Guide to Last Mile Delivery: Challenges, Solutions, and Developments

Guide to Last Mile Delivery: Challenges, Solutions, and Developments Customers these days expect free and fast shipping. They also want to know exactly where their parcels are and when they will arrive. But the problem is that last mile delivery remains the most costly and time-consuming segment of the shipping process. It represents up to 53% of a shipment's overall costs, with businesses absorbing about 25% of these costs. Last mile delivery solutions can make it easier to balance customer expectations with cost management. In this article, we talk about one of the leading solutions available today and how it solves the many challenges in last mile delivery. What is last mile delivery? Last mile delivery is the final step in the delivery process, where goods move from a transportation hub to their final destination (such as a home or store). The goal is to deliver packages swiftly and efficiently especially in sectors like e-commerce, food, and retail where rapid delivery is the norm. The last mile delivery process involves several key steps: 

Orders are entered into a centralised system to allow both the sender and recipient to track it.

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Orders reach the hub and wait for delivery to the final recipient.

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Parcels are sorted based on their routes and recipient addresses and then assigned to delivery personnel.

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Orders are scanned before loading onto delivery vehicles, updating the delivery status and reducing the risk of lost items.

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Orders reach their destinations, delivery confirmation is obtained, and tracking information is updated to reflect delivery completion.

What are the challenges in last mile deliveries? Several challenges make last mile deliveries especially difficult:

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Customers expect real-time tracking and transparency, which can be challenging with multiple parties involved.

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Urban congestion complicates navigation and timely delivery.

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The complications of managing returns and reverse logistics can also disrupt the regular flow of deliveries.

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Factors like fuel, labour, and maintenance escalate the costs of last-mile deliveries, pushing companies to seek operational efficiencies without sacrificing quality.

What are the best last mile delivery solutions? Radaro enhances last mile delivery solutions across various industries. It simplifies job management and reduces administrative burdens by giving you complete oversight and visibility of your third-party logistics and fleet. This platform also offers real-time visibility, accurate delivery times, and efficient feedback collection to improve communication between businesses and customers. What’s more, Radaro's advanced analytics help businesses improve driver performance and identify unnecessary expenses to increase profits while enhancing service delivery. Explore the Radaro website to find out why it’s one of the most trusted last mile delivery solutions today.