Top 10 Managed IT Service Providers in Chicago, USA
Partnering with a robust Managed IT Service Provider (MSP) is essential to ensure business continuity, security, and technological agility. Chicago, being a major business hub, hosts both global giants and regional specialists in the managed services space. Below is a curated list of 10 leading managed IT service providers in Chicago or operating there that serve organizations across the industries—along with summaries of their service offerings and differentiators.
1. Netrix Global Netrix Global is an engineering-led IT consulting and managed services firm. Key Services & Strengths ● ● ● ●
IT strategy & architecture, cloud migration and optimization Cybersecurity and managed security (e.g. Microsoft Managed XDR)’ Infrastructure, network, and collaboration services Operates a Chicago data center offering colocation, backup, disaster recovery services, Cloud and Colocation ● Strong recognition in security: named “Top Managed Security Service Provider (MSSP) of the Year” in 2023 Globee Awards Netrix Global Netrix is a good option for organizations seeking a balance between local presence (in Chicago) and global capabilities in security and cloud services.
2. IBM IBM is a global IT powerhouse offering a wide range of managed and outsourcing services, particularly for large enterprises. Key Services & Strengths ● ● ● ● ●
Managed infrastructure and operations (servers, storage, network) Hybrid cloud and multi-cloud management AI and automation-driven operations (AIOps) Security operations, threat management, identity & access Global scale, deep vertical expertise, and enterprise-grade SLAs
IBM’s strength lies in supporting very large, distributed or regulated enterprises with complex IT stacks.
3. Accenture Accenture is a global consulting and technology services firm known for handling large transformation initiatives. Key Services & Strengths ● ● ● ● ●
Managed IT and operations services at scale Cloud transformation and migration Security, risk management, and compliance Integration of strategy, consulting, and execution in one umbrella Broad industry reach and ability to support global enterprises
If your organization is pursuing ambitious digital transformation and has significant IT complexity, Accenture’s breadth and depth can be a good match.
4. Tata Consultancy Services (TCS) TCS is a major global IT services and consulting company, with strong managed services capabilities. Key Services & Strengths ● ● ● ● ●
Cloud and infrastructure management Cybersecurity and identity services Digital workplace, endpoint management, enterprise application management Vertical specialization (banking, telecom, manufacturing, etc.) Global delivery model, flexible deployment
TCS is often suited for enterprises wanting continuity across multiple geographies or looking to leverage offshore/onshore cost models.
5. EMPIST EMPIST is more of a regional player (based in Chicago) with a full spectrum of managed IT, cloud, and digital services. Key Services & Strengths ● 24/7 managed services and support for networks, servers, endpoints ● Security and patch management via their Support+ Security Suite & Patch Management offering ● Cloud solutions, including Microsoft 365 managed and migration services ● Digital services: web development, application development, hosting, etc. ● Strong local reputation in legal sector — supporting 30+ Chicago law firms with managed services, cloud, security, and more EMPIST is ideal for mid-market and local organizations that want a managed services vendor with local responsiveness and broader digital capabilities.
6. HCLTech HCLTech is a global IT services conglomerate offering managed services across infrastructure, applications, and engineering. Key Services & Strengths ● Infrastructure management (servers, network, storage)
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Application operations, support, and modernization Workplace services (end-user computing, device management) Automation, AI-driven operations, and next-gen architectures Global scale and presence, ability to support large enterprise transformations
HCLTech is well suited for large organizations with distributed operations that need unified, scalable managed IT support.
7. Framework IT Framework IT is more of a boutique/regional MSP (with significant presence in Chicago) focused especially on small to mid-size firms. Key Services & Strengths ● Fully managed IT support, help desk, and on-site support Framework IT ● Cybersecurity built into every plan (endpoint protection, vulnerability scanning, monitoring) ● Virtual CIO engagement (strategic planning, budgeting, KPIs) ● Transparent, flat-rate pricing with no surprise costs Framework IT is a strong contender for local firms (10–200 employees) in Chicago who want reliable, proactive IT support without the complexity of dealing with large global providers.
8. Capgemini Capgemini offers extensive managed services, particularly in infrastructure, cloud, and application domains. Key Services & Strengths ● ● ● ●
Cloud operations, infrastructure, and platform services Enterprise application management (SAP, Oracle, etc.) Security, compliance, and risk management Global presence and ability to deliver for large-scale digital transformation programs
Capgemini tends to best serve larger organizations or those undergoing heavy modernization across multiple technology layers.
9. Jamtech Technologies Jamtech Technologies is less well known on the national stage (compared to giants above), but can be included for completeness; depending on your research you may need to validate their managed IT offerings in Chicago.
Key Services & Direction ● Likely offerings include IT support, network management, and systems integration — typical of technology consultancies ● May provide localized managed services, device and infrastructure support, consulting ● Because public information is limited, one should engage with them to confirm their capabilities, responsiveness, scale, and service quality For organizations seeking more boutique or niche managed providers, Jamtech might warrant direct evaluation.
10. Zazz Zazz is a managed IT and software services firm with a strong presence in Chicago. Key Services & Strengths ● ● ● ● ●
24/7 IT infrastructure monitoring and management Enterprise-grade security, compliance (ISO, SOC 2) Co-managed IT models (working alongside internal IT) Endpoint management, cloud services, help desk, DevSecOps Transparent pricing and local responsiveness in the Chicago region
Zazz is often recommended for mid- to large-size organizations in Chicago seeking a technically solid local MSP with compliance and security strengths.
