Automated Order Processing for a Medical Device Industrialist ARNASOFTECH.COM
Business at a Glance Our client is an established medical device manufacturer. Their operations span several countries, with over 100,000 orders processed every day. Their dependence on a fragmented order workflow resulted in inefficiencies, leading to delays in processing and inconsistent customer updates. Their business required a scalable, automated order processing solution to efficiently streamline operations and improve their customer experience.
Complexities Despite leading the market in the medical equipment industry, our client faced a number of operational bottlenecks:
DECENTRALIZED USER MANAGEMENT
Region-based access controls for users in Microsoft 365 created isolated workflows and data inconsistencies between teams. Employees across various regions faced difficulties in collaborating, resulting in delayed approvals and inefficiencies in operating.
Bulk orders processed manually, slowed the fulfillment process and increased workload. Frequent human intervention also caused constant errors, making the process inefficient and unreliable.
SCALABILITY ISSUES
OPTIMIZATION
PROCESSING
With a growing volume of advertising data, optimizing query performance for real-time campaign analysis was crucial. Efficient data structuring was required to support seamless ad performance tracking via BI tools like Power BI.
Customers lacked real-time access to details of their order shipments & deliveries, resulting in uncertainty & dissatisfaction. Support teams were plagued by constant inquiries, resulting in QUERY increased pressure on operations and response times. PERFORMANCE
MANUAL ORDER
ORDER UPDATE DELAYS
Approach To overcome these challenges, we designed and implemented an end-to-end automated ETL (Extract, Transform, Load) system with the technologies:
SSIS Packages Automated user data migration from Microsoft 365 to Salesforce for centralized access. Eliminated manual interventions, reducing processing time and errors. Ensured seamless role-based access across multiple regions.
SQL Server Structured data storage and optimized query performance for faster processing. Automated scheduling of workflows to ensure consistent data updates. Enabled secure and efficient data integration between systems.
Azure Job Container Managed real-time synchronization of over 100,000 order transfers per hour. Ensured scalable and reliable job execution between Salesforce and Microsoft Dynamics 365. Reduced data transfer latency, improving operational efficiency.
Automated Customer Notifications Implemented real-time email notifications for order shipping and delivery updates. Enhanced transparency, reducing customer support queries and complaints. Improved customer satisfaction and engagement with timely information.
Microsoft 365
Salesforce
Power
Impact 60%
Faster Order Processing, ensuring timely fulfillment.
90%
Reduction in Manual Entry Errors, guaranteeing data accuracy across platforms.
100%
Seamless Integration between regional interfaces, enabling centralized control.
85%
Improvement in Real-Time Order Tracking, enhancing customer experience and satisfaction.
Infrastructure Uptime, supporting future order 99.9% Scalable volume growth effortlessly
Transformation summary We revolutionized our client’s order processing workflow through automation and optimization with the help of our experienced data engineers. This newly implemented system eliminated inefficiencies, enhanced data accuracy. Our strategic move provided their customers real-time updates; empowering our client to meet customer demands seamlessly. Today, they thrive in the medical device industry, with a futureready, scalable solution that has few to no bugs.
We are
ARNA SOFTECH Arna Softech delivers end-to-end software solutions, including cloud engineering, data services, automation, and digital transformation. We help businesses scale, optimize, and innovate with our cutting-edge technology.
CONTACT US
[email protected] www.arnasoftech.com Indore, India
