Configuration Management Solution
- Pointel www.pointel.com
Understand the Health of Your Genesys Solution : It is often very difficult to manually check each object within your Configuration Management Environment (CME) to understand which ones might be missing a configuration. Pointel Genesys Cloud Configuration Management Solution is able to identify misconfigurations within each object and provide a way to resolve them quickly. You can also easily pull up a report for agent login by date to find out which ones are inactive and can be removed. You can easily identify problems in the CME with respect to Key Value Pairs (KVPs) by searching using criteria such as cfg object, application type, state, property type, option key and section key to reduce and simplify the search process.
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Tools and Alerts to Help You Stay Ahead of Business Impacts : Attempting to promote applications from one environment to another can be technically demanding and labor intensive. Pointel CMS simplifies this promotion/migration process, saving business hours and reducing the risk of errors. CMS can be used to compare configurations between different regions (e.g., development and staging) to identify discrepancies quickly. Pointel CMS provides detailed reports on the health of your Genesys solution, including places without DNs, identify agents without login IDs, the last login date for each agent, disable inactive agents and provide detailed license usage reports.
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Conclusion : Your customers, clients and management are constantly pressuring you to do more with less. It is a never-ending struggle to ensure that your technology design is always working at peak efficiency and that any spare resources are reallocated across your enterprise – all with fewer IT resources, fewer software licenses and fewer servers. Pointel Configuration Management Solution can help you easily and effectively manage your Genesys Cloud configurations and enable you to achieve your vision of an efficient customer experience.
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For more details : https://www.pointel.com/solutions/cms/
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