FAQ - HSBC in Hong Kong - HSBC Internet Banking

Frequently Asked Questions Service Fees

Am I charged to use HSBC Internet Banking? No. The good news is that HSBC Internet Banking is free to all of our customers! Naturally, some specialised transactions do incur fees. Please refer to the table below. Service

Transfer to another local bank (including Hang Seng Bank)

Transfer to overseas** Stocking trading

Stock Quote Charge

Charge For transferring funds in Hong Kong dollar to another local bank, depending on the transfer service used the following charge will automatically apply: Service

Charge

e-Transfer

Waived

Express Transfer

HKD55 per transaction (please note that some receiving banks may impose additional charges.)

For transferring funds in foreign currency or Renminbi to another bank in Hong Kong, a charge of HKD55 or HKD115 will apply, dependent on the clearing system used by the recipient bank. The charge amount will be confirmed on your Instruction Acknowledgement confirmation (additional charges may also be applied by the recipient bank). Please click here for details. 0.25% commission Any additional used real-time stock quotes exceeding your free real-time stock quote* count will be charged at HKD0.1 per quote, and will be debited from your account in the first seven working days of the next month. (The maximum monthly charge for access to real-time stock quotes is HKD250.) * HSBC Premier customers General HSBC customers

1,000 free quotes per month 500 free quotes per month

For every HKD50,000 local securities trading turnover, 200 free quotes will be added to your free real-time stock quote count in the first seven working days of the next month.

Market Live

Standing instructions**

HKD380 per month. For every HKD1million local securities trading turnover, a one-month fee waiver for Markets Live will be awarded. HKD150 for each standing instruction returned as a result of insufficient funds Charges for execution of a standing instruction for overseas transfer Please click here for details.



Each e-Cheque via HSBC Internet Stop Payment Order

Hong Kong dollar eCheque

Renminbi e-Cheque

US dollar e-Cheque

Waived

Waived

Waived

HK$100

HK$100

HK$100

HK$150

RMB200

HK$150

Banking1 Each e-Cheque via other channels 2 Each e-Cheque returned due to insufficient funds 3 /

Returned e-Cheque

e-Cheque

exceeding RMB cheque limit 4 Each e-Cheque returned for other

HK$50

RMB50

HK$50

reasons 5

1. Online stop payment orders can only be performed during specified operating hours and before a payee has presented the e-Cheque. 2. Stop e-Cheque service is available via branch and Phonebanking. Stop e-Cheque via Phonebanking is available for Business Customers only. 3. If you issue an e-Cheque which would either cause your account to be overdrawn or exceed an existing overdraft limit, we may treat this as your informal request for an unauthorised overdraft. We may, however, refuse your request and return the e-Cheque to you and charge a handling fee without prior notice. 4. This charge is made for the amount of a single e-Cheque issued and presented in Guangdong Province (including Shenzhen) exceeds RMB80,000. 5. If you issue an e-Cheque which contains an error(s) or it is not issued in accordance with our requirements, we will return the cheque to you. A handling fee will be imposed without prior notice for returning the e-Cheque and relevant administration incurred.