Epic Showroom Benefits: Transforming Healthcare Workflows Healthcare organizations need to achieve operational efficiency to maintain high standards of patient care in a fast-changing healthcare environment. MedTech companies and healthcare executives who prioritize innovation are adopting technology solutions like Epic Showroom to streamline operations, enhance patient care, and reduce administrative tasks. The Showroom platform from Epic Systems stands as a key driver of this industry change by acting as a unified platform for third-party tools and services that smoothly connect with Epic’s electronic health record system. The blog examines Epic Showroom's role in enabling healthcare teams to enhance operational efficiency, while promoting innovative solutions.
What is Epic Showroom? The Epic Showroom functions as a centralized platform showcasing Epic's full range of healthcare software solutions, which feature the Epic electronic health record (EHR) system as well as various other essential modules, add-ons, and tools. It provides clinicians, IT professionals, & healthcare executives a platform to explore their Epic systems, which helps them visualize workflow optimization strategies to enhance patient care and advance operational initiatives.
Evolution from App Orchard to Integrated Marketplace Showroom marks a major advancement in Epic's third-party integration strategy. Launched in early 2024, it replaces Epic's old App Market platform, previously known as Epic App Orchard. It functions as a centralized hub for healthcare organizations to discover and implement tools that support their Epic systems. The move from Epic App Orchard to Showroom was not just a rebranding exercise but a complete reimagination of what healthcare technology ecosystems must be. Epic understood that with the industry evolving and increasing numbers of software healthcare vendors pursuing integration, something stronger and more inclusive was required. This development speaks to Epic's dedication to driving innovation without compromising the integrity and security of healthcare data systems.
Exploring the Core Features of Epic Showroom for Healthcare
The Showroom features multiple unique components that provide solutions for various operational requirements in healthcare organizations:
Health Grid The Health Grid section combines essential patient data into one single interface, which supports users in optimizing care coordination while cutting costs and also boosting collaborative efforts across multiple healthcare areas. Health Grid functions as a bridge between distinct healthcare ecosystem components, such as: • • • • • • • •
Convenient care (urgent care, retail clinics, telehealth networks) Health systems (inpatient, outpatient, ambulatory care) Post-acute care (rehabilitation, long-term care) Payers (prescription benefits, health plans) Specialties (cardiology, oncology, orthopedics, etc.) At-home care services Life sciences integration Social safety net coordination
Health Grid unites isolated healthcare areas to establish efficient workflows along with a fully integrated patient management system.
Supply Shop The Supply Shop feature delivers essential resources and staffing assistance, enabling the deployment of new features and tools. Healthcare organizations can choose between fractional staffing for short-term projects and full-time staffing for larger implementation tasks. The component resolves the widespread IT resource shortage dilemma in healthcare by enabling new integrations to be executed effectively without interrupting ongoing operations.
Connection Hub The Connection Hub allows vendors to list their products that integrate with Epic software. This searchable database makes it easier for healthcare organizations to find specific solutions for their operational challenges. With over 1,000 vendor-created apps now live across the Epic community, including more than 200 added in the past year, the ecosystem continues to grow rapidly.
Toolbox The Toolbox provides recommended integration practices and third-party applications that follow Epic's standards. This ensures that all integrations maintain the highest levels of security, performance, and compatibility with the core Epic system.
The Operational Impact of Showroom-Ready App Integration Epic Showroom app is a game-changer for healthcare operations, solving some of the most important pain points through its powerful features. Here's how it helps achieve streamlined workflows: Enhanced Integration: By bringing third-party apps and services under one roof, Showroom makes it easier to discover and integrate solutions that enhance Epic's EHR system's capacity to manage multiple applications. This leads to simplified operations and more unified workflow processes. Resource Optimization: Healthcare IT teams can efficiently implement and maintain systems through critical staffing and technical support provided by The Supply Shop. The system allows resources to operate at maximum effectiveness while limiting periods of non-operation.
Leadership Continuity: The Emeritus Program supports operational stability by providing experienced leaders during transitions. This prevents disruptions to ongoing projects and maintains strategic focus. Ecosystem Collaboration: The Health Grid facilitates seamless collaboration with external entities, such as payers and diagnostic labs. For example, providers can share data with health plans to reduce administrative burdens or access genetic test results directly within Epic workflows, enhancing precision medicine. Innovation Access: The Workshop gives healthcare providers the opportunity to test new technologies developed together with Epic before they become widely available. Organizations maintain leadership in healthcare innovation through partnerships which minimize the need for extensive internal development efforts.
How Epic Showroom Benefits Healthcare Operations?
Seamless Integration and Improved Workflow Efficiency The main Showroom benefit is its ability to establish smooth connections between third-party applications and Epic's Electronic Health Record system. For example, when Glooko joined the Showroom, their integration allowed clinicians to access timely patient data directly within Epic, eliminating the need for additional logins or manual data transfers. This type of integration creates significant operational efficiencies by: • • • •
Reducing administrative burden Eliminating redundant data entry Providing faster access to comprehensive patient information Enabling more informed clinical decision-making
Enhanced Interoperability Showroom has contributed to remarkable growth in interoperability. Since its launch in 2024, FHIR API usage has surged from approximately 6 billion monthly calls to over 10 billion. The healthcare industry's growing enthusiasm for connected systems and their practical advantages explains the dramatic increase.
Streamlined Clinical Workflows Healthcare organizations achieve enhanced operational efficiency through the integration of their contact centers with Epic systems. Through EHR integration, healthcare contact center operations become simpler, and agents receive the necessary information instantly. This Epic integration enables: • • • • •
Immediate access to patient information More personalized patient interactions Reduced wait times Improved first-call resolution rates Enhanced coordination between departments
The Strategic Advantage of Showroom Presence Healthcare technology vendors gain substantial commercial benefits from Epic Showroom products and services being displayed in the Showroom: • • •
Increased visibility within the Epic ecosystem Enhanced credibility and trust from potential clients Access to decision-makers at healthcare organizations
• •
Differentiation in a competitive market Streamlined sales process when selling to Epic users
Showroom benefits healthcare organizations by offering a curated marketplace with pre-vetted solutions that facilitate easier evaluation and implementation.
Final Thoughts Epic Showroom products and services represent a significant advancement in healthcare technology integration, offering unprecedented opportunities for operational improvement. By providing a centralized marketplace for Epic-compatible solutions, they enable healthcare organizations to more easily discover, evaluate, and implement tools that address their specific challenges. Dash Technologies provides expert assistance to help organizations effectively navigate the complexities of Epic integration and enhance the return on their technology investments. Our extensive healthcare technology knowledge and successful implementation history position us to transform your operations by strategically integrating Epic Showroom solutions. Contact us and learn how Dash can support your healthcare organization in optimizing Showroom to enhance operational efficiency and improve patient outcomes by getting in touch today.
About Dash Dash Technologies Inc. We’re technology experts with a passion for bringing concepts to life. By leveraging a unique, consultative process and an agile development approach, we translate business challenges into technology solutions. Get in touch.
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