Dr. Vasiliki Diamantopoulou

CURRICULUM VITAE AND RESEARCH MEMO

Dr. Vasiliki Diamantopoulou

RESEARCHER IN INFORMATION SYSTEMS SCHOOL OF COMPUTING, ENGINEERING AND MATHEMATICS UNIVERSITY OF BRIGHTON, UNITED KINGDOM

DECEMBER 2017

VASILIKI DIAMANTOPOULOU

Table of Contents

Α. CURRICULUM VITAE ........................................................................................................... 3 Α. 1 PERSONAL INFORMATION ................................................................................................... 3 A. 2 STUDIES ................................................................................................................................ 3 A.3 CERTIFICATION ..................................................................................................................... 3 Α. 4 RESEARCH INTERESTS .......................................................................................................... 3 Α. 5 CURRENT EMPLOYMENT ...................................................................................................... 4 Α. 6 SYNOPSIS OF WORK EXPERIENCE........................................................................................ 4 Α. 7 GRANTS ................................................................................................................................ 4 Α. 8 WORK EXPERIENCE .............................................................................................................. 5 Α.8.1 TEACHING EXPERIENCE .................................................................................................. 5 Α.8.2 SUPERVISION OF UNDERGRADUATE AND POSTGRADUATE THESES .............................. 6 Α.8.3 WORK EXPERIENCE IN RESEARCH AND DEVELOPMENT PROJECTS ............................... 6 Α. 9 PUBLICATIONS...................................................................................................................... 7 Α.9.1 BOOKS .............................................................................................................................. 7 Α.9.2 CHAPTERS IN BOOKS........................................................................................................ 7 Α.9.3 PUBLICATIONS IN PEER – REVIEW SCIENTIFIC JOURNALS .............................................. 7 Α.9.4 PUBLICATIONS IN PEER – REVIEW CONFERENCE PROCEEDINGS ................................... 8 A.9.5 WORKSHOPS AND POSTERS IN PEER – REVIEW CONFERENCE PROCEEDINGS ............. 10 Α.9.6 THESES ........................................................................................................................... 10 Α.10 EDITING ACTIVITIES......................................................................................................... 10 Α.10.1 INTERNATIONAL CONFERENCES PROGRAMME COMMITTEE MEMBER ...................... 10 Α.10.2 REVIEWER OF SCIENTIFIC JOURNALS .......................................................................... 10 A.10.3 INTERNATIONAL CONFERENCES SESSION CHAIR ...................................................... 11 Α.10.4 REVIEWER OF RESEARCH WORK IN SCIENTIFIC CONFERENCES ................................. 11 Β. RESEARCH MEMO FOR PUBLICATIONS...................................................................... 12 Β.1 PHD THESIS ......................................................................................................................... 12 Β.2 BOOKS – CHAPTERS IN BOOKS........................................................................................... 17 Β.3 PUBLICATIONS IN PEER – REVIEW SCIENTIFIC JOURNALS ............................................... 19 B.4 PUBLICATIONS IN PEER – REVIEW CONFERENCE PROCEEDINGS ..................................... 22 B.5 WORKSHOPS AND POSTERS IN PEER – REVIEW CONFERENCE PROCEEDINGS ............... 29

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Α. CURRICULUM VITAE Α. 1 PERSONAL INFORMATION Name and Surname:

Vasiliki Diamantopoulou

Parents’ names:

Georgios and Athanasia

Date/Place of birth:

July 29, 1982, Athens, Greece

Mobile phone:

+30 6942 051476, +44 7752296444

Skype:

vasiliki.diamantopoulou

Email:

[email protected], [email protected]

URL:

http://www.icsd.aegean.gr/vdiamant

Google Scholar:

https://scholar.google.com/citations?user=FyWqlZYAAAAJ&hl=en

A. 2 STUDIES Postdoctoral Researcher (2015 – today), University of Brighton, UK, School of Computing, Engineering and Mathematics. Research field: «Privacy and Security issues of Information Systems in Electronic Government» Postdoctoral Researcher (2015 – today), University of the Aegean, Greece, Department of Information and Communication Systems Engineering. Research field: «Electronic Government and Electronic Innovation – Hard and Soft Aspects» PhD diploma (Excellent, 10/10), Department of Information and Communication Systems Engineering, University of the Aegean, Greece, PhD Thesis: «The Effects of Different Forms of Hard and Soft ICT Capital on Firms’ Products, Services and Processes Innovation» (2009 – 2014) Master of Science (Excellent, 8.69/10), «Technologies and Management of Information and Communication Technologies», specialisation in «Management of Information Systems», Department of Information and Communication Systems Engineering, University of the Aegean, Greece (2007 – 2009) Diploma (Very Good, 7.23/10) Department of Products and Systems Design Engineering, University of the Aegean, Greece (2000 – 2005) A.3 CERTIFICATION Verified Certificate for Open Government, Delft University of Technology, through edX (April 2016) Α. 4 RESEARCH INTERESTS ▪ ▪ ▪ ▪

Information Systems Privacy and Security issues of Information Systems Electronic Government Enterprise Resource Planning Systems

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▪ ▪

Interoperability of Information Systems Information Systems Management and Strategy

Α. 5 CURRENT EMPLOYMENT December 2015 – Today: Research Fellow, School of Computing, Engineering and Mathematics, University of Brighton, United Kingdom Α. 6 SYNOPSIS OF WORK EXPERIENCE A.6.6

December 2017 – today: Teaching Assistant of undergraduate course “Digital Systems Security”, Department of Digital Systems, University of Piraeus, Greece

Α.6.5

October 2017 – December 2017: Teaching Assistant of undergraduate course, School of Computing, Engineering and Mathematics, University of Brighton, United Kingdom

Α.6.4

December 2015 – today: Member of research team of the School of Computing, Engineering and Mathematics. Participation in European Research and Development project, University of Brighton, United Kingdom

Α.6.3

September 2015 – December 2015: Teaching Assistant of undergraduate course, Department of Information and Communication Systems Engineering, University of the Aegean, Greece

Α.6.2

September 2010 – June 2015: Instructor of undergraduate and postgraduate lab courses, Department of Information and Communication Systems Engineering, University of the Aegean, Greece

Α.6.1

January 2010 – December 2015: Member of research teams of the Department of Information and Communication Systems Engineering. Participation in National and European Research and Development projects, University of the Aegean, Greece

Α. 7 GRANTS A.7.2

Best Poster Award for the poster Diamantopoulou V., Pavlidis M., “Visual Privacy Management in User Centric Open Environments”, Proceedings of the IEEE RCIS 2017 11th International Conference on Research Challenges in Information Science, May 2017, Brighton, UK, IEEE CPS Conference Publishing Services

Α.7.1

Best Practical Paper Award for the article Arvanitis S., Loukis E., Diamantopoulou V., “The Impact of Different Types of ICT on Innovation Performance of Greek Firms, European”, Proceedings of the EMCIS 2011 European, Mediterranean, and Middle Eastern Conference on Information Systems, pp. 609-623, A. Ghoneim, M. Themistocleous, D. Koufopoulos, M. Kamal (Eds.), May 2011, Athens, Greece, EMCIS

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Α. 8 WORK EXPERIENCE Α.8.1 TEACHING EXPERIENCE Postgraduate Programs Α.8.1.9 Teaching Assistant, Postgraduate course “Information Systems Security”, Postgraduate course “Digital Systems Security”, Department of Digital Systems, University of Piraeus, Greece (Fall Semester 2017 – …) A.8.1.8 Module Leader Support, Postgraduate module “Secure Information Systems Engineering”, Postgraduate course “Information Security”, School of Computing, Engineering and Mathematics, University of Brighton, United Kingdom (Fall Semester 2017) Α.8.1.7 Visiting Lecturer, Postgraduate module “Research Methods”, Postgraduate programme, School of Computing, Engineering and Mathematics, University of Brighton, United Kingdom (Fall Semester 2016, Spring Semester 2017) Α.8.1.6 Teaching Assistant, Postgraduate courses “Enterprise management” (A’ Semester), “Financial, trade and production business” (A’ Semester), “Integrated Business Information Systems” (B’ Semester), “Greek Interoperability Framework” (B’ Semester), “Electronic Government ΙΙ” (B’ Semester), Postgraduate programme, Department of Information and Communication Systems Engineering, University of the Aegean, Greece (2009 – 2015) Undergraduate Programs Α.8.1.5 Course Instructor, Undergraduate module “e-Business” (Fall Semester, 2015), Undergraduate programme, Department of Information and Communication Systems Engineering, University of the Aegean, Greece Α.8.1.4 Lab Instructor, Undergraduate modules “Business Operations and ERP Systems” (E’ Semester), “Software Engineering” (E’ Semester), “Decision Support Systems” (H’ Semester), Undergraduate programme, Department of Information and Communication Systems Engineering, University of the Aegean, Greece (2009 – 2014) Α.8.1.3 Teaching Assistant, Undergraduate modules “Financial Aspects of Information Systems” (I’ Semester), “Information Systems Strategy and Investment” (I’ Semester), “ECommerce Technologies and Applications” (H’ Semester), “Technologies and Applications of Electronic Government” (H’ Semester) Undergraduate programme, Department of Information and Communication Systems Engineering, University of the Aegean, Greece (2009 – 2015) Other Training Courses and Programs Α.8.1.2 Instructor at the 3rd Summer School entitled «Open and Collaborative Governance», University of the Aegean, Greece (2015) A.8.1.1 Instructor at the Long-life Education Programs entitled «Management, Organisation and IT for SMEs», University of the Aegean, Greece (2015)

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Α.8.2 SUPERVISION OF UNDERGRADUATE AND POSTGRADUATE THESES Postgraduate Theses Α.8.2.5 Coordination and supervision of postgraduate thesis entitled Defining Usability Criteria in IT world, University of Brighton, United Kingdom, September 2017 Α.8.2.4 Coordination and supervision of postgraduate thesis entitled Empirical investigation of the effect of different forms of operational systems in firm’s innovation activity, University of the Aegean, Greece, April 2014 Α.8.2.3 Coordination and supervision of postgraduate thesis entitled Electronic Services for SMEs: Technological analysis and regulatory framework in Greece and EU, University of the Aegean, Greece, January 2012 Undergraduate Theses Α.8.2.2 Coordination and supervision of undergraduate thesis entitled Information Systems impact on the performance of European SMEs, University of the Aegean, Greece, February 2013 Α.8.2.1 Coordination and supervision of undergraduate thesis entitled Electronic management of sales and procurement, roles creation and personalization, Greece, February 2013 Α.8.3 WORK EXPERIENCE IN RESEARCH AND DEVELOPMENT PROJECTS European Research Projects Α.8.3.11 Research Fellow, EU Programme H2020/Grant Agreement No 671596: “SESAME (Small cElls coordinAtion for Multi-tenancy and Edge services)”, http://5g-ppp.eu/sesame/, University of Brighton (July 2017 – December 2017) Α.8.3.10 Research Fellow, EU Programme H2020/Grant Agreement No 653642: “VisiOn – Visual Privacy Management in User Centric Open Environments”, http://www.visioneuproject.eu/, University of Brighton (December 2015 – June 2017) Α.8.3.9 Research Fellow, EU Programme CIP/Grant Agreement No 621012: “Share PSI – Network for innovation in European public sector information”, www.w3.org/2013/share-psi/, University of the Aegean (2014 – 2015) Α.8.3.8 Research Fellow, EU Programme FP7/Grant Agreement No 611964: “EU Community – Foundations for EU policy – making by providing tools that identify credible stakeholders and relevant documents”, project.eucommunity.eu/, University of the Aegean (2014 – 2015) Α.8.3.7 Research Fellow, Project management, EU Programme FP7/Grant Agreement No 248920: “PADGETS – Policy Gadgets Mashing Underlying Group Knowledge in Web 2.0 Media”, www.padgets.eu, University of the Aegean [Project Coordinators] (2010 – 2013) Α.8.3.6 Research Fellow, EU Programme FP7/Grant Agreement No 288513: “NOMAD – Policy Formulation through non-moderated crowdsourcing”, www.nomad-project.eu/, University of the Aegean [Project Coordinators] (2011 – 2014)

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Α.8.3.5 Research Fellow, EU Programme FP7/Grant Agreement No 283700: “ENGAGE – An Infrastructure for Open, Linked Governmental Data Provision towards Research Communities and Citizens, www.engagedata.eu/, University of the Aegean (2011 – 2013) Α.8.3.4 Research Fellow, EU Programme ICT PSP/Grant Agreement No 250522: “NET – EUCEN – Network of European Stakeholders for Enhance User Centricity in eGovernance”, www.net-eucen.org/, University of the Aegean (2010 – 2012) National Research and Development Projects Α.8.3.3 Research Fellow, NSRF 2007 – 2013: “Plug – in: Provision of basic and composition of value-added interoperable services mostly to SME’s – Enterprise Mashups”, Stakeholders for Enhance User Centricity in eGovernance”, University of the Aegean (2012 – 2015) Α.8.3.2 Research Fellow, Samos Dialogos – Application development of electronic communication and electronic participation for the Broadband promotion in Samos, www.samos-dialogos.gr/ University of the Aegean (2009 – 2010) Α.8.3.1 Research Fellow, “Promotion of Innovation and Business” of the project “Innovation and Business of the University of the Aegean”, University of the Aegean (2015) Α. 9 PUBLICATIONS Α.9.1 BOOKS B.1 Loukis, E., Andritsakis, A., Diamantopoulou, V., (Eds.) (2009), Integrated IT Support for Enterprises with SAP, New Technologies Publications (in Greek) Α.9.2 CHAPTERS IN BOOKS Ch2. Loukis, E., Charalabidis, Y., Diamantopoulou, V., (2014): The Multidimensional Business Value of Information Systems Interoperability. In Charalabidis, Y., Lampathaki, F., JardimGoncalves R. (Eds.) ‘Revolutionizing Enterprise Interoperability through Scientific Foundations’, IGI Global publications Ch.1

Charalabidis, Y., Loukis, E., Diamantopoulou, V., (2011): Support of Processes Forming Public Policies using Social Media. In Apostolakis I. (Ed.) ‘Collaborative Network and Society», Papazisis Publications (in Greek)

Α.9.3 PUBLICATIONS IN PEER – REVIEW SCIENTIFIC JOURNALS (Exhibitors per article indicate the total number of citations from non-authors)

J.6

Diamantopoulou V., Mouratidis H., “Applying the Physics of Notation to the Evaluation of a Security and Privacy Requirements Engineering Methodology”, Information and Computer Security, Emerald (to appear)

J.5

Diamantopoulou V., Androutsopoulou A., Charalabidis Y., “Towards a Taxonomy of Services Offered by Start-up business Incubators: Insights from the Mediterranean Region”, International Journal of Entrepreneurship and Small Business, 2017, Inderscience Publishers (to appear)

J.4

18

Arvanitis S., Loukis E., Diamantopoulou V., “Are ICT, Workplace Organization and Human Capital Relevant for Innovation? A Comparative Study Based on Swiss and

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Greek Micro Data”, International Journal of the Economics of Business, Vol. 23, No. 3, pp. 319349, 2016, Taylor & Francis J.3

15

Spiliotopoulou L., Charalabidis Y., Loukis E., Diamantopoulou V., “A framework for advanced social media exploitation in government for crowdsourcing”, Transforming Government: People, Process and Policy, Vol. 8, No. 4, pp. 545-568, 2014, Emerald

J.2

3

J.1

16

Arvanitis S., Loukis E., Diamantopoulou V., “New Technologies and Traditional Innovation Determinants in the Greek Economy”, Journal of Balkan and Near Eastern Studies, Vol. 15, No. 4, pp. 434–458, 2013, Taylor & Francis Arvanitis S., Loukis E., Diamantopoulou V., “The Effect of Soft ICT Capital on Innovation Performance of Greek Firms”, Journal of Enterprise Information Management, Vol. 26, No. 6, pp. 6790701, 2013, Emerald

Α.9.4 PUBLICATIONS IN PEER – REVIEW CONFERENCE PROCEEDINGS (Exhibitors per article indicate the total number of citations from non-authors)

C.18

C.17

C.16

C.15

C.14

C.13

C.12

Diamantopoulou V., Angelopoulos K., Pavlidis M., Mouratidis H., “A Metamodel for GDPR-based Privacy Level Agreements”, Proceedings of the ER Forum 2017 36th International Conference on Conceptual Modeling (to appear), November 2017, Valencia, Spain, CEUR LNCS Angelopoulos K., Diamantopoulou V., Mouratidis H., Pavlidis M., Salnitri M., Giorgini P., Ruiz J.F., “A Holistic Approach for Privacy Protection in E-Government”, Proceedings of the ARES 2017 12th International Conference on Availability, Reliability and Security, September 2017, Calabria, Italy, AMC Diamantopoulou V., Angelopoulos K., Flake J., Praitano A., Ruiz J.F., Jürjens, J., Pavlidis M., Bonutto D., Castillo Sanz A., Mouratidis H., García Robles J., Tozzi A.E., “Privacy Data Management and Awareness for Public Administrations: A Case Study from the Healthcare Domain”, Proceedings of the APF2017 ENISA Annual Privacy Forum, June 2017, Vienna, Austria, Springer LNCS Alexopoulos C., Diamantopoulou V., Charalabidis Y., “The Evolutionary track of OGD portals: A Maturity Model”, Proceedings of the IFIP EGOV-EPART 2017 Conference, September 2017, St Petersburg, Russia, Springer LNCS Diamantopoulou V., Tsohou A., Loukis E., Gritzalis S., “Does the Development of Information System Resources Lead to the Development of Information Security Resources? An Empirical Investigation”, Proceedings of the AMCIS 2017 23rd Americas Conference on Information Systems, August 2017, Boston, USA, AIS Diamantopoulou V., Pavlidis M., Mouratidis Η., “Privacy Level Agreements for Public Administration Information Systems”, Proceedings of the CAiSE Forum 2017 29th International Conference on Advanced Information Systems Engineering, pp. 97-104, X. Franh, J. Ralyté, R. Matulevičius, C. Salinesi, and R. Wieringa (Eds.), June 2017, Essen, Germany, CEUR LNCS Diamantopoulou V., Argyropoulos N., Kalloniatis C., Gritzalis S., “Supporting the Design of Privacy-Aware Business Processes via Privacy Process Partners”, Proceedings of the IEEE RCIS 2017 11th International Conference on Research Challenges in Information Science,

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pp. 187-198, S. Assar, O. Pastor, H. Mouratidis (Eds.), May 2017, Brighton, UK, IEEE CPS Conference Publishing Services C.11

Diamantopoulou V., Kalloniatis C., Gritzalis S., Mouratidis H., “Supporting Privacy by Design using Privacy Process Patterns”, Proceedings of the IFIP SEC 2017 32nd IFIP International Information Security Conference, pp. 491-505, S. De Capitani di Vimercati, F. Martinelli (Eds.), May 2017, Rome, Italy, Springer LNCS

C.10

Charalabidis Υ., Alexopoulos C., Diamantopoulou V., Androutsopoulou A., “An open data and open services repository for supporting citizen-driven application development for governance”, Proceedings of the HICSS-49 2016 Hawaii International Conference on System Sciences, pp. 2596—2604, January 2016, Koloa, Hawaii, USA, IEEE CPS Conference Publishing Services

C.9

Diamantopoulou V., Loukis E., Charalabidis Υ., “Is Information Systems Interoperability an Innovation Driver? An Empirical Investigation”, Proceedings of the EMCIS 2014 European, Mediterranean, and Middle Eastern Conference on Information Systems, N. M. Hindi, A. Ghoneim, M. Themistocleous, G. Viscusi (Eds.), October 2014, Doha, Qatar, EMCIS

C.8

Loukis E., Charalabidis Υ., Diamantopoulou V., “The Effects of Information Systems Interoperability on Business Performance”, Proceedings of the EMCIS 2013 European, Mediterranean, and Middle Eastern Conference on Information Systems, A. Ghoneim, M. Kamal (Eds.), October 2013, Windsor, UK, EMCIS

C.7

5

C.6

Arvanitis S., Loukis E., Diamantopoulou V., “Are ICT, Workplace Organization and Human Capital Relevant for Innovation? A Comparative Study Based on Swiss and Greek Micro Data”, 10th Annual International Industrial Organization Conference, pp. 32, May 2013, Boston, USA

C.5

Loukis E., Arvanitis S., Diamantopoulou V., “An Empirical Investigation of the Effect of Hard and Soft ICT Investment on Innovation Performance of Greek Firms”, Proceedings of the PCI 2012 16th Pan-Hellenic Conference on Informatics, pp.31-36, D. Vergados, C. Lambrinoudakis (Eds.), October 2012, Piraeus, Greece, IEEE CPS Conference Publishing Services

C.4

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C.3

3

Charalabidis Υ., Loukis E., Spiliotopoulou L., Diamantopoulou V., “A Framework for Utilizing Web 2.0 Social Media for Participative Governance”, Proceedings of the EMCIS 2013 European, Mediterranean, and Middle Eastern Conference on Information Systems, A. Ghoneim, M. Kamal (Eds.), October 2013, Windsor, UK, EMCIS

Arvanitis S., Loukis E., Diamantopoulou V., “Soft ICT and Innovation Performance – An Empirical Investigation”, Proceedings of the EMCIS 2012 European, Mediterranean, and Middle Eastern Conference on Information Systems, pp. 426-440, A. Ghoneim, R. Klischewski, H. Schrödl, M. Kamal (Eds.), June 2012, Munich, Germany, EMCIS Loukis E., Charalabidis Υ., Diamantopoulou V., “Different Digital Moderated and NonModerated Mechanisms for Public Participation”, Proceedings of the EMCIS 2012 European, Mediterranean, and Middle Eastern Conference on Information Systems, Late Breaking Papers,

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pp. 63-73, A. Ghoneim, R. Klischewski, H. Schrödl, M. Kamal (Eds.), June 2012, Munich, Germany, EMCIS C.2

Arvanitis S., Loukis E., Diamantopoulou V., “Information Systems and Innovation in Greek Firms – An Empirical Investigation”, Proceedings of the PCI 2011 15th Pan-Hellenic Conference on Informatics, pp. 315-320, N. Karanikolas, C. Douligeris (Eds.), September 2011, Kastoria, Greece, IEEE CPS Conference Publishing Services

C.1

8

Arvanitis S., Loukis E., Diamantopoulou V., “The Impact of Different Types of ICT on Innovation Performance of Greek Firms, European”, Proceedings of the EMCIS 2011 European, Mediterranean, and Middle Eastern Conference on Information Systems, pp. 609-623, A. Ghoneim, M. Themistocleous, D. Koufopoulos, M. Kamal (Eds.), May 2011, Athens, Greece, EMCIS [Best Practical Paper Award]

A.9.5 WORKSHOPS AND POSTERS IN PEER – REVIEW CONFERENCE PROCEEDINGS W.2 Diamantopoulou V., Pavlidis M., Mouratidis H., “Evaluation of a Security and Privacy Requirements Methodology using the Physics of Notations”, Proceedings of the SECPRE 2017 1st International Workshop on SECurity and Privacy Requirements Engineering, J. Mylopoulos, C. Kalloniatis (Eds.), September 2017, Oslo, Norway, Springer LNCS W.1

Diamantopoulou V., Pavlidis M., “Visual Privacy Management in User Centric Open Environments”, Proceedings of the IEEE RCIS 2017 11th International Conference on Research Challenges in Information Science, May 2017, Brighton, UK, IEEE CPS Conference Publishing Services [Best Poster Award]

Α.9.6 THESES Τ.3 Diamantopoulou, V., The Effects of Different Forms of Hard and Soft ICT Capital on Firms’ Products, Services and Processes Innovation, PhD Thesis, Department of Information and Communication Systems Engineering, University of the Aegean, Greece, June 2014 Τ.2

Diamantopoulou, V., Deployment of enterprise functions with the use of SAP ERP, Master of Science Thesis, Department of Information and Communication Systems Engineering, University of the Aegean, Greece, February 2009

Τ.1

Diamantopoulou, V., Use of Ubiquitous Information Systems and Wearable Computers for the development of control system of yachts and leisure boats, Diploma Thesis, Department of Product and Systems Design Engineering, University of the Aegean, Greece, July 2007

Α.10 EDITING ACTIVITIES Α.10.1 INTERNATIONAL CONFERENCES PROGRAMME COMMITTEE MEMBER Α.10.1.1 RCIS 2017 (Doctoral Consortium), IEEE 11th International Conference on Research Challenges in Information Science, Brighton, UK, May 20017 Α.10.2 REVIEWER OF SCIENTIFIC JOURNALS Α.10.2.2 International Journal of Information Security and Privacy (IJISP), IGI Global Α.10.2.1 International Journal of Electronic Governance, Intersience

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A.10.3 INTERNATIONAL CONFERENCES SESSION CHAIR Α.10.3.1 e-Democracy 2017 7th International Conference on eDemocracy, Athens, Greece, December 2017 Α.10.4 REVIEWER OF RESEARCH WORK IN SCIENTIFIC CONFERENCES A10.4.10 e-Democracy 2017 7th International Conference on eDemocracy, Athens, Greece, December 2017 A.10.4.9 MCIS 2017 11th Mediterranean Conference on Information Systems, Genoa, Italy, September 2017 A.10.4.8 HICSS 2018 51st Hawaii International Conference on System Sciences, Big Island, Hawaii, January 2018 A.10.4.7 ISSA 2017 16th International Information Security South Africa Conference, Johannesburg, South Africa, August 2017 Α.10.4.6 TRUSTBUS 2017 14th International Conference on Trust, Privacy & Security in Digital Business, Lyon, France, August 2017 Α.10.4.5 AMCIS 2017 Americas Conference on Information Systems, Boston, US, August 2017 Α.10.4.4 IEEE RCIS 2017 11th International Conference on Research Challenges in Information Science, Brighton, UK, May 20017 Α.10.4.3 PCI 2016 20th Panhellenic Conference on Informatics, Patras, Greece, November 2016 Α.10.4.2 EGOSE 2016 3rd Electronic Governance and Open Society, St. Petersburg, Russia, November 2016 Α.10.4.1 MCIS 2016 10th Mediterranean Conference on Information Systems, Paphos, Cyprus, September 2016

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Β. RESEARCH MEMO FOR PUBLICATIONS Β.1 PHD THESIS Diamantopoulou V., The effects of Different Forms of Hard and Soft ICT Capital on Firms’ innovation Activity, Doctoral Dissertation, Department of Information and Communication Systems Engineering, University of the Aegean, June 2014 It is widely recognized that innovation is of critical importance for the competitiveness and growth of firms, sectors and countries, not only in advanced economies, but also in the emerging ones as well. Innovation can be a very good strategy to enhance competitiveness, diversify activities and move towards higher value added activities (OECD 2007, 2010a and 2010b, Buesa et al, 2010). Innovation boosts firms’ competiveness, enabling them to diversify their activities and move towards higher added value activities. For these reasons the identification of factors affecting the innovation performance of firms, often referred to as ‘determinants of innovation’, has been a critical research question for long time. Extensive research has been conducted in the last thirty years, which has revealed several innovation determinants (Cohen and Levin (1989), Cohen (1995), Kleinknecht (1996), Raymond et al. (2004), Wan et al. (2005), Van Beers et al (2008) and Buesa et al. (2010)). From these studies, it has been concluded that demand expectations, type and intensity of competition, market structure, factors affecting the production of knowledge (such as technological opportunities and appropriability) and firm size are the main determinants of firm’s innovation activity. On the other hand, beyond these ‘classical’ innovation determinants, there has been extensive theoretical literature concerning the potential of Information and Communication Technologies (ICT) to drive not only efficiency improvements but also significant innovations in firms’ processes, products and services (Brynjolfsson and Hitt, 2000; Bresnahan et al, 2002; Champy, 2002; Avgerou, 2003; Brynjolfsson and Saunders, 2010; Brynjolfsson, 2011). On the other hand, there is considerable theoretical literature (e.g., Amit and Zott, 2001; Zwass, 2003; Wu and Hisa, 2008; Wirtz et al., 2010), which argues that it is not only the ‘classical’ ICT (aiming mainly at the development of internal IS of firms), but also the Internet technologies as well (and to a much larger extent) that have a big potential for driving innovation. Τhe limited previous empirical research on the impact of ICT on innovation views the former as a single and homogeneous entity, does not discriminate between the existing different types of Hard and Soft ICT Capital. Therefore, it does not provide a basis to firms for a ‘selective’ approach to their ICT investment: for deciding on which Hard or Soft aspects of ICT they should invest in order to maximize the innovation drive and facilitation it provides. Providing such a basis will be quite beneficial for the economy and the society in general, as it will allow firms to increase the exploitation of the innovation potential of ICT. In this direction, this Ph.D. Dissertation presents an empirical study investigating the effects of different forms of Hard and Soft ICT Capital on firms’ innovation activity. In particular, as far as the Hard ICT Capital is concerned, different widely used types of enterprise ICT, from a functionality as well as interoperability perspective are examined. Concerning the Soft ICT Capital, the impact of different forms on product and process innovation is empirically investigated. Moreover, it proceeds to a comparison among the above as to their effect on innovation, and also with ‘classical’ innovation determinants (demand expectation, price and non-price competition, market concentration and R&D activity). Finally, a

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VASILIKI DIAMANTOPOULOU comparison is made between two countries with different levels of economic development and ICT use (Greece – Switzerland). Literature review and research gaps There has been extensive theoretical research in the last twenty years which examines and analyses the innovation potential of ICT, its sources, forms and possible impacts (Hammer, 1990; Hammer and Champy, 1993; Davenport, 1993; Bresnahan and Trajtenberg, 1995; Brynjolfsson and Hill, 2000; Bresnahan et al., 2002; Champy, 2002; Lyytinen and Rose, 2003; Avgerou, 2003; Lyytinen and Newman, 2008; Brynjolfsson and Saunders, 2010; Brynjolfsson, 2011). The study of the literature regarding the impact of various forms of ICT on firms’ innovation activity, led to the conclusion that the relevant theoretical literature can be divided in two distinct streams. The first has to do with the direct effect of ICT on firm’s innovation activity, basically on products/services and processes innovation. The second theoretical research stream deals with the indirect effects deriving from the adoption of different forms of ICT on firms’ innovation activity. Moreover, there is also quite significant theoretical literature examining and analyzing the innovation potential offered by the Internet, referring that it can enable dramatic innovations in the way firms do business, and new value propositions and business models (Timmers, 1998; Afuah and Tucci 2001; Zwass, 2003; Wu and Hisa, 2004; Tavlaki and Loukis, 2005; Wu and Hisa, 2008; Chaffey, 2009; Wirtz et al., 2010). However, there has been much less empirical investigation of the potential of ICT to drive innovation, in order to find out to what extend the high expectations of this theoretical literature are realized. As concluded from the review of the limited empirical literature (in Chapter 2, section 2.3), these studies view ICT as a single and homogeneous entity and do not examine and compare different types of ICT as to their capacity to drive innovation, though they differ in pervasiveness in the firm and the degree of influence on its processes, products and services. These few empirical firm – level studies of the relation between ICT and innovation do not discriminate among different types of IS, since they use overall measures of firm’s ICT focusing on the ‘Hard’ dimensions of ICT. Also, they neglect the ‘Soft’ dimensions of ICT at firm level, despite the wide recognition of their importance to firms’ competitiveness and performance. Moreover, it should be noted that most of these few empirical investigations have been conducted in a small number of highly developed countries (mainly in Germany and USA), which are characterized by high penetration of ICT and long experience and maturity in using them effectively, and also higher levels of innovation. Finally, these empirical studies do not proceed to comparisons of ICT with the ‘classical’ innovation determinants as to their impact on firm’s innovation activity. Contribution of the present research The present Ph.D. Dissertation contributes to the existing literature by fulfilling the gaps that have been identified and mentioned in the previous section. In particular:

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VASILIKI DIAMANTOPOULOU 

It examines different widely used types of enterprise ICT, from a functionality as well as interoperability perspective, as to their impact on firm’s innovation activity. In particular: o

It investigates empirically and compares the effects of different IS forms of Hard ICT Capital, on both product and process innovation: internal IS (ERP, SCM, CRM, Internal Collaboration IS) as well as the external environment oriented IS (e-Sales IS and e-Procurement IS).

o

It presents an empirical investigation and comparison of the effects of IS Interoperability (examining compliance with different types of standards) on product and process innovation. More specifically, this study focuses on the effects of the adoption of three different fundamental types of IS Interoperability standards (Industrial, XML – Horizontal and Proprietary) for exchanging data with cooperating firms (suppliers, business partners, customers) on firm’s innovation performance.



It examines empirically and compares the impact of different forms of Soft ICT Capital on product and process innovation. In particular, it investigates the effect of five important Soft dimensions of ICT on firm level (ICT organizational structure, personnel, skills, strategy, processes) on firm’s innovation performance, concerning both products/services and processes innovation.



Proceeds to a comparison among the above as to their effect on innovation, and also with ‘classical’ innovation

determinants

(demand

expectation,

price

and

non-price

competition,

market

concentration, R&D). 

And finally, a comparison is made between two countries with different levels of economic development and ICT use (Greece – Switzerland). Taking into account that, as concluded from previous research, the national context can influence the adoption and the use of ICT (e.g., Hofstede and Hofstede, 2005; Leidner and Kayworth, 2006; Ali and Brooks, 2008), and also innovation activity (e.g., Shane, 1993; Williams and McGuire, 2005; Kaasa and Vadi, 2010), it is necessary to investigate the relations between different ICT and innovation in various national contexts (with various levels of economic development, ICT penetration and innovation).

For all the above empirical investigations, data were collected through four different sources. The first data source for the present study was collected in the 'e-Business Survey 2006’, which was conducted by the European e-Business Market W@tch (www.ebusiness-watch.org), an observatory organization supported by the European Commission. This study includes 14.065 European firms from 29 countries from 10 sectors. The second dataset was collected in the 'e-Business Survey 2009’ again by the European e-Business Market W@tch. This study includes 676 European firms from 10 countries from 3 sectors. The third dataset was collected through a survey of 271 Greek firms from 27 different industry sectors (covering manufacturing, construction and services), in cooperation with ICAP S.A., one of the largest business information and consulting companies in Greece. The fourth and final dataset was collected using the same questionnaire as the previous dataset, in the same period in Switzerland. This study includes 1.591 firms from industry and services. Our research hypotheses have been tested through LOGIT estimation (logistic regression), which is the most appropriate estimation method, as recommended by the relevant econometric literature, if the dependent variable is binary (Gujarati, 2008).

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VASILIKI DIAMANTOPOULOU Findings and conclusions This Ph.D. Dissertation contributes to filling the abovementioned important research gaps. In particular: 

It examines different widely used types of enterprise ICT, from a functionality as well as interoperability perspective, as to their impact on firm’s innovation activity. In particular: o

It investigates empirically and compares the effects of different forms of Hard ICT Capital on both Product and Process Innovation: Internal IS (ERP, SCM, CRM, Internal Collaboration IS) as well as the external environment oriented IS (e-Sales IS and e-Procurement IS).

o

It presents an empirical investigation and comparison of the effects of IS Interoperability (examining compliance with different types of standards) on Product and Process Innovation. More specifically, this study focuses on the effects of the adoption of three different fundamental types of IS Interoperability standards (industrial, horizontal and proprietary ones) for exchanging data with cooperating firms (suppliers, business partners, customers) on firm’s innovation performance.



It examines empirically and compares the impact of different forms of Soft ICT Capital on Product and Process Innovation. In particular, it investigates the effect of five important soft dimensions of ICT on firm level (ICT organizational structure, personnel, skills, strategy, processes) on firm’s innovation performance, concerning both products/services and processes innovation.



Proceeds to a comparison among the above as to their effect on innovation, and also with ‘classical’ innovation

determinants

(demand

expectation,

price

and

non-price

competition,

market

concentration, R&D). 

And finally, a comparison is made between two countries with different levels of economic development and ICT use (Greece – Switzerland). Taking into account that, as concluded from previous research, the national context can influence the adoption and the use of ICT (e.g., Hofstede and Hofstede, 2005; Leidner and Kayworth, 2006; Ali and Brooks, 2008), and also innovation activity (e.g., Shane, 1993; Williams and McGuire, 2005; Kaasa and Vadi, 2010), it is necessary to investigate the relations between different ICT and innovation in various national contexts (with various levels of economic development, ICT penetration and innovation).

The main findings and conclusions are:  Regarding the study of the effects on firms’ innovation activity of different forms of Hard ICT, as to their functionality: o

As far as the European datasets are concerned, the examined six types of Hard ICT Capital (ERP, CRM, SCM, Internal Collaboration IS, e-Sales, e-Procurement) all have statistically significant positive effects on product and process innovation, but of different magnitudes; so future empirical studies on the effects of ICT on innovation should discriminate between different types of IS.

o

Some of these effects are so strong that exceed the ones of traditional innovation factors.

o

The relative importance of different forms of Hard ICT Capital for innovation differs between product/service and process innovation, and is also strongly influenced by sectoral and national context.

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VASILIKI DIAMANTOPOULOU o

As far as the Swiss results are concerned, e-Sales IS seem to play an important role for both process and product innovation, while Internal IS and e-Procurement have a positive impact only on process innovation.

o

In the Greek innovation averse environment, ‘classical’ innovation determinants have limited impact on firms’ innovation, but ICT seems to be a strong innovation drive. Swiss and European firms are characterized by a more balanced set of internal and external innovation drivers.

 Regarding the study of the effects on firms’ innovation activity of different forms of Hard ICT from interoperability perspective (= compliance with various IS Interoperability standards): o

The IS interoperability in general, and the adoption of Industry – Specific, XML – Horizontal or Proprietary standards in particular, in firms’ ICT infrastructures for establishing IS interoperability with cooperating firms (e.g., customers, suppliers, business partners), all have positive effects on both product/service and process innovation. The adoption of IS interoperability standards, since it facilitates the communication and data/knowledge exchange with their customers, suppliers and business partners, can promote product and process innovation.

o

The degree of development of the interoperability of firm’s IS has a very strong positive impact on product innovation, which is a little lower than the impact of the degree of development of internal IS, but is higher than the impacts of the degree of development of e-Sales IS, and also than important traditional innovation factors (R&D, Competition, Human Capital). This is very important if we take into account that internal and e-Sales IS are widely recognized as the main determinants of the extent of ICT business benefits and value at firm level.

o

A comparison among the three examined IS Interoperability standards showed that the adoption of XML – Horizontal and Industrial standards have the strongest positive impact on firms’ product innovation, while proprietary standards have weaker effect.

o

The degree of development of interoperability of firm’s IS has a very strong positive impact on process innovation as well, which is lower than the impact of the internal IS, but higher than the impacts of the e-Sales IS, and also more important than traditional innovation factors (R&D, Competition).

o

A comparison among the three examined IS Interoperability standards showed that the XML – Horizontal and the Industrial standards have the strongest effects on process innovation, while the Proprietary standards have weaker effect.

 Regarding the study of the effects of different forms of Soft ICT on firms’ innovation activity: o

The results of this part of our research reveal the importance of Soft ICT Capital as driver of innovation; they indicate that future research on the impact of ICT on innovation should not any more neglect the Soft ICT Capital, but should consider various types of both Hard

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VASILIKI DIAMANTOPOULOU and Soft ICT Capital. It has been concluded that the investment on Soft ICT Capital is equally important as the one on Hard ICT Capital from an innovation drive perspective. o

As far as the Greek results are concerned, it has been concluded that in the innovation averse Greek national context the examined traditional innovation determinants have very low impact on firms’ innovation performance, however on the contrary both Hard ICT Capital, and five out of the six examined types of Soft ICT Capital (ICT personnel, ICT training of ICT personnel and users, ICT strategic planning based on the overall strategic planning of the firm, existence of Service Level Management) have positive impact on both process and product/services innovation. The effects of the five out of the six examined Soft ICT variables on innovation are equally – or even more – important than the main Hard ICT variables (development of Internal IS).

o

As far as the European results are concerned (first dataset) it is concluded that both the provision of ICT training to firm’s personnel and the employment of ICT practitioners have positive effects on process and product/service innovation. However, (in contrast to Greek results) the main Hard ICT variables (development of Internal IS) are more important than the Soft ICT variables for innovation. This indicates that in national contexts of lower level of economic and technological development the role of ICT practitioners and ICT training for innovation is more important than in the more advanced ones, since in the former there is a lower level of ICT awareness and skills, and also innovation tradition and propensity.

o

Finally, based on the second European dataset, it has been concluded that from the three examined forms of firm’s human ICT capital it is ICT personnel having attended certified training programs (such as those organized by ICT products and service providers) that has the strongest positive effects on innovation, followed by ICT personnel with a University or College degree, and then by ICT personnel with concluded vocational training.

Β.2 BOOKS – CHAPTERS IN BOOKS B.1

Loukis, E., Andritsakis, A., Diamantopoulou, V., (Eds.) (2009), Integrated IT Support for Enterprises with SAP, New Technologies Publications (in Greek) Modern businesses of all industries and sizes, driven by high customer demands and high competition, are gradually overtaking the ‘islands of IT’ model and are increasingly moving to a complete IS support of all their functions and activities. Development of new specialised applications is extremely costly, so, use of the already existing ‘Enterprise Resource Planning (ERP) Systems’ comprises the best solution. This solution offers extensive functionalities and numerous IT capabilities that cover and support all the operations of an organisation, as well as their own interconnection, in ‘reasonable and affordable’ cost. One of the most widely used ERP systems is SAP. SAP is characterised by a great number of functionalities, but also by high complexity. The book “Complete IT Support for Enterprises with SAP” describes in a simple and comprehensive way, using multiple screens and shapes, the key functionalities that the main modules of SAP offer, making it an adequate introductory book in this area. More specifically, the book provides an introduction regarding the ‘Enterprise Resource

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Ch.2

Ch.1

Planning Systems’ in general, but also for ‘ERP System SAP’ in particular, while a ‘First Interaction with the System’ section follows. Next, the basic functionalities of the main modules are described, such as the ‘Financial Accounting – FI’, the ‘Controlling – CO’, the ‘Human Capital Management – HCM’, the ‘Materials Management – MM’ as well as an additional software regarding the ‘Strategic Enterprise Management – SEM’. Finally, a methodology regarding the successful ‘Implementation of projects with SAP within an organisation’ is described. The book “Complete IT Support for Enterprises with SAP” is appropriate for both undergraduate and postgraduate students, as well as for IT executives and managers who are interested in an introductory presentation of the, particularly important and complex, ERP system. Loukis, E., Charalabidis, Y., Diamantopoulou, V., (2014) The Multidimensional Business Value of Information Systems Interoperability. In Charalabidis, Y., Lampathaki, F., Jardim-Goncalves R. (Eds.) ‘Revolutionizing Enterprise Interoperability through Scientific Foundations’, IGI Global publications The creation of complete scientific foundations in the IS interoperability domain necessitates not only the development of mature and widely applicable interoperability architectures, methods and standards, but also the systematic investigation of the business value they generate. This chapter initially analyses the theoretical foundations of the multi-dimensional business value of IS interoperability, and then reviews the quite limited empirical literature on it. Next it presents an empirical study of the business value generated by the adoption of three main types of IS interoperability standards: industry-specific, proprietary and XML-horizontal ones. It is based on a large dataset from 14065 European firms (from 25 countries and 10 sectors) collected through the e-Business Watch Survey of the European Commission. It is concluded that all three types of IS interoperability standards increase considerably the positive impact of firm’s ICT infrastructure on two important performance dimensions: business processes performance and innovation. However, the effects of these three types of standards differ significantly: the adoption of industryspecific IS interoperability standards has the highest positive impacts, while proprietary and XMLhorizontal ones have similar lower impacts. Furthermore, it is concluded that the industry-specific and the proprietary interoperability standards also have positive impacts even at the level of firm’s financial performance. Charalabidis, Y., Loukis, E., Diamantopoulou, V., (2011) “Support of Processes Forming Public Policies using Social Media”. In Apostolakis I. (Ed.) ‘Collaborative Network and Society’, Papazisis Publications (in Greek) In many countries, the increase of citizens’ participation in public policy shaping is attempted, with the exploitation of the capabilities and high penetration of the Internet, which results in the rapid growth of electronic participation (e-participation) (OECD, 2003 and 2004; Macintosh, 2004; Timmers, 2007). E-participation is defined as the use of Information and Communication Technologies (ICT) to support information provision to citizens (e-information) regarding the government activities and public policies, the consultation actions with citizens (e-consultation) and also, citizens’ active participation (e-active participation). However, despite the high public investment by public administrations of many countries for the development of e-participation websites, their acceptance and use by citizens is limited and lower than the initial expectations (Ferro and Molinari, 2009). Most of these ‘formal’ e-participation websites are, to a large extend, unknown to the public, due to the demanded high cost of their dissemination, and also because the issues discussed there are often far away from the daily citizens’ problems and priorities, resulting to the participation of non-experts, unable to give sufficient solutions. These weaknesses, in association with i) the high heterogeneity of citizens regarding their political interests, ii) the level of citizens’ education and iii) their IT skills result in a problematic development of “appropriate for everyone” formal e-participation websites, and lead governmental agencies to the

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VASILIKI DIAMANTOPOULOU exploitation of the emerged social media in Web 2.0 (O' Reilly, 2005; Osimo, 2008; Punie et al, 2009a; Punie et al, 2009b), in order to increase and enhance e-participation. These Web 2.0 social media, which have launched as private – and non-governmental – initiatives, seem to be quite successful regarding the attraction of a large number of users. In the beginning, social media had a major impact on people social life (e.g., developing ‘friends’ network’, communicating with them, posting multimedia material, such as images, videos, etc.), while later started to be exploited by businesses of the private sector, mainly in the area of advertising and mass media (Punie et al, 2009a). Recently, some first attempts of the exploitation of Web 2.0 social media on various sectors of public administration have been identified (Osimo, 2008; Punie et al., 2009b). However, only a small number of research has been conducted regarding the exploitation of Web 2.0 in the private sector (e.g., Constantinides, 2009 και 2010), mainly for marketing reasons, which reveals some useful directions and frameworks. However, there is a lack of research regarding the exploitation of Web 2.0 in public sector. To this end, this chapter describes a methodology for the systematic and centrally managed use of the Web 2.0 social media by government agencies, which can be applied to their public policy shaping. The proposed methodology is based on a central platform (which has the form of a centralised internet-connected information system), that provides interoperability (i.e. it can communicate and collaborate) with many different Web 2.0 social media, allowing content to be uploaded, as well as the retrieval of the relevant content in an automated way, using the Application Programming Interfaces (APIs)) provided by each social media. In particular, the proposed methodology is based on the use of «Policy Gadgets» (Padgets), which are defined as web micro-applications displaying policy messages in various popular Web 2.0 social media (e.g., social networks, blogs, forums, news sites, etc.) and interact with their users, in order to receive and transmit this interaction along with relevant content, produced by the users (e.g., comments, ratings, posts, etc.) to policy makers. This methodology with be applied and evaluated in a series of pilots (public organisations in Greece, Italy and Slovenia) within the research project PADGETS (‘Policy Gadgets Mashing Underlying Group Knowledge in Web 2.0 Media’ – www.padgets.eu), which is supported by the research initiative «ICT for Governance and Policy Modelling» of the European Commission.

Β.3 PUBLICATIONS IN PEER – REVIEW SCIENTIFIC JOURNALS J.5

Diamantopoulou V., Androutsopoulou A., Charalabidis Y., “Towards a Taxonomy of Services Offered by Start-up business Incubators: Insights from the Mediterranean Region”, International Journal of Entrepreneurship and Small Business, 2017, Inderscience Publishers, (to appear) Business incubation aims at stimulating entrepreneurship and nurturing ideas to transform them to viable ventures and drive economic growth. The paper defines a comprehensive framework that serves as a basis for the categorisation of all incubation services. The proposed taxonomy has been applied on ten Mediterranean university incubators. An indicative sample of five countries has been defined, focusing on university incubators as they bridge the innovation potential of research/academia communities with the real business world, underpinning a sustainable and robust entrepreneurship model. By mapping the sample with the categories of their services, we intended to investigate how they differentiate from other incubator types. It was concluded that university incubators fall shorter only in the provision of administrative services in relation to typical incubators. This framework shall be further used as a tool for policy makers supporting their resource allocation decisions and help internal stakeholders identify and adopt best practice models.

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VASILIKI DIAMANTOPOULOU J.4

Arvanitis S., Loukis E., Diamantopoulou V., “Are ICT, Workplace Organization and Human Capital Relevant for Innovation? A Comparative Study Based on Swiss and Greek Micro Data”, International Journal of the Economics of Business, Vol. 23, No. 3, pp. 319-349, 2016, Taylor & Francis This paper investigates and compares the relationships for Swiss and Greek firms between indicators for the intensity of use of modern information and communications technologies (ICT), several forms of workplace organization, and human capital, on the one hand, and several measures of innovation performance at firm level, on the other hand. For the Swiss firms, we find that ICT contribute to innovation activities (a) as enablers of process innovation (but not of product innovation) and (b) as means for increasing the efficiency of the R&D process. The organizational variables for “work design” and “employee voice” show significant positive correlations for most innovation indicators. Human capital matters primarily for R&D activities. The findings for the Greek firms indicate positive correlations of ICT with product and process innovation and of new “work design” with product innovation and R&D. No correlation of human capital with innovation could be found. No complementarities for the three factors with respect to innovation performance could be detected in either country.

J.3

Spiliotopoulou L., Charalabidis Y., Loukis E., Diamantopoulou V., “A framework for advanced social media exploitation in government for crowdsourcing”, Transforming Government: People, Process and Policy, Vol. 8, No. 4, pp. 545-568, 2014, Emerald This paper aims to develop and evaluate, in “real-life” pilot applications, a framework for advanced social media exploitation by government agencies in their policy-making processes to promote public participation and conduct crowdsourcing. Design/methodology/approach – This framework has been developed through cooperation with public sector employees experienced in public policy-making, using both qualitative and quantitative techniques: semi-structured focus group discussions, scenarios development and questionnaire surveys. The evaluation of the framework has been conducted through semi-structured focus group discussions with public sector employees involved in the pilot applications. Findings – A framework has been developed for advanced social media exploitation by government agencies, which is based on the automated posting of policy-related content to multiple social media, and then retrieval and processing of citizens’ interactions with it (e.g., views, likes, comments and retweets), using the application programming interfaces (API) of these social media. Furthermore, a supporting information and communication technologies (ICT) infrastructure and an application process model for it were developed. Its evaluation, based on “real-life” pilot applications, leads to useful insights concerning its capabilities, strengths and weaknesses. Research limitations/implications – The proposed framework has been evaluated in a small number of pilot applications, so further evaluation of it is required, in various types of government agencies and for different kinds of policy consultations. Practical/Implications – The above framework enables government agencies to communicate with wider and more heterogeneous audiences in a short time and at a low cost, increase public participation in their policy-making processes, collect useful knowledge, ideas and opinions from citizens and, finally, design better, more socially rooted, balanced and realistic policies. Originality/value – This research contributes to the development of knowledge concerning advanced practices for effective social media exploitation in government (which is currently limited, despite the considerable relevant knowledge developed in this area for the private sector), by developing and evaluating a framework for advanced and highly automated exploitation of multiple social media by government agencies. Furthermore, an evaluation

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VASILIKI DIAMANTOPOULOU methodology for such practices has been developed, which is based on sound theoretical foundations. J.2

Arvanitis S., Loukis E., Diamantopoulou V., “New Technologies and Traditional Innovation Determinants in the Greek Economy”, Journal of Balkan and Near Eastern Studies, Vol. 15, No. 4, pp. 434–458, 2013, Taylor & Francis It is widely recognized that the recent economic crisis in Greece is due not only to excessive government spending and tax evasion, but also to the low competitiveness of its economy. Innovation has become of critical importance for the competitiveness of firms, sectors and countries in the modern economy. This paper presents an empirical study of the ‘new’ innovation determinants based on information and communication technologies (ICT) and also of the ‘traditional’ innovation determinants in the Greek economy. In particular, it investigates the impact of three different ICT (internal information systems (IS), e-sales and e-procurements) and also of six important traditional innovation determinants identified by previous relevant research (four ‘external’ ones—demand expectation, price and non-price competition, market concentration—and two ‘internal’ ones—investment in research and development (R&D) and firm size), on the innovation performance of Greek firms. It is based on firm-level data collected through a survey of 271 Greek firms before the start of the economic crisis, which have been used for the estimation of regression models. It is concluded that in the Greek ‘innovation-averse’ national context (characterized by low level of innovation and uncertainty avoidance culture) none of the examined external (market-related) traditional innovation determinants has an impact on product or process innovation of firms, while on the contrary the internal ones, R&D expenditure per employee and size, affect positively both. Furthermore, the examined new technologies seem to be important drivers of innovation: it is concluded that the internal IS have a positive impact on both product and process innovation, the e-sales only on process innovation, but the eprocurement on none. Our results indicate the high potential of ICT as innovation drivers even in such innovation-averse and lower economic development contexts, which, however, vary between different types of ICT.

J.1

Arvanitis S., Loukis E., Diamantopoulou V., “The Effect of Soft ICT Capital on Innovation Performance of Greek Firms”, Journal of Enterprise Information Management, Vol. 26, No. 6, pp. 6790701, 2013, Emerald The purpose of this paper is to investigate the effects of four types of “soft” information and communication technologies (ICT) capital related to ICT knowledge and skills (ICT personnel, ICT training of ICT personnel and users, ICT unit) on the innovation performance of Greek firms. Furthermore, the paper compares these effects with the ones of the hard ICT capital and also of four important “traditional” innovation determinants identified from previous research in this area (demand expectation, price and non-price competition, market concentration). Design/methodology/approach – A quantitative methodology has been adopted for investigating the above effects, based on the estimation of regression models. Using data collected through a survey based on a structured questionnaire from 271 Greek firms, innovation models have been estimated, having as independent variables measures of hard ICT capital, the examined four types of soft ICT capital and also the above traditional innovation determinants. Findings – The paper has been concluded that in the innovation averse Greek national context the examined traditional innovation determinants have very low impact on firms’ innovation performance, however, on the contrary both hard ICT capital, and three out of the four examined types of soft ICT capital (ICT personnel, ICT training of ICT personnel and users) have positive impact on both process and product/services innovation. Furthermore, it has been found that the total effect of these three

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VASILIKI DIAMANTOPOULOU knowledge and skills related types of soft ICT capital on innovation performance is stronger than the effect of the hard ICT capital. Research limitations/implications – The main limitations of the paper are that it uses simple innovation performance measures (not distinguishing between different types of innovations), and also is based on firm-level data collected from a single country. The paper has interesting implications for future research on the impact of the relation between ICT and innovation, which should not any more neglect the soft ICT capital, but consider various types of both hard and soft ICT capital. Practical implications – The results of the paper can be useful to firms’ chief information officers and chief executive officers and also to consultants and practitioners interested in maximizing the exploitation of the innovation potential of ICT, in order to understand the hard and soft aspects of ICT that have to be developed for this purpose and optimize firms’ ICT related investment. Originality/value – The limited previous empirical literature concerning the effect of ICT on innovation focus on the hard ICT capital (mainly on ICT equipment) and neglect the role of the soft ICT capital. The paper contributes to fill this research gap, by examining the effects of three types of ICT capital, and also – for comparison and regression models’ completeness purposes – of hard ICT capital and of four traditional innovation determinants, on firms’ innovation performance.

B.4 PUBLICATIONS IN PEER – REVIEW CONFERENCE PROCEEDINGS C.18

Diamantopoulou V., Angelopoulos K., Pavlidis M., Mouratidis H., “A Metamodel for GDPRbased Privacy Level Agreements”, Proceedings of the ER Forum 2017 36th International Conference on Conceptual Modeling (to appear), November 2017, Valencia, Spain, CEUR LNCS The adoption of the General Data Protection Regulation (GDPR) is a major concern for data controllers of the public and private sector, as they are obliged to conform to the new principles and requirements managing personal data. In this paper, we propose that the data controllers adopt the concept of the Privacy Level Agreement (PLA). We present a metamodel for PLAs to support privacy management, based on analysis of privacy threats, vulnerabilities and trust relationships in their Information Systems, whilst complying with laws and regulations, and we illustrate the relevance of the metamodel with the GDPR.

C.17

Angelopoulos K., Diamantopoulou V., Mouratidis H., Pavlidis M., Salnitri M., Giorgini P., Ruiz J.F., “A Holistic Approach for Privacy Protection in E-Government”, Proceedings of the ARES 2017 12th International Conference on Availability, Reliability and Security, September 2017, Calabria, Italy, AMC Improving e-government services by using data more effectively is a major focus globally. It requires Public Administrations to be transparent, accountable and provide trustworthy services that improve citizen confidence. However, despite all the technological advantages on developing such services and analysing security and privacy concerns, the literature does not provide evidence of frameworks and platforms that enable privacy analysis, from multiple perspectives, and take into account citizens’ needs with regards to transparency and usage of citizens information. This paper presents the VisiOn (Visual Privacy Management in User Centric Open Requirements) platform, an outcome of a H2020 European Project. Our objective is to enable Public Administrations to analyse privacy and security from different perspectives, including requirements, threats, trust and law compliance. Finally, our platform-supported approach introduces the concept of Privacy Level Agreement (PLA) which allows Public Administrations to customise their privacy policies based on the privacy preferences of each citizen.

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VASILIKI DIAMANTOPOULOU C.16

Diamantopoulou V., Angelopoulos K., Flake J., Praitano A., Ruiz J.F., Jürjens, J., Pavlidis M., Bonutto D., Castillo Sanz A., Mouratidis H., García Robles J., Tozzi A.E., “Privacy Data Management and Awareness for Public Administrations: A Case Study from the Healthcare Domain”, Proceedings of the APF2017 ENISA Annual Privacy Forum, June 2017, Vienna, Springer LNCS Development of Information Systems that ensure privacy is a challenging task that spans various fields such as technology, law and policy. Reports of recent privacy infringements indicate that we are far from not only achieving privacy but also from applying Privacy by Design principles. This is due to lack of holistic methods and tools which should enable to understand privacy issues, incorporate appropriate privacy controls during design-time and create and enforce a privacy policy during run-time. To address these issues, we present VisiOn Privacy Platform which provides holistic privacy management throughout the whole information system lifecycle. It contains a privacy aware process that is supported by a software platform and enables Data Controllers to ensure privacy and Data Subjects to gain control of their data, by participating in the privacy policy formulation. A case study from the healthcare domain is used to demonstrate the platform's benefits.

C.15

Alexopoulos H., Diamantopoulou V., Charalabidis Y., “The Evolutionary track of OGD portals: A Maturity Model”, Proceedings of the IFIP EGOV-EPART 2017 Conference, September 2017, St Petersburg, Russia, Springer LNCS Since its inception, open government data (OGD) as a free re-useable object has attracted the interest of researchers and practitioners, civil servants, citizens and businesses for different reasons in each target group. This study was designed to aggregate the research outcomes and developments through the recent years towards illustrating the evolutionary path of OGD portals by presenting an analysis of their characteristics in terms of a maturity model. A four-step methodology has been followed in order to analyse the literature and construct the maturity model. The results point out the two greater dimensions of OGD portals naming traditional and advanced evolving within three generations. The developed maturity model will guide policy makers by firstly identify the current level of their organisation and secondly design an efficient implementation to the required state.

C.14

Diamantopoulou V., Tsohou A., Loukis E., Gritzalis S., “Does the Development of Information System Resources Lead to the Development of Information Security Resources? An Empirical Investigation”, Proceedings of the AMCIS 2017 23rd Americas Conference on Information Systems, August 2017, Boston, USA, AIS Information Systems (IS) are nowadays considered the most important leverage for organizations to operate and gain a competitive advantage. Investments in IS technology, in the recruitment of high qualified IT personnel and the establishment of internal and external robust IT related partnerships are considered determinant factors for business success and continuity. As organizations increasingly rely on IS resources, they face more advanced IS security challenges. This paper explores the relationship between the development of IS resources and security resources; are organizations willing to invest more in IS security resources as they invest more on IS resources? The authors conduct an empirical investigation in organizations located in five Mediterranean countries. The sample includes responses from 61 CEOs, information security managers and IS managers. The results reveal that IS resources positively affect the IS security resources. The human capital plays the most important role for the adoption of IS security.

C.13

Diamantopoulou V., Pavlidis M., Mouratidis Η., “Privacy Level Agreements for Public Administration Information Systems”, Proceedings of the CAiSE Forum 2017 29th International

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VASILIKI DIAMANTOPOULOU Conference on Advanced Information Systems Engineering, pp. 97-104, X. Franh, J. Ralyté, R. Matulevičius, C. Salinesi, and R. Wieringa (Eds.), June 2017, Essen, Germany, CEUR LNCS Improving Public Administration (PA) operations and services is a major focus globally; they should be transparent, accountable and provide services that improve citizens' confidence and trust. In this context, it is important that PAs have the ability to dene agreements between citizens and PAs and that such agreements can be used in the context of PAs Information Systems to specify citizens' privacy needs, provide feedback on data sharing and enable PA departments to analyse privacy threats and vulnerabilities, compliance with laws and regulations and analyse trust relationships. We propose the use of the concept of Privacy Level Agreement (PLA) to address the aforementioned issues. The PLA is formally specified, based on an XML schema, which enables its automated use. C.12

Diamantopoulou V., Argyropoulos N., Kalloniatis C., Gritzalis S., “Supporting the Design of Privacy-Aware Business Processes via Privacy Process Partners”, Proceedings of the IEEE RCIS 2017 11th International Conference on Research Challenges in Information Science, pp. 187-198, S. Assar, O. Pastor, H. Mouratidis (Eds.), May 2017, Brighton, UK, IEEE CPS Conference Publishing Services Privacy is an increasingly important concern for modern software systems which handle personal and sensitive user information. Privacy by design has been established in order to highlight the path to be followed during a system’s design phase ensuring the appropriate level of privacy for the information it handles. Nonetheless, transitioning between privacy concerns identified early during the system’s design phase, and privacy implementing technologies to satisfy such concerns at the later development stages, remains a challenge. In order to overcome this issue, mainly caused by the lack of privacy-related expertise of software systems engineers, this work proposes a series of privacy process patterns. The proposed patterns encapsulate expert knowledge and provide predefined solutions for the satisfaction of different types of privacy concerns. The patterns presented in this work are used as a component of an existing privacy-aware system design methodology, through which they are applied to a real life system.

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Diamantopoulou V., Kalloniatis C., Gritzalis S., Mouratidis H., “Supporting Privacy by Design using Privacy Process Patterns”, Proceedings of the IFIP SEC 2017 32nd IFIP International Information Security Conference, pp. 491-505, S. De Capitani di Vimercati, F. Martinelli (Eds.), May 2017, Rome, Italy, Springer LNCS Advances in Information and Communication Technology (ICT) have had significant impact on every-day life and have allowed us to share, store and manipulate information easily and at any time. On the other hand, such situation also raises important privacy concerns. To deal with such concerns, the literature has identified the need to introduce a Privacy by Design (PbD) approach to support the elicitation and analysis of privacy requirements and their implementation through appropriate Privacy Enhancing Technologies. However, and despite all the work presented in the literature, there is still a gap between privacy design and implementation. This paper presents a set of Privacy Process Patterns that can be used to bridge that gap. To demonstrate the practical application of such patterns, we instantiate them in JavaScript Object Notation (JSON), we use them in conjunction with the Privacy Safeguard (PriS) methodology and we apply them to a real case study.

C.10

Charalabidis Υ., Alexopoulos C., Diamantopoulou V., Androutsopoulou A., “An open data and open services repository for supporting citizen-driven application development for governance”, Proceedings of the HICSS-49 2016 Hawaii International Conference on System

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VASILIKI DIAMANTOPOULOU Sciences, pp. 2596—2604, January 2016, Koloa, Hawaii, USA, IEEE CPS Conference Publishing Services Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples. C.9

Diamantopoulou V., Loukis E., Charalabidis Υ., “Is Information Systems Interoperability an Innovation Driver? An Empirical Investigation”, Proceedings of the EMCIS 2014 European, Mediterranean, and Middle Eastern Conference on Information Systems, N. M. Hindi, A. Ghoneim, M. Themistocleous, G. Viscusi (Eds.), October 2014, Doha, Qatar, EMCIS Most of the research that has been conducted on the business value of information systems (IS) interoperability focuses mainly on the efficiency related benefits it can generate, but deals much less with its potential to drive innovations in firms’ products/services and processes. Our study contributes to filling this research gap by empirically investigating the effect of interoperability of firm’s IS (meant as compliance with various types of relevant standards) on firm’s innovation performance. It is based on a large dataset from 14.065 European firms (from 25 countries and 10 sectors), which has been collected through the e-Business W@tch Survey of the European Commission, and is used for estimating product/service and process innovation models. It has been concluded that IS interoperability has strong positive effects both on product/service and process innovation, which are weaker than the corresponding effects of the degree of development of firms’ IS, but stronger than the effects of the degree of functional development of firm’s e-Sales IS; also they are stronger than the corresponding effects of R&D and competition (regarded as important innovation drivers according to previous literature). Finally, a comparison among different types of IS interoperability standards shows that their positive effects on firms’ innovation activity differ, with the industry-specific and the XML-horizontal standards having stronger effects of similar magnitudes, while the proprietary standards have weaker ones.

C.8

Loukis E., Charalabidis Υ., Diamantopoulou V., “The Effects of Information Systems Interoperability on Business Performance”, Proceedings of the EMCIS 2013 European, Mediterranean, and Middle Eastern Conference on Information Systems, A. Ghoneim, M. Kamal (Eds.), October 2013, Windsor, UK, EMCIS Extensive investments are made for the development of various types of information systems (IS) interoperability technologies, and also for their implementation at firm level. This necessitates the systematic study of the business value that IS interoperability technologies generate. However, quite limited empirical research has been conducted on this. Our study contributes to filling this research gap by presenting an empirical study of the effect of the adoption of three types of IS interoperability standards (industry-specific, XML-horizontal and proprietary ones) on the business benefits firms gain from their information and communication technologies (ICT) infrastructures. It is based on a large dataset from 14.065 European firms (from 25 countries and 10 sectors) collected through the e-Business W@tch Survey of the European Commission. For all these three types of IS interoperability standards it has been concluded that their adoption for establishing IS interoperability with cooperating firms (suppliers, business partners, customers) increases the business benefits gained from firm’s ICT infrastructure, both the cost reduction and

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VASILIKI DIAMANTOPOULOU the sales growth related ones. A comparison among these three types of IS interoperability standards shows that their positive effects on the ICT business benefits differ, with the industryspecific standards having the strongest effects, which are of similar magnitude with the ones of the degree of development of firm’s internal IS (widely recognized as the main determinants of these benefits). Furthermore, we have found that the adoption of industry-specific standards is particularly important for realizing sales growth related benefits from firm’s ICT infrastructure. C.7

Charalabidis Υ., Loukis E., Spiliotopoulou L., Diamantopoulou V., “A Framework for Utilizing Web 2.0 Social Media for Participative Governance”, Proceedings of the EMCIS 2013 European, Mediterranean, and Middle Eastern Conference on Information Systems, A. Ghoneim, M. Kamal (Eds.), October 2013, Windsor, UK, EMCIS The Web 2.0 social media have been initially exploited by private sector firms, in order to support mainly their marketing and customer relations functions, and there has been considerable research for developing frameworks and practices for the effective utilization of these new communication media in the private sector. Government started exploiting the high capabilities and popularity of the social media much later, so there has been much less research concerning their effective utilization by government agencies. This paper contributes to filling this research gap, presenting a novel framework for the effective utilization of the Web 2.0 social media by government agencies for promoting participative governance and applying crowdsourcing ideas. It is based on the centralised automated publishing of content and micro-applications to multiple Web 2.0 social media, and then collection of citizens’ interactions (e.g., comments, ratings) with them, based on central platform that uses efficiently the application programming interfaces (APIs) of these social media. Finally, citizens’ interactions are processed in this central platform using a variety of techniques (web analytics, opinion mining, simulation modelling) in order to provide finally useful analytics that offer substantial support to government decision and policy makers. Furthermore, an application and an evaluation model for the proposed framework are described, as well as an extension of it that combines active/moderated and passive/non-moderated crowdsourcing.

C.6

Arvanitis S., Loukis E., Diamantopoulou V., “Are ICT, Workplace Organization and Human Capital Relevant for Innovation? A Comparative Study Based on Swiss and Greek Micro Data”, 10th Annual International Industrial Organization Conference, pp. 32, May 2013, Boston, USA This paper examined the relationship between indicators for the intensity of use of ICT, several forms of workplace organization, and human capital and several measures of innovation performance at firm level in an innovation equation framework, in which was also controlled for standard innovation determinants such as demand, competition and firm size. The empirical part is based on data of Swiss and Greek firms. based on the same questionnaire for both countries and took place in 2005. This paper contributes to literature in three ways: first, it analyses the three most important factors, i.e. information technology, organization, human capita, that are considered to be drivers of innovation performance in the last fifteen to twenty years in the same setting, it uses several innovation indicators that cover both the input and the output side of the innovation process and, third, it does the analysis in a comparative setting for two countries, Greece and Switzerland, with quite different levels of technological and economic development.

C.5

Loukis E., Arvanitis S., Diamantopoulou V., “An Empirical Investigation of the Effect of Hard and Soft ICT Investment on Innovation Performance of Greek Firms”, Proceedings of the PCI 2012 16th Pan-Hellenic Conference on Informatics, pp.31-36, Vergados D., Lambrinoudakis C. (Eds.), October 2012, Piraeus, Greece, IEEE CPS Conference Publishing Services

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VASILIKI DIAMANTOPOULOU Firms have been making big investments in information and communication technologies (ICT) in the last twenty years. Therefore, the investigation of their effect on various aspects of business performance is necessary. This paper presents an empirical investigation and comparison of the effects of hard and soft ICT investment, and also of four ‘traditional’ innovation drivers (demand expectation, price and non-price competition, market concentration), on the innovation performance of Greek firms. In particular, we examine from this perspective four different types of soft ICT investment in ICT structures, personnel, skills and processes. Our results indicate that while in the innovation averse Greek national context none of the examined traditional innovation drivers have a statistically significant impact on the innovation performance of Greek firms, both hard ICT investment, and three of the examined types of soft ICT investment, have such positive impacts. Our results provide empirical evidence that both hard and soft ICT investment can be strong drivers of innovation, even in such innovation averse contexts, in which the classical innovation drivers do not affect innovation performance. C.4

Arvanitis S., Loukis E., Diamantopoulou V., “Soft ICT and Innovation Performance – An Empirical Investigation”, Proceedings of the EMCIS 2012 European, Mediterranean, and Middle Eastern Conference on Information Systems, pp. 426-440, A. Ghoneim, R. Klischewski, H. Schrödl, M. Kamal (Eds.), June 2012, Munich, Germany, EMCIS The limited number of previous empirical investigations of the effect of information and communication technologies (ICT) on innovation focus mainly on the ‘hard’ dimensions of ICT (i.e. firm’s ICT equipment). This paper presents an empirical investigation of the effect of five important ‘soft’ dimensions of ICT at firm level (ICT structure, personnel, skills, strategy, processes) on firm’s innovation performance (concerning both products/services and processes innovation). It is based on firm-level data collected through a survey of 271 Greek firms, which have been used for estimating regressions of product/service innovation and process innovation on measures of the hard ICT, the above five soft dimensions of ICT, and also four important ‘traditional’ innovation determinants identified from the long previous research in this area (demand expectation, price and non-price competition, market concentration). It is concluded that four of the examined soft dimensions of ICT (ICT personnel, skills, strategy and processes) have positive effects on firm’s innovation performance. Our results indicate that the soft dimensions of ICT at firm level are strong drivers of innovation, which increase considerably the positive contribution of ICT to firms’ innovation performance.

C.3

Loukis E., Charalabidis Υ., Diamantopoulou V., “Different Digital Moderated and NonModerated Mechanisms for Public Participation”, Proceedings of the EMCIS 2012 European, Mediterranean, and Middle Eastern Conference on Information Systems, Late Breaking Papers, pp. 63-73, A. Ghoneim, R. Klischewski, H. Schrödl, M. Kamal (Eds.), June 2012, Munich, Germany, EMCIS Several off-line mechanisms have been developed and applied for the participation of citizens in government policy making and services design. The increasing adoption of ICT, and especially the Internet, by individuals allows the development of a new generation of digital mechanisms for public participation (e-participation). The dominant digital mechanism has been in the last ten years the development of official e-participation websites by government agencies, which provide to the citizens information on government activities and also policies and services under formulation, and allow them to participate in relevant consultations in electronic fora. However, the effectiveness of this mechanism has been much lower than expectations. In this paper are presented three different digital mechanisms for public participation, which have been developed by the authors as part of European research projects. The first of them is based on the use of

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VASILIKI DIAMANTOPOULOU structured e-forum, in which citizens can enter only annotated postings according to a predefined discussion ontology. The second is based on the use of a central platform which can publish policy-related content and micro-applications to multiple social media simultaneously, and also collect and process data on citizens’ interaction with them (e.g., views, comments, ratings, votes, etc.). While the previous mechanisms were moderated by government, the third one – still under development as part of the European research project NOMAD - is non-moderated. It is based on the search by government agencies for content on a public policy under formulation, which has been created in numerous social media and other sources (e.g., blogs and micro-blogs, news sharing sites, online forums, etc.) by citizens freely, without any government initiation, stimulation or moderation, and the advanced processing of this content. C.2

Arvanitis S., Loukis E., Diamantopoulou V., “Information Systems and Innovation in Greek Firms – An Empirical Investigation”, Proceedings of the PCI 2011 15th Pan-Hellenic Conference on Informatics, pp. 315-320, N. Karanikolas, C. Douligeris (Eds.), September 2011, Kastoria, Greece, IEEE CPS Conference Publishing Services There has been an extensive theoretical literature during the last 20 years supporting that information and communication technologies (ICT) have a huge potential to drive significant innovations in firms’ processes, products and services, which can result in big performance improvements. However, limited empirical investigation of this innovation potential of ICT has been conducted. This paper presents an empirical investigation of the impact of two widely used types of information systems (IS) (internal and e-sales ones), and also of four important ‘traditional’ innovation determinants (demand expectation, price and non-price competition, market concentration) for comparison purposes, on innovation in Greek firms. It has been concluded that in the ‘innovation averse’ Greek national context both these IS types have a strong positive impact on innovation, whilst this does not hold for any of the examined ‘traditional’ innovation determinants.

C.1

Arvanitis S., Loukis E., Diamantopoulou V., “The Impact of Different Types of ICT on Innovation Performance of Greek Firms, European”, Proceedings of the EMCIS 2011 European, Mediterranean, and Middle Eastern Conference on Information Systems, pp. 609-623, A. Ghoneim, M. Themistocleous, D. Koufopoulos, M. Kamal (Eds.), May 2011, Athens, Greece, EMCIS [Best Practical Paper Award] It is widely recognised that innovation is of critical importance for the competitiveness and growth of firms, sectors and countries, so understanding its determinants is a critical research question. Beyond the ‘traditional’ innovation determinants identified by previous relevant research, there has been extensive theoretical literature on the potential of information and communication technologies (ICT) to drive innovation; however limited empirical investigation of it has been conducted. This paper presents an empirical investigation of the impact of three different ICT (internal information systems (IS), e-sales and e-procurements), and also – for comparison purposes – of four important ‘traditional’ innovation determinants (demand expectation, price and non-price competition, market concentration), on the innovation performance of Greek firms. It is based on firm-level data collected through a survey of 271 Greek firms. The results show that in the Greek ‘innovation averse’ national context (characterised by low level of innovation and uncertainly avoidance culture), though none of the examined ‘traditional’ innovation determinants has an impact on product and process innovation of firms, the internal IS have a strong positive impact on both product and process innovation, and the e-sales only on process innovation; on the contrary, e-procurement is not a driver of innovation. Our results indicate the high potential of ICT

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VASILIKI DIAMANTOPOULOU as innovation driver even in innovation averse contexts, which however varies between different types of ICT.

B.5 WORKSHOPS AND POSTERS IN PEER – REVIEW CONFERENCE PROCEEDINGS W.2

Diamantopoulou V., Pavlidis M., Mouratidis H., “Evaluation of a Security and Privacy Requirements Methodology using the Physics of Notations”, Proceedings of the SECPRE 2017 1st International Workshop on SECurity and Privacy Requirements Engineering, J. Mylopoulos, C. Kalloniatis (Eds.), September 2017, Oslo, Norway, Springer LNCS Security and Privacy Requirements Methodologies are considered an important part of the development process of systems, especially for the ones that contain and process a large amount of critical information and inevitably needs to remain secure and thus, ensuring privacy. These methodologies provide techniques, methods, and norms for tackling security and privacy issues in Information Systems. In this process, the utilisation of effective, clear and understandable modelling languages with sufficient notation is of utmost importance, since the produced models are used not only among IT experts or among security specialists, but also for communication among various stakeholders, in business environments or among novices in an academic environment. This paper evaluates the effectiveness of a Security and Privacy Requirements Engineering methodology, namely Secure Tropos on the nine principles of the Theory of Notation. Our qualitative analysis revealed a partial satisfaction of these principles.

W.1

Diamantopoulou V., Pavlidis M., “Visual Privacy Management in User Centric Open Environments”, Proceedings of the IEEE RCIS 2017 11th International Conference on Research Challenges in Information Science, May 2017, Brighton, UK, IEEE CPS Conference Publishing Services [Best Poster Award] In open and dynamic online services the exchange of information is demanded to be easy, simple and always available. However, potential users of online services are still reluctant to outsource sensitive data to these services, mainly due to lack of control over management and privacy issues of their data. This becomes more complex when dealing with Public Administrations (PAs) which handle data of citizens, where the latter are obliged, in many cases by law, to do so. This paper presents the VisiOn Privacy Platform, which analyses privacy preferences, and introduces the concept of the Privacy Level Agreement, capturing the PAs and citizens privacy requirements, thus supporting transparency and accountability for PAs.

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