“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning & focused effort.” ~ Paul J. Meyer
M A L AY S I A P R O D U C T I V I T Y C O R P O R AT I O N
CONTENT ABOUT MPC
02 03 04
About Malaysia Productivity Corporation Vision, Mission, Objectives Way Forward
OUR PROGRAMMES
17 25 71
Programme Schedule Programme Code : 100 ► Quality Environment Management System Programme Code : 200 ► Innovative & Creative Circle (ICC/KMK) Programme Code : 300 ► Lean Management Programme Code : 400 ► Quality & Performance Measurement Programme Code : 500 ► Team Excellence Convention/Seminars, Conferences In-House Programmes
MPC
SERVICES DIRECTORY 2016
77
Contact Us: MPC Offices
1
SERVICES DIRECTORY 2016
About MPC MPC was established over 40 years ago and has subsequently been a training provider in the field of management system and advisory services to public and private sectors. Ever since, the focus of MPC has expanded as a provider of research services and systems development services in the early 1990s. In 1995, MPC started to focus on the productivity and the uplifting of industrial efficiency and later in 2000, benchmarking and sharing best practices. Currently, the main focus of MPC is to become the driver of productivity growth and high impact innovations. The shift and development towards this focus is aligned with the industrial needs which have changed in line with the economy, social, and information technology development. In the 10th Malaysia Plan, the Malaysia Productivity Corporation (MPC) is mandated to review those regulations affecting the conduct of business in Malaysia with the view to modernize business regulations.
2
This is crucial in order for the country to move towards its aspiration of becoming a high income nation. Towards this, MPC has embarked on review of existing business regulations with the focus on the 12 National Key Economic Areas (NKEA) which have been identified as having high growth potential.
Productivity continues to be the integral component in Malaysia’s quest to become a high income economy by 2020 - our national agenda. MPC has been revamped since October 2010 towards achieving a quantum leap in productivity and efficiency through high impact productivity and innovation drivers as further growth must come from higher TFP.
SERVICES DIRECTORY 2016
Vision
Mission Objectives
Vision ► The leading organisation in productivity enhancement for global competitiveness and innovation.
Mission ► To deliver high impact services towards achieving performance excellence through innovation for the betterment of life.
Objective ► Providing value-added information on productivity, quality, competitiveness and best practices through research activities and databases. ► Developing human capital and organisational excellence for building a knowledge-based society through training, systems development and best practices. ► Nurturing innovative and creative culture for productivity and competitiveness through partnership programmes. ► Conducting review on regulation and promotion Good Regulatory Practice to create a more competitive business environment. OBJECTIVE
VISION
MISSION
3
SERVICES DIRECTORY 2016
Towards a Quantum Leap Impact on Productivity, Quality, Competitive & Innovation (PQCI) 1960
1990
1995
2000
2005 2010
2010 2015
2016 - 2020 Gamer Changer : Unlocking The Potential of Productivity
High Impact Productivity & Innovation Drivers Competitiveness & Innovation Benchmarking & Best Practices Productivity & Enhancement Efficiency Research & System Development Management Training & Advisory Services 4
SERVICES DIRECTORY 2016
Strategic Priorities
SR EI BE KM GC
SMART REGULATION Monitor, review, assess and provide recommendations for policy, regulatory changes on existing and new regulations to enhance national productivity and innovation.
ENTERPRISE INNOVATION Improve innovation at companies by creating and implementing ecosystems to address the entire innovation value chain.
BUSINESS EXCELLENCE Measure and certify companies and showcase role models to spur competition and set best practices for others to emulate.
KNOWLEDGE BASED MANAGEMENT Create knowledge base with productivity and industry reports and provide fact based on productivity and innovation.
GLOBAL COMPETITIVENESS Develop global and national macroeconomic knowledge base on Malaysia’s competitiveness.
5
SERVICES DIRECTORY 2016
SMART REGULATION
Modernising Business Regulation Comprehensive review of existing regulations to remove unnecessary rules and compliance costs
Provide international best practices on regulatory review
Undertake relevant productivity research impact of regulations on the growth of local companies
Overseeing the implementation
6
SMART REGULATION (SR)
Undertake a cost-benefit analysis of new policies and regulations to assess the impact on the economy
Make recommendations to the cabinet on policy and regulatory changes that will enhance productivity and competitiveness
SERVICES DIRECTORY 2016
7
SERVICES DIRECTORY 2016
8
SERVICES DIRECTORY 2016
Enterprise Innovation
Outshine Performance through Innovation Innovation Mindset Inculcate innovation and creativity in organization Increase the awareness on the importance of creativity and innovation in organization
Culture Development
Improve the capacity of the enterprise towards higher efficiency in the following aspects : Rate of innovation in organisational strategy Resources for innovation
Introduce new innovation paradigm through organizational values and behaviour
Knowledge for information management Communication
Enhance the leadership system and organisational direction
Culture Development
Capacity
Physical environment
ENTERPRISE INNOVATION (EI)
Culture Development
Connectivity
Capability
Inculcate sharing culture among enterprises
Nurture the mindset of employees in improving the organisational innovation capability
Share best practices Benchmark excellent enterprise performance Develop strategies for external relationships and alliances Enhance management of external relationships, alliance and networks
Culture Development
Increase the enterprise innovation capability through strategic planning and innovation Facilitate the deployment of competency plans effectively Provide productivity tool and techniques in facilitating process improvement
9
SERVICES DIRECTORY 2016
Enterprise Innovation Intervention Programmes Roadmap
EXIT
Phase 1 Innovation Mindset
Phase 2 Capacity & Capability Building
To introduce a new innovation paradigm.
To increase enterprise innovation capability
To increase the awareness about the importance of creativity and innovation organisation.
To improve
Entry Point
To nurture improvement mindset and the enterprise employees
Phase 3 Connectivity
Exit Assessment
To inculcate sharing culture among enterprise
Participate in Malaysia Productivity and Innovation Class, Industry Excellence Award
To share best practices To benchmark excellent enterprise performance
Culture Development Innovation Supporting Publications
Business Diagnostic
Case Study & Models
Proccess Innovation
Innovation Mindset
Marketing Innovation
Business Diagnostic Business Excellence Assessment
Organisation Innovation Sharing & Best Practices New Intervention
Research and Survey 10
Policy Review
SERVICES DIRECTORY 2016
Lean Management WHAT IS LEAN? elimination of non-value added activities (waste) to the customers in any process.
WHY LEAN? investment in the implementation of Lean Management has successfully proven to increase from the implementation of Lean Management are as below :
AREA CUSTOMER
BENEFITS Actions various needs and requirements of customers.
Improves the quality of productions and services, thereby increasing customers’ satisfaction.
EMPLOYEE
Coordinates employees’ needs with the responsibility towards the company.
Improvises communication between the managers and employees; employees’ motivation helps to create greater commitment. Makes the company more competitive. COMPANY
Improves the management of the organisation. Lessens the planning time and focuses on the implementation.
Fosters Kaizen culture and innovation into an organisation.
COST
Improves Reduces waste in the process of work from beginning to end. Helps
1111
SERVICES DIRECTORY 2016
12
SERVICES DIRECTORY 2016
Business Excellence
Sustaining Productivity Growth through Business Excellence People & Product Innovation • Adopting, adapting and innovating Business Excellence products and materials • Developing and innovating Quality Environment (QE) Standards • Engagement for the development of Practitioners, Assessors and Consultants
BUSINESS EXCELLENCE (BE)
Organisational Transformation
• Intervention programmes in the forms of training and consultancy • Audit based on QE Standards • Assessment based on Business Excellence Framework
• Prime Minister Industrial Excellence Award • Industry Excellence Award • 5S Certification • Certification for Practitioners, Assessors and Consultants
Awards & Recognitions
13
SERVICES DIRECTORY 2016
Knowledge Management
Knowledge Sharing is Power Driving productivity through information technology and multimedia support Facilitate knowledge transfer and disseminate using interactive systems and applications
‘Upkeep’ the institutional memory and referral centre for information
KNOWLEDGE ACCESSIBILITY Archive both tacit and explicit knowledge, data and information on productivity, competitiveness and innovation
Provide benchmarks for higher performance and best practices case experiences to expedite learning
KNOWLEDGE MANAGEMENT (KM) Establish Malaysia Industry Productivity Database: Productivity indicators for industries to benchmark and as input to policy maker.
Develop instruments and indicators to facilitate companies to improve productivity
KNOWLEDGE TRANSFORMATION Create employee productivity framework to measure and reward employees based on performance
Establish Customer Satisfaction Index (CSI) to promote a culture of service excellence Research to identify issues and recommendeation to improve and enhance employees, companies and industries productivity performance
14
SERVICES DIRECTORY 2016
Global Competitiveness
Collaborate to Compete Strengthen Public-Private collaboration in areas of Trade & Investment, Productivity and Efficiency, Education, Health & Environment and Technology & Innovation Establish Taskforces and working groups to enhance competitiveness Develop Strategies and Action Plans
Dissemination of competitiveness information through printed electronic publications Organise Round Table Discussions (RTD), media engagements,conferences, seminars and workshops
COMPETITIVENESS MONITORING
MANAGING PERCEPTION
GLOBAL COMPETITIVENESS (GC)
STRATEGIC NETWORKING & ENGAGEMENT
Establish International and local collaboration with competitiveness champions Data acquisition and verification with partner institutes Develop national competitiveness linkages Facilitate dialogues to address competitiveness issues
STATE COMPETITIVENESS STUDY
Provide benchmarks and best practices at state and regional levels Develop state and regional competitiveness profiling Engagement with state level stakeholders to enhance competitiveness
15
OUR SOCIAL NETWORK SERVICES DIRECTORY 2016
M-PRODUCTIVITY MOBILE APPS
M-Productivity App
Allow client to receive latest news & information from Malaysia Productivity Corporation (MPC)
SCAN QR & BARCODE
16
V I S I T W W W. M P C . G O V. M Y F O R M O R E D E TA I L S
Programme Schedule
SERVICES DIRECTORY 2016
Programme Schedule
“The reward for work well done is the opportunity to do more.” (Jonas Salk)
17
SERVICES DIRECTORY 2016
January Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
101
Amalan Persekitaran Berkualiti 5S
12 -13 Jan
Kuching
1060
848
Jerry Shahrizal Abd Aziz
Associate
February Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
202
Innovative and Creative Circle (ICC) for Facilitator
16 - 17 Feb
Petaling Jaya
1060
848
Mohamad Nor Bolhi
102
Audit Dalaman Amalan Persekitaran Berkualiti 5S
16 - 17 Feb
Kuching
1060
848
Anis Marina Abd Wahab
202
Innovative and Creative Circle (ICC) for Facilitator
23 - 24 Feb
Kota Kinabalu
1060
848
Edward Binty
Feb Apr
P. Pinang, Johor, Petaling Jaya, Kelantan, Terengganu, Sabah & Sarawak, Cyberjaya, Kuantan, Melaka, Perak
Free
N/A
Mohammad Khairul Hakimin Zainoor/ Shahidah Samsudin
509
Competitiveness Champion Programme Workshop
Associate
March Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
401
Measuring Organisational Performance Through i-COMPASS
1-2 Mar
Pulau Pinang
1060
848
Mohd. Khairil Anuar Amir Hamzah
104
Quality Environment Management System (QEMS): 5S Implementation
1-2 Mar
Kota Kinabalu
1060
848
Darul Adizul Ishak
103
Quality Environment Management System (QEMS): Internal Audit for 5S
15 - 16 Mar
Pulau Pinang
1060
848
Kasturi Devi A/P Appanna
18
Associate
SERVICES DIRECTORY 2016 Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
101
Amalan Persekitaran Berkualiti 5S
15 - 16 Mar
Petaling Jaya
1060
848
Al Hisyam Abdul Halim
201
Innovative and Creative Circle (ICC) : Implementation Guide
21 – 23 Mar
Johor Bahru
1060
848
Megat amirul Saifulnizam
201
Innovative Creative Circle (ICC): Implementation Guide
22 - 23 Mar
Kuching
1060
848
Waila Mohd. Nasir
507
Mini Convention on Team Excellence: Northern Region
24 Mar
Pulau Pinang
NA
Nursyahida Muhamad Aszahari
301
Lean Management : Value Stream Mapping (VSM)
23 - 24 Mar
Petaling Jaya
1060
848
Norhasimah Ibrahim
104
Quality Environment Management System (QEMS): 5S Implementation
28 - 29 Mar
Johor Bahru
1060
848
Muhammad Hafiz Sabarudin
507
Mini Convention on Team Excellence: MPC HQ
30 Mar
Petaling Jaya
P: 212.00 O: 243.80
NA
Safniwati Jasri
Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
507
Mini Convention on Team Excellence: Southern Region
5 Apr
Johor Bahru
P: 212.00 O: 243.80
NA
Megat Amirul
301
Lean Management: Value Stream Mapping (VSM)
5 - 6 Apr
Pulau Pinang
1060
848
Josffa Ismail
202
Innovative and Creative Circle (ICC) for Facilitator
12 – 13 Apr
Melaka
1060
848
Zul Ezwan Muhamad
504
Lean Creanova
Apr
TBC
TBC
NA
Safniwati Jasri
P: 212.00 O: 243.80
Associate
April Associate
19
SERVICES DIRECTORY 2016 Fee (RM) (inclusive of 6% GST)
P&I
PIC
NA
Jerry Shahnizal Ab Aziz
848
Mohd Afiq Ramli
NA
Ingrid Ng Edy
1060
848
Mazuan Salih
1060
848
Jerry Shahrizal Abd Aziz
NA
Mohd Hilmi Mohd Idris Nazeri Ariffin Madon
1590
1272
Al-Hisyam Abdul Halim
Pulau Pinang
1060
848
Kasturi Devi A/P Appanna
27 - 28 Apr
Johor Bahru
1060
848
Nazilah Ahmad
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
103
Quality Environment Management System (QEMS): Internal Audit for 5S
9 - 10 May
Melaka
1060
848
Megat Amirul Saifulnizam
307
Improving Organisational Perfomance Through Material Cost Saving (MCS)
10 - 11 May
Petaling Jaya
1060
848
Mariatul Af-Ida Hassan Suffian Ahmad
203
ICC Untuk Pelaksana
10 - 11 May
Kota Kinabalu
1060
848
Edward Binty
Code
Programme
Date
Venue
507
Mini Convention on Team Excellence: Sarawak Region
6 Apr
Kuching
303
Lean Management : Tools & Technique
12 - 13 Apr
Petaling Jaya
507
Mini Convention on Team Excellence: Sabah Region
13 - Apr
Kota Kinabalu
301
Lean Management:Value Stream Mapping (VSM)
18 - 19 Apr
Johor Bahru
305
Process Efficiency Through Lean Management
19 - 20 Apr
Kuching
507
Mini Convention on Team Excellence: East Coast Region
20 - Apr
Kuantan
205
Kem Team Excellence untuk Kecemerlangan Organisasi
26 - 28 Apr
Petaling Jaya
206
TRIZ Level 1 for Practitioners
27 - 28 Apr
204
Innovative and Creative Circle (ICC) :Judging Presentation Effectively
Code
P: 212.00 O: 243.80 1060 P: 212.00 O: 243.80
P: 212.00 O: 243.80
Associate
May
20
Associate
SERVICES DIRECTORY 2016 Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
205
Kem Team Excellence untuk Kecemerlangan Organisasi
15 - 17 May
Cherating
1590
1272
En. Nazeri Arifin Madon
102
Audit Dalaman Amalan Persekitaran Berkualiti 5S
16 - 17 May
Kuala Terengganu
1060
848
Mohd. Hosni Mamat @ Ariffin
501
International Team Excellence Award (ITEA)
4-6 May
Milwaukee, Wisconsin, USA
USD895
NA
Rusdi Muda/ Safniwati Jasri
103
Quality Environment Management System (QEMS) : Internal Audit for 5S
17 - 18 May
Kota Bharu
1060
848
Kartin Haslinda Che Mat
ICC Untuk Pelaksana
24 - 25 May
Petaling Jaya
1060
848
Mohd Faizol Abdul Rahman
Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
205
Kem Team Excellence untuk Kecemerlangan Organisasi
1 - 3 Jun
Pulau Pinang
1590
1272
Adlina Snawi
203
ICC Untuk Pelaksana
6 - 7 Jun
Kuala Terengganu
1060
848
Mohd. Hosni Mamat @ Ariffin
Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
105
Quality Environment Management System (QEMS) Specialist
26 - 27 Jul
Pulau Pinang
1060
848
Adlina Snawi
304
Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses
26 - 27 Jul
Kota Kinabalu
1060
848
Darul Adizul Ishak
203
Associate
June Associate
July Associate
21
SERVICES DIRECTORY 2016
August Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
302
Pengenalan Kepada Pengurusan Lean
1- 2 Aug
Kota Bharu
1060
848
Kartin Haslinda Che Mat
508
Regional Convention on Team Excellence: Northern Region
3–4 Aug
Langkawi
NA
Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah
302
Pengenalan Kepada Pengurusan Lean
8 - 9 Aug
Kuala Terengganu
1060
848
Muhaslizawati Mohd Bakri
304
Lean Management : Amalan Kaizen Untuk Meningkat Kecekapan Proses
16 - 17 Aug
Petaling Jaya
1060
848
Sabri Hassan
508
Regional Convention on Team Excellence: MPC HQ
9 – 10 Aug
Petaling Jaya
P: 243.80 O: 265.00
NA
Nur Syahrina Muhamad Nor
508
Regional Convention on Team Excellence: Southern Region
15 – 16 August
Johor Bahru
P: 243.80 O: 265.00
NA
Zul Ezwan Nazilah
508
Regional Convention on Team Excellence: Sarawak Region
17 - 18 Aug
Kuching
P: 243.80 O: 265.00
NA
Waila Jerry
508
Regional Convention on Team Excellence: Sabah Region
17 - 18 Aug
Kota Kinabalu
P: 243.80 O: 265.00
NA
Darul Adizul Ishak
402
Kursus Peningkatan Produktiviti Organisasi melalui Productivity-Linked Wages System (PLWS)
23 - 24 Aug
Pulau Pinang
848
Mohd. Khairil Anuar Amir Hamzah
508
Regional Convention on Team Excellence: East Coast Region
23 - 24 Aug
Kelantan
NA
Hazwani Nadiah Ismail
502
International Convention on Quality Control Circle (ICQCC)
23 – 26 Aug
Thailand
NA
Safniwati Jasri
22
P: 243.80 O: 265.00
1060
P: 243.80 O: 265.00
TBC
Associate
SERVICES DIRECTORY 2016
September Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
308
Pengurusan Fail Dan Rekod Yang Tidak Aktif
6-7 Sept
Kuching
1060
848
Waila Mohd. Nasir
503
The International Exposition of Team Excellence (IETEX)
Sept
Singapura
TBC
NA
Nur Syahrina Jayaletchumi
304
Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses
5–6 Sept
Melaka
1060
848
Mazuan Salih
306
Lean Management : Total Productive Maintenance (TPM)
27 - 28 Sept
Kota Kinabalu
1060
848
Ingrid Ng Edy
Associate
October Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
307
Improving Organisational Performance Through Material Cost Saving (MCS)
11 - 12 Oct
Johor Bahru
1060
848
Nazilah Ahmad
103
Quality Environment Management System (QEMS) 5S Internal Audit
11 - 12 Oct
Kota Kinabalu
1060
848
Darul Adizul Ishak
306
Lean Management : Total Productive Maintenance (TPM)
18 - 19 Oct
Petaling Jaya
1060
848
Mohd Azhar Zainuddin
307
Improving Organisational Perfomance Through Material Cost Saving (MCS)
19 - 20 Oct
Kuching
1060
848
Waila Mohd. Nasir
506
APIC 2016: 1.National Team Excellence Convention on Innovative & Creative Circle (ICC) 2.National Quality Team Excellence Convention on Quality Environment (QE/5S)
25 - 27 Oct
Malaysia
P: 500 O: 550
NA
Safniwati Jasri
Associate
23
SERVICES DIRECTORY 2016
November Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
307
Improving Organisational Perfomance Through Material Cost Saving (MCS)
15 - 16 Nov
Kota Kinabalu
1060
848
Edward Binty
304
Lean Management: Amalan Kaizen Untuk Meningkatkan Kecekapan Proses
17 - 18 Nov
Kuantan
1060
848
Mohd Hilmi Idris
505
22nd Asian Asian Pacific on Quality Conference (APQC)
20 – 23 Nov
TBC
TBC
NA
Vimala R Muniandy
24
Associate
100
Quality Environment Management System
SERVICES DIRECTORY 2016
Programme Code : 100 Quality Environment Management System
“You cannot mandate productivity, you must provide the tools to let people become their best”. (Steve Jobs)
25
SERVICES DIRECTORY 2016
100 : Quality Environment Management System
Code
101
102
103
104
105
26
Programme
Amalan Persekitaran Berkualiti 5S
Audit Dalaman Amalan Persekitaran Berkualiti 5S
Quality Environment Management System (QEMS): Internal Audit for 5S
Quality Environment Management System (QEMS): 5S Implementation
Quality Environment Management System (QEMS) Specialist
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
12 - 13 Jan
Kuching
1060
848
Jerry Shahrizal Abd Aziz
15 - 16 Mar
Petaling Jaya
1060
848
Al Hisyam Abdul Halim
16 - 17 Feb
Kuching
1060
848
Anis Marina Abd Wahab
16 - 17 May
Kuala Terengganu
1060
848
Mohd. Hosni Mamat @ Ariffin
15 - 16 Mar
Pulau Pinang
1060
848
Kasturi Devi A/P Appanna
9 - 10 May
Melaka
1060
848
Megat Amirul Saifulnizam
17 - 18 May
Kota Bharu
1060
848
Kartin Haslinda Che Mat
11 - 12 Oct
Kota Kinabalu
1060
848
Darul Adizul Ishak
1-2 Mar
Kota Kinabalu
1060
848
Darul Adizul Ishak
28 - 29 Mar
Johor Bahru
1060
848
Muhammad Hafiz Sabarudin
26-27 Jul
Pulau Pinang
1060
848
Adlina Snawi
Associate
Di akhir program ini, para peserta akan dapat: • Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti (5S). • Mengetahui faedah Amalan Persekitaran Berkualiti (5S) ke arah peningkatan produktiviti dan kualiti • Memahami kaedah melaksanakan Amalan Persekitaran Berkualiti (5S) secara berkesan dan hubungkait dengan Petunjuk Prestasi Utama (KPI). • Memahami tentang persediaan untuk persijilan Amalan Persekitaran Berkualiti (5S)
• Pengurusan atasan • Pengurus / Eksekutif • Penyelia • Operater
• Langkah-langkah Pelaksanaan Amalan Persekitaran Berkualiti (5S) secara sistematik • Pengukuran KPI dalam Amalan Persekitaran Berkualiti (5S) • Strategi pengekalan Amalan Persekitaran Berkualiti (5S) • Persiapan untuk persijilan
KANDUNGAN
• Keberkesanan Amalan Persekitaran Berkualiti (5S) • Aktiviti Amalan Persekitaran Berkualiti (5S) • Kaizen dan inovasi dalam Amalan Persekitaran Berkualiti (5S) • Memahami falsafah dan kekuatan Amalan Persekitaran Berkualiti (5S) • Lokasi Amalan Persekitaran Berkualiti (5S) ► Contoh terbaik • Perkongsian Pengalaman dengan Organisasi
Hari 2
PESERTA
Hari 1
RASIONAL
Amalan Persekitaran Berkualiti (5S) adalah satu konsep untuk mewujudkan persekitaran berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur dan selesa sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta menjimatkan kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat kerja lebih efiesen dan produktif ke arah kecemerlangan organisasi.
101
OBJEKTIF
AMALAN PERSEKITARAN BERKUALITI 5S
27
RASIONAL
AUDIT DALAMAN AMALAN PERSEKITARAN BERKUALITI 5S Aktiviti Amalan Persekitaran Berkualiti (5S) memerlukan beberapa langkah praktikal untuk memastikan amalannya menjadi budaya kerja. Di samping aktiviti promosi dan latihan aktiviti audit dalaman adalah penting untuk mengukur tahap pencapaian amalan ini sepanjang masa. Tindakan pembetulan atau penambahbaikan boleh diambil selepas audit dalaman ini dijalankan. Kaedah ini merupakan satu proses agar sistem ini menjadi amalan berterusan di kalangan pekerja – pekerja sesebuah syarikat itu.
OBJEKTIF
102
Di akhir program ini, para peserta akan dapat: • Memahami kepentingan audit dalaman Sistem Amalan Persekitaran Berkualiti (5S). • Memperolehi pendedahan yang tepat tentang kaedah menjalankan aktiviti audit dalaman. • Mengetahui aspek audit seperti dokumentasi dan praktikal Amalan Persekitaran Berkualiti (5S). • Mempunyai keyakinan menjadi juruaudit dalaman.
PESERTA
KANDUNGAN
Hari 1
28
• Asas audit Amalan Persekitaran Berkualiti (5S) • Kriteria untuk pemarkahan audit • Aspek penilaian, kriteria penilaian • Pengukuran KPI dalaman Amalan Persekitaran Berkualiti (5S) • Pelan aktiviti audit amalan persekitaran berkualiti (5S) dan kaedah penilaian • Latihan audit dalaman (perkongsian pengalaman dengan organisasi contoh)
• Pengurusan atasan • Pengurus / Eksekutif • Penyelia • Operater
Hari 2 • Pembentangan kumpulan dan mengurus keputusan audit • Skim insentif dan merekod aktiviti penambahbaikan
At the end of the programme, participants should be able to: • Understand the importance of Quality Environment internal audit • Be exposed to the method of conducting internal audit • Gain knowledge on important aspects of Quality Environment documentation and practices • Plan proper reward and recognition • Instill confidence as an auditor
• Quality Environment Practice Facilitator • Internal Auditor • Supervisor
• Quality Environment improvement impact indicators • Kaizen suggestions • Quality Environment excellent group • Workplace practical audit • Quality Environment Practice and audit documentation
CONTENTS
• Quality Environment Practice basic audit • Quality Environment Practice auditing criteria • Evaluation aspects • Quality Environment Practice audit activity plan • Evaluation method • Management of audit result • Recognition/ encouragement scheme Quality Environment Practice improvement records
Day 2
PARTICIPANTS
Day 1
RATIONALE
In sustaining Quality Environment Practice as work culture, an organisation requires practical initiation to move its employees. In addition to promotion and training, audit activity is vital in measuring Quality Environment Practice progress at all times. Correction and improvement can be done after internal audit has been executed. This method will assist Quality Environment Practice to be implemented at all times.
103
OBJECTIVES
QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS) : 5S INTERNAL AUDIT
29
OBJECTIVES
RATIONALE
104
QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS): 5S IMPLEMENTATION Quality Environment (QE) practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. If all workers treat Quality Environment (QE) practice as a daily activity, work definitely become faster and easier. A major attraction of 5S is that it does not require capital investment. The heart of the concept is the belief that positive change occurs through investing in people “with every pair of hands comes a free brain”. Therefore, implementation, though not cost-free, can be a minimal cost investment. This makes Quality Environment (QE) practice accessible and achievable for all types of organisations. Through the implementation and practices of Quality Environment (QE) practice everyone is able to contribute towards increasing company’s productivity and quality. A successful Quality Environment (QE) practice, programme will contribute to a change in culture, processes and work practice. At the end of the programme, participants should be able to: Understand the importance of Quality Environment (QE) practice concept Develop teamwork spirit among workers in order to achieve company’s goals Understand the ideas to implement Quality Environment (QE) practice at workplace
PARTICIPANTS
CONTENTS
Day 1
30
• The importance of productivity and quality • Understanding the Concept of Quality Environment (QE) practice • Benefits of Quality Environment (QE) practice • Quality Environment (QE)practice Excellence Location (Slides) • Key to Quality Environment (QE) practice for successful improvement • Step by Step Implementation of Quality Environment (QE) Practice Programme
Who should attend this course? • Manager • Executive • Supervisor
Day 2 • Step 1 & 2 - Preparation and Official Announcement
• Step 3 & 4 - Big Cleaning and Initial Seiri • Step 5
- Daily Seiri, Seiton and Seiso
• Step 6
- Periodic Quality Environment (QE) practice Audit
• Recognition and Appreciation • Maintaining / Sustaining Quality Environment (QE) practice
At the end of the programme, participants should be able to: • Become a pool of local experts in delivering training and system development on QE • Understand the significance of QEMS as a standard and its implication to businesses • Become certified trainers and consultants in compliance with Accreditation Certification Body (ACB) – Work Environment Management System
• Interpretation on QEMS Requirement Clause • Work Environment as per Standards Requirement
• Auditors • Consultants & MPC’s registered consultants • Managers / Executives / those who are involved in QEMS
CONTENTS
• Introduction to Quality Environment Management System Requirement (QEMS): New Standard Application • Elements & Requirements of QEMS Requirement • Planning & Implementation • Benefit of Implementing QEMS
Day 2
PARTICIPANTS
Day 1
RATIONALE
This programme is a result of discussions with Department Standards of Malaysia (DSM) in preparing competent personnel that have interest to become auditors or trainers on Quality Environment Management System (QEMS). Currently, the QEMS Standard developed by MPC will be the only standard for the practitioners to comply withTechnical Working Group organized by DSM. Those personnel who has gone through this programme may qualify to attend this 40-hours training programme as an assessor.
105
OBJECTIVES
QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS) SPECIALIST
31
SERVICES DIRECTORY 2016
OUTSHINE PERFORMANCE THROUGH INNOVATION
CAPACITY BUILDING
32
Innovative & Creative Circle (ICC)
“Work gives you meaning and purpose and life is empty without it.” (Stephen Hawking)
Innovative & Creative Circle (ICC)
Programme Code: 200
SERVICES DIRECTORY 2016
200 : Innovative & Creative Circle (ICC) Code
201
202
203
204
205
206
34
Programme
Innovative and Creative Circle (ICC) : Implementation Guide
Innovative and Creative Circle (ICC) for Facilitator
ICC Untuk Pelaksana
Innovative and Creative Circle (ICC) :Judging Presentation Effectively
Kem Team Excellence untuk Kecemerlangan Organisasi
TRIZ Level 1 for Practitioners
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
21 – 23 Mar
Johor Bahru
1060
848
Megat amirul Saifulnizam
22–23 Mar
Kuching
1060
848
Waila Mohd. Nasir
16-17 Feb
Petaling Jaya
1060
848
Mohamad Nor Bolhi
23-24 Feb
Kota Kinabalu
1060
848
Edward Binty
12 – 13 Apr
Melaka
1060
848
Zul Ezwan Muhamad
10-11 May
Kota Kinabalu
1060
848
Edward Binty
24-25 May
Petaling Jaya
1060
848
Mohd Faizol Abdul Rahman
6-7 Jun
Kuala Terengganu
1060
848
Mohd. Hosni Mamat @ Ariffin
27-28 Apr
Johor Bahru
1060
848
Nazilah Ahmad
26-28 Apr
Petaling Jaya
1590
1272
En. Al Hisyam Abdul Halim
15-17 May
Cherating
1590
1272
En. Nazeri Arifin Madon
1-3 Jun
Pulau Pinang
1590
1272
Adlina Snawi
27-28 Apr
Pulau Pinang
1060
848
Kasturi Devi A/P Appanna
Associate
OBJECTIVES
This programme will provide guidance for group members and facilitators of the ICC. It helps then to motivate and provide their group members with concepts and ways to work on the project. It will also assist the facilitator to carry out the task as a mediator between management and the group to solve problems arise pertaining to ICC activities. This programme highlights the roles, knowledge and exposure that a facilitator should execute the ICC activities.
At the end of this programme, participants should be able to : • Understand the basic concept, operation and philosophy of ICC • To apply the concept in solving quality related problem creatively
• Manager • Executive • Supervisor
• Introduction to 7 QC Tools: ► Check sheet ► Cause and effect diagram ► Pareto diagram ► Graphs and charts • Group Discussion and Exercise ► Scatter diagram ► Histogram ► Control Chart
CONTENTS
• Understand the basic concept, operation and philosophy of ICC • To apply the concept in solving quality related problem creatively
Day 2
PARTICIPANTS
Day 1
201 RATIONALE
INNOVATIVE AND CREATIVE CIRCLE (ICC) : IMPLEMENTATION GUIDE
35
OBJECTIVES
RATIONALE
202
INNOVATIVE AND CREATIVE CIRCLE (ICC) FOR FACILITATOR The roles of ICC facilitator are to facilitate, motivate and provide group members with the concepts and implementation of ICC project. The facilitator also acts as a mediator between management and the group to solve any problems pertaining to ICC. This programme highlights the importance of roles, knowledge and exposure that a facilitator should acquire to execute the activities.
At the end of the programme, participants should be able to: • Understand the basic concept, operation and philosophy of ICC • Train, facilitate and guide ICC members in carrying out their projects • Determine the feasibility of ICC activities in their own organisation
PARTICIPANTS
CONTENTS
Day 1
36
• ICC: Concept and philosophy ► Structure and operation of ICC ► Facilitators : Roles and responsibilities ► Group Leader : Roles and responsibilities ► Circle Member : Roles and responsibilities • Concept of problem solving ► PDCA Cycle
• Manager • Executive • Supervisor
Day 2 • Introduction to 7QC Tools: ► Check sheet ► Cause and Effect Diagram ► Pareto Diagram ► Graphs and Charts ► Scatter Diagram ► Histogram ► Control Chart • ICC Project: Format and Guidelines • ICC Project: Preparation • Presentation of ICC Project
Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu menghasilkan barangan dan perkhidmatan dengan lebih berkualiti. Salah satu kaedah yang efektif adalah melalui penglibatan di dalam aktiviti kumpulan ‘Innovative and Creative Circle’ (ICC). Aktiviti ini menyumbang ke arah usaha penambahbaikan berterusan.
• Pengurus / Eksekutif • Penyelia • Operator
• Sambungan alat-alat ICC ► Gambarajah Pareto ► Carta • Perbincangan kumpulan dan latihan • Persembahan kumpulan
KANDUNGAN
• Pengenalan konsep dan falsafah ICC • Struktur organisasi ICC ► Peranan dan tanggungjawab ahli kumpulan • Proses Penyelesaian Masalah ► Kitaran PDCA • Pengenalan Alat-Alat ICC ► Senarai Semak Gambarajah Sebab dan Akibat
Hari 2
PESERTA
Hari 1
OBJEKTIF
Di akhir program ini, para peserta akan dapat: • Memahami konsep dan falsafah ICC • Memahami teknik penyelesaian masalah • Mengaplikasikan teknik dan alat-alat ICC
203 RASIONAL
ICC UNTUK PELAKSANA
37
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
204
38
INNOVATIVE AND CREATIVE CIRCLE (ICC) : JUDGING PRESENTATION EFFECTIVELY Innovative and Creative Circle(ICC) activities applied various models and methodologies. Thus, many approaches were used during the circles’ presentation. To assess the presentation effectively and objectively, the assessor are required to possessed the skills to evaluate the presentation.
At the end of this programme, participants should be able to: • Understand the presentation flow • Familiarise with the ICC document • Differentiate the relationship between the activities and the weighted judging criteria • Evaluate the presentation effectively and objectively
Day 1 • Types of ICC presentation • The problem solving process
• Manager • Executive • Supervisor • Operator
Day 2 • Understanding the judging criteria • Judging ICC presentation- exercise
Pada akhir program ini, para peserta akan dapat: • Menambahbaik projek ICC/QE (5S) yang sedang dan akan dijalankan. • Memberi pendedahan kepada teknik persembahan projek ICC/QE (5S). • Memberi pendedahan kepada berkenaan kriteria pemarkahan dan alat baru penyelesaian masalah seperti “Lean Tools”.
Hari 1 • Pembukaan dan Pengenalan • Pengenalan “Team Excellence” • Kepentingan “Team Excellence” • Faedah “Team Excellence”
Hari 2 • Kriteria Permarkahan • “Problem Solving Tools” dan “Lean Tools and Techniques” melalui ICC serta QE • Q-Hunt • Perbincangan Kumpulan
Hari 3 • Persembahan Kumpulan • Penilaian Persembahan • Rumusan
RASIONAL OBJEKTIF
Nilai kerja berpasukan dalam meningkatkan produktiviti di tempat kerja tidak boleh dipandang remeh. Semangat pasukan yang positif dan kompetitif dapat menggalakkan kerjasama yang lebih erat dan meningkatkan kreativiti serta inovasi dalam produktiviti di tempat kerja. “Team Excellence” dapat menggalakkan dan mempergiatkan usaha kumpulan ICC & QE bagi meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC & QE untuk dipraktikkan oleh organisasi-organisasi lain. “Team Excellence” ini juga dapat meningkatkan taraf sesebuah organisasi apabila sesebuah kumpulan ICC & QE itu cemerlang dalam persembahan dan menerima anugerah daripada kecemerlangan tersebut. Program ini juga dapat memantapkan persembahan projek “Team Excellence” untuk bertanding di Konvensyen “Team Excellence” di peringkat wilayah, kebangsaan dan ke peringkat antarabangsa.
205
KANDUNGAN
KEM TEAM EXCELLENCE UNTUK KECEMERLANGAN ORGANISASI
PESERTA
• Semua organisasi yang terlibat di dalam menjalankan projek ICC/QE (5S).
39
RATIONALE
TRIZ LEVEL 1 FOR PRACTITIONERS TRIZ is the Russian acronym for the “Theory of Inventive Problem Solving”. It is a systematic problem solving method based on logic and data, not intuition or spontaneous creativity of individuals or groups. Developed by Genrich Altshuller and his colleagues from 1946 through to 1985 in the former Union of Soviet Socialist Republic (USSR). It is based on the study of patterns of problems and solutions. TRIZ provides repeatability, predictability, and reliability due to its structure and algorithmic approach. It improves an individual’s or team’s ability to solve problems.
OBJECTIVES
206
At the end of the programme, participants should be able to: • Identify problems and solutions repeated across industries & sciences - ‘40 Inventive Principles for solving Problems’ • Identify patterns of technical evolution repeated across industries & sciences - ‘Technology Trends to evolve a technical system to the next generation’ • Innovate using scientific effects outside the field from where the original problem was found - ‘Scientific Effects can be used to solve problems in unique ways’
PARTICIPANTS
CONTENTS
Day 1
40
• What is TRIZ & history? • Basic Concepts of TRIZ • Structured Problem Solving Process • Function Analysis • Cause & Effect Chain Analysis • Trimming • S-Curve & Trends of Engineering System Evolution • Excercise - Apply learning to problems • Excercise - Report out/ Sharing • Summary/ Key Learning/ Wrap-up Day 1
Who should attend this course? • Manager • Executive • Supervisor
Day 2 • Recap Day 1 Learning • Contradictions, Engineering Contradictions • Engineering Systems Parameters • Inventive Principles • Inventive Principles Exercises • Contradictions Matrix • Contradiction Matrix Exercise • Excercise - Actual Problem Solving • Certification Assessment • Summary & Wrap Up
Programme Code: 300
300 Lean Management
Lean Management
“I like things to happen; and if they don’t happen, I like to make them happen.” (Winston Church Hill)
SERVICES DIRECTORY 2016
300 : Lean Management Code
301
302
303
304
305
306
307
309
42
Programme
Lean Management : Value Stream Mapping (VSM)
Pengenalan Kepada Pengurusan Lean Lean Management : Tools & Technique
Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses
Process Efficiency Through Lean Management
Lean Management : Total Productive Maintenance (TPM)
Improving Organisational Performance Through Material Cost Saving (MCS)
Pengurusan Fail Dan Rekod Yang Tidak Aktif
Date
Venue
23-24 Mar
Petaling Jaya Pulau Pinang
5-6 Apr
Fee (RM) (inclusive of 6% GST)
P&I
PIC
1060
848
Norhasimah Ibrahim
1060
848
Josffa Ismail
Associate
18-19 Apr
Johor Bahru
1060
848
Mazuan Salih
1-2 Aug
Kota Bharu
1060
848
Kartin Haslinda Che Mat
8 -9 Aug
Kuala Terengganu
1060
848
Muhaslizawati Mohd Bakri
12-13 Apr
Petaling Jaya
1060
848
Sabri Hasan
26-27 Jul
Kota Kinabalu
1060
848
16-17 Aug
Petaling Jaya
1060
848
5–6 Sept
Melaka
1060
848
Mazuan Salih
17-18 Nov
Kuantan
1060
848
Mohd Hilmi Idris
19-20 Apr
Kuching
1060
848
Jerry Shahrizal Abd Aziz
27-28 Sept
Kota Kinabalu
1060
848
Ingrid Ng Edy
18-19 Oct
Petaling Jaya
1060
848
Mohd Azhar Zainuddin
10-11 May
Petaling Jaya
1060
848
Mariatul Al-Ida
11-12 Oct
Johor Bahru
1060
848
Nazilah Ahmad
19-20 Oct
Kuching
1060
848
Waila Mohd. Nasir
15-16 Nov
Kota Kinabalu
1060
848
Edward Binty
6-7 Sept
Kuching
1060
848
Waila Mohd. Nasir
Darul Adizul Ishak Andra Syafizal Mohamad
Day 1 • Value stream mapping principles • Value stream mapping in relation to Lean thinking and process improvement • The 8 steps of Value Stream Mapping • Value stream mapping techniques
• Quality Manager • Process Improvement Manager • Improvement Teams
Day 2 • Identifying and eliminating non-value activities • Understanding the change implications • Measuring business performance
RATIONALE OBJECTIVES
At the end of this workshop, the participants should be able to: • Understand the importance of focusing on the value stream • Understand the concept of organisational value and waste • Understand the importance of value stream mapping in improving business performance • Apply the recognised industry standard analysis technique associated with Value Stream mapping. • Know how to construct the ‘Current State Map’ and ‘Future State Map’ • Identify opportunities and problem areas within existing business Value Streams
CONTENTS
Value Stream Mapping technique is often associated with Lean programmes to identify opportunities for improvement in lead time, logistics, supply chain, service related industries, healthcare, software development, and product development. It is used to analyse the flow of materials and information currently required to bring a product or service to a customer. The technique originated in Toyota, where it is known as “Material and Information Flow Mapping”. Value Stream Mapping provides the basis for the analysis, comprehension and improvement of key business processes.
301
PARTICIPANTS
LEAN MANAGEMENT : VALUE STREAM MAPPING (VSM)
43
RASIONAL
PENGENALAN KEPADA PENGURUSAN LEAN Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Aktiviti pengurusan lean adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja yang merupakan perkara asas pengurusan lean akan menyumbang kepada pembangunan dan kecemerlangan organisasi.
OBJEKTIF
302
Pada akhir program ini, para peserta akan dapat: • Memahami fokus pengurusan lean untuk kecekapan proses dalam sistem pengeluaran atau operasi • Memahami teknik lean untuk memaksimakan pengeluaran dan operasi pada kos yang rendah • Mengetahui kaedah pelaksanaan pengurusan lean di tempat kerja secara berkesan • Menghasilkan nilai tambah produk secara berterusan
PESERTA
KANDUNGAN
Hari 1
44
Model – Pengurusan Kualiti Menyeluruh Model pengurusan lean Kaizen - Proses penambahbaikan berterusan Membasmi 7 elemen pembaziran Kaedah pengurusan lean – Value Stream Mapping (VSM)
• Pengurusan atasan • Eksekutif • Penyelia • Pengurusan kualiti
Hari 2
Aplikasi (VSM) Pengukuran lean Matrix lean Kepentingan dan faedah pengurusan lean
Day 1
Lean Principle Identifying and eliminating non-value activities Waste Lean thinking and process improvement Lean tools & Techniques
Who should attend this course? • Lean Team • Process Improvement Manager • Improvement Teams • Quality Manager
Day 2
Lean tools Functional and Impacts A3 Report
RATIONALE OBJECTIVES
At the end of the programme, participants should be able to: • Understand the importance of focusing on the suitable tools and technique • Understand the concept of tools required in identify organisational value and waste • Understand the importance of lean tools and technique in improving business performance • Apply the recognised industry standard analysis technique associated improvement tools • Identify opportunities and problem areas within existing business.
CONTENTS
Lean tools and technique is used to identify opportunities for improvement of lean initiatives activities of organizational service and product development. It used various tools and technique to analyse the flow of materials and information currently required to bring a product or service to a customer. Tools such as Kanban, Poka Yoke, Standard Work, SMED, A3 report provides the basis for the analysis, comprehension and improvement of key business processes.
303
PARTICIPANTS
LEAN MANAGEMENT : TOOLS & TECHNIQUE
45
OBJEKTIF
RASIONAL
304
LEAN MANAGEMENT: AMALAN KAIZEN UNTUK MENINGKATKAN KECEKAPAN PROSES Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Amalan Kaizen adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja akan menyumbang kepada pembangunan dan kecemerlangan organisasi
Di akhir program, perserta akan dapat: • Memahami fokus amalan Kaizen untuk kecekapan proses dalam sistem pengeluaran atau operasi • Memahami teknik amalan Kaizen untuk memaksimakan pengeluaran dan operasi pada kos yang rendah • Mengetahui kaedah pelaksanaan Kaizen di tempat kerja secara berkesan • Menghasilkan nilai tambah produk secara berterusan
PESERTA
KANDUNGAN
Hari 1
46
• Pengurusan kualiti • Model - Proses sistem pengeluaran dan operasi • Kaizen - Proses penambahbaikan berterusan • Slaid - contoh Kaizen • Kaizen - membasmi 7 elemen pembaziran • Tayangan slaid - Kaizen
Pengurusan atasan Eksekutif Penyelia
Hari 2 • Amalan Kaizen ► kaedah yang berkesan • Sesi perkongsian ► Amalan Persekitaran Berkualiti (QE) • Sesi perkongsian ► Total Productive Maintenance(TPM) • Sesi perkongsian ► Projek penambahbaikan Innovative and Creative Circle (ICC) • Penilaian dan pengekalan Kaizen • Perbincangan ► pelan tindakan Kaizen
Day 1 Theory of Lean Principle Best practices of lean Challenges in implementing lean Lean application in various industries
Who should attend this course? • Manager • Executives • Supervisor
Day 2 Lean application tools Discussion, Video presentation Requirement of lean metrics Measurement activities in lean
RATIONALE OBJECTIVES
At the end of the programme, participants should be able to: • Understand the Lean concept and principle • Understand the importance of lean in improving business performance and process efficiency • Understand the lean fundamentals and apply basic lean analysis and business processes.
CONTENTS
Lean management is an applied methodology and techniques that cause work tasks in a process to be performed with a minimum of non-value adding activities resulting in reduce waiting time, queuing time, administrative time, and delays. It also focuses on tracing waste and nonvalue added products. The lean philosophy emphasizes creating more value for customers with fewer resources through optimizing the flow of work. The outcome is a more organized where employees have access to tools they need and empowered to deliver delightful customer service. At the end, it can give an impact on cost savings due to efficient processes and workflows and leads to profitable business results. Lean provides services and deliver product with the optimal use of resources, including time, money, and people.
305
PARTICIPANTS
PROCESS EFFICIENCY THROUGH LEAN MANAGEMENT
47
OBJECTIVES
RATIONALE
306
LEAN MANAGEMENT : TOTAL PRODUCTIVE MAINTENANCE (TPM) Machinery is a common element in any manufacturing set-up and it is perhaps the very heartbeat of the operation. Hence, machine breakdown is unacceptable. Proactive machine maintenance activity such as Preventive Maintenance can help prevent unplanned machine breakdown. Preventive Maintenance is one of the four maintenance activities in the implementation of Total Productive Maintenance (TPM) which also comprise of Productive Maintenance, Corrective Maintenance and Maintenance Prevention. TPM is not at all like maintenance activities that repairs machine breakdowns, however it is a proactive approach that essentially aims to prevent unexpected stoppages in the process due to machine unavailability known as downtime.
At the end of this two days course, the participants should be able to: • Describe the importance and benefits of TPM to productivity, quality and business performance. • Identify the TPM principles and the prudent TPM implementation strategy
PARTICIPANTS
CONTENTS
Day 1
48
• • • •
TPM Fundamental & Principles The Concept of Constraint The Benefits of Machine Maintenance Understanding 6 Big and 16 Minor Loses
• Top Management • Executive • Supervisor
Day 2 • 5 Steps TPM Implementation ► Restore Equipment to “New” Condition ► Identify the Complete Maintenance Plan (Preventive Maintenance Planning) ► Implement Maintenance Plan with Precision (Preventive Maintenance Execution) ► Prevent Recurring Machine Failure (Preventive Maintenance Review) ► Improve Machine Productivity
Day 1 • A Quick Introduction on Green Productivity (GP) • Overview of Material Cost Saving (MCS) • 7 Steps in Implementing MCS
• Chief Executive Officer • Director • General Manager • Environment Health & Safety • Finance & Operation • Sales or QA Manager • Production or QA Engineer
Day 2 • Case Studies on MCS Application • Overview of ISO 14051 • Green
RATIONALE OBJECTIVES
At the end of the programme, participants should be able to: • Understand the concept of Material Cost Saving (MCS) in Green Productivity (GP) • Acquire knowledge on how to apply the MCS approach in their workplace • Learn more on methods to reduce both environmental impact and costs based on the MCS Concept
CONTENTS
Material Cost Saving (MCS), developed in Germany in the late 1990s and adopted widely in Japan, focuses on tracing waste, emission and non-value added products. It helps to boost an organisation’s economic and environmental performance. It is one of the major tools of Environmental Management Accounting (EMA). EMA is a set of procedures used within business organisations for linking environmental considerations with economics objectives. Today, organisations cannot ignore the environmental aspects of their activities. Consequently, they seek management tools to link concern for the environment with economic considerations. MCS is a management tool that promotes efficient use of materials more effectively and contributing to reduction in waste, emission, and non-value added products. MCS increases the transparency of material flow, which is the key to successful problem-solving and improvement. By solving problems, organisations can improve their productivity and reduce cost at the same time. This is in line with the Green Productivity (GP) concept which is being implemented in organisations and factories.
307
PARTICIPANTS
IMPROVING ORGANISATIONAL PERFORMANCE THROUGH MATERIAL COST SAVING (MCS)
49
Di akhir kursus ini para peserta akan: • Memahami kaedah penentuan rekod bernilai atau tidak bernilai. • Mengenalpasti dan memahami serta dapat menyelamatkan rekod yang bertaraf arkib. • Memahami kaedah membuat penilian ke atas rekod tidak aktif • Mengasing dan memisah rekod aktif dan tidak aktif. • Memahami kerja-kerja pelupusan bagi tujuan pemindahan mengikut peraturan yang telah ditetapkan. • Mengurus pelupusan rekod kewangan AP 150
• Faedah Selepas Pelupusan • Jadual Pelupusan Rekod Housekeeping • Latihan Amali Penyediaan Diskripsi
• Mereka yang terlibat secara langsung dalam Pengurusan Fail & Rekod bagi tugas harian masing-masing.
50
KANDUNGAN
• Prinsip/kefahaman Pengurusan rekod – klasifikasi • Kriteria Penilian rekod bertaraf arkib • Penyediaan Diskripsi ► Senarai Pemindahan ► Inventori Rekod ► Jadual Pelupusan
Hari 2
PESERTA
Hari 1
RASIONAL
Banyak rekod wujud dalam pelaksanaan tugas harian; selepas satu-satu tugas selesai sebahagian besar rekod/fail tidak diperlukan lagi. Rekod yang tidak aktif perlu tempat penyimpanan dan ruang. Rekod yang tidak aktif boleh dilupuskan mengikut prosedur yang telah ditetapkan oleh Arkib Negara Malaysia.
308
OBJEKTIF
PENGURUSAN FAIL DAN REKOD YANG TIDAK AKTIF
SERVICES DIRECTORY 2016
Programme Code : 400
& Performance 400 Quality Measurement
Quality & Performance Measurement
“If you want to be more productive you need to become master of your minutes .” (Crystal Paine)
51
SERVICES DIRECTORY 2016
400: Quality & Performance Measurement Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
401
Measuring Organisational Performance Through i-COMPASS
1-2 Mar
Pulau Pinang
1060
848
Mohd. Khairil Anuar Amir Hamzah
402
Kursus Peningkatan Produktiviti Organisasi melalui Productivity-Linked Wages System (PLWS)
23-24 Aug
Pulau Pinang
848
Mohd. Khairil Anuar Amir Hamzah
52
1060
Associate
At the end of the programme, participants should be able to:• Provide technique in measuring company’s productivity • Measure and analyse the company’s productivity performance using COMPASS software provided • Identify factors contributing to poor productivity performance of the company • Apply the tools and techniques to improve company’s productivity
Introduction to the concept or productivity Commom misconception on productivity The importance of productivity management The Added Value Concept in measuring productivity performance • AV, BIMS, NOE, and NOI – Exercise • Measuring Company’s Productivity Using COMPASS
• Human Resource Personnel • Executive • Supervisor
• Evaluation on Productivity Ratios • Productivity linkages analysis – case study • Guidelines on productivity improvement for long-term competitiveness
CONTENTS
• • • •
Day 2
PARTICIPANTS
Day 1
RATIONALE
Productivity improvement is the most improvement strategy to enhance the economic growth of our country in meeting competitive challenges in the globalisation era. Measuring productivity, which provides an estimation of company’s efficiency, should be undertaken by all industries in Malaysia.
401
OBJECTIVES
MEASURING ORGANISATIONAL PERFORMANCE THROUGH I-COMPASS
53
OBJECTIVES
RATIONALE
402
KURSUS PENINGKATAN PRODUKTIVITI ORGANISASI MELALUI PRODUCTIVITYLINKED WAGES SYSTEM (PLWS) Firms need to ensure that they continuously improve productivity to enhance their competitive edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour cost competitiveness which is crucial in an ever changing economic environment. To ensure that firms remain cost competitive, the issue of linking wages to productivity should be given emphasis. Any increase in wages should be supported by growth in productivity to avoid high cost of production or service provided. MPC has developed an interactive approach to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate their own PLWS Models for implementation at all levels of the firm.
At the end of the programme, participants should be able to: • Assist firms in the implementation process of PLWS • Analyse case examples which can be adapted and adopted at the firm level • Enable companies simulate their own PLWS models through the i-PLWS programme
PARTICIPANTS
CONTENTS
Day 1
54
• Enhancing productivity and competitiveness of the firm level • Policy issues relating to PLWS • Development of PLWS models • Case examples and experiences • S.M.A.R.T principle • Implementation process • Benefits of PLWS • Discussion session
• Manager • Executive • Supervisor
Day 2 • Overview of the i-PLWS process • The interactive steps of PLWS • Simulation of the models and examples • Practical exercise on the i-PLWS • Discussion session
SERVICES DIRECTORY 2016
Programme Code : 500
“You’ll never change your life until you change something you do daily. The secret of your success is found in your daily routine.” (John C. Maxwell) 55
Excellence Convention/ 500 Team Seminars, Conferences
Team Excellence Convention/Seminars, Conferences
SERVICES DIRECTORY 2016
500: Team Excellence Convention/ Seminars, Conferences Code
Programme
Date
Venue
Fee (RM) (inclusive of 6% GST)
P&I
PIC
501
International Team Excellence Award (ITEA)
4-6 May
Milwaukee, Wisconsin, USA
USD895
NA
Rusdi Muda Safniwati Jasri
502
International Convention on Quality Control Circle (ICQCC)
23 – 26 Aug
Thailand
TBC
NA
Safniwati Jasri
503
The International Exposition of Team Excellence (IETEX)
Sept
Singapura
TBC
NA
Nur Syahrina Jayaletchumi
504
Lean Creanova
Jan
TBC
NA
NA
Safniwati Jasri
505
22nd Asian Asian Pacific on Quality Conference (APQC)
20 – 23 Nov
Fee
Fee
NA
Vimala R Muniandy
506
APIC 2016: 1.National Team Excellence Convention on Innovative & Creative Circle (ICC) 2.National Quality Team Excellence Convention on Quality Environment (QE/5S)
25 – 27 Oct
Malaysia
P: 500 O: 550
NA
Safniwati Jasri
56
Associate
SERVICES DIRECTORY 2016 Code
507
Programme
Mini Convention on Team Excellence
Date
Venue
Fee (RM) (inclusive of 6% GST)
5 Apr
Johor Bahru
24 Mar
P&I
PIC
P: 212.00 O: 243.80
NA
Megat Amirul
Pulau Pinang
P: 212.00 O: 243.80
NA
Nursyahida Muhamad Aszahari
30 Mar
Petaling Jaya
P: 212.00 O: 243.80
NA
Safniwati Jasri
6 - Apr
Kuching
P: 212.00 O: 243.80
NA
Jerry Shahnizal Ab Aziz
13 - Apr
Kota Kinabalu
P: 212.00 O: 243.80
NA
Ingrid Ng Edy
NA
Mohd Hilmi Mohd Idris Nazeri Ariffin Madon
20 - Apr
508
509
Regional Convention on Team Excellence
Competitiveness Champion Programme Workshop
Kuantan
P: 212.00 O: 243.80
Associate
3 - 4 Aug
Langkawi
P: 243.80 O: 265.00
NA
Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah
9 - 10 Aug
Petaling Jaya
P: 243.80 O: 265.00
NA
Nur Syahrina Muhamad Nor
15 - 16 Aug
Johor Bahru
P: 243.80 O: 265.00
NA
Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah
17 - 18 Aug
Kuching
P: 243.80 O: 265.00
NA
Waila Jerry
17 - 18 Aug
Kota Kinabalu
P: 243.80 O: 265.00
NA
Darul Adizul Ishak
23 - 24 Aug
Kelantan
P: 243.80 O: 265.00
NA
Hazwani Nadiah Ismail
Feb Apr
Free
NA
57
OBJECTIVES
RATIONALE
501
INTERNATIONAL TEAM EXCELLENCE AWARD (ITEA) Firms need to ensure that they continuously improve productivity to enhance their competitive edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour cost competitiveness which is crucial in an ever changing economic environment. To ensure that firms remain cost competitive, the issue of linking wages to productivity should be given emphasis. Any increase in wages should be supported by growth in productivity to avoid high cost of production or service provided. MPC has developed an interactive approach to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate their own PLWS Models for implementation at all levels of the firm.
At the end of the programme, participants should be able to: • Assist firms in the implementation process of PLWS • Analyse case examples which can be adapted and adopted at the firm level • Enable companies simulate their own PLWS models through the i-PLWS programme
PARTICIPANTS
CONTENTS
Day 1
58
• Enhancing productivity and competitiveness of the firm level • Policy issues relating to PLWS • Development of PLWS models • Case examples and experiences • S.M.A.R.T principle • Implementation process • Benefits of PLWS • Discussion session
• Manager • Executive • Supervisor
Day 2 • Overview of the i-PLWS process • The interactive steps of PLWS • Simulation of the models and examples • Practical exercise on the i-PLWS • Discussion session
• Quality Control Circles is a floor level problem solving mechanism which originated in Japan in the 1960s. It encouraged non-executive level employees to get together in groups, select problems to be tackled, analyse and determine root causes following a systematic method, generate alternative solutions, select and implement the best and standardize the new method if successful
Quality Team • The quality team from organisation must participate in APIC 2015 and being listed in the top 10. Observer • Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle Management from all sectors
RATIONALE OBJECTIVES
i) To spread QCC activity techniques and find new techniques internationally ii) To share experiences and information about QCC activities among each country
CONTENTS
The scope of ICQCC has widened encouraging the presentation of papers on all subjects related to quality, and encouraged presentation of case studies in any project related to quality, productivity, customer satisfactions etc. Currently there are thirteen members Taiwan, Japan, Korea, China, Hong Kong, Singapore, Thailand, Philippines, Malaysia, India, Indonesia, Sri Lanka and Bangladesh. The 13 member Coordinating Committee approved the hosting of ICQCC in 2016 in Thailand.
502
PARTICIPANTS
INTERNATIONAL CONVENTION ON QUALITY CONTROL CIRCLES (ICQCC)
59
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
503
60
THE INTERNATIONAL EXPOSITION OF TEAM EXCELLENCE (IETEX) The International Exposition of Team Excellence Symposium (IETEX) is an annual event organised by the Singapore Productivity Association since 2008. It provides an opportunity for quality circles practitioners, quality experts and enthusiasts from all over the world to grasp the experiences, good practices and productivity improvements of international organisations and teams. The International Exposition of Team Excellence (IETEX) is an annual event where some 400 delegates and teams from Hong Kong, India, Japan, Malaysia, Thailand, USA and Singapore come together to showcase their innovative and diverse projects. These teams are assessed based on the criteria for the American Society for Quality, International Team Excellence Award. To recognize excellent teams and their projects, awards ranging from Gold, Silver, Bronze and Merit are given out during IETEX. The International Team Competition is opened to any QCC / IQC / WIT / Project Team that has completed its project within the last 18 months. The project must be recognized in its home country and Teams are required to provide relevant information for the recognition.
• Share knowledge on best practices in promoting teaming excellence in organization • Provide an opportunity to learn from the ‘Best of the Best’ circles and scale new heights • Network and exchange ideas, knowledge and experiences, on continuous improvement and innovation through the power of teams
• • • •
Plenary Session (Best Practices) Master Class (Case Study) Team Excellence Project Presentations (Team Competition) Industrial Visit (Learning Journey)
• Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle Management.
Creanova merupakan aktiviti perkongsian amalan terbaik dan pengiktirafan kepada organisasi yang telah melaksanakan projek Pengurusan Lean. Organisasi akan melalui pemilihan diperingkat saringan (Desk Audit) terlebih dahulu dan kumpulan projek yang terpilih akan bertanding di CREANOVA.
Siapa yang patut hadir program ini? Penyertaan Kumpulan LEAN Kumpulan pelaksana projek LEAN. • Pemerhati Terbuka kepada individu dari organisasi sektor awam dan swasta yang berminat mendapatkan • pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek LEAN.
RASIONAL OBJEKTIF
• Untuk memberi peluang kepada para peserta berkongsi dan bertukar idea mengenai amalan terbaik pengurusan Lean • Peserta dapat mempelajari dari organisasi yang terbaik dalam mencapai pernambahbaikan yang berterusan • Mendapatkan pengiktirafan terhadap usaha-usaha cemerlang melalui penglibatan organisasi di dalam aktiviti Pengurusan Lean. • Dapat memupuk budaya perkongsian pengetahuan dan pembelajaran berterusan.
KANDUNGAN
Program CREANOVA merupakan sesi amalan terbaik pelaksanaan projek LEAN yang telah dilaksanakan dan bagi mengiktiraf pelaksanaan projek tersebut berdasarkan kriteria yang telah ditetapkan.
504
PESERTA
CREANOVA 2016
61
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
505
62
ASIA PACIFIC QUALITY CONFERENCE (APQC) The Asia Pacific Quality Conference (APQC) is an annual event organised by the Asia Pacific Quality Organization (APQO) since has successfully led the promotion of yearly international conference in the Asia Pacific. Sharing of scientific and technical advances in quality is done through these conferences at APQC annual meetings hosted by Core Council Member Countries. The Global Performance Excellence Award (GPEA) is one (1) of a major event also administered by the Asia Pacific Quality Organization (APQO). APQO is a non-profit organization that serves as an umbrella group that brings together all of the leading quality professional societies from countries that border on the Pacific Ocean or are considered Asian / Pacific Rim nations. The governing body of APQO includes representatives from Australia, Canada, Chile, China, India, Indonesia, Korea, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Turkey, United States of America, United Arab Emirates and Vietnam. The award is sponsored by a foundation established by APQO called The Walter L. Hurd Foundation. Management direction for the award is provided by the Global Performance Excellence Award Executive Committee.
At the end of the programme, participants should be able to: • Share knowledge on best practices • Skill and experiences on service excellence • Networking and exchange ideas, and continuous improvement and innovation
• Sharing Session (Best Practices) • Team Excellence Competition • Global Performance Excellence Award (GPEA)
CEOs, COOs, Directors, Senior Leaders, Department Heads, Head of Operating Units, Senior Managers, Professionals, Practitioners from all business, Industries and Non Profit Organisations.
• National Convention on Team Excellence • Innovative Creative Circle Convention (ICC) which features the presentations of selected circles among the gold award recipients in the Regional ICC Conventions. It is an annual event where the best overall ICC Excellence Award winner is announced. • Quality Environment Convention (QE) is a platform for Quality Environment practitioners to demonstrate their achievements in inculcating excellence in work culture through the Quality Environment system. • Exposition is a unique platform which provides practitioners, academia and industry players to showcase products and process breakthrough, new ideas and creativity on productivity, innovation and competitiveness.
• CEOs. Scholars, Administrators, Productivity Experts and Practitioners of Innovative and Creative Circles, Quality Environment (5S) Practitioners from all sectors
RATIONALE OBJECTIVES
The objectives of APIC 2016 are : • To showcase best practices and practical applications of excellent practices on productivity and innovation. • To assist private and public organisations to improve productivity and enhance innovation capabilities • To bring together a distinguished group of leading businessmen, industrialists, scholars, administrators and productivity experts from all sectors of industries
CONTENTS
The Annual Productivity & Innovation Conference and Exposition (APIC) comprises of four major events namely: the National ICC Convention, the National QE Convention, the Productivity Conference and Innovation Exposition.
506
PARTICIPANTS
ANNUAL PRODUCTIVITY & INNOVATION CONFERENCE AND EXPOSITION (APIC) 2016
63
MINI CONVENTION ON TEAM EXCELLENCE
‘Mini Convention On Team Excellence’ ini bertujuan: • Mendedahkan kaedah untuk membuat persembahan kepada kumpulan ICC yang baru. • Memberi peluang kepada dan pemerhati bertukar pengalaman dalam kegiatan ICC. • Memberi dorongan kepada kumpulan ICC yang baru di tubuhkan untuk menunjukkan • keupayaan kumpulan di dalam melaksanakan projek.
• Pembentangan projek ICC yang telah Berjaya dilaksanakan di tempat kerja masing-masing oleh kumpulan –kumpulan ICC yang baru.
PESERTA
OBJEKTIF
Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah melalui penyertaan dalam ‘Mini Convention On Team Excellence’. ‘Team Excellence’ Mini dibuka kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat ‘Mini Convention On Team Excellence’ membantu mereka meningkatkan keyakinan untuk menyertai persembahan di peringkat wilayah dan peringkat seterusnya.
KANDUNGAN
RASIONAL
507
64
• Kumpulan ICC • Kumpulam –kumpulan ICC yang ditubuhkan kurang dari 2 Tahun. • Tidak pernah menyertai mana-mana ‘Team Excellence’ (mini/wilayah kebangsaan) sebelumnya. • Pemerhati • Terbuka kepada individu dari organisasi sector awam dan swasta yang berminat mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC.
• Sharing Session (Best Practices) • Team Excellence Project Presentations (Team Competition) • Judge Review Session
• Team Excellence from private and public sector • Observer from private and public sector.
RATIONALE OBJECTIVES
At the end of the programme, participants should be able to: • Present their projects using the appropriate tools and techniques to be reviewed by judges. • Augmenting cooperation and fostering leadership within the organization, • Share experiences in improving the performance of the group, • Gaining recognition for outstanding efforts through participation in group activities Team Excellence (ICC/QE(5S)/LEAN/TRIZ), • Choosing the Best Team Excellence to participate in the National Team Excellence 2016. • Selecting the most cost saving project to recognize as per recipient of MPC’s Chairman Awards. • Selecting the consistently and active organization participation in innovation project to recognize as per recipient of MPC’s Deputy General Awards.
CONTENTS
In today’s highly competitive environment, the speed of the change becomes the competitive factor in organizational strategy in line with the change; the Team Excellence activities have emerged as one of the most effective means in encouraging industries to enhance their competitiveness. Team Excellence activity has now evolved as part of the Malaysian Best Practices and highly recognized for its effectiveness in solving problems at the workplace, thus contributing to innovation of products that would satisfy customer’s needs, improvement in existing products and services that would further delight customers, or reduce time and wastages to save cost and simplify work processes. The Regional Convention on Team Excellence is an annual event where some 200 participants and observers from peninsular Malaysia and Sabah/Sarawak Region. The selected circles among the Gold Award recipients in the Regional selected to the National level. It is an annual event where the Best Overall Team Excellence Award winner announced. The innovative and creative projects presented at the conventions are testament of the ability of the workforce in Malaysia in applying their creativity and innovativeness to enhance productivity and competitiveness. The Regional Convention on Team Excellence serves as a platform in giving due recognition to all participating circles that have excelled in achieving value generation and cost savings for their respective organisations. The Regional Convention Team Competition is opened to any ICC / QE(5S) / LEAN / TRIZ project team that has completed its project within the last 18 months. The project must be recognized in its organisation and Teams are required to provide relevant information for the recognition.
508
PARTICIPANTS
REGIONAL CONVENTION ON TEAM EXCELLENCE
65
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
509
COMPETITIVENESS CHAMPION PROGRAMME WORKSHOP The workshop on Competitiveness Champion Programme organised by MPC will provide updates on Malaysia’s competitiveness performance and initiatives undertaken by the Government towards enhancing nation’s performance. The workshop will also provide a platform for participants to discuss and share their views on competitiveness as well as to allow interaction among the participants.
• Acquire knowledge on Malaysia’s standings in international reports measuring various areas across 300 over indicators. • Understand the methodologies used by IMD World Competitiveness Centre (IMD WCC) and World Economic Forum (WEF) to produce the World Competitiveness Yearbook Report and Global Competitiveness Report. • Be aware and understand the many initiatives undertaken by government and agencies to enhance Malaysia’s competitive performance. • Will learn the many best practices from frontier countries.
Day 1 • Overview of Malaysia’s competitiveness performance in international competitiveness reports.
• Executives, Head of Departments and CEOs of private sector companies
Code
509
66
• Presentations by selected agencies on selected topic of discussion. • Briefing on Executive Opinion Survey (EOS).
Venue
Date
Fee
P&I ASOCIATE
PIC
P. Pinang
23 Feb 2016
Free
n/a
En. Mohammad Khairul Hakimin Zainoor
Johor
Feb 2016
Free
n/a
En. Mohammad Khairul Hakimin Zainoor
MPC HQ
3 March 2016
Free
n/a
En. Mohammad Khairul Hakimin Zainoor
Kelantan
8 March 2016
Free
n/a
En. Mohammad Khairul Hakimin Zainoor
Terengganu
9 March 2016
Free
n/a
En. Mohammad Khairul Hakimin Zainoor
Sabah
15 March 2016
Free
n/a
En. Mohammad Khairul Hakimin Zainoor
Perak / Melaka
12 April 2016
Free
n/a
Pn. Shahidah Samsudin
MPC HQ
14 April 2016
Free
n/a
Pn. Shahidah Samsudin
SERVICES DIRECTORY 2016
OUTSHINE PERFORMANCE THROUGH INNOVATION
CAPACITY BUILDING
67
SERVICES DIRECTORY 2016
ONLINE REGISTRATION SYSTEM ON TEAM EXCELLENCE Have your organisation and your team registered for the Innovation Project?
About Online Registration System on Team Excellence The online Registration System on Team Excellence is a way to collate and share the innovative projects that add value to the organizations with the aim of becoming an integral part of the reference and benchmarking processes. It is also an avenue to recognize the excellent teams that have successfully implemented the projects in their respective organizations.
STEP-BY-STEP GUIDE
01
Visit our website at mpcservices.gov.my/ onlineicc
02
Click Register & register your Organisation
03
Log-in with your username & password then click Log-in
04
Complete all the required sections
05
Add your details Team Information and Project
What ARE Team Excellence Projects? The projects that add value to the company, such as new invention of products that would meet customers’ need, improvement in existing products and services that would delight customers, reduced time wastage to save cost, simplification in work processes and so on.
Who is called Team Excellence? Any team, whether they are from Innovative and Creative Circle (ICC) team, Six Sigma team, Lean Enterprise team or High Performance team. This team has to work together to proactively create new value for their customers, company and themselves by using systematic tools and techniques. 68
SERVICES DIRECTORY 2016
In-House Programmes
“If you focus on results, you will never change. If you focus on change, you will get results.” In-House Programmes
*Jack Dixon)
69
SERVICES DIRECTORY 2016
Business Excellence Framework (BEF) Regardless of sector, size, structure, or maturity to be successful, organisations need to establish appropriate man-agement framework with clear purpose. The BEF is a practical and holistic approach to achieving excellence in all as-pects of organisation performance. BEF helps to transform organisation to achieve excellent performance through Leadership Driving Policy and Strategy Planning as the main driver. Leadership will achieve excellence with the engagement of people in the organisation. Strategic Planning will result in an integrated and concerted effort through the implementation of mission and vision by developing a stakeholder focused strategy. Under BEF, Information is evaluated, shared, and displayed for deci-sion-making and improvement. In addition, all actions taken by the organisation following BEF are customer focused. Excellence organisations plan, manage and improve people to their full potential. Furthermore, BEF recommends that all processes must be continuously improved in order to fully satisfy, and generate increasing value for customers, stakeholders and to achieve high performance results. The BEF comprises of seven excellence criteria which are Leadership, Planning, Information, Customer, People, Pro-cess and Results as shown below:
Malaysia Business Excellence Framework (MBEF)
Learn
70
System
Result
Planning People Information Process
RESULT
LEADERSHIP
Driver
Customer
Innovate
Transform
SERVICES DIRECTORY 2016
In-House Programmes
71
SERVICES DIRECTORY 2016
In-House Programmes
72
SERVICES DIRECTORY 2016
In-House Programmes
73
SERVICES DIRECTORY 2016
What is Productivity? “An outcome of better use of resources that will improve quality of life and sustain prosperity” “Need for managers and workers to improve their performance through improving the quality of products and services with creativity and innovation” “Productivity is something positive and implies the utilisation of resources efficiently”
SUSTAIN PROSPERITY BETTER QUALITY OF LIFE Outcome
PRODUCTIVITY INNOVATION
Shared Values 74
SYSTEM INFRASTRUCTURES TRANSPORT
MARKET ACCESS TO CAPITAL MARKET
FISCAL POLICY TAXES
PROCESS REGULATION
Enabling Business With Coherent Policies
HUMAN CAPITAL EDUCATION
Creating Jobs and Growing The Economy
PRODUCT
Industries
COLLABORATION • COORDINATION COMMUNICATION • COMPETENCY
SERVICES DIRECTORY 2016
MPC Office
“The way to get started is to quit talking and begin doing.”
75
MPC Office
(Walt Disney)
SERVICES DIRECTORY 2016
The Tun Hussein Onn National Eye Hospital Amcorp Mall
Taman Jaya
Studio-e Technology Sdn Bhd
Armada Hotel
Stesen LRT
MPC Petaling Jaya Hilton Petaling Jaya Hotel Stamford College
Pejabat Persekutuan
Jabatan Kimia
Majlis Bandaraya Petaling Jaya
Kejururawatan Puteri (PnC)
3°06'07.5"N 101°38'40.0"E
#
mpc head office
Malaysia Productivity Corporation (MPC) Lorong Produktiviti, Off Jalan Sultan 46200 Petaling Jaya Selangor. Tel Fax
6 03 - 7955 7266 6 03 - 7957 8068 (Blok Inovasi) 6 03 - 7955 1824 (Blok Produktiviti) 6 03 - 7956 1066 (HRD)
Web www.mpc.gov.my Mail
[email protected] Toll 1-800-88-1140
Facilities Training Room Multimedia Lab Productivity Hall Cafetaria
76
3 units 2 units 1 unit 1 unit
Prayer Room Library Meeting Room
2 units 1 unit 12 units
SERVICES DIRECTORY 2016
Intan Square
Armada Hotel
Nestle Products Sdn Bhd Hilton Petaling Jaya Hotel
NAZA Brabus PJ NAZA World Auto Mall
Stamford College PJ8 Service Suite
Petaling Jaya College Art & Design
Wisma Mcis Zurich PJ Community College Wisma Thrifty Restoran Syed
Jabatan Pendaftaran Negara
Restoran KFC
Lembaga Akreditasi Negara
Menara PKNS PJ
3°06'06.4"N 101°38'21.8"E
#
mpc petaling jaya
Malaysia Productivity Corporation (MPC) A-06-01 Level 6, Blok A, PJ 8, No. 23, Jalan Barat, Seksyen 8 46050 Petaling Jaya, Selangor. Tel
6 03 - 7960 0173 / 0176 6 03 - 7960 0178 / 0179
Fax 6 03 - 7960 0211 Mail
[email protected]
77
SERVICES DIRECTORY 2016
Masjid At-taqwa
Perodua (Kelana Agresif Automart (M) Sdn. Bhd.)
Al Jabbar Herbs Kepala Batas Naza Motor Penaga
Lembaga Tabung Haji
Bertam Properties Sdn Bhd
Allianze University College of Medical Sciences ( AUCMS ) Balai Bomba Dan Penyelamat Kepala Batas
Gelanggang Futsal Ibu Pejabat Polis Daerah Seberang Perai
5°31'02.6"N 100°26'41.7"E
#
northern region
Malaysia Productivity Corporation (MPC) Northern Region Beg Berkunci 206, Jalan Tun Hamdan Sheikh Tahir, 13200 Kepala Batas, Seberang Perai Utara, Pulau Pinang. Tel Fax
6 04 - 575 4709 6 04 - 575 4410
Mail
[email protected]
Facilities Training Room Hostel Room Meeting Room Productivity Hall Cafetaria
78
4 units 31 units 1 unit 1 unit 1 unit
Recreation Room Prayer Room Library Discussion Room Teambuilding Park
2 units 2 units 1 unit 4 units 1 unit
SERVICES DIRECTORY 2016
Titiwangsa Apartment
Lembaga Perindustrian Nanas Malaysia
Masjid Jamek Bandar Baru Uda
Sekolah Agama Bandar Baru Uda
Pusat Pertubuhan Masyarakat (KEMAS)
Bank Simpanan Nasional (BSN)
Bank Islam Malaysia Bhd
Wisma BBU
Jelita Aziz Fashion Academy
Medan Selera Mahsuri Sekolah Kebangsaan Bandar Uda 2
Kurnia Insurans (M) Bhd. Jalan Padi Satu
Flat Bandar Baru Uda
Pejabat Pengurus Besar Wilayah Johor Felcra Berhad Jabatan Kastam Diraja Malaysia
Pejabat Risda Negeri Johor
1°29'33.0"N 103°43'20.6"E
#
southern region
Malaysia Productivity Corporation (MPC) Southern Region No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor. Tel
6 07 - 237 7422 6 07 - 237 7644
Fax 6 07 - 238 0798 Mail
[email protected]
Facilities Training Room Hostel Room Meeting Room Productivity Hall Cafetaria
7 units 39 units 1 unit 1 unit 1 unit
Recreation Room Prayer Room Discussion Room Productivity Auditorium
2 units 2 units 4 units 1 unit
79
SERVICES DIRECTORY 2016 Berjaya Megamall
Citibank Kuantan
Gereja Aphipany Anglican Al Ikhsan Sports Sdn Bhd
Kuantan Medical Centre Sdn. Bhd.
Hotel Grand Continental Wisma TNB Kuantan Jabatan Tenaga Kerja Negeri Pahang Sekolah Menengah Perempuan Methodist
Sri Mahkota Seafood
Bank Simpanan Nasional
Lot 66 Foodcourt
Foodcourt Merdeka Station Digi-Tech Communication Centre
3°48'46.7"N 103°19'51.1"E
#
east coast region
Malaysia Productivity Corporation (MPC) East-Coast Region Aras 7, Wisma TNB, Lot 14, Seksyen 19, Jalan Gambut, 25000 Kuantan, Pahang Darul Makmur Tel
80
6 09 - 513 1788 6 09 - 513 1789
Fax 6 09 - 513 8903 Mail
[email protected]
SERVICES DIRECTORY 2016
Petronas NGV Tok Jiring
Klinik Desa Petai Bubus
Pusat Permainan Kanak-kanak Terengganu
Pasar Batu Enam
KUT Kubang Jela
SMK Manir
Bukit Tunggal
Stesen Mardi Kuala Terengganu
Muzium Negeri Terengganu
5°19'42.9"N 103°05'02.9"E
#
terengganu office
Malaysia Productivity Corporation (MPC) Terengganu Office Lot No.1F 22, Kompleks Usahawan Terengganu (KUT), Kubang Jela, Manir, 21200 Kuala Terengganu
Tel Fax
6 09 - 6156089 6 09 - 6156089
Mail
[email protected]
81
SERVICES DIRECTORY 2016
Jabatan Kebajikan Masyarakat
Masjid Sultan Mansor Kampung Sireh
Pusat Kajian Strategik Kerajaan Negeri Kelantan
Western Union Bank Simpanan Nasional Jalan Kuala Krai Zutra Alieya Collection
Pejabat Pos Kota Darul Naim
Wira Tire & Auto Service Center
Deretan Flat
Mazda Service Center GOFA Design
Sekolah Kebangsaan Sultan Ismail 1
Toyota Service Center Jalan Kuala Krai
Kelantan Batik Surau Sekolah Rendah Kebangsaan Sultan Ismail (1)
6°06'31.6"N 102°14'21.4"E
#
kelantan office
Malaysia Productivity Corporation (MPC) Kelantan Office Tingkat 3, Wisma PERKESO, Jalan Kota Darulnaim 15538 Kota Bharu Kelantan Darul Naim Tel
82
6 09 - 741 6260 6 09 - 741 6262
Fax 6 09 - 741 6263 Mail
[email protected]
SERVICES DIRECTORY 2016 Centre Point Sabah a'Marina Court Condominium Consulate General of The People's Republic of China
Marina Court Luxury Penthouse Holiday Stays at Marina Court Resort Condominium
Hotel Deleeton
Marina Court Resort Condominium
Public Mutual Berhad
Ocean Seafood Village
Star City Mall
CIMB Bank Api-Api Centre
Butik Busana Sabah Economic Development Corporation
Dynamic Holiday Cruise
Sekolah Jenis Kebangsaan (Cina) Chung Hwa Kota Kinabalu
Plaza Wawasan Tang Dynasty Hotel
Ibu Pejabat Polis Daerah Kota Kinabalu
UMNO Building Bank Simpanan Nasional Kota Kinabalu Main Branch
5°58'26.3"N 116°04'09.7"E
#
Maybank Karamunsing
sabah region
Malaysia Productivity Corporation (MPC) Sabah Region Level 2, Menara MAA, No. 6, Lorong Api-Api 1, 88000 Kota Kinabalu, Sabah Tel
6 088 - 233 245 6 088 - 456 498
Fax 6 088 - 242 815 Mail
[email protected]
83
SERVICES DIRECTORY 2016
Pine Villa Garden Taman Sepakat Jaya Karisma Lancar Sdn. Bhd. Synchrowood Sdn. Bhd.
Oceania Construction Sdn. Bhd.
Lee Sing Logistics
Demak Laut Commercial Centre I-Qyzen Enterprise
Sirim Berhad Kuching
Genx Composite Engineering Sdn. Bhd.
Hong Kong Noodle House Demak Laut Industrial Park
1°35'21.9"N 110°24'32.2"E
#
sarawak region
Malaysia Productivity Corporation (MPC) Sarawak Region Lot 894, Lorong Demak Laut 3A, Taman Perindustrian Demak Laut, Jalan Bako, 93050 Kuching, Sarawak Bumi Kenyalang Tel
6 082 - 439 959 6 082 - 439 960
Fax 6 082 - 439 969 Mail
[email protected]
Malaysia Productivity Corporation (MPC) Sarawak Region Training Room Productivity Hall Multipurpose Room Multimedia Room 84
5 units 1 unit 1 unit 1 unit
Discussion Room Library Gymnasium
5 units 1 unit 1 unit
!!!!!!
:## # # # # # # !!!!!!
*Akademik:## # #*#Umur:## #
#############H/P#:## ! ! ! ! ! ! *Akademik:## # *##Umur:## #
#############H/P#:## ! ! ! ! ! !
:# ! ! ! ! ! ! :# ! ! ! ! ! ! :# ! ! ! ! ! ! :# ! ! ! ! ! ! :# ! ! ! ! ! ! :# ! ! ! ! ! ! :# ! ! ! ! ! ! :# ! ! ! ! ! !
# EEmail# ii.# Nama#Peserta# # Jawatan# # EEmail# iii.# Nama#Peserta# # Jawatan# # EEmail#
#############H/P#:## ! ! ! ! ! !
#*#Umur:## #
:# ! ! ! ! ! !
# EEmail#
<25#####
Sijil####
26E35#####
Diploma##
26E35#####
Diploma##
26E35#####
Diploma##
26E35#####
Diploma##
26E35#####
Diploma##
36E45#####
Ijazah#####
36E45#####
Ijazah#####
36E45#####
Ijazah#####
36E45#####
Ijazah#####
36E45#####
Ijazah#####
>45##
PHD##
>45##
PHD##
>45##
PHD##
>45##
PHD##
>45##
PHD##
Bil.#Peserta## :## # # # # # #
:## # # # # # #
:## # # # # # #
#
#
#
#
:#
LainElain#(Sila#nyatakan)#:#
Perkhidmatan#Runcit##
Pertanian##
Perkhidmatan##Awam##
Bumiputra##
Multinasional#
Jabatan/Bahagian## EEmail##
# #
:## # # # # # #
:## # # # # # #
:## # # # # # #
Tunai###
######
#
Negeri#:## # # # # #
Poskod#:## # # # # #
########
No.#Faks:## # # # # # #
#######No.#Tel:## # # # # # #
######No.#H/P:## # # # # # #
Perundingan##
Pendidikan#/#
Sains#/#Teknologi#/#ICT#
Pembinaan#
Enterpris#
!
Talian##Bebas#Tol#:#1E800E88E1140########Laman#Web#:##www.mpc.gov.my#
PERBADANAN!PRODUKTIVITI!MALAYSIA!(MPC)# Pn.#Pn.#Noorsamsinar#Sum#Abdullah#(
[email protected])#03E7955#7266#ext#336# Pn#Nur#Syafina#Anuar#(
[email protected])#03E7955#7266#ext#389# Jabatan#Inovasi#Enterpris,#Lorong#Produktiviti,#Off#Jalan#Sultan,#46200#Petaling#Jaya,#Selangor# Tel#:#+603E7955#7266#ext.#336/465/426##Faks#:##03E#7960#6264#/#03E7955#1824# Email#:#
[email protected]#/#
[email protected]#
Sumber#Manusia/# Tanah/Koperasi/Polis/# Tentera/#NGO/Seni/# Keusahawanan#
Kerajaan#
Pindah##Wang##(Maybank!!:!564164438566)#
Website:# # # # # # #
Cop#Rasmi#Organisasi:# # #
Pengangkutan#/Utiliti#
Kewangan#/#Perdagangan##
##
LPO##
No.#P&I#Associate#:## # # # # # #
Cek###
Perlombongan#/#Perkilangan##
Bukan#Bumiputra!#
Syarikat#Besar#
No.#Faks:# # # # # #
#*Cara#Bayaran#:###
!!No.#Cek/LPO#:## # # # # #
Kenyataan!# #####1.###Pendaftaran#dan#pembayaran#hendaklah#dibuat#LIMA!HARI!sebelum#program#bermula.# #####2.###Pendaftaran#boleh#dibuat#melalui#pos,#faks#atau#eEmail#dengan#menggunakan#BORANG!PENDAFTARAN!MPC!!sahaja.# #####3.###YURAN!PENUH!dikenakan#bagi#NOTIS!PEMBATALAN!penyertaan#bertulis#yang#DITERIMA!KURANG!DARI!LIMA!HARI!sebelum#program#bermula.## #####4.###Peserta#yang#gagal#mengikuti#program#MPC#TIDAK!DI!KEMBALIKAN!YURAN.## #####5.###NOTIS!PEMBATALAN!penyertaan#KURANG!DARIPADA!LIMA!HARI#tidak#akan#di#layan,#walaubagaimana#pun#peserta#gantian#adalah#di#aluEalukan.# #####6.###MPC!BERHAK!menukar#tempat#/#fasilitator#/#kandungan#program#/#menjadualkan#semula#/#membatalkannya##atas#sebabEsebab#yang#tidak#dapat#dielakkan.## #####7.###Borang#pendaftaran#MPC#boleh#didapati#melalui#Laman#Web##:##www.mpc.gov.my## #
Jawatan##
#
10.## Pegawai#Dihubungi####:## # # # # # #
#
# #
#
#
9.# *Sektor#Ekonomi##
*Status#
:#
*Saiz#Organisasi## :#
:## # # # # # #
# No. Tel #
8.#
:## # # # # # #
#
#
7.#
:## # # # # # #
6.## Alamat##Terkini##
5.## Nama#Organisasi## :## # # # # # #
4.# No.#ROC/ROB##
#
3.# Jumlah#Bayaran##
Pembayaran di buat atas nama “PERBADANAN PRODUKTIVITI MALAYSIA” untuk peserta kami mengikuti program di atas.
*Akademik:## #
:# ! ! ! ! ! !
# Jawatan#
<25#####
##*Umur:## #
:# ! ! ! ! ! !
iv.# Nama#Peserta#
:# ! ! ! ! ! !
# EEmail#
Sijil####
*Akademik:## #
:# ! ! ! ! ! !
<25#####
Sijil####
<25#####
Sijil####
<25#####
# Jawatan#
iv.# Nama#Peserta#
#*#Umur:## # #############H/P#:## ! ! ! ! ! !
:# ! ! ! ! ! !
# Jawatan# Sijil####
*Akademik:## #
:#
i.# Nama#Peserta# ##############H/P#:##
###### Tempat#:#########
:## # # # # # #
1.## Tajuk#Kursus## #2.## TTarikh##
Terima kasih diatas penyertaan anda dalam program MPC. Sila lengkapkan borang ini dan tanda *(X) dalam petak yang berkenaan.
BORANG PENDAFTARAN PROGRAM PENINGKATAN PRODUKTIVITI & INOVASI
Follow Us On
Like Us On
Follow Us On
http://www.mpc.gov.my Follow and Like Us On
A TESTIMONY OF OUR DEDICATION AS A PRODUCTIVITY AND INNOVATION ORGANISATION
Efficiency Service Award 1999
Anugerah Pembangunan Sumber Manusia Berhad 2007 bagi Pembangunan Sumber Manusia Kategori Penyedia Latihan
United Nations Public Service Awards 2004
Anugerah Kualiti Ketua Pengarah Perkhidmatan Awam 2003
Anugerah Pembangunan Sumber Manusia Berhad 2003 bagi Pembangunan Sumber Manusia Kategori Penyedia Latihan
Over the last 10 years MPC has conducted 5,031 training programmes and trained 107,942 participants from both manufacturing and services industries in Malaysia. MPC Training and Management Systems Development programmes have benefited over 20 countries among the Asia Pasific and South-south Countries.
M P C ' S G L O B A L PA R T N E R S
