Partner Entitlements
How to Access NFR (Not For Resale) Licenses and Support Codes Partner Network FAQ
Q. Where do I gain access to my Company’s NFR licenses?
http://kb.vmware.com/selfservice/microsites/search.do?langua ge=en_US&cmd=displayKC&externalId=2011011
A. NFR licenses are accessed through your company’s My VMware portal, through vmware.com.
Q. How do I become the Super User for my company?
Q. How do I gain access to my Company’s NFR licenses? A. You will need to be invited into your company’s My VMware account by the Super User. The Super User is the manager of your company’s My VMware portal. To get access do the following:
Contact your Super User and let them know what licenses you need access to.
The Super User will email you an invitation to the My VMware account.
Accept the email invitation. Once you have accepted the invitation, the Super User will assign you permission(s) to the folder(s) with the license(s) that you requested.
A. The current Super User can assign you as the new Super User. If the Super User has left the company follow the steps in the link below: http://kb.vmware.com/selfservice/microsites/search.do?langua ge=en_US&cmd=displayKC&externalId=2011011 Q. Can there be more than one Super User? A. No, only one Super User per My VMware account. Q. What if I need my team to all have Super User rights and permissions? A. You can create a user account like
[email protected] and have that user account assigned as the Super User. Anyone that has access to this user account’s log in will be able to manage that My VMware Account.
Login to My VMware. Retrieve license key(s) and download license(s).
Q. What if the license I want access says that it is expired?
This link details the process of adding and removing
A. There may be a permission issue or your company may need an NFR refresh.
users. http://blogs.vmware.com/kb/2014/03/addingremoving-users-vmware.html Q. What if I don’t know who the Super User is for my company? A. You can get the Super User’s name and contact info by doing the following:
Log in to Partner Central. Select My Profile/My Company from the drop down under your name.
Select Entitlements. Select the EID # hyper link for the most recently fulfilled NFR. You will need the order number located at the bottom of the page.
First check with the Super User to make sure that your company has not been issued a newer version of the desired license.
If there is not an active license in your My VMware account, a request to refresh the license can be sent to Contact Partner Network via email
[email protected] or by phone 650-427-7550 Q. Am I entitled to Technical Support for NFRs? A: Partners are issued a limited amount of Support Incidences via a Support Code or Per Incident Support that is sent to your License Administrator. Q. How do I get more incidences of support? A. Support Codes and Per Incident Support are only issued upon renewal of your partner program.
Call 877-486-9273, Option 1, Option 2 The Licensing Team can assist you with locating your Super-User. Q. What if the Super User has left the company? A. The Licensing Team can assist with this issue, as well.
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Partner Entitlements Partner Network FAQ
Q. How do I know how many Support Incidents I have left? A.
You can check your Support Incident Total by doing the following:
Log in to Partner Central.
Hover over your Name and select My Profile/My Company.
Select the Entitlements hyperlink.
Copy the most current Support Code.
Log Out of Partner Central.
Log in to My VMware.
Select Support
Select Support Tools
Enter Your Support Code into field at the bottom of the page.
Select Check.
Q. What if the NFR that I want to download is grayed out? A.
Check the following:
Make sure that you have that product in your My VMware folder(s) that you are assigned to.
Check to make sure that your user profile is 100% filled out. Some downloads require a completed profile.
VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright © 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellec tual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or o ther jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW_YYQQ_FAQ_ProgramName
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