gate SIP Gateway provides GSM connectivity and a telephony backup to a VoIP infrastructure and avoids total breakdown in case of internet failure. It also optimizes fixed-to-mobile communication cost and integrates features as Smart Call Back and SMS server.
Version Status v1.5
♦ MQT
Mitel Product
Version
MiVoice MX-ONE v4.1
Languages
Region
Date
EN, FR
CEE
2011-10-26
Network Equipment AppNeta: PathView Cloud (Network Analysis Tool) PathView Cloud equips customers to meet the demands of application delivery today. It offers an unprecedented 360º view into your own networks as well as networks you do not own or control and is the industry’s first suite of services to integrate insight from every element of the network performance stack: path, packet, flow and device. Armed with this unlimited perspective, customers can ensure that in spite of more services and complexity on their network, they’ll have fewer network problems, better application performance and superior end user experiences.
Version Status Mitel Product 6.0
♦ MCT
MiVoice MX-ONE
Version
Language
Region
Date
5.0, 6.0
EN
global
2013-02-15
HP ProCurve: 5406zl (Switch) The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a 86
Technical Reference Guide purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 & 10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance.
Version Status Mitel Product J8679A
♦ MAT
MiVoice MX-ONE
Version
Language
Region
Date
v4.1
DE, EN, ES, FR, IT
global
2010-02-26
Certified Verticals Banking, Trading IPC: Unigy Trading System
Unigy is a single, unified trading communications and applications platform designed to facilitate collaboration and support for different user types across the entire trade lifecycle and which has business continuity options to address failover and resiliency requirements. Version Status 1.0
♦ MCT
Mitel Product
MiVoice MX-ONE v4.1, 5.0
PMS, Hospitality Diavox: Hospitality Media Gateway Plus
87
Version
Language
Region
Date
EN
Global
2013-01-16
Technical Reference Guide Diavox’s Hospitality Media Gateway Solution offers a complete set of basic and advanced hospitality functionality and features - custom designed to integrate with Aastra’s MX-ONE communication system. Some of the major system functions and features for the Hospitality Applications are: Automated Check-in/Check Out Manual Check-in / Check Out through Phones and PMS Batch/Group Check-In/Out eCheck-In for Cruise Ship and University/College Campus Applications Wake-up Calls Scheduled by Room & Name Swap Multiple Languages – selection MiniBar Options. Voicemail functionality is offered as an integral parts of the HMG Plus package or separately (Voicemail Plus 5.0)
Version
Status
Mitel Product
HMG 5.0
♦ MQT ♦ MQT
VM 5.0
Version
Languages
Region
Date
MiVoice MX-ONE 5.0
various
MEA
2014-08-22
MiVoice MX-ONE 5.0
various
MEA
2014-08-22
Visually Impaired Handy Tech: BrailleStar Braille Equipment With Handy Tech’s BrailleStar equipment Aastra’s InAttent offers a fully functional workplace for visually impaired persons. The combination delivers on-screen information allowing to read screen information with a Handy Tech Braille display. The Screen reader software is customized for the Aastra InAttend and grants access to all information needed to manage incoming calls and line-state monitoring.
Status
♦ MAT
88
Mitel Product MiVoice MX-ONE
Version 5.0
Language diverse
Region
Date
global
2011-08-09
Technical Reference Guide
89
Technical Reference Guide
MiVoice 5000 Certifications Certified Applications Automated Speech recognition Sikom: VoiceMan ASR Increasing the availability of switchboard and reception, lowering the costs for 24/7 services, leveraging new potentials in customer care and helping to make industrial routing applications more efficient - for ever more businesses automatic voice recognition systems have become significant parts of their communication strategy and an important factor for competitiveness. What makes the difference today is not the question if a company has a voice portal but the right choice of portal. One requirement are natural conversation situations. Systems must be able to understand colloquial expressions as well as full sentences. They must also be interruptible, easy to operate, quickly to integrate, scalable at low cost and trend-setting to enable the integration of multimodal interactions. To meet all these needs, there is only one solution: Sikom's multimedia voice dialog system VoiceMan®.
Version Status 7.5
♦ MQT
Mitel Product Version
Languages
Region
Date
MiVoice 5000 R5.2
DE, EN
DE
2011-02-09
Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities.
90
Technical Reference Guide While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems.
Version Status 4.3
♦ MQT
Mitel Product
Version
MiVoice 5000
R5.1
Languages DE
Region
Date
CH, DE 2009-08-27
MSI Solutions: PhoneStat CDA PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable.
Version Status V3.2
♦ MQT
Mitel Product
Version
Languages
Region
MiVoice 5000
R5.3
DE, EN, FR, IT, RU CH, DE
Date 2012-08-28
CTI and Dialer Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.
91
Technical Reference Guide
Version Status 10.4
♦ MQT
Mitel Product
Version
Languages
Region
Date
MiVoice 5000
R5.1
DE
CH, DE
2009-06-18
Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
♦ MAT
MiVoice 5000
Version
Language
R5.x, R6.x DE, EN, FR, IT
Region
Date
global
2015-10-15
ilink: iOffice Communicator iOffice Communicator is a plug-in to Lotus Notes Sametime. It provides CTI functionalkty using the ilink product Teamcall, which interfaces to IP PBX systems via CSTA. TeamCall implicitly is included within the qualification of iOffice Communicator. iOffice Communicator requires the TeamCall Server middle-ware from ilinik to connect with Aastra 5000 and MX-ONE communication systems. Multi-site configurations with large Aastra 5000 sites have not been fully tested and will be verified with the first large customer, who should be treated as a Field Trial customer.
92
Technical Reference Guide
Version Status 1.1
♦ MQT
Mitel Product Version
Languages
Region
MiVoice 5000 R5.1
DE, EN, FR DE
Date 2010-08-31
Mobility and Fixed Mobile Convergence QuesCom: Mobility Solutions FMC QuesCom offers a 3rd Generation IP/GSM Gateway including FAX, SMS to Email and Email to FAX, SMS – and also offers MobiQ, a user friendly GUI making your mobile behave like a PBX extension. QuesCom 300 gateway connects your different telecom networks, landline, mobile and VoIP - reducing your phone bill and improving your productivity.
Version Status Mitel Product 5.2
♦ MCT
MiVoice 5000
Version
Language
Region
Date
R5.1
EN, FR
global
2010-06-11
UC and UCC Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.
Version Status 93
Mitel Product
Version
Languages
Region
Date
Technical Reference Guide
10.4
♦ MQT
MiVoice 5000
R5.1
DE
CH, DE
2009-06-18
Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
♦ MAT
MiVoice 5000
Version
Language
R5.x, R6.x DE, EN, FR, IT
Region
Date
global
2015-10-15
Unified Messaging Systems (UMS) Caseris: CAESAR CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling completing it with CTI, contact center and attendant (switchboard) functionality. Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications. 94
Technical Reference Guide
Version Status 10.4
♦ MQT
Mitel Product
Version
Languages
Region
Date
MiVoice 5000
R5.1
DE
CH, DE
2009-06-18
Certified Devices Door interfaces 2N Telekommunikace: Helios Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available:
Helios IP Vario
Helios IP Uni
Helios IP Safety
Helios IP Force Known Restrictions: BluStar for PC as well as BluStar for iPad/iPhone Helios IP can only be used in audio mode (no video), while 8000i also supports video.
Version Status Mitel Product 2.1
95
♦ MCT
MiVoice 5000
Version
Language
Region
Date
R5.4
CZ, EN
global
2013-06-14
Technical Reference Guide
Headsets GN NetCom (Jabra): headsets
Status
Mitel Product
Mitel Soft Phone ♦ MAT BluStar
♦ MAT
Mitel BluStar
GN NetCom Product Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uC BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series
Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and ♦ MAT 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444
Region
Date
global
2015-09-30
global
2015-09-30
global
2015-09-30
Plantronics: Headsets Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide.
Status
96
Mitel Product
Region
Date
Technical Reference Guide
♦ MCT
various terminals and soft phones
global
2014-06-30
SIP Phones Invoxia: NVX610 Phone Invoxia's SIP Phones NVX610 provide enhanced audio quality, especially in handsfree and conferencing mode as well as simplified user experience based on convergence with smartphones and tablet.
Version Status V3
♦ MQT
Mitel Product Version
Languages
Region
MiVoice 5000 R5.3
DE, EN, FR FR
Date 2013-01-11
Certified IT Components Network Equipment Extreme Networks: Summit, Black Diamond and Alpine (Switches) Products from Extreme Networks® scale to solve tough voice and security challenges with high availability, crystal clarity, and integrated security features. Our products provide a powerful portfolio to support everything from basic connectivity to advanced, high-speed services for demanding desktop applications.
Version Status div. 97
♦ MQT
Mitel Product Version
Languages
Region
MiVoice 5000 R5.1
DE, EN, ES, FR, IT FR
Date 2009-07-16
Technical Reference Guide
HP ProCurve: (Switches and WiFi Devices) The ProCurve Switch Series are the next generation of enterprise edge switches, improving features to enhance network edge connectivity and convergence for medium and large enterprises. With proven standards-based technology, these Series enable secure, reliable connectivity for converged network applications.
Version Status Mitel Product
♦ MCT
MiVoice 5000
Version
Language
Region
Date
R5.1
DE, EN, ES, FR, IT
global
2010-03-02
HP ProCurve: 2626 (Switch) HP Procurve switches enable unified core-to-edge solutions through award-winning ProVision technology, streamlining network operations, management and support. Embrace business opportunity with an HP ProCurve adaptive network. HP ProCurve switch 2626 is certified with Aastra 5000 call manager and Aastra 6757i terminals.
Version Status Mitel Product J4900A
♦ MAT
MiVoice 5000
Version
Language
Region
Date
R5.1
DE, EN, ES, FR, IT
global
2009-05-20
HP ProCurve: 5406zl (Switch) The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 & 98
Technical Reference Guide 10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance.
Version Status Mitel Product J8697A
♦ MAT
Version
Language
Region
Date
R5.1
DE, EN, ES, FR, IT
global
2010-02-26
MiVoice 5000
Certified Verticals Healthcare NEC: isHospital PMS NEC’s iSHospital is an all-in-one communications, management and billing application for the healthcare market and other institutions, where personal billing is needed. iSHospital enables to provide care-free services to individuals like patients and employees. The application can be easily connected to the organization’s existing networks, PBX and host systems.
Version Status 5.1
♦ MQT
Mitel Product Version
Languages
MiVoice 5000 R5.3
DE, EN, FR, IT CH
PMS, Hospitality GT2F: GlobalTax Hospitality 99
Region
Date 2012-05-30
Technical Reference Guide GT Hospitality provides a hospitality call accounting / CDR analysis software for mono or multi-sites offering integrated hospitality features together with MiVoice 5000.
Version Status 1.0
♦ MQT
Mitel Product Version
Languages
MiVoice 5000 R5.4, R6.1 EN, FR
Region
Date
CH, FR, MEA 2014-12-03
Visually Impaired AlphaBraille: PhonAlpha Braille Equipment AlphaBraille’s Phon’Alpha solution for handicapped people provides Braille translation and screen magnification for i2070 clients together with our Aastra 5000 communication server.
Version Status Mitel Product 7.0
100
♦ MCT
MiVoice 5000
Version
Language
Region
Date
R5.2
FR
global
2011-07-21
Technical Reference Guide
OpenCom 100 / OpenCom 1000 Certifications Certified Applications Alarm Server Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.
Version Status 1.11a
♦ MQT
Mitel Product
Version
Languages
Region
Date
OpenCom 1000
R6.2
DE, EN
CH
2013-01-21
Call Data Accounting Dr. Ruff: OpenCount CDA OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities. While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems.
Version Status 101
Mitel Product
Version
Languages
Region
Date
Technical Reference Guide
4.4 4.4
♦ MQT ♦ MQT
OpenCom 1000 R6.0
DE
CH, DE 2011-05-25
OpenCom 100 R10.0
DE
CH, DE 2011-05-25
CTI and Dialer Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
♦ MAT
Mitel 100
Version
Language
9.x, 10.x, 11.x DE, EN, FR, IT
Region
Date
global
2015-10-15
UC and UCC Estos: Mitel BusinessCTI (OEM Version of Estos ProCall Enterprise) MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here. 102
Technical Reference Guide Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets
Version Status Mitel Product 5.0
103
♦ MAT
Mitel 100
Version
Language
9.x, 10.x, 11.x DE, EN, FR, IT
Region
Date
global
2015-10-15
Technical Reference Guide
Certified Devices Headsets GN NetCom (Jabra): headsets
Status
Mitel Product
Mitel Soft Phone ♦ MAT BluStar
♦ MAT
Mitel BluStar
GN NetCom Product Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uC BT Jabra Speak 810 UC UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series
Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, Jabra Pro 9400 series, Pro 920 and ♦ MAT 6739, 6755, 6757, 6773, 925, Go 6470 and Motion Office 6775, 7434, 7444
Plantronics: Headsets 104
Region
Date
global
2015-09-30
global
2015-09-30
global
2015-09-30
Technical Reference Guide Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications. A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide.
Status
Mitel Product
Region
Date
♦ MCT
various terminals and soft phones
global
2014-06-30
Certified Verticals Healthcare Tyco: Medical 800 Nurse Call System ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.
Version Status 1.11a
105
♦ MQT
Mitel Product
Version
OpenCom 1000 R6.2
Languages
Region
Date
DE, EN
CH
2013-01-21
Technical Reference Guide
SIP-DECT Certifications Certified Applications Alarm Server Asperi GmbH: MAS-L Alarm Server MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.
Version Status v3.0
Mitel Product
♦ MQT SIP-DECT
Version
Languages
Region
Date
5.0
DE, EN
AT, CH
2014-09-26
ATT: AMX Alarm Server The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media.
Version Status 3.0
106
♦ MQT
Mitel Product
Version
Languages
Region
SIP-DECT
4.0
DE, EN, FR, IT CH
Date 2013-03-28
Technical Reference Guide IQ Messenger: IQ Messenger Alarm Server IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems.
Version Status 4.0
♦ MQT
Mitel Product
Version
Languages
Region
Date
SIP-DECT
5.0
EN
NL
2013-09-26
New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.
Version Status 8.0
♦ MQT
Mitel Product
Version
Mitel SIP-DECT 5.0
Languages
Region
DE, EN, ES, FR, IT, NL CH
Date 2015-08-25
NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities.
Version Status 1.11 107
♦ MQT
Mitel Product
Version
Languages
Region
SIP-DECT
v4.0
DE, EN, IT CH
Date 2013-05-06
Technical Reference Guide
NovaLink: NovaAlert Alarm Server NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group.
Version Status 9.8
♦ MQT
Mitel Product
Version
Languages
Region
Mitel SIP-DECT
5.0
DE, EN, ES, FR, IT, NL CH
Date 2014-09-26
Telecom: Jordaan Universal Messaging Server Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP’s.
Version Status 4.1
♦ MQT
Mitel Product
Version
Languages
Region
Date
Mitel SIP-DECT
4.0
EN, NL
NL
2013-07-25
Auto Attendant and IVR New Voice: MobiCall Alarm Server MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.
108
Technical Reference Guide
Version Status 8.0
♦ MQT
Mitel Product
Version
Mitel SIP-DECT 5.0
Languages
Region
DE, EN, ES, FR, IT, NL CH
Date 2015-08-25
NewPhone: Sirio Alarm Server Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities.
Version Status 1.11
♦ MQT
Mitel Product
Version
Languages
Region
SIP-DECT
v4.0
DE, EN, IT CH
Date 2013-05-06
Certified IT Components Gateways AudioCodes: SPS Lync Gateway AudioCodes SIP Phone Support (SPS) is a value-added application, which enables smooth connectivity of Aastra's SIP-DECT devices into the Microsoft Lync environment. It enables the connection of SIP devices while providing Lync features such as single user identity on multiple devices, enhanced presence and Active Directory integration. SPS also supports advanced features such as call pickup and call park, click to call and Lync response groups.
109
Technical Reference Guide Restriction: 3 way conferencing initiated by IP-DECT are not supported by the application. Note: IP-DECT device can participate in 3 way or N-way conference created by Lync.
Version Status 3.0
♦ MCT
Mitel Product
Version
Language
Region
Date
5.0
DE, EN
global
2014-05-15
Mitel SIP-DECT
Ferrari: SIP2Lync Gateway OfficeMaster SIP2Lync provides a consequent integration of Aastra SIP-DECT into Microsoft® Lync™ Server 2010. Lync-administrated users can be related to registered devices, so all devices of users are available with one number. During telephone calls the product is able to transmit the actual presence information to Lync.
Version Status 1.0
110
♦ MQT
Mitel Product
Version
Mitel SIP-DECT 2.1
Languages
Region
Date
DE, EN
DE
2011-08-01
Technical Reference Guide
Mitel Alarm Server Certifications Vertical Applications Healthcare Schutzengel-Systeme, Dementia Care System Guardian Angel System provides protection mechanisms for elderly care environments offering emergency calls for elderly people and locationing and alarming mechansims, especially for nursing staff taking care for people suffering from dementia.
Version Status 1.0
111
♦ MQT
Mitel Product
Version
Mitel Alarm Server 1.x, 2.x
Languages
Region
Date
DE, FR
CH
2014-08-06
Technical Reference Guide
3000 Certifications These sections list all the Interops that have been done on the Mitel 3000. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.
3000 SIP Compatibility The following list the SIP Interops that have been completed on the 3000.
SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order.
Provider
MSA Member Level
Rel
Config Guide
Windstream
6.01 899
10-4940-00115
Windstream/Nuvox
6.01 899
10-4940-00153
112
Status
Technical Reference Guide
Video Certifications These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. Following is a list of Certified SIP Video Devices and Service in Alphabetical order. MSA Member Level
Device / Service
Product
AlcatelLucent
ALU
Aastra
A5000
Mitel
14-4940-00348
Aastra
ClearSpan
Mitel
15-4940-00354
Status
MiVB Rel
Config Guide
14-4940-00336
Asterisk Asterisk
14-4940-00353 NOW
Avaya
Aura
13-4940-00229
Avaya
Session Manager
13-4940-00267
Bluejeans
Broadsoft
113
13-4940-00269
MDP
13-4940-00283
Technical Reference Guide
MSA Member Level
Device / Service
Product
Broadview MBG
Silouette
Cisco
Call Manager
13-4940-00231
Cisco
Telepresenc e VCS
14-4940-00345
CounterPath
Bria
14-4940-00292
LifeSize
Express 220
5.0 SP2
12-4940-00221_2
LifeSize
Icon
6.0 SP1
13-4940-00270
Magor
WorkSpace
5.0 SP1
12-4940-00223
Status
MiVB Rel
MSP
13-4940-00234
Metaswitch
15-4940-00355
Microsoft
Lync
Mitel
Aastra A5000
Polycom
HDX
114
Config Guide
PRE 4.0
Mitel
15-4940-00395
14-4940-00348
6.0
12-4940-00213_3
Technical Reference Guide
MSA Member Level
Device / Service
Product
Siemens
OpenScape
Vidtel
Connect and MeetMe
6.0
13-4940-00254
Vidyo
Conference Server
5.0 SP2 PR1
12-4940-00214
Vidyo
Vidyoway
7.1 PR1
13-4940-00228_3
Zoom
Cloud Video
PRE 4.0
15-4940-00392
115
Status
MiVB Rel
Config Guide
14-4940-00307
Technical Reference Guide
Mitel sets 3rd Party SIP Certifications This sections list all the 3rd Party certifications for the Mitel SIP 53XX series sets.
Service
Version
Sets
Broadsoft
R19 SP1
53XX
Broadsoft
R19 SP1
53XX
Broadsoft
R21 SP1
68XX
Metaswitch
8.0
53XX
Metaswitch
8.0
53XX
Metaswitch
8.0
Aastra SIPDECT
Metaswitch
9.1
68XX
Verizon
17 sp2
Aastra 68XX
116
Ver
Status
Description
Config Guide
13-4940-00272_2
Device Management
4.1
13-4940-00272_2
15-4940-00407
14-4940-00315
Device Management
14-4940-00316
15-4940-00385
4.1
15-4940-00391
15-4940-00383
Technical Reference Guide
Appendix A Mitel Interop Certification Levels The following describes the certification levels that Mitel applies to 3PP products and services. “Mitel-Approved Test” (MAT) Certification. Generally applies for MSA MSP or MPP member products/services that are resold by Mitel. MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary. “Mitel-Qualified Test” (MQT) Certification” Applies for various types of MSA member products/services, where a Mitel regional sales organization and the MSA member have mutually agreed to pursue Mitel certification in support of joint business opportunities. MQT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to deploy the solution at a customer site, subject in some cases to certain restrictions or limitations. Any such restrictions or limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. An MQT designation does not in any way imply that all functionality of the MSA member product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the MSA member and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Support for the integrated solution will be provided jointly by the sponsoring regional Mitel sales organization and the MSA member – please refer to the Mitel Config Guide for further information. “Mitel-Compatible Test” (MCT) Certification. Applies for MSA MDP and higher member products/services, where the MSA member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are 117
Technical Reference Guide documented in a formal test report and/or Mitel Config Guide. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate. “Self-Assessment Test” (SAT) Certification. Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT, MQT or MAT certification activities with Mitel. All support requests related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel. For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to fieldassessed interops.
Mitel Solutions Alliance Membership (MSA) Levels MSA is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel’s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through MSA, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining MSA, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. Refer to www.mitel.com/msa for more information. MSA offers the following primary membership levels.
The MSA Developer Partner (MDP) level is the entry point into the MSA program for all developer and service provider partners seeking to enable integration, interoperability, deployment & support with Mitel platforms.
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Technical Reference Guide
The MSA Solution Partner (MSP) level is for 3PPs whose products, solutions or services are resold by Mitel or where Mitel and the 3PP have mutually agreed to pursue strategic opportunities or markets. They require sponsorship by Mitel stakeholders, and receive all MDP benefits, plus additional benefits including greater channel visibility. Because products from these partners may be sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor. The MSA Premier Partner (MPP) level is for relationships that bring strategic or specialized value to Mitel. They require sponsorship by Mitel stakeholders, and receive all MSP benefits plus additional benefits including extensive collaboration and goto-market support from Mitel Product Line Management.
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