Functional and Non-Functional Requirements in Salesforce Implementation https://qrsolutions.com.au/
Functional and Non-Functional Requirements in Salesforce Implementation Salesforce CRM is a comprehensive platform that covers all the necessary business processes. It improves relationships that enterprises maintain with partners, customers and competitors. Salesforce system helps to streamline customer service, sales, and marketing within the organization, delivering features such as effective communications, lower service costs, and higher sales margins. Gathering requirements is an initial and very important stage of any project or platform implementation. In Salesforce implementation, developers should get all the possible requirements just before getting into a project. Gathering functional and non-functional requirements will help developers establish customer expectations.
What are the Salesforce Functional Requirements? Salesforce functional requirements are the features, capabilities, and behaviors that Salesforce must implement in order to meet the needs of an organization. These requirements outline the functional aspects of the Salesforce platform, including how it should capture, manage, and utilize data, as well as how it should facilitate user interactions and automate tasks. Salesforce architects should gather requirements of functional activities of a business. The least expected outcome of any implementation is for a product or project to fail. Gathering functional requirements helps avoid potential project failures and dissatisfied enterprises or businesses. Some of the common functional requirements are
What are the Salesforce Functional Requirements?
What are Non-functional Requirements? Salesforce non-functional requirements are aspects like performance, scalability, security, usability, and reliability that are important for evaluating the success of Salesforce implementation. A Non-Functional requirement is the criteria that can be accessed to judge the activities or operation of the system. Both Non-functional requirements and functional requirements are equally important to implement any system, it becomes even more pronounced in a SaaS or Platform implementation. Salesforce architects must have awareness and knowledge about non-functional requirements. Some of the non-functional requirements are
What are Non-functional Requirements?
FUNCTIONAL REQUIREMENTS VS NONFUNCTIONAL REQUIREMENTS Roles: Functional requirements outline what the system should do, while non-functional requirements define how the system should perform. Use Cases: Functional requirements differ as per the type of software, and non-functional requirements depend on the functional requirements to function. Concerns: Function requirements often include specific use cases or scenarios that outline the interactions between users and the system, while non-functional requirements often apply across multiple functional areas of the system that can have an impact. Types: Types of functional requirements are Authentication, Authorization Levels, Data Processing, UI/UX, Reporting, System Integration, Transaction Handling, Error Handling and logging, Backup Recovery.Types of nonfunctional requirements include Usability, Security, Reliability, Performance, Availability and Scalability. Importance: Functional requirements are mandatory in Salesforce whereas non functional requirements are not necessary but desirable by the user.
CONCLUSION
Salesforce is a package of multi-featured CRM. Salesforce implementation is difficult when consultants have the only basic knowledge. If they get complete requirements, they can move ahead in the project development. However, business analytical skill is essential to gather requirements for Salesforce implementation
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