Peter Mulder - CV E:
[email protected] T: (+420) 603 843 982 W: www.mulder.cz Skype: wpmulder Address: Brno - CZ Nationality: Dutch PERSONAL STATEMENT I have 10+ years of experience in training in various environments. I trained community groups, workers and teams in NGOs, as well as employees and teams in a large international Shared Service Centre. I like training and instructional design. I enjoy the challenge of designing training in a way which motivates the participants, even in situations when participants intend to see training as something which is forced upon them, instead of an opportunity to learn.
EMPLOYMENT Self Employed Trainer / Group Facilitator / Community Development Expert www.mulder.cz Location: Brno - CZ December 2012 - presently I offer
training in the following areas: Community Development Quality Standards and Quality Control in Service Organisations Online Recruitment Soft Skills; Communication Skills
For those who are interested in participatory workshops, actively involving a whole team or group, I offer the facilitation of: Participatory Strategic Planning workshops Workshops Institutional Analysis For trainers and facilitators who would like to improve their knowledge and skills in using participatory approaches and methods, I also offer train-the-trainer sessions.
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[January 2013]
Senior Trainer / Content Specialist / Quality Assurance Specialist Monster Worldwide – www.monster.com Location: Brno - CZ August 2008 - December 2012 Monster Worldwide is the leading on-line recruitment company. As Senior Trainer I have been responsible for training Customer Service Representatives in Monster’s Shared Service Centre in Brno, as well as delivering on-line training to employees worldwide. This included training development and instructional design. As Content Specialist I have been responsible for creating content for the Knowledge Base and keeping it up-to-date. As Quality Assurance Specialist I was responsible for call and email monitoring of Dutch Customer Service Representatives, preparing materials for the management for coaching of employees, participation in improvement of the efficiency of processes. Key Achievements: I coordinated, developed and delivered New Hire Training I developed and delivered training on Recruiting and Social Media I developed Customer Training materials for 7 countries, and kept these materials up-to-date. I developed and delivered a train-the-trainer programme for Customer Trainers. I provided Peer support within the Training Team I participated in Quality Assurance for the Brno centre as a whole and cooperated on aligning and unification of processes within Monster Worldwide as global company. Project coordinator, lecturer/facilitator, expert on social matters Horizonty Brno - CZ March 2003 – November 2010 Horizonty was an NGO, providing Capacity Building programmes, training and workshops, and community work. I had multiple roles within the organisation: Project Manager, grant writer, trainer and group facilitator. I work on fundraising (including writing projects for EU funds). I designed and developed training programmes and delivered participatory workshops for a variety of target groups. Key Achievements: Designed, developed and co-delivered 2 long-term training programs on implementing Quality Standards of Social Services for 8 participating NGOs Designed, developed and co-delivered a 2-years Capacity Building training programme for 4 NGOs Designed and managed 3 long-term EU funded projects
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[January 2013]
Community Development Expert Hulla & Co. Human Dynamics - www.humandynamics.org/ Romania – different locations September 2003 – September 2005 Hulla & Co. Human Dynamics is an Austrian consultancy firm, leading Development projects in all parts of the world. I worked for the EU-PHARE project „Support to the National Strategy to Improve Roma Conditions“ as part of an international team of experts. I was responsible for designing the Community Development component of the project and delivered workshops. Key Achievements: I designed and developed the training component of a nation-wide Community Development project I delivered train-the-trainer sessions to local community workers I co-delivered workshops and organised meetings in remote Roma communities Project coordinator, community worker Spolu-CZ (Later renamed to Horizonty) Brno – CZ November 1998 – March 2003 Spolu-CZ was an NGO, working in the sphere of capacity building, training and community work. Its work was mainly directed to disadvantaged Roma communities in The Czech Republic as well as in Slovakia. For Spolu-CZ I designed and coordinated projects, worked on fundraising and did community work in locations with large Roma communities. Key Achievements: I developed and co-deliver workshops and training-seminars for Roma and mixed (Roma/non-Roma) groups and NGOs I coordinated a Roma Housing project in a disadvantaged location in Brno I did community work in in Roma communities in The Czech Republic I did community Work in remote Roma settlements in East Slovakia Researcher LGI Managing Multi-ethnic Communities Project Multiple locations in the Czech Republic and Slovakia April 2001 - May 2002 The LGI Managing Multi-ethnic Communities Project was a project to create a database of 'good practice' on 'managing multi-ethnic societies' with particular reference to local government initiatives. Within this project I visited local projects in the Czech Republic and Slovakia and documented case studies
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[January 2013]
Social-psychological counsellor Stichting De Vluchtheuvel (www.vluchtheuvel.net) Hilversum – NL May 1992 – May 1997 “De Vluchtheuvel” is a 24-hours Crisis-centre Centre for Acute Social Help. I worked as a Social-psychological counsellor. My tasks contained: Intake-interviews with clients, crisis-intervention, planning and providing professional social help and counselling.
KEY SKILLS Technical Skills I am trained in group facilitation methods and participatory approaches in training Above-standard PC user. Basic HTML. Experience in working with CRM applications (Siebel, RightNow). Experience with Adobe Captivate Experienced driver, driving license B, Personal Skills Used to working in multi-cultural environment I am well able to motivate participants of my training sessions I am well able to adapt my working and communication style to very different target groups (from local groups in remote communities till professionals in a multinational company) Language Skills Dutch: Native speaker English: Proficient Czech: Advanced German: Intermediate
EDUCATION Training Methods Association Společnost pro mozkově kompatibilní vzdělávání – SMKV (www.respektovani.com). Course „Approaches in Education and Motivation; Communication skills – A Respecting vs Hierarchic Approach“ (Respektovat a být respektován - January March 2013). Facilicom Consult – NL (www.facili.nl) Course „Technology of Participation - Group Facilitation Methods“. Working with groups in organisations; facilitation of workshops (2003). Course "Facilitation of Capacity Building Processes" (2004). These courses created a solid base for my career as trainer and provided me with knowledge skills and methods, applicable in a variety of training situations. Language Cambridge Certificate in Advanced English, Grade A, (Level 4)
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[January 2013]
Finances LOI, Leiden (NL), Institute for Distance Learning Distant-learning course Financial Management (2006) University Studies University of Utrecht, Faculty of Social Sciences (NL) Utrecht - NL Cultural Anthropology, Specialisation: Studies of Migration, Cultures and Minorities – MA (1994 – 1998) In 1996 I did my first research on the situation of the Roma population in Brno. In 1997/1998 this was also the topic of my graduate thesis, for which I did a next, more detailed, qualitative research in Brno. Knowing the Roma community in Brno very well helped me a lot when starting with community work in one of Brno’s most socially disadvantaged locations. University of Applied Sciences „Hogeschool De Horst“, Driebergen – NL Social Work, Specialisation: Social work directed to youth in socially disadvantaged situations – Ba (1988 – 1992) When delivering training to people working in the field of social work or social services, it is extremely helpful for me that I completed the study social work myself, including 2 years of hands-on practice, and that I had the opportunity to work as a social worker and counsellor after these studies.
PERSONAL INTERESTS Music – in particularly reggae. I am collecting reggae music and used to DJ regularly. Personal development; Montessori pedagogy. Social Media and its use in the professional sphere (recruitment, ecommerce and such). REFERENCES Beatrice Barnabas, Monster Worldwide Senior Manager, Training & Knowledge Management
[email protected] Frank Van Bommel DSG International plc, Brno Training & Development Manager.
[email protected] Alex Lorist, Monster Worldwide. Global (Customer) Services Director Northern Europe
[email protected]
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