Europass Curriculum Vitae Personal information First name(s) / Surname(s) Address
Telephone(s) E-mail(s) Nationality Date of birth Gender Nuptial State Number of children
Severijnen / Petrus, Cornelis, Adrianus Iepenhoven 6 6225 GW Maastricht Netherlands +31433628901
Mobile
+31622798883
[email protected] /
[email protected] Dutch 14/10/1950 Male Married Two
Work experience Dates Occupation or position held Main activities and responsibilities
01/01/2002 – now Self-employed executive coach, trainer organizational researcher and consultant. Trained as an Urban Geographer I support international (local government) organizations in structural and cultural change processes. I have knowledge and experience in the following areas: Various forms of policy, organizational and market research. Organizational change and internal process re-engineering. Project / interim management. Training and coaching. Researching and publishing best practice examples of local government organization models and service delivery. (See attachment 1 for an overview of projects and assignments).
Recent major (inter)national projects and assignments: 2005– now 2005 - now
July 2014 – now
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Trainer internal effectiveness and efficiency audits for local government officers. Efficiency and effectiveness Auditor Evaluation of the efficiency and effectiveness of local government organizations. City of Eschweiler (Germany) Supporting various European and Euregional projects:
MINT (European project on Migration and Integration)
APE (Active Participation in the Euregio Maas-Rijn)
PSYSOC (Psychological and Social Care in the Euregio Maas – Rijn)
August 2014 – now
2011 - 2015
2010 – now
2009
2006 – 2008
2003 – now
Name and address of employer Address
Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Page 2 / 11 - Curriculum vitae of Severijnen Petrus, Cornelis, Adrianus February 2015
Capgemini Infrastructural Services Central Europe Support for the “Internal Core Team” that accompanies the internal restructuring process. Carrying out, analyze and present the results of an organizational diagnosis to support the merger between Capgemini Infrastructure Services Benelux and Germany, Austria and Switzerland (Central Europe). Capgemini HR department Infrastructural Services Central Europe Team building workshops to support the merger between Capgemini Human Resources Central Europe. University of Kassel (Germany) Teacher in the program Master of Public Administration „Governments in selected countries“ (Case local government in the Netherlands) The United Nations Secretariat, the United Nations Department of Peacekeeping Operations (DPKO), the United Nations Framework Convention on Climate Change (UNFCCC) and the International Criminal Tribunal for the Former Yugoslavia (ICTY). Executive Coach. Coaching of P4 and P5 level managers that participate in a management development program. During the coaching sessions I support the participants in developing their personal learning program, a team performance project and other management issues. . Central government of Kyrgyzstan. International Short Term Expert (for GIZ) in a project for the administrative reform of veterinary and sanitary inspection agencies. Vietnam Private Sector Support Program (EU project) International Short Term Expert. Supporting the authorities of the provinces of Can Tho and Hué in Vietnam to improve the internal procedures for the issuing of investment and land use licenses and construction permits. European Commission: Various activities such as project leader and evaluator of Information Society Technology (IST) projects for various framework programs. Expert Evaluator 7th Framework Program Project bids for the Research Executive Agency. Project leader of the European Project “3Roses” (Topic the “Use of Open Source Software by local and regional authorities”)
ONDA Iepenhoven 6 NL - 6225 GW Maastricht The Netherlands Organizational Change Management Support Service Activities 31/10/2000 – 01/01/2002 Researcher and Consultant Local government policy research and setting up benchmarking / comparison circles. Dutch Local Government Association (VNG – SGBO)
Address
Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Address
Type of business or sector Dates Occupation or position held Main activities and responsibilities
Name and address of employer Address
Type of business or sector Dates Occupation or position held Main activities and responsibilities Name and address of employer Address
Type of business or sector
Nassaulaan 12 NL - 2514 JS The Hague Netherlands Rendering research and consultancy services to Dutch local authorities 01/10/1998 - 30/09/2000 Researcher and consultant Research projects into management by objectives, local authorities In the information society and benchmarking for local authorities KGSt (Kommunale Gemeinschaftsstelle für Verwaltungsmanagement / Local Government association for Management of Local Authorities) Gereonstraße 18-32 D-50670 Cologne Germany Rendering consultancy services to German / Austrian and Switzerland local authorities 01/05/1986 - 30/09/1998 Researcher / Manager Local government policy and market research. Manager of department for Research and Statistics. Manager of department Communication and Research City of Delft Postbox 78 NL - 2600 ME Delft Netherlands Local government 01/09/1980 - 30/04/1986 Local government policy researcher Policy researcher and adviser for a local authority City of Oosterhout Slotjesveld 1 NL - 4902 ZP Oosterhout Netherlands Local government organization
Education and training Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organization providing education and training Address Page 3 / 11 - Curriculum vitae of Severijnen Petrus, Cornelis, Adrianus February 2015
March 2007 Trainer Capacity Works Train the trainer programme Capacity Works management model of the German Association for International Cooperation GIZ Eschborn / Germany
Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organization providing education and training Address
Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organization providing education and training Address Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organization providing education and training Address
Dates Title of qualification awarded Principal subjects / occupational skills covered Name and type of organization providing education and training Address
January – March 2006 Certificate Associates Development Programme of Solace Enterprises Consultancy skills SOLACE Enterprises (Society of Local Authority Chief Executives) Woking / England
2004 – 2005 Certificate International Systemic Consultant Systemic Consultancy LIMAK International Austrian Management Academy Linz / Austria 01/09/1973 - 28/02/1980 Academic degree (MSc.) in social sciences Social / Urban Geography Catholic University of Nijmegen (now Radboud University) Postbox 9108 NL - 6500 HK Nijmegen Netherlands 1969 – 1972 Bachelor of Arts in Pedagogics Primary school teacher Teacher Training College Dr. Ingenhouszplein 2 Breda The Netherlands
Personal skills and competences Mother tongue(s) Page 4 / 11 - Curriculum vitae of Severijnen Petrus, Cornelis, Adrianus February 2015
Dutch
Other language(s) Self-assessment
Understanding
European level (*)
Listening
Reading
Speaking Spoken interaction
Writing
Spoken production
English
C2
Proficient user
C2
Proficient user
C2
Proficient user
C2
Proficient user
C2
Proficient user
German
C2
Proficient user
C2
Proficient user
C2
Proficient user
C2
Proficient user
C1
Proficient user
Italian
C1
Proficient user
C1
Proficient user
C1
Proficient user
C1
Proficient user
B2 Independent user
B1 Independent user B1 Independent user A2
Basic User
A2
Basic User
A2
Basic User
A1
Basic User
A1
Basic User
A1
Basic User
French Russian
Basic User
A1
Basic User
A1
(*) Common European Framework of Reference (CEF) level
Social skills and competences
Organizational skills and competences
Computer skills and competences
Artistic skills and competences
Other skills and competences
Driving licence(s)
Networker (gained through working in national and international organizations). Empathy (gained through working with and be open for people in various - cultural - situations). Good communication skills (gained through my work as a manager and leader in local government, in international projects and as a leadership and management trainer). I feel at home in different cultures (gained through my international work for European Commission, the United Nations and projects in Vietnam and Kyrgyzstan). Strategic skills (gained through my work as a local government manager and as a self-employed consultant). Good command of Microsoft office, basic knowledge of Statistical Package for Social Sciences (SPSS). Guitarist (I study and teach classical and jazz guitar and play various other music styles like bluegrass, blues, rock.) My hobbies are music, sports (long distance running, KungFu, TaiChi and fitness) and reading (philosophy). I recently completed the "Strengthsfinder 2.0". The following are my top 5 themes: strategic, learner, intellection, Input and empathy. I have experience as a facilitator of large group events (number of participants between 120 and 500). B, BE
Additional information Over the years I have published many articles about (best practices of) local government management and service rendering instruments. A few examples: “Local authorities and market research” in Local Government Studies, spring 1994. ”Delft: Marktforschung für Kommunen” in Die begreifbare Stadt. Carl Heymanns Verlag, 1994 “Change management process in the city of Amersfoort” in Strategic Change Management in the Public Sector, an EFMD European Case Book, John Wiley & Sons Ltd, Chichester 2007. “Streamlining land management systems and procedures” in Lessons Learned and Guide to VPSSP resources, Vietnam Private sector Support Programme, Hanoi October 2008 See attachment 2 for an extensive overview of publications. I am a network partner of various international consultancy networks.
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Attachment 1: Overview of assignments and projects In this overview I have arranged my assignments and projects according to the following categories: projects and assignments in organizational development processes; projects and assignments as trainer and educator; projects and assignments as social researcher.
Projects as consultant in organizational development processes
October 2014 – now Activities August - September 2014 Activity September 2012 Activity 2011 - 2012 Activity
2010 Activity 2010 – now Activities 2009 Activities
2007 – 2009 Activity
2006 – 2008 Activity
2003 – 2008 Activities 2007 Activity 2004 Activities
Capgemini Infrastructural Services Central Europe Carrying out analyze and present the results of an organizational diagnosis to support the merger between Capgemini Infrastructure Services Benelux and Germany, Austria and Switzerland (Central Europe). Capgemini HR department Infrastructural Services Central Europe Team building workshops to support the merger between Capgemini Human Resources Central Europe. Sennheiser Electronic (Germany): Facilitator teambuilding workshop Global Sales Division Sennheiser Electronic (Germany): Support in the implementation of a new corporate structure. Activities: coaching of the Executive Management Board; coaching of the project office team and the alignment board; system diagnosis; large scale change workshop. Deutsche Bahn Systel: Teambuilding Workshop for HR department United Nations Secretariat and United Nations Peacekeeping Organization. Executive Coach. Coaching of P4 and P5 level managers that participate in a management development program. During the coaching sessions I support the participants in developing their personal learning program. Government of Kyrgyzstan (for GTZ). Consultant (International Short Term Expert) for a project for the improvement of veterinary and sanitary inspections. The introduction of “Good Administrative Practices” in the work of the inspection agencies of the Ministries of Health and of Agriculture; Institutional capacity building of the departments; training and coaching of professionals; Improvement of Public Relations concerning the inspection systems and procedures; merger of the two inspection agencies. City of Duisburg (Germany) Support in the organizational restructuring and cultural change of the Directorate for City Development. Activities consisted of SWOT-analyses, organizational diagnosis and support for internal change projects through training and coaching of managers and officers. Vietnam Private Sector Support Programme (for the European Commission) Support (as an International Short Term Expert) for the authorities of the provinces of Can Tho and Hué in Vietnam to improve the internal procedures for the issuing of investment and land use licenses and construction permits. Activities included organizational diagnosis and support for internal change projects through training and coaching of managers and officers. European Commission Various activities such as project leader and evaluator of the Information Society Technology (IST) Projects in EC framework programmes and expert evaluator of research project proposals. Business in Development (BID) Coach for potential business start-ups in developing countries (Vietnam, Guyana) FIAT Auto (Turin) Consultancy project for organizational improvement. Activities in this project included: o Organizational diagnosis o Direct support to the FIAT Auto CEO in resolving financial crisis o Budget planning process for 2005
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o
Direct support to the Italian sales organization
Projects and assignments as social researcher: 2010 Activity 2005 - now Activities 2006 - now Activity 2006 Activities 2006 Activity 2005 Activities
2005 Activities 2005 Activities
2002 – 2005 Activities
1980 – 1999
City of Sittard – Geleen (Netherlands) Audit of the decision making process of complaints procedures. Ban Kwaliteit (Dutch training institute for local government) Researcher in various evaluation projects of the efficiency and effectiveness of local and regional government organizations. Municipality of Roermond and Municipality of Wijk en Aalburg (Netherlands) External member and vice chairman of local audit commissions. Municipality of Zoetermeer (Netherlands) Advise on the use of customer satisfaction and evaluation research. eris@ (European regional Information Society Association) Research into and writing up of good practice case studies of the use of information and communication technologies by regional authorities for the European IANIS+ project. Bocconi University/European Foundation for Management Development (EFMD) Research into and writing up of Dutch case study for the publication “Strategic Change management in the public sector”, A European Case book. This book describes best practice examples in Europe and was published in 2007. E,til (Economic Technological Institute Limburg, Netherlands) Freelance researcher (project: International Commuter Motives). Council for European Municipalities and Regions (CEMR) A research project with the objective to identify websites for the European part of a worldwide internet portal. The portal forms part of the Global Observatory of Local Democracy and Decentralization (GOLD) Programme of the International Cities and Local Government (UCLG) an amalgamation of IULA (International Union of Local Authorities). Dutch and German consultancy agencies Organizational and system diagnoses for the preparation of mergers and acquisitions. Information demand analysis for a Dutch municipality Research into the knowledge infrastructure for a Dutch municipality Social policy researcher for local authorities in the Netherlands.
Projects and assignments as trainer and educator March 2014 September 2013 – Dec. 2013 Activity December 2012 August 2012 Activity 2012 Activity 2012 2012 Activity
Volkswagen Financial Services (Braunschweig Germany) Facilitator in workshop Strategy Financial Services Germany (language German) Language Trainer for the city of Vaals (the Netherlands) Training politicians, management and staff members of this local authority (situated on the German border) to use specific local government language in their contacts with German colleagues and citizens. Bosch Sicam (Corregio Italy). Facilitator in a large scale event (Language Italian) Local authority of Beesel (The Netherlands) Lecturer in a course on effectiveness and efficiency audits for the local audit commission. Boehriger Ingelheim Facilitator in team building workshop for the “Consumer Health Care” (language German). DB Systel Trainer in the program “Customer orientation and consultancy competences” Audi AG Facilitator Workshop Info Days for importer. Language English.
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2010 2011 – now Activity 2005 – now Activities 2005 - now Activities 2008 –2009 Activity 2008 Activity 2007 Activity 2002 - 2003 Activities
1970 – now
Deutsche Bahn Trainer in the program “Systemic Competences in change processes” for HR managers University of Kassel Teacher in the program Master of Public Administration „Governments in selected countries“ the Netherlands University of Maastricht Business School (Netherlands) Part time lecturer on organizational and change management. Ban Kwaliteit (Dutch training institute for local government) Trainer in the program “Efficiency research for local and regional authorities” Deutsche Bahn (German Railways) Trainer / coach in the programme “Systemic Competences in change Management Processes” for HR managers. Deutsche Telekom (German Telecom) Trainer in a workshop on bringing bad news messages. Gesellschaft für Internationale Zusammenarbeit – German Technical Cooperation - (GTZ in Eschborn, Germany) Trainer and coach in the program “Capacity Works” for project managers who are responsible for projects in developing countries in South-East Asia. VATech (Austria) Trainer / coach in an international leadership programme for the top executives of a multinational (VATech) with head-office in Vienna. Special tasks included the moderation and training of (English spoken) plenary sessions and subgroups. Private guitar teacher
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Attachment 2: Overview of publications Below is an overview of publications arranged to various topics. Most of these are in Dutch. Please contact me for more information
Topic: Research Severijnen, drs P.C.A. Het meten van kwaliteit bij de klant -Stadspanel- (Tekst van een voordracht gehouden tijdens het ODRP/VNG congres: "Kwaliteitsbeleid in de gemeentelijke dienstverlening: meer dan klantvriendelijkheid alleen". Ede, 5 april 1990. Voor dit artikel heb ik de door de gemeente Delft ingestelde prijs - De Gouden Pen - voor beste ambtelijke publicatie 1990 ontvangen. Severijnen, drs P.C.A. en drs H.G. van Andel Het gebruik van een consumentenpanel bij lokaal overheidsonderzoek: de gemeente Delft. In: Recente ontwikkelingen in het marktonderzoek, Jaarboek 1991-1992 van de Nederlandse Vereniging van Marktonderzoekers, Amsterdam,1991. Severijnen, drs P.C.A. en drs H.J.M. ter Braak Marktonderzoek bij beleidsvoorbereiding en beleidsbepaling. In: Management in overheidsorganizaties, augustus 1992, uitgeverij Samsom Tjeenk Willink, Alphen aan de Rijn, 1992. Severijnen, drs. P.C.A en drs. P. R. Willems Agora, is géén bedreigde diersoort; Stadspanel Delft.Bijdrage aan het Congres van de Nederlandse Vereniging van Marktonderzoekers (NvVM): "Partners in succes" 3 november 1993. (Deze voordracht werd door de congresgangers als een van de drie beste, van in het totaal 21 lezingen, beoordeeld). Severijnen, drs. P.C.A. Local authorities and market research, Local Government Studies, Vol.20, No.1 (Spring 1994), Frank Cass Publishers, London Severijnen, drs. P.C.A. Delft: Marktforschung für Kommunen, in: Die begreifbare Stadt, Herman Hill (Hrsg.), Carl Heymans Verlag, Köln, 1994 Severijnen, Drs. P.C.A. Het Stadspanel Delft, een voorbeeld van marktonderzoek door en voor de lokale overheid. In: De Overheidsmanager, nummer 1, januari 1996 Severijnen, drs. Piet C.A. Benchmarking con la rete IKO (Iko-Netz) del KGSt, Conferenza per il Forum Pubblica Amministrazione , Roma, 6 Maggio 1999 Severijnen, drs. Piet C.A. Benchmarking voor gemeenten volgens de vergelijkingskringen methode. In: De Overheidsmanager, nummer 10, oktober 2000 Severijnen, drs. P.C.A. Systeemdiagnose: een nuttig instrument om dieper inzicht in de organizatie te verkrijgen. In: De Overheidsmanager, nummer 7, juli 2002.
Topic: customer orientation Severijnen, drs P.C.A. en mevr. drs J.S.M. Koenen Klantgericht werken in Delft, In: Dienstverlening op niveau, Fred van der Molen (red.), VUGA Uitgeverij BV, Den Haag, 1992 .
Topic: developments in society Severijnen, Drs. P.C.A. Cultuurveranderingen in gemeenten: een internationaal perspectief. In: De Overheidsmanager, nummer 4, april 1997 Page 9 / 11 - Curriculum vitae of Severijnen Petrus, Cornelis, Adrianus February 2015
Severijnen drs. P.C.A. Bestuur en bouwsector: too close for comfort, In: De Overheidsmanager, nummer 8/9, augustus 2003
Topic: marketing Severijnen, drs. P.C.A. Services for the citizen: marketing of public services. Lezing voor het congres: "Democracy and efficiency in local government" te Gütersloh op 7 September 1993 Severijnen, drs. P.C.A Strategisch Marketingplan Concernafdeling Communicatie en Onderzoek, Delft, maart 1994.
Topic: good practice examples Severijnen, drs. P.C.A. Rubriek “Een wereldgemeente” in BMI-Magazine (Bestuurs en Management Informatie) gedurende de periode 19941998. Koenen, mevr. drs. J.S.M. en drs. P.C.A. Severijnen Case Delft, in: Zorg voor informatie, Bestuurlijke informatieverzorging bij overheidsorganizaties. Platform Beleidsanalyse, Werkgroep Bestuurlijke Informatievoorziening, Sdu Uitgeverij, Den Haag, 1995. Severijnen, drs. P.C.A. en drs. J. B. Boelens Verbeteren kwaliteit dienstverlening naar Engels model: op zoek naar Best Value. in Openbaar Bestuur, Jan. 2001.
Topic: The use of ICT Severijnen, drs. P.C.A., dr. A. Zuurmond et al. The use of information and communication technology by local authorities -an international perspective-. "International Strategies and techniques for Future Local Government", Bertelsmann Foundation, Gütersloh, April 1997 Severijnen, Drs. P.C.A. Internet: brug tussen burger en overheid? In: De Overheidsmanager, nummer 11, november 1997 Severijnen, drs. P.C.A. Informations- und Kommunikationstechnologie (IKT) als Instrumente einer modernen Stadtsteuerung. In: Tagungsbericht Statistische Woche 1997,Verband Deutscher Städtestatistiker,Oberhausen, April 1998. Severijnen, drs. P.C.A. Geen gemeentelijke website zonder strategie en ambitieniveau. In: De overheidsmanager, nummer 8, augustus 2001 Severijnen, drs. P.C.A. Evaluatie IT-functie met Balanced Scorecard. In De Overheidsmanager, nummer 3, maart 2002 Severijnen drs. P.C.A. en drs. F. Zorge Open Source Software voor lokale en regionale overheden. De Overheidsmanager, nummer 12, december 2003 Severijnen drs. Piet C.A. The Three Roses project: on the use of Free/Libre Open Source Software by local and regional authorities, presentation for the Open Source international conference, 18th – 20th of February 2004, Malaga
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Topic: management instruments Severijnen, drs. Piet C.A. “Streamlining land management systems and procedures” in Lessons Learned and Guide to VPSSP resources, Vietnam Private sector Support Programme, Hanoi October 2008 Severijnen, drs. Piet C.A. und Manfred Pook Steuerung mit Zielen,: Ziele entwickeln und präzisieren, KGSt Bericht Nr 3/2001, Kommunale Gemeinschaftsstelle fürVerwaltungsvereinfachung, Köln, 2001 Severijnen, drs. P.C.A. Sturen met doelen in de gemeentelijke organizatie. In: De Overheidsmanager, nummer 9, september 2001 Severijnen, drs. P.C.A. Lokale overheden en “Local Public Service Agreements”: lessen uit Groot-Brittanië. In: De Overheidsmanager, nummer 4, april 2002 Severijnen, drs. P.C.A Het Informatie-huismodel: een kennisinfrastructuur voor overheidsorganizaties. In: De Overheidsmanager, nummer 8, augustus 2002 . Severijnen drs. P.C.A. Naar een World Wide Workingplace: de voordelen van het thuiswerken. In: De Overheidsmanager, nummer 1, januari 2003 Severijnen drs. P.C.A. A conflict a day keeps the consultant away: over de positieve kanten van conflicten. In: De Overheidsmanager, nummer 7, juli 2003 Severijnen drs. P.C.A. De voordelen van de systemische benadering van project- management. In: De Overheidsmanager, jaargang 11 nummer 5, april 2004 Severijnen drs. P.C.A. and Job van de Bovenkamp Ba. “Change management process in the city of Amersfoort” in Strategic Change Management in the Public Sector, an EFMD European Case Book, John Wiley & Sons Ltd, Chichester 2007.
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