Interactive Voice Response Market Research Report by Forecast to 2023
Summary The technology offers advantages to organizations to ensure optimal performance in the field of consumer relationship management. Developing technologies being integrated into these systems are further prognosticated to boost the expansion of the interactive voice response industry. Investments are also assessed to increase in the market due to the rising demand for the product. It is supposed to favor growth of the IVR Market. The introduction of cloud technology annd it's rapid developments are projected to influence the interactive voice response market positively. However, there exists lack of expertise which can restrict market growth in the upcoming years.
Interactive Voice Response Market Research Report by Forecast to 2023
Major Key Players: • • • • • •
8X8, Inc. (U.S.) Nuance Communications, Inc. (U.S.) Convergys Corporation (U.S.) Avaya Inc. (U.S.) Cisco Systems, Inc. (U.S.) AT&T Inc. (U.S.)
Segmentation: • • •
Based on solution, the segments of the interactive voice response market identified are call routing, outbound, and self-service. On the basis of technology, the segments profiled for the study of the interactive voice response market are speech based, text to speech, and touch tone based. By service, the key segments of the interactive voice response market are installation, training and education, and maintenance and support.
Regional Analysis: The geographical study of this global interactive voice response market is covered and it spans across North America, Asia-Pacific (APAC), Europe, and the Rest of the World (RoW). A country-based study of each of these major regions is also provided in the report for a comprehensive view of the market. North America, being a developed and advanced region, is poised to retain the pole position
