Recall Messages - Outlook Web Access (OWA)

Recall Messages - Outlook Web Access (OWA) RECALLING MESSAGES FROM STUBS If your administrator has configured this capability, you can recall archived messages directly from the Outlook Web Access (OWA) interface in your web browser. Archived messages appear in your mailbox with a special icon in the message header, which can be clicked to access the original content of the message. Use the following procedure to recall archived messages: 1.

Type the Outlook Web Access URL provided by your administrator in the address line of your web browser. For example: http://mail.company.com/owa

2.

Type the user name and password provided by your administrator. Click OK.

3.

Locate the archived message you want to recall. Archived messages display a special icon in place of the typical envelope icon.

4.

Double-click the icon. The message is automatically displayed along with any attachments. The message is also placed in the Recovered Items folder. The message will remain in this folder until it is moved or deleted. If the message includes attachments, you can double-click the attachment link to view the attachment or save it to your computer. If you want to recall the message again, you may do so by repeating the steps in this procedure.

RECALLING MESSAGES FROM UNIVERSAL STUB LINK If your administrator has configured this capability, you can recall archived messages directly from the Outlook Web Access (OWA) interface in your web browser. The body of the message includes a link that, by clicking it, brings back the original content of the message. Use the following procedure to recall archived messages: 1.

Type the Outlook Web Access URL provided by your administrator in the address line of your web browser. For example: http://mail.company.com/owa

2.

Type the user name and password provided by your administrator. Click OK.

3.

Locate the archived message you want to recall. Archived messages display a special icon in place of the typical envelope icon. Click the Click here to recall this message link included in the body of the message.

4.

If the message contains attachments, those attachments are listed in a .txt file as well as in the message body. Click the Click here to recall this message to recall the message and the attachments. If prompted for a user name and password, enter the credentials you provided in Step 2.

5.

The message is automatically displayed along with any attachments. The message is also placed in the Recovered Items folder. The message will remain in this folder until it is moved or deleted. If the message includes attachments, you can double-click the attachment link to view the attachment or save it to your computer. If you want to recall the message again, you may do so by repeating the steps in this procedure.