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Find the Best Cloud Telephony Providers in India for Your Business by Aman Nick | Sep 12, 2024 | Cloud Telephony | 0 comments
Cloud telephony services are changing how businesses manage communication. Instead of using traditional phone lines, these services work through the internet, allowing businesses to make and receive calls more easily. This modern approach to communication helps companies improve customer service, reduce costs, and work more efficiently. In this blog, we’ll explore best cloud telephony providers in India, what cloud telephony is, how it works, its benefits, and why your business should consider using it. We will also list the top cloud telephony providers in India to help you find the best option for your business.
What is Cloud Telephony? Cloud telephony, also known as hosted telephony, is a phoneWe're system that operates over the Online! may I helptoyoumanage today? their Internet instead of traditional phone lines. It enables How businesses
communication systems through cloud-hosted platforms, such as inbound and outbound calls. With cloud telephony, businesses no longer need physical PBX (Private Branch Exchange) hardware. Instead, phone operations are managed virtually, allowing companies to focus more on customer service and less on technical infrastructure.
How Does Cloud Telephony Work? Cloud telephony Uses VoIP (Voice over Internet Protocol) technology to transmit calls over the Internet. Here’s a simplified explanation of how it works: 1. Call Setup: When a customer calls a business, the call is routed through the cloud telephony provider’s servers. 2. Cloud Routing: The cloud platform assigns the call to the correct department or agent using an IVR system or call distribution rules. 3. Agent Interaction: The call is forwarded to the agent’s phone, either a softphone (computer-based phone) or a traditional desk phone connected to the cloud platform. 4. Data and Analytics: The entire call is logged, recorded, and stored in the cloud. Realtime analytics help businesses measure agent performance, call quality, and customer satisfaction.
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Why Your Business Needs Cloud Telephony Service Here’s why every modern business needs to consider shifting to cloud telephony services:
1. Enhanced Business Continuity
Cloud telephony ensures that your business phone system stays active even during power cuts or any other problems. It works by directing calls through various channels and devices, so you don’t miss any important calls.
2. Improved Remote Working Capabilities As businesses growing adopt remote work policies, cloud telephony provides the flexibility employees need to stay connected with clients and partners, no matter of their location.
3. Increased Professionalism With features like automated greetings, and call routing, cloud telephony helps small and medium, and all sized businesses project a professional image to their customers.
4. Cost Savings By removing the old phone lines and equipment, cloud telephony service cuts costs a lot, letting businesses spend more on other important things.
5. Faster Scaling Cloud telephony allows businesses to quickly add new users, extensions, and departments as the company grows without the hassle of installing new hardware.
Top 7 Cloud Telephony Providers in India Here is the list of the top 7 cloud telephony providers in India
1. The Telephony Co, Best Cloud Telephony Providers in India The Telephony Co offers a wide range of cloud telephony services designed for any type of business like startups and big companies. Their solutions include virtual numbers, IVR systems, call tracking software, and toll-free numbers, making them a one-stop shop for all communication needs. Key Features: Highly customizable cloud telephony plans. Advanced call routing and IVR systems. Seamless CRM integration for better customer management. 24/7 support for uninterrupted service. Cost-effective and scalable solutions.
The Telephony Co focuses on offering flexible plans that cater to both small businesses and large enterprises. Their reliable infrastructure and strong customer support make them a
leading choice for businesses looking to enhance their communication systems.
2. Exotel Exotel is one of the top cloud telephony providers in India, offering enterprise-grade communication solutions. Their platform supports virtual numbers, call analytics, and IVR, helping businesses efficiently manage customer interactions. Key Features: Cloud-based call center solutions with built-in analytics. Multi-level IVR for advanced customer routing. Powerful API integrations with CRM, ERP, and other tools. Multi-channel communication support, including SMS and voice. Exotel is ideal for businesses that need robust telephony infrastructure with features tailored for enterprises, such as scalability, advanced call management, and analytics.
3. Knowlarity Knowlarity is a pioneer in cloud telephony solutions in India, offering smart solutions like hosted IVR, toll-free numbers, and cloud-based contact centers. Knowlarity serves businesses across various industries, from startups to large corporations. Key Features: Intelligent IVR and voice bots. Customizable contact center solutions. Real-time call analytics and performance tracking. Easy-to-use APIs for integration with existing systems. Their strong focus on automation, customer support, and analytics makes Knowlarity a favorite among businesses looking for cutting-edge communication tools.
4. Ozonetel Ozonetel provides cloud-based communication solutions designed to enhance customer interactions across multiple channels. Their services include cloud contact centers, outbound dialers, and multi-channel support solutions. Key Features: Omni-channel support (voice, chat, email, social media). Advanced AI-powered call routing. Scalable cloud contact center software. Integration with major CRM and business tools.
Ozonetel is perfect for businesses that require advanced contact center functionalities, offering flexibility and scalability for growing businesses.
5. MyOperator MyOperator is a cloud telephony solution that primarily focuses on providing call management, IVR systems, and call tracking services. It’s a great option for businesses looking for simple yet effective call management solutions. Key Features: Call tracking and management features. IVR systems for automated call routing. Call recording and real-time reporting. Quick setup and easy deployment.
MyOperator is particularly well-suited for small and medium-sized businesses that want an affordable cloud telephony solution with essential features like call tracking and routing.
6. CloudConnect Communications CloudConnect Communications focuses on helping businesses improve their communication strategies through cloud-based services. Their primary offerings include virtual PBX systems, multi-channel support, and unified communication solutions. Key Features: Virtual PBX with call routing and queuing. Unified communication across voice, chat, and email. Hosted contact center solutions. Comprehensive analytics and reporting.
CloudConnect Communications is ideal for businesses that want to improve remote work capabilities,
providing
flexibility
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distributed
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and
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uninterrupted
communication.
7. Servetel Servetel is a cloud telephony provider that offers solutions like toll-free numbers, call tracking, and IVR systems. Their platform is built to handle the communication needs of businesses across industries, providing reliable and affordable services. Key Features: Toll-free numbers with easy setup. Call recording, monitoring, and reporting tools.
Multi-level IVR systems for efficient call routing. Scalable solutions for growing businesses.
Servetel stands out for its user-friendly interface and strong customer support, making it an excellent choice for businesses looking to improve customer engagement.
Benefits of Using The Telephony Co Cloud Telephony Service The Telephony Co stands out as a best cloud telephony service provider in India. Here’s why your business should consider partnering with The Telephony Co:
1. Comprehensive Cloud Solutions The Telephony Co offers a full range of cloud telephony solutions, from virtual numbers and IVR systems to inbound call tracking and advanced analytics. These services ensure that all your communication needs are met in one platform.
2. Customizable Plans Unlike many other providers, The Telephony Co provides tailor-made plans to fit your business size and communication requirements. Whether you’re a small startup or a grow company, they offer flexible pricing models.
3. 24/7 Customer Support Downtime in communication can be a big problem for businesses. The Telephony Co offers round-the-clock support, ensuring that any issues are resolved promptly, minimizing disruptions.
4. Advanced Call Features With advanced features like call recording, smart routing, and IVR, The Telephony Co promises that you’ll be able to manage your customer relations easily, improving overall service quality.
5. Seamless Integration Their platform integrates smoothly with leading CRM systems, providing a seamless workflow from customer interaction to data analysis.
Conclusion Choosing the right cloud telephony provider is crucial for improving your business communication and overall customer experience. Each of the providers listed above offers
unique features and benefits, catering to different business needs. Whether you’re a startup looking for a basic solution or an enterprise seeking advanced communication tools, there’s a provider in this list that will meet your requirements.
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