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Streamline Immigration Practice with Cloud Case and Compliance Management System
End to End case management and i… i…
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Front Office
Case Management
Communication
Back Office
Press/Awards
Testimonials
Front Office Prospect and Inquiry Management
Appointments and Advanced Calendaring
System allows to input prospect details, schedule meetings and consultation, convert the prospect to client, and convert an inquiry in to a case with just few clicks.
Schedule appointments and sync up with your team calendar. See all the appointments for all the members at a glance. Automate appointment setting with Text/SMS messaging
Contact and Client Management
Keep track of all client interactions and their case details.
Extensive contact management tool. Manage all contact information such as their cases, appointment/consultation, documents, related contacts, portal activity etc. in single view. Manage multiple contacts in single screen. Automate client interaction with chat, SMS/MMS, emails and associated templates. Keep track of all client interactions and their case details. Nurture passive clients with relevant information about their cases, dates, and reminders etc. which can be automated.
Sync up all the contacts, calendar and emails from Gmail, exchange, outlook, yahoo, AOL etc. Integrate team calendar with one master google account and sync it up automatically.
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Case Management Case Creation from Inquiry
Case Workflows and Automated Tasks
Create case from the enquiry details already gathered. Automatically generate client portals. Automatically send out client invitations to connect and complete their profile questionnaires to minimize data entry for the case work.
Use standard work flow, or create your own work flow. Assign work flow to custom or standard case types.
Integrated Notes Maintain all notes related to client and their cases in one place.. Accessible from any screen. Multiple users related to case can contribute to notes, from inquiry, to consultation, and while case progresses until its closure. Notes with attachment.
Immigration Forms Engine Accurately and automatically fill the immigration forms with form engine and custom questionnaires. Maintain your filed case forms by each case securely Maintain your client case/s history and related documentation at one place
Customizable Templates
Complete USCIS Forms
Customize templates with automatic filing of system questionnaire fields, or custom defined fields. Once created, any template can be assigned to any case type. Finalized documents are automatically generated with case data. No limit on how many custom templates you can create. Embed your company logo and other details to formalize the document. Generated documents will have PDF and MS Word version to modify further if needed.
Custom forms can be added to form engine to automate form filling. Custom forms can be of any case type, immigration or otherwise. Automatically populate the custom forms from the questionnaire data that can be filled by your clients or applicants.
Smart Questionnaires Customize questionnaires if you need it. Our smart questionnaires fill all case forms related to selected case type.
Case Assignment Management
Secure Document Management and Sharing Upload documents to client contact or case Share the documents with clients Allow clients to upload and share the documents with you on their portals.
Assign case to attorney or paralegal as required, and share gathered case related documentation seamlessly. Track case progress. Transfer case from one team member to another.
Document Checklists
Paralegal and Office Admin Modules
Customize document checklist for any case type. Clients see the checklist and upload document against each item from their portal.
Add and manage paralegal or admin staff. Provide access to specific cases or modules to the admin or paralegal staff. Track activities of staff. Track progress and issue instructions to staff.
Case Timer and Integration with Billing Case Timer and Integration with Billing You can switch between cases and our intelligent timer will keep track of each case time separately and bill the time appropriately to the corresponding client. You can preset the hourly rates for case workers and have them track the time if you choose to. Non-billable time also can be tracked for each case.
Document Assembly Assemble all case documentation in one big file that can be archived for future reference. Assemble various documents that need to be filed as required, with required sequence.
Custom Case Types
Case Archival and Safe Keeping
Use our global case types or create your own custom case types. Case type can have one or more USCIS or custom forms, templates, document checklist, billing and custom to dos. Every item needed to be completed for the case is automatically created and can be assigned. Custom case type can be assigned to any client case to use the work flow, templates, forms and questionnaires created for the custom case type.
Maintain filed case documents securely. Create reminders from completed cases and documentation for future action and todos.
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Communication Communication Hub
Reminders and Alerts
Communicate privately with clients, applicants, petitioners, related parties etc. and maintain records Communicate about case at hand with clients and maintain records Maintain record of communication with staff about cases, assigned tasks and meetings.
Reminders for case dates, deadlines, visa dates, passport expiry, LCA dates and other events for each case or client as per your requirements. Set up your own custom reminders to get notified via email and/or SMS. Set notifications to be sent to your clients, petitioners or applicants automatically as per your requirements. Visa bulletin dates updates automatically and related case status updates and notifications. Automatic notification to clients for case or document expiry rules, and more. Extensive notification, and reminder/alert system for various needs.
Secure Client Portals Provide each client their own immigration portal. Allow clients to maintain their profile data, upload documents and communicate directly with you on their related cases from their client portal. Allow the clients to retain their portal access for more case work in future. Assign client portal based on the client needs. Standard single or multi case portal Advanced portal with communication, appointments and more Self-serve portal to allow clients generate forms in some cases. Employee portal for work visa clients with timesheet, and assignment management.
Tasks, and to dos Maintain all the required immigration related tasks and to-dos. Maintain all case related to-dos by case, by date, or by client etc.
Email and SMS/Text Templates Create your own email or SMS/Text templates and automate communication with your clients based on trigger events.
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Back Office Professional Invoicing and Payments
Scheduling and custom workflows
Invoice by case type or time logged or both as you set it up for your case, automatically. Payment plans (installment plans). Discounts by percentage or flat amount. Automatic invoice notification to client and payment notification to your office.
Establish your law firm's processes by defining custom workflows. Create custom workflows or use defined workflows. Create repeatable tasks schedule related to case type and schedule such tasks automatically for case created with such case type. Multiple workflows possible Associate specific workflow with specific case type to automatically enforce the law firm's process.
QuickBooks Integration Integrate invoicing and payments seamlessly with couple clicks. Sync billing and payment data with QuickBooks seamlessly.
Extensive Reporting Capabilities Simple quick reports on case activity, staff activity and more with extensive filtering options based on the type of report. Advanced custom reporting with drag and drop report creation. Reuse and rerun the custom reports. Billing reports to see the payment activity, late payments, partial payments and more.
Staff Management Manage entire staff of the firm, including Attorneys, Paralegal, Admin and other staff. Provide them controlled access. Track activities Team calendar to resolve conflicts and manage everyone's time efficiently. Automate case appointments with Text/SMS with automatic staff availability check.
Payment Processing Integrate payments processing and receive all credit/debit and check payments in the system.
Access Control Management
Compliance Module
Define and maintain access control to certain modules or data based on user type, role and corporate requirements.
All the documentation and reporting at one place to assist you in immigration compliance.
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Press/Awards
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Testimonials
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FAQs View all FAQs Cloud
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Report Design
Is the application available via cloud or on-premises Our product www.immicompliance.com is hosted on cloud. It is available as a SaaS subscription.
If cloud-based, is it a multi-tenant environment or single tenant environment? What is the 'uptime' SLA
It is currently available as multi-tenant SaaS environment with option to white label it and also with option to be in dedicated environment. Our up-time SLA is over 99%, we utilize Amazon AWS servers, and infrastructure. Though we are up almost 100% time, we may have situations where maintenance may cause some downtime. All our services are scalable without intervention, with AWS infrastructure.
If cloud-based, what safeguards are there to unauthorized access to our data, including government subpoenas
We use inbuilt Amazon AWS security features, on top of that our SSL encryption keys, auto log off, and screen time outs. We are as secure as Amazon infrastructure can be. We will notify you of the subpoena and communicate and provide access in accordance with government requirements for such requests with notification to you. We can also build a routine for you to communicate directly with government agency for such requests and take the appropriate action as required.
If cloud-based, where are your data centers located? How do you ensure superior performance across different regions Currently our application, databases and storage are all on AWS Western and Eastern regions, with multiple backups at Amazon's geographically separated data centers. Our application's superior performance is assured with Amazon's infrastructure and our high-performance modularized code.
If cloud-based, describe the data volume limitations if any
We currently use Amazon S3 for data storage. Also working towards integrating faster storage service (wasabi) than S3 to enable our clients utilize more storage at up to 6 times faster speed than on Amazon S3. We however have option for our clients to choose where they want to store the data and can provide the SLAs for such service and related pricing. Amazon S3 is expensive compared to proposed future data storage (wasabi). Data volume is no concern, but the associated cost on S3 vs wasabi is. Currently based on the per user pricing provided, the storage limit is 25 GB / user if the storage is hosted at Amazon S3, and 150 GB/ user if the storage is hosted at wasabi.
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Let's discuss on how ImmiCompliance.com can Streamline your Immigration Law Practice and optimize productivity with our case management system
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