Online Practice Exam PureConnect CIC Core Certification (PC-CIC Core) Practice Test Sample Questions
Genesys PC-CIC Core Sample Questions
Passing Score
69%
Time Limit
120 minutes
Exam Fees
$500 USD
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Genesys PC-CIC Core Study Guide • Perform enough practice with related PureConnect CIC Core certification on VMExam.com. • Understand the Exam Topics very well. • Identify your weak areas from practice test and do more practice with VMExam.com.
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PureConnect CIC Core Certification Syllabus Syllabus Topics ● Administering the CIC System ● Configuring Call Flows
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PureConnect CIC Core Training Details Training: ● Administering the CIC System
● Configuring Call Flows
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Genesys PC-CIC Core Sample Questions
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Que.01: The Stations Assistant should be used to______. Options: a) Configure the stations template for all stations. b) Create Managed IP Phones from a .CSV list.
c) Create Non-Managed IP Phones from a .CSV list. d) Configure the default station settings.
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Answer c) Create NonManaged IP Phones from a .CSV list.
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Que.02: What are two ways to record voice prompts in Interaction Attendant? Options: a) Use audio prompts in embedded forms b) Use the Prompt management dialog
c) Use audio controls in embedded forms d) Use audio collection resources
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Answer b) Use the Prompt management dialog c) Use audio controls in embedded forms
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Que.03: Which container is accessed to set up a new column to display in the My Interactions area of Interaction Connect? Options: a) Client Buttons
b) Custom Buttons c) Queue Columns d) Custom Columns
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Answer c) Queue Columns
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Que.04: Why is it important to create a contact line for non-managed phones? Options: a) Non-managed phones typically use port 5060. b) Default lines can be used for non-managed phones.
c) The system will “follow” the person if they have contact lines defined. d) Contact lines determine what line to use for calls coming to/from that station. Become successful with VMExam.com
Answer a) Non-managed phones typically use port 5060.
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Que.05: _________ container is used to create users and workgroups. Options: a) Reports b) Media c) People d) Services
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Answer c) People
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Genesys PureConnect CIC Core Certification Guide • The Genesys Certification is increasingly becoming important for the career of employees. • Try our PureConnect CIC Core mock test.
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More Info on Genesys Certification Visit www.vmexam.com
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Advance Your Career with the PC-CIC Core Certification by Genesys
How to Prepare for Genesys PureConnect CIC Core Certification?
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Genesys PC-CIC Core Cer...
