Fixing Problems with Zhiyun Smooth 5 If you’re a smartphone videographer or content creator, the Zhiyun Smooth-5 is a powerful tool-but it’s not without its quirks. At AWPRO, we believe in helping you get the best out of your gear. Here are the most common issues users face with the Smooth-5, along with practical solutions to keep your shoots smooth and professional.
1. External Microphone Port Blocked by Tilt Motor The Problem: To balance your phone on the Smooth-5, you often have to push it right up against the tilt motor. This design blocks the phone’s microphone input, making it impossible to plug in popular external mics like the RODE VideoMic Me-L directly. The Solution: ● Use an Extension Cable: Get a short right-angle extension cable (Lightning or USB-C, depending on your phone) to route the mic input away from the motor. ● Mount the Mic on the Gimbal: Use a cold shoe adapter or clamp to attach your microphone to the gimbal’s handle or arm, then connect it to your phone with a flexible cable. ● Wireless Audio: Consider using wireless microphone systems (like Rode Wireless GO) that connect via Bluetooth or a small receiver, eliminating the need for direct connection at the blocked port.
2. Gimbal Shuts Off or Tilts Suddenly The Problem: If the gimbal turns off or the phone tilts to the side after a few seconds, it’s usually a balancing issue. Too much weight on one side can overload the motors and cause shutdowns. The Solution: ● Proper Balancing: Before powering on, unlock all axes and carefully balance your phone so it stays level when the gimbal is off. Adjust the phone’s position left or right until it remains steady. ● Check Accessories: Remove heavy cases, lenses, or attachments that might unbalance the setup. If you need to use them, rebalance accordingly.
3. Charging Issues and Battery Not Holding Charge The Problem: Some users report that after a few months, the Smooth-5 won’t hold a charge-even when plugged in. The gimbal may power off after a few minutes, making it unusable3. The Solution:
Fixing Problems with Zhiyun Smooth 5 ● Check Warranty: If your gimbal is still under warranty, contact Zhiyun support for a replacement or repair. ● Battery Maintenance: Avoid leaving the gimbal fully discharged for long periods. Charge it regularly, and store it with a partial charge if not in use for weeks. ● Firmware Update: Sometimes, battery issues can be resolved with a firmware update via the ZY Cami app.
4. Horizon Not Level (Roll Axis Issue) The Problem: You notice your footage is slightly tilted, even after calibration. The roll axis may be off by a degree or two, and standard app calibration doesn’t fix it5. The Solution: ● Auto-Calibration: Use the ZY Cami app’s auto-calibration feature. Place the gimbal on a flat, level surface and follow the prompts. ● PC Calibration Tool: If auto-calibration fails, download Zhiyun’s calibration tool from their official website. Connect your gimbal to a PC via USB-C, open the tool, and use the “level trim” function to manually correct the roll axis. ● Editing Correction: As a last resort, minor horizon issues can be corrected in post-production using your video editing software.
5. Bulk and Weight The Problem: The Smooth-5 is heavier and bulkier than many competitors, making it less portable and more tiring for long shoots. The Solution: ● Use a Tripod: Attach the included mini tripod for added stability during longer shoots. ● Streamline Your Setup: Only attach necessary accessories to minimize weight. ● Consider Your Needs: If portability is critical, you might want to consider a lighter gimbal for travel or casual use.
Conclusion The Zhiyun Smooth-5 is a feature-rich and powerful smartphone gimbal that can help you achieve professional-looking, stabilized footage. By understanding these common issues and applying the fixes we’ve outlined, you can make the most of your Smooth-5 and focus on what matters most: creating amazing content. If you ever need
Fixing Problems with Zhiyun Smooth 5 personalized support, troubleshooting tips, or the right accessories, remember that AWPRO is here to help you every step of the way. Happy shooting!
