NBN Satellite Connection Box Status Light | iiHelp

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The article will explain the meaning of the status light found on the NBN™ Connection Box supplied for iiNet NBN™ Satellite services. These lights may help you quickly check on the status of your connection which may be useful when troubleshooting NBN™ Satellite connection issues or speed issues.

The NBN™ Satellite Connection Box has just one status light on the front of the modem which can illuminate in a variety of colours to indicate certain states: Light colour

State

Meaning

No light

Off

No AC power supply. Please ensure the Connection Box has power.

Solid

Initial power-up. Wait for Connection Box to finish powering up.

White

Flashing Connection Box is attempting to connect to the network. Wait for the connection attempt to finish. Solid

Blue

Connection Box is online.

Flashing Indicates network activity on a successful connection.

Yellow

Solid

Flashing Connection Box is in installation mode. Wait for installation to complete. Solid

Red

Connection Box is in sleep mode.

The Connection Box needs to be rebooted. For a quick reboot, simply use a pen or paper clip to press and release the RESET button on the back of the Connection Box. If the light remains red after rebooting, please call us on 13 22 58 for assistance.

Flashing May indicate a fault. Please call us on 13 22 58 for assistance.

In addition to the main status light, each of the four UNI-D ports on the side of your NBN™ Satellite Connection Box has a light to to indicate internal Ethernet networking speed. Please note that this is the transmission speed between the NBN™ Satellite Connection Box and the computer or router connected via Ethernet, not your overall broadband speed. Be sure to connect to your active UNI-D port - this is typically UNI-D1. If this port doesn't work for you and you're not sure which port is the active port, please call us on 13 22 58 so we can check our records. If the green light is lit, this indicates a 100/10MBps internal network speed, meaning a CAT5 Ethernet cable has been used. The light may flash during network activity. If the yellow light is lit, this indicates a 1000MBps internal network speed, meaning a CAT5e or CAT6 Ethernet cable has been used. The light may flash during network activity. If both lights are out even though the Ethernet cable is connected at both ends and both devices have power, this may indicate that the UNI-D port is inactive, or a fault with the Ethernet cable. Try another Ethernet cable. If the issue persists or you're not sure which UNI-D port to use, please call us on 13 22 58 for assistance.

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